Cisco IP Phone Models 7960 And 7940 User Guide
Cisco IP Phone Models7960 and 7940 User GuideCorporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-4100Customer Order Number: DOC-7810182 Text Part Number: 78-10182-05
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUTNOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUTARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FORTHEIR APPLICATION OF ANY PRODUCTS.THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATIONPACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TOLOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiateradio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and televisionreception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications inpart 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.However, there is no guarantee that interference will not occur in a particular installation.Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for ClassB digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct anyinterference to radio or television communications at your own expense.You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Ciscoequipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference byusing one or more of the following measures: Turn the television or radio antenna until the interference stops. Move the equipment to one side or the other of the television or radio. Move the equipment farther away from the television or radio. Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the televisionor radio are on circuits controlled by different circuit breakers or fuses.)Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) aspart of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS AREPROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSEDOR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE ANDNONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTALDAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE ORINABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES.AccessPath, AtmDirector, Browse with Me, CCIP, CCSI, CD-PAC, CiscoLink, the Cisco Powered Network logo, Cisco Systems NetworkingAcademy, the Cisco Systems Networking Academy logo, Fast Step, Follow Me Browsing, FormShare, FrameShare, GigaStack, IGX, InternetQuotient, IP/VC, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, MGX, the Networkers logo, Packet,RateMUX, ScriptBuilder, ScriptShare, SlideCast, SMARTnet, TransPath, Unity, Voice LAN, Wavelength Router, and WebViewer are trademarks ofCisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That’s Possible, and Empowering the Internet Generation, areservice marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco CertifiedInternetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Enterprise/Solver,EtherChannel, EtherSwitch, FastHub, FastSwitch, IOS, IP/TV, LightStream, MICA, Network Registrar, PIX, Post-Routing, Pre-Routing, Registrar,StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. andcertain other countries.All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not implya partnership relationship between Cisco and any other company. (0106R)
Cisco IP Phone Models 7960 and 7940 User GuideCopyright 2000-2001, Cisco Systems, Inc.All rights reserved.
C O N T E N T SPreface ixAbout this Guide ixRelated Documentation ixObtaining Documentation ixWorld Wide Web xDocumentation CD-ROM xOrdering Documentation xDocumentation Feedback xObtaining Technical Assistance xiCisco.com xiTechnical Assistance Center xiContacting TAC by Using the Cisco TAC Website xiContacting TAC by Telephone xiiDocument Conventions xiiCHAPTER1Introducing Your Cisco IP Phone 1-1A Road Map to Your Cisco IP Phone 1-1CHAPTER2How to Use the Handset, Speakerphone, and Headset 2-1Using the Handset 2-1Using the Speakerphone 2-2Using the Headset 2-2Plugging in the Headset 2-2Headset Safety Considerations 2-4Cisco IP Phone Models 7960 and 7940 User Guide78-10182-05v
ContentsAdjusting the Handset, Speakerphone, and Headset Volume 2-4CHAPTER3Placing a Call and Other Basic Phone Tasks 3-1Making Telephone Calls 3-1Placing a Call 3-2Answering a Call 3-3Ending a Call 3-3Muting a Call 3-3Putting a Call on Hold 3-3Transferring a Call 3-4Redialing a Number 3-5Parking a Call 3-5Using Call Pickup 3-6How to Pick Up Calls Within Your Group 3-6How to Pick Up Calls Outside of Your Group 3-7Using Call Forwarding 3-8Setting Up Call Forwarding on Your Phone 3-8How Call Forwarding Works with Your Voice Mail System 3-9Making Conference Calls 3-9Placing a Conference Call 3-9Conference Call Tips 3-10Meet-Me Conference Calls 3-11Establishing a Meet-Me Conference 3-11Joining a Meet-Me Conference 3-11Adjusting the Ringer Volume 3-12CHAPTER4Getting Started with Feature Buttons 4-1Tips for Using the LCD Screen 4-2Using the Services Button 4-2Cisco IP Phone Models 7960 and 7940 User Guidevi78-10182-05
ContentsUsing the Extension Mobility Service 4-3How to Log in to Extension Mobility 4-4How to Log Out of Extension Mobility 4-5How to Change Your Extension Mobility PIN 4-5Establishing Cisco IP Phone Services 4-6How to Log On to the Main Menu Page 4-7How to Set Up Speed Dial Buttons 4-7How to Set Up Call Forwarding When Not at Your Phone 4-9How to Cancel Call Forwarding 4-10How to Subscribe to Services 4-11How to Change or End Subscriptions 4-12How to Manage Your Personal Address Book 4-13Using the Messages Button 4-15Setting Up Voice Mail 4-15Accessing Voice Mail 4-15Using the Settings Button 4-16Changing the LCD Contrast 4-16Changing the Ringer Sound 4-17Accessing Network Configuration Data 4-17Accessing Status Data 4-18Using the Directories Button 4-18Viewing or Dialing from a Directory 4-19Using the i Button for Instant Help 4-20CHAPTER5Using the Cisco IP Phone 7914 Expansion Module 5-1Understanding Expansion Module Features 5-2How to Get More Information 5-3Cisco IP Phone Models 7960 and 7940 User Guide78-10182-05vii
ContentsAPPENDIXASafety and Compliance Information A-1Safety Notices A-1Regulatory Compliance A-3INDEXCisco IP Phone Models 7960 and 7940 User Guideviii78-10182-05
PrefaceThis preface covers these topics: About this Guide, page ix Related Documentation, page ix Obtaining Documentation, page ix Obtaining Technical Assistance, page xi Document Conventions, page xiiAbout this GuideThis guide is designed to help you perform basic and advanced phone tasks using your Cisco IP PhoneModels 7960 and 7940. This guide assumes that your Cisco IP Phone is already connected and ready foryou to use. For connection instructions, see the guide that shipped with your phone in the box: At aGlance Cisco IP Phone Models 7960 and 7940. Contact your system administrator for additional help.If you use a Cisco IP Phone 7914 Expansion Module, refer to Chapter 5, “Using theCisco IP Phone 7914 Expansion Module” for an overview.Related DocumentationFor more information, refer to these documents: At a Glance Cisco IP Phone 7960 and 7940—This booklet includes basic installation instructionsand ships in the box with each phone Quick Reference Cisco IP Phone 7960/7940—This wallet card contains basic instructions and canbe ordered separatelyObtaining DocumentationThe following sections provide sources for obtaining documentation from Cisco Systems.Cisco IP Phone Models 7960 and 7940 User Guide78-10182-05ix
PrefaceObtaining DocumentationWorld Wide WebYou can access the most current Cisco documentation on the World Wide Web at the following sites: http://www.cisco.com http://www-china.cisco.com http://www-europe.cisco.comDocumentation CD-ROMCisco documentation and additional literature are available in a CD-ROM package. The DocumentationCD-ROM is updated monthly and may be more current than printed documentation. The CD-ROMpackage is available as a single unit or as an annual subscription.Ordering DocumentationCisco documentation is available in the following ways: Registered Cisco Direct Customers can order Cisco Product documentation from the NetworkingProducts er root.pl Registered Cisco.com users can order the Documentation CD-ROM through the online tion Nonregistered Cisco.com users can order documentation through a local account representative bycalling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, bycalling 800 553-NETS(6387).Documentation FeedbackIf you are reading Cisco product documentation on the World Wide Web, you can submit technicalcomments electronically. Click Feedback in the toolbar and select Documentation. After you completethe form, click Submit to send it to Cisco.You can e-mail your comments to bug-doc@cisco.com.To submit your comments by mail, use the response card behind the front cover of your document, orwrite to the following address:Attn Document Resource ConnectionCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-9883We appreciate your comments.Cisco IP Phone Models 7960 and 7940 User Guidex78-10182-05
PrefaceObtaining Technical AssistanceObtaining Technical AssistanceCisco provides Cisco.com as a starting point for all technical assistance. Customers and partners canobtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.comregistered users, additional troubleshooting tools are available from the TAC website.Cisco.comCisco.com is the foundation of a suite of interactive, networked services that provides immediate, openaccess to Cisco information and resources at anytime, from anywhere in the world. This highlyintegrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.Cisco.com provides a broad range of features and services to help customers and partners streamlinebusiness processes and improve productivity. Through Cisco.com, you can find information about Ciscoand our networking solutions, services, and programs. In addition, you can resolve technical issues withonline technical support, download and test software packages, and order Cisco learning materials andmerchandise. Valuable online skill assessment, training, and certification programs are also available.Customers and partners can self-register on Cisco.com to obtain additional personalized information andservices. Registered users can order products, check on the status of an order, access technical support,and view benefits specific to their relationships with Cisco.To access Cisco.com, go to the following website:http://www.cisco.comTechnical Assistance CenterThe Cisco TAC website is available to all customers who need technical assistance with a Cisco productor technology that is under warranty or covered by a maintenance contract.Contacting TAC by Using the Cisco TAC WebsiteIf you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TACwebsite:http://www.cisco.com/tacP3 and P4 level problems are defined as follows: P3—Your network performance is degraded. Network functionality is noticeably impaired, but mostbusiness operations continue. P4—You need information or assistance on Cisco product capabilities, product installation, or basicproduct configuration.In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.To register for Cisco.com, go to the following website:http://www.cisco.com/register/If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered userscan open a case online by using the TAC Case Open tool at the following website:http://www.cisco.com/tac/caseopenCisco IP Phone Models 7960 and 7940 User Guide78-10182-05xi
PrefaceDocument ConventionsContacting TAC by TelephoneIf you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone andimmediately open a case. To obtain a directory of toll-free numbers for your country, go to the 687/Directory/DirTAC.shtmlP1 and P2 level problems are defined as follows: P1—Your production network is down, causing a critical impact to business operations if service isnot restored quickly. No workaround is available. P2—Your production network is severely degraded, affecting significant aspects of your businessoperations. No workaround is available.Document ConventionsThis document uses the following conventions:ConventionDescriptionboldface fontCommands and keywords are in boldface.italic fontArguments for which you supply values are in italics.[ ]Elements in square brackets are optional.{x y z}Alternative keywords are grouped in braces and separated by vertical bars.[x y z]Optional alternative keywords are grouped in brackets and separated byvertical bars.stringA nonquoted set of characters. Do not use quotation marks around the stringor the string will include the quotation marks.screenfontTerminal sessions and information the system displays are in screen font.boldface screenfontInformation you must enter is in boldfacescreenfont.italic screen fontArguments for which you supply values are in italic screen font. The symbol represents the key labeled Control—for example, the keycombination D in a screen display means hold down the Control key whileyou press the D key. Nonprinting characters, such as passwords are in angle brackets.NoteCautionMeans reader take note. Notes contain helpful suggestions or references to material not covered inthe publication.Means reader be careful. In this situation, you might do something that could result in equipmentdamage or loss of data.Cisco IP Phone Models 7960 and 7940 User Guidexii78-10182-05
PrefaceDocument ConventionsWarnings use the following conventions:WarningThis warning symbol means danger. You are in a situation that could causebodily injury. Before you work on any equipment, be aware of the hazardsinvolved with electrical circuitry and be familiar with standard practicesfor preventing accidents. (To see translations of the warnings that appearin this publication, refer to the appendix, “Translated Safety Warnings.”)WaarschuwingDit waarschuwingssymbool betekent gevaar. U verkeert in eensituatie die lichamelijk letsel kan veroorzaken. Voordat u aanenige apparatuur gaat werken, dient u zich bewust te zijn van debij elektrische schakelingen betrokken risico’s en dient u op dehoogte te zijn van standaard maatregelen om ongelukken tevoorkomen. (Voor vertalingen van de waarschuwingen die indeze publicatie verschijnen, kunt u het aanhangsel “TranslatedSafety Warnings” (Vertalingen van � varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voijohtaa ruumiinvammaan. Ennen kuin työskentelet minkäänlaitteiston parissa, ota selvää sähkökytkentöihin liittyvistävaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista.(Tässä julkaisussa esiintyvien varoitusten käännökset löydätliitteestä "Translated Safety Warnings" (käännetyt turvallisuuttakoskevat varoitukset).)AttentionCe symbole d’avertissement indique un danger. Vous vous trouvezdans une situation pouvant entraîner des blessures. Avantd’accéder à cet équipement, soyez conscient des dangers poséspar les circuits électriques et familiarisez-vous avec lesprocédures courantes de prévention des accidents. Pour obtenirles traductions des mises en garde figurant dans cettepublication, veuillez consulter l’annexe intitulée « TranslatedSafety Warnings » (Traduction des avis de sécurité).WarnungDieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einerSituation, die zu einer Körperverletzung führen könnte. Bevor Siemit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich dermit elektrischen Stromkreisen verbundenen Gefahren und derStandardpraktiken zur Vermeidung von Unfällen bewußt.(Übersetzungen der in dieser Veröffentlichung enthaltenenWarnhinweise finden Sie im Anhang mit dem Titel “TranslatedSafety Warnings” (Übersetzung der Warnhinweise).)AvvertenzaQuesto simbolo di avvertenza indica un pericolo. Si è in unasituazione che può causare infortuni. Prima di lavorare suqualsiasi apparecchiatura, occorre conoscere i pericoli relativiai circuiti elettrici ed essere al corrente delle pratiche standardper la prevenzione di incidenti. La traduzione delle avvertenzeriportate in questa pubblicazione si trova nell’appendice,“Translated Safety Warnings” (Traduzione delle avvertenze disicurezza).Cisco IP Phone Models 7960 and 7940 User Guide78-10182-05xiii
PrefaceDocument ConventionsAdvarselDette varselsymbolet betyr fare. Du befinner deg i en situasjonsom kan føre til personskade. Før du utfører arbeid på utstyr, mådu være oppmerksom på de faremomentene som elektriskekretser innebærer, samt gjøre deg kjent med vanlig praksis nårdet gjelder å unngå ulykker. (Hvis du vil se oversettelser av deadvarslene som finnes i denne publikasjonen, kan du se ivedlegget "Translated Safety Warnings" [Oversattesikkerhetsadvarsler].)AvisoEste símbolo de aviso indica perigo. Encontra-se numa situaçãoque lhe poderá causar danos fisicos. Antes de começar atrabalhar com qualquer equipamento, familiarize-se com osperigos relacionados com circuitos eléctricos, e com quaisquerpráticas comuns que possam prevenir possíveis acidentes. (Paraver as traduções dos avisos que constam desta publicação,consulte o apêndice “Translated Safety Warnings” - “Traduçõesdos Avisos de Segurança”).AdvertenciaEste símbolo de aviso significa peligro. Existe riesgo para suintegridad física. Antes de manipular cualquier equipo,considerar los riesgos que entraña la corriente eléctrica yfamiliarizarse con los procedimientos estándar de prevención deaccidentes. (Para ver traducciones de las advertencias queaparecen en esta publicación, consultar el apéndice titulado“Translated Safety Warnings.”)Varning!Denna varningssymbol signalerar fa
v Cisco IP Phone Models 7960 and 7940 User Guide 78-10182-05 CONTENTS Preface ix About this Guide ix Related Documentation ix Obtaining Documentation ix World Wide Web x Documentation CD-ROM x Ordering Documentation x Documentation Feedback x Obtaining Technical Assistance xi Cisco.com xi Technical Assistance Center xi Contacting T
CISCO 7940 & 7960 SIP PHONE CONFIGURATION FOR CLEARSPAN AASTRA - 2813-001 PAGE 7 OF 32 1 Overview This document describes the configuration procedures required for a Cisco 7940/7960 SIP Phone to make full use of the capabilities of Clearspan. The 7940/7960 is one of
Contents iv Cisco SIP IP Phone 7960 Administrator Guide 78-10497-02 What is the Cisco SIP IP Phone 7960? 1-5 Supported Features 1-7 Supported Protocols 1-10 Prerequisites 1-12 Cisco SIP IP Phone Connections 1-13 Connecting to the Network 1-13 Connecting to Power 1-14 Using a Headset 1-15 The Cisco SIP IP Phone with a Catalyst Switc
3-5 Cisco SIP IP Phone Model 7940/7960 User Guide OL-1365-01 Chapter 3 Using the Cisco IP Phone 7940/7960 Making Telephone Calls Lift the handset from the earpiece rest and enter the number using the dial pad to enter the digits. Press a line button and dial the number using the dial pad to enter the digits. Press the NewCall softkey and dial the number using the dial pad to enter .
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Cisco 7940 and 7960 Complete these steps on the Cisco 7940 and 7960: 1. Choose Settings. 2. Choose 3 (Network). Scroll down to the DHCP Enabled parameter. The selection must be Yes. 3. Cisco 12 SP and 30 VIP Complete these steps on the Cisco 12 SP and 30 VIP: 1. Enter **#. 2. Enter 1. 3. Set all parameters to zero (0). Note:
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