Behavior Based Safety: How Thinking Safe Leads To Acting Safe

BEHAVIOR BASED SAFETY: HOW THINKING SAFE LEADS TO ACTING SAFE

HOUSEKEEPING Slide deck will be posted on hni.com Q&A at the end, but feel free to ask questions throughout Tweet @HNIRisk or using the hashtag #hniu to win some HNI swag!

WHO’S ON THE LINE KYLE MEINERT Risk Advisor, HNI kmeinert@hni.com 262.641.5814 ANDREA TARRELL Marketing Director, HNI atarrell@hni.com 262.641.5813

BEHAVIORAL BASED SAFETY? Proactive safety program based on: – – – – Motivating Educating Reinforcing Improving A systematic approach to identify root causes and controlling them A continues effort in search of positive results Focusing on leading behaviors rather than if we had any losses

BEHAVIOR SAFETY: ABC’S A Antecedent B C Behavior Consequences Event or stimulus that came before something else and may have influenced or caused it Any act that is performed by an individual that can be observed The aftermath of the behavior. Has the potential to reward or discipline Goals, policies, training Not wearing eye pro, wearing proper fall protection Zero injuries, catastrophic injuries, suspension, pizza party

STEPS IN CREATING A BBS SYSTEM 1. Get Employee Support 2. Get CEO 3. Create a team 4. Identify and isolate key behaviors 5. Develop a metrics system 6. Observe behaviors 7. Deliver Feedback with behavior makers 8. Produce and publish data 9. Set next stage goals Decisions lead to consequences

IMPLEMENTING WITHOUT THE HITCH: TIPS Always involve your employees in the early in the process Consider a small test cell prior to full out roll out Lets not try to leap the moon here; set SMART Goals Ditch the contributing factors and focus on root causation When all else fails ASK! pecific easurable chievable ealistic imed

IMPACTS OF BEHAVIORS

DECISION MAKING You’re doing it wrong! Shortcuts lead to long recoveries The only thing about common sense is The real cost of an incident

“90 percent of the time 90% of all workplace injuries are due to unsafe acts 10% due to unsafe conditions

INCIDENT BREAKDOWNS The “Big” One 1 29 300 Herbert William Heinrich First Aid/Minors Near Misses

Compliance. . Necessary but not sufficient!!

WHERE DOES SAFETY RANK WITHIN? Safety Quality Productivity

BUILDING CULTURE: WHO IS YOUR SAFETY PERSON?

HOW DO WE BUILD A BEHAVIOR BASED SAFETY SYSTEM?

BUILDING A BEHAVIOR BASED SYSTEM: KEY POINTS Establish TSC baseline We must address – Decision making – Observations – Feedback Continuous improvement

EMPLOYEES PERCEPTION OF SAFETY: BASE LINE Climate Culture -VS-

CONDUCTING OBSERVATIONS Has this been trained on yet? Consistency Don’t become the safety cop Transparency FOLLOW UP!

CONSEQUENCES AND FEEDBACK Consistency Does the time fit the crime? Reinforcement – – Positive Negative Establish a paper trail! Explain the results, both good and bad

IMPROVEMENTS

LETS RE-HASH There must be active engagement from all levels SMART Goals Put the observations where the money is ALWAYS follow up with feedback If your not moving forward your heading back

HNI’S BEHAVIOR BANK ACCOUNT

WHY INCENTIVE PROGRAMS FAIL Group incentives can fail due to: – – – – – One persons incident can wipe out the group Animosity can be created Sense of entitlement takes over Delayed reporting worsened condition Boredom Group “peer pressure” incentives can work at times. – They can cost less – They can cause people to watch out for each other – They can’t address multiple specific loss/waste issues simultaneously

BEHAVIOR BANK ACCOUNT SUMMARY Changes the game away from a group incentive No longer can 1 bad actor cause everyone else to lose out Responsibility is placed on the end user How does it work? Each year a certain dollar amount is credited to your BBA Pro-rated based off hire date, meaning that year 2 you are entitled to the full amount Each “Risk/Loss” event has an assigned value that is deductive from your BBA Benefits More End users ultimately dictate how much they will be paid out Helps to develop trends

REAL WORLD EXAMPLES Manufacturer- 70,000 (damages) in annual uninsured loss recovered. 15,000 INVESTED Trucking/Warehousing – 60% reduction in tracked Errors 25,000 INVESTED, 500K ESTIMATED SAVINGS Contractor went from 30% compliance to 100% INVESTMENT 10,000, SAVINGS hundreds of hours Manufacturer – Customer returns down by 50% INVETMENT - 35,000, savings 200,000 Construction – 100% Reduction in DUI’s, multiple tickets annually to 0, paperwork issues to 0 Investment 25000, Savings- Drastic reduction in loss potential

UPCOMING EVENTS tion-gaps-in-transportation

QUESTIONS

THANK YOU. KYLE MEINERT Risk Advisor, HNI kmeinert@hni.com 262.641.5814 ANDREA TARRELL Marketing Director, HNI atarrell@hni.com 262.641.5813

BEHAVIOR SAFETY: ABC'S 5 A Antecedent Event or stimulus that came before something else and may have influenced or caused it Goals, policies, training B Behavior Any act that is performed by an individual that can be observed Not wearing eye pro, wearing proper fall protection C Consequences The aftermath of the behavior. Has the potential to .