Accessing The Mobile Softphone Feature Via WE Connect

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USER GUIDE Accessing the Mobile Softphone Feature via WE Connect 1 WE CONNECT MOBILE SOF TPHONE USER GUIDE

Accessing the Mobile Softphone Feature via WE Connect The WE Connect Mobile Softphone is an additional feature within the WE Connect Mobile App. To use this feature, you must have the following: 1. A WE Connect account with an assigned Mobile Softphone license. 2. The WE Connect Mobile App. Installing the WE Connect Mobile App Logging into the WE Connect Mobile App 1. Go to the Google Play Store or iTunes Store and search for Windstream Enterprise Connect. Use your WE Connect username and password to log in to the WE Connect Mobile App. If your account has Single Sign On enabled, you can sign in using the Sign on with Another Provider link, which will redirect you to your company’s login screen. 2. Select and download the app titled WE Connect by Windstream. 3. Open the WE Connect Mobile App. 2 WE CONNECT MOBILE SOF TPHONE USER GUIDE

Using the WE Connect Mobile Softphone App Once logged in, select the softphone icon in the top left corner. Using the WE Connect Mobile Softphone, you can make an OfficeSuite UC call from the dial pad and contact, as well as return a call from the call history. phone icon Dial Pad 1. Open the dial pad by selecting More Options (blue ellipses icon), then Dial. 2. Enter the number you wish to dial, then select the green phone button at the bottom of the screen. 2 1 3 WE CONNECT MOBILE SOF TPHONE USER GUIDE 2

A Contact 1. From the OfficeSuite UC Home screen, select the Contacts icon in the top left corner. 2. Select the type of contact you wish to call (e.g., Favorite, Coworkers, Device or Groups). 3. Select the phone icon next to the contact to begin the call. If you select the Device tab, you will need to select the contact first to see the phone icon. Call History 1 1. From the OfficeSuite UC Home screen, select the Calls tab. 2. Select the number you wish to call. 3. Choose the Call button to place a call. You can select Block Number to no longer receive calls from this number. 2 3 4 WE CONNECT MOBILE SOF TPHONE USER GUIDE

Managing a Call Once a call begins, you will have the following options: 8 1. Mute – Places the call on mute. If enabled, the other party will not hear you. 2. Keypad – Brings up the numerical keypad. Used for entering DTMF commands such as a PIN code or conference bridge number. 3. Speaker – Places the call on speakerphone mode. 4. Add Call – Creates a conference call or manages a second call while maintaining the first. (Additional information on managing multiple calls below.) 1 2 3 4 5 6 5. Hold – Places the call on hold. 6. More – Opens a new menu for additional call options, including launching an HD Meeting, Transfer Now and Call First. 7. End Call – Disconnects the call with the other party. 8. Return to WE Connect App – Lets you navigate the rest of the WE Connect Mobile App without disconnecting the call. Transferring a Call There are two types of call transfers: Blind Transfer (transfer now) and Warm Transfer (call first). A blind transfer is a transfer that is completed without talking to the third party. A warm transfer is when you connect with the party you are transferring the call to prior to completing the transfer. 5 WE CONNECT MOBILE SOF TPHONE USER GUIDE 7

Blind Transfer 1. Start your call with the first party. 2. While on the call, select the More icon. 3. From the More menu, select Transfer Now. 4. Search for and select the contact you wish to transfer, automatically connecting the call. 2 3 Warm Transfer 1. Start your call with the first party. 2. While on the call, select the More icon. 4 3. From the More menu, select Call First. 2 4. Search for and select the contact you want to transfer the call to. The call will automatically connect. 3 6 WE CONNECT MOBILE SOF TPHONE USER GUIDE

Checking Your Voicemail 1. On the OfficeSuite UC Home screen, select the Voicemail tab. 2. You will have the following options for your Voicemail selection: 1. Play 2. Turn speakerphone on/off 1 2 4 3. Call back 4. Share the voicemail via email 5. Delete 3 About Windstream Enterprise Windstream Enterprise collaborates with businesses across the U.S. to drive digital transformation by delivering solutions that solve today’s most complex networking and communication challenges. 0171 I 07.20 2020 Windstream Services, LLC. All Rights Reserved. For more product help, visit windstreamenterprise.com 5

Mute - Places the call on mute. If enabled, the other party will not hear you. 2. Keypad - Brings up the numerical keypad. Used for entering DTMF commands such as a PIN code or conference bridge number. 3. Speaker - Places the call on speakerphone mode. 4. Add Call - Creates a conference call or manages a second while maintaining .

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