Commercial General Liability Insurance - AIG

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Casualty FOR AGENTS Playbook Commercial General Liability Insurance A simple and interactive guide to our General and Product Liability offering For full pdf features, please view in Adobe Acrobat. Start

Welcome Product Overview Policy Wording Highlights Our Risk Appetite Claims Scenarios The AIG Advantage How to Contact Us Welcome Introducing AIG’s Commercial General Liability Insurance Select a topic below to explore Product Overview Policy Wording Highlights Our Risk Appetite The AIG Advantage Claims Scenarios How to Contact Us

Welcome Product Overview Policy Wording Highlights Our Risk Appetite Claims Scenarios The AIG Advantage How to Contact Us Intro Introducing Our New General Liability Insurance Product At AIG, our focus is on protecting and guarding what matters to our clients – their business, people and future. AIG’s Commercial General Liability insurance offers a comprehensive solution with further enhancements available for all our clients. As one of the largest Liability insurers in Singapore, our focus is on providing a product with broad coverage, giving clients peace of mind so that they can focus on what matters most while relying on our financial strength and capabilities. Standard coverage Public/General Liability Solutions for a wide range of industries Top Industries we want to focus on Advertising Liability Food & Beverage Products and Completed Operations Liability Electric, Gas and Water Utilities Automotive Liability (Contingent Basis) for hired and non-owned vehicles only Shipyard Contractors Care, Custody and Control Indemnity to Principals Sudden and Accidental Pollution including clean-up costs Engineering Services Financial Services Hotels, Motels and Resorts Export Products to the US Manufacturing, Retail, or Wholesale Trade Textiles, apparel, footwear Professional, scientific and technical products Heavy industrial and commercial machinery and equipment

Welcome Product Overview Policy Wording Highlights Our Risk Appetite Claims Scenarios The AIG Advantage How to Contact Us Intro Our New Wording Wording Designed with clients’ needs in mind, AIG’s Commercial General Liability insurance delivers market-leading cover and protection for your clients. The extensive range of cover available provides a best in class solution. Click on the key enhancements below for full details. Advertising Injury Territorial Limits Care, Custody and Control Extension Sudden and Accidental Pollution Personal Injury (broadform) Vehicles Named Insureds (broadform) Watercraft Products Liability (broadform) Professional Indemnity Insured’s Business Optional Extensions

Welcome Product Overview Policy Wording Highlights Our Risk Appetite The AIG Advantage Claims Scenarios How to Contact Us Our Risk Appetite Appetite We believe transparency is key when communicating our risk appetite so our partners and clients can focus on what matters most – getting the right cover to protect and guard their business, people and future. Learn more about our underwriting considerations and use the interactive barometer for more details about our risk appetite for different industries. Our underwriting considerations when assessing risk Insured’s turnover Insured’s quality accreditations Previous claims and incidents Insured’s business activities Contractual agreements in place Health, safety and environmental compliance Insured’s product Overseas exports and imports Internal safety management controls Select a colour to see our risk appetite Green Target growth sector or occupation Amber Additional information may be required from you Red May occasionally consider these on a limited basis Black No appetite for coverage Manufacturing Education Utilities Retail Engineering Services Construction Wholesale Trade Hotels, Motels and Resorts Information Technology and Telecommunications Food and Beverage Export Products to the US Non-Profits Organisations Real Estate Financial Institutions Multinational Clients Professional, Scientific Services Oil and Gas

Welcome Product Overview Policy Wording Highlights Our Risk Appetite Claims Scenarios The AIG Advantage How to Contact Us Claims Scenarios Scenarios Our experienced claims professionals have in-depth knowledge and expertise in claims handling for small and medium enterprises as well as large multinationals. Below are just a few examples to illustrate how AIG’s Commercial General Liability insurance protects our clients against the unexpected. Public Liability Product Liability A customer at the insured’s venue slips on liquid which was spilled on the floor but has not been cleaned up, leading to injury. The customer sues the insured for the injury. A customer at a restaurant becomes ill a few hours after consuming their meal and needs medical attention. The restaurant receives multiple calls from other customers with the same illness and tracks it to a batch of mayonnaise which contained salmonella. Exported Products Construction Liability The insured’s clothing lines are exported to the US as part of a trade initiative. The clothing was treated with a harmful chemical which caused skin burns for a number of people who purchased the clothing. The insured now faces a lawsuit in the US. During a renovation, a contractor demolishes a wall which bursts a water pipe, flooding the apartment and causing leaks and damage to the apartment below. Scenarios are purely for illustration purposes. Policy coverage will depend on the policy terms, conditions, exclusions, and the factual circumstances of the particular claim.

Welcome Product Overview Policy Wording Highlights Our Risk Appetite Claims Scenarios The AIG Advantage How to Contact Us Why AIG The AIG Advantage We pride ourselves on delivering comprehensive service to our partners and clients. Here are some examples of what sets AIG apart. Underwriting expertise Proactive risk insights Our Singapore-based team of specialists are passionate industry experts, providing knowledge and expertise to clients and delivering added value to each individual risk. Our underwriting team is dedicated to sharing knowledge with our partners on the everchanging complex risks associated with General Liability through product training. In addition to product training, our team will also cover issues affecting General and Product Liability insurance now and in the future. Claims excellence Multinational capabilities Our dedicated claims experts in Singapore can efficiently and effectively handle complex and large volumes of claims. This allows us to process claims payments quickly and fairly so that clients are not left waiting. With decades of experience in providing fully compliant global liability programmes for clients through our worldwide network, we are able to meet your clients’ risk, governance and contract certainty requirements in all the territories that they operate.

Welcome Product Overview Policy Wording Highlights Our Risk Appetite Claims Scenarios The AIG Advantage How to Contact Us Team Team Contacts Our AIG Singapore Casualty team is ready to help you with your insurance needs. You can find the contact details of our product and underwriting specialists below. Head of Casualty Edward Rayfield 65 6419 1631 Ed.Rayfield@aig.com Senior Underwriting Manager Jennine Ang 65 6419 1875 Jennine-SC.Ang@aig.com Underwriting Manager Joey Tan 65 6419 1669 Joey-AI.Tan@aig.com Senior Underwriter Choy Pui Yee 65 6419 1633 Pui-Yee.Choy@aig.com Team Administrator Elsie Thong 65 6419 1990 Elsie-NL.Thong@aig.com Head of Construction & Energy Liabilities, Asia Wendy Hadley 65 6319 7495 Wendy.Hadley@aig.com Senior Underwriter Jeffery Tan 65 6419 1937 Jeffery.Tan@aig.com Underwriter Dickson Liu 65 6419 1750 Dickson.Liu@aig.com Underwriter Joyce Lim 65 6419 1778 Joyce.Lim@aig.com Underwriter - Assistant Nicole Tan 65 6419 1779 Nicole.Tan@aig.com For more information view our product profile Download

aig.sg American International Group, Inc. (AIG) is a leading global insurance organisation. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in approximately 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange. Additional information about AIG can be found at www.aig.com YouTube: www.youtube.com/aig Twitter: @AIGinsurance www.twitter.com/AIGinsurance LinkedIn: www.linkedin.com/company/aig. These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference herein. AIG is the marketing name for the worldwide property-casualty, life and retirement, and general insurance operations of American International Group, Inc. For additional information, please visit our website at www.aig.com. All products and services are written or provided by subsidiaries or affiliates of American International Group, Inc. Products or services may not be available in all countries and jurisdictions, and coverage is subject to underwriting requirements and actual policy language. Non-insurance products and services may be provided by independent third parties. Certain property-casualty coverages may be provided by a surplus lines insurer. Surplus lines insurers do not generally participate in state guaranty funds, and insureds are therefore not protected by such funds. 2021 AIG Asia Pacific Insurance Pte. Ltd. SGCOMMERCIALGENERALLIABILITYPBKAGT2021JUL AIG Asia Pacific Insurance Pte. Ltd. AIG Building 78 Shenton Way #09-16 Singapore 079120 Contact: 65 6419 1800

Introducing Our New General Liability Insurance Product At AIG, our focus is on protecting and guarding what matters to our clients - their business, people and future. AIG's Commercial General Liability insurance offers a comprehensive solution with further enhancements available for all our clients.

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