Oracle Argus Cloud Services Service Descriptions And Metrics
Oracle Health SciencesOracle Argus Cloud ServiceService Descriptions and Metrics15-April-2021Oracle Argus Cloud Service – Service DescriptionsPage 1 of 34
TABLE OF CONTENTSMetric DefinitionsCase – Pooled CapacityJapan Case – Pooled CapacityInstance3333GlossaryNon-Production EnvironmentProduction Environment334Service DescriptionsOracle Argus Advanced Cloud Service, Base - InstanceOracle Argus Advanced Cloud Service, Case – Case - Pooled CapacityOracle Argus Advanced Cloud Service, Japan Case – Japan Case - Pooled CapacityOracle Argus Advanced Cloud Service, Additional Non-Production Environment – InstanceOracle Argus Advanced Cloud Service, Data Replication – InstanceOracle Argus Advanced Cloud Service, Data Replication, Additional Non-Production Environment –InstanceOracle Argus Basic Cloud Service, Base – InstanceOracle Argus Basic Cloud Service, Case – Case - Pooled CapacityOracle Argus Basic Cloud Service, Japan Case – Japan Case - Pooled CapacityOracle Argus Basic Cloud Service, Additional Non-Production Environment – Instance5589910Retired OfferingsDEFINITIONS FOR RETIRED OFFERINGSCaseSERVICE DESCRIPTIONS FOR RETIRED OFFERINGSOracle Argus Enterprise Edition Cloud Service – CaseOracle Argus Safety Japan Enterprise Edition Cloud Service – CaseOracle Argus Enterprise Edition Enhanced Disaster Recovery Cloud Service – CaseOracle Argus Enterprise Edition Cloud Service Additional Non-Production Environment – InstanceOracle Argus Enterprise Edition Data Replication Cloud Service – InstanceOracle Argus Enterprise Edition Data Replication Cloud Service Additional Non-ProductionEnvironment – InstanceOracle Argus Standard Edition Cloud Service – CaseOracle Argus Safety Japan Standard Edition Cloud Service – CaseOracle Argus Standard Edition Enhanced Disaster Recovery Cloud Service – CaseOracle Argus Standard Edition Cloud Service Additional Non-Production Environment – InstanceOracle Argus Standard Edition Data Replication Cloud Service – InstanceOracle Argus Standard Edition Data Replication Cloud Service Additional Non-ProductionEnvironment – InstanceOracle Argus Cloud Service Additional Non-Production Environment – InstanceOracle Argus Cloud Service Enhanced Disaster Recovery – InstanceOracle Argus Safety Japan Cloud Service – Case181818181821222323Oracle Argus Cloud Service – Service DescriptionsPage 2 of 34111215151624252829303031323233
METRIC DEFINITIONSCase – Pooled Capacity“Case” is defined as a record in the Cloud Service, identified by a case ID number, which contains dataelements related to the safety of a product. A Case does not include Oracle Argus features in Japaneselanguage.“Case – Pooled Capacity” means the quantity of Cases purchased will be made available as a pool ofCases which may be used during the term of the Services Period. Each Case used is deducted from theavailable pool of Cases. A Case is “used” when it is created in the Cloud Service, including but notlimited to Cases identified as “E2B”, “Deleted”, and “Literature” Cases. Notwithstanding the precedingsentence, Cases migrated into the Cloud Services do not count toward the quantity of Cases used. Anyunused Cases expire at the end of the Services Period and do not carry over to subsequent ServicesPeriods.Japan Case – Pooled Capacity“Japan Case” is defined as a record in the Cloud Service, identified by a case ID number, which containsdata elements related to the safety of a product and uses Oracle Argus pages and/or data items inJapanese language. A Japanese Case may originate from any region worldwide and is used inassessment and/or submission to PMDA (Pharmaceuticals and Medical Devices Agency).“Japan Case – Pooled Capacity” means the quantity of Japan Cases purchased will be made availableas a pool of Japan Cases which may be used during the term of the Services Period. Each Japan Caseused is deducted from the available pool of Japan Cases. A Japan Case is “used” when it is created inthe Cloud Service, including but not limited to Cases identified as “E2B”, “Deleted”, and “Literature”Cases. Notwithstanding the preceding sentence, Japan Cases migrated into the Cloud Services do notcount toward the quantity of Japan Cases used. Any unused Japan Cases expire at the end of theServices Period and do not carry over to subsequent Services Periods.InstanceInstance is defined as single deployment of the application. For details of deployment specific to theapplication please refer to service descriptions/entitlements.GLOSSARYNon-Production EnvironmentNon-Production Environment may be either a Test or Development Environment provided to You aspart of the Cloud Services. The Non-Production Environment(s) are specifically sized and designedfor development and training purposes and may not be used for production purposes or forperformance or stress testing. Any service levels, performance targets and disaster recoverydescribed for the applicable Oracle Cloud Service are not applicable to Non-Production Environments.Oracle Argus Cloud Service – Service DescriptionsPage 3 of 34
Production EnvironmentProduction Environment is defined as the environment provided to You as part of the Oracle CloudService that is designed for daily commercial use and production operations of live data. Unlessotherwise specified, a single Production Environment is provided for an Oracle Cloud Service.Oracle Argus Cloud Service – Service DescriptionsPage 4 of 34
SERVICE DESCRIPTIONSOracle Argus Advanced Cloud Service, Base - InstancePart #: B93361Modules and FeaturesUsers of the Oracle Argus Advanced Cloud Service, Base are authorized to access the followingmodules: Oracle Argus SafetyOracle Argus AffiliateOracle Argus InterchangeOracle Argus DossierOracle Argus InsightOracle Argus AnalyticsOracle Argus MartOracle B2BUsage LimitsThe Cloud Service is subject to usage limits based on: The quantity of Instances defined in your order.Oracle will provision one (1) Production Environment and two (2) Non-ProductionEnvironments for each Instance you have ordered.The Cloud Service provides 2 node RAC database and web servers. These are loadbalanced to provide a high availability solution in the event of a failure on the primaryservers.Up to 5 terabytes per database instance.Service Level TargetsThe Cloud Service has the following service level targets:CLOUD SERVICEOracle Argus Advanced Cloud Service,BaseRECOVERY TIMEOBJECTIVE (RTO)RECOVERY POINTOBJECTIVE (RPO)TARGET SYSTEMAVAILABILITY24 Hours1 Hour99.5%The Service Level Targets do not apply to the Non Production Environment(s).Third Party License Requirements:Oracle Argus Interchange module, used with an electronic gateway, enables electronic submissionsand exchanges. The Oracle B2B gateway is supported as an option for the electronic gateway.Oracle Argus Interchange module can also be used along with Axway B2Bi for electronicOracle Argus Cloud Service – Service DescriptionsPage 5 of 34
submission. Axway B2Bi is required as the electronic gateway for Partition Mode, as describedbelow. The permitted exchange protocols are AS1 and AS2 with message encryption and/orHTTPS-enabled transmission. For AS1 communication, configuration of IMAP/POP3 is supportedusing SMTP over VPN.For Oracle to provide the Oracle Argus Cloud Service, You are required to obtain the necessarylicenses to any of the following third party software You will use: Axway B2Bi 2.6 SP1JDrugMedDRA/MedDRA J DictionariesMicrosoft OfficeRightFax 10.6 (32-bit) (subject to the limitations below)WHO Drug DictionaryThird Party Software Limitations: Documentum is not supported for Oracle Argus Cloud Service.Use of RightFax with Oracle Argus Cloud Service is partially enabled. For faxing from OracleArgus Cloud Service, fax via email using Your fax as the end point. Fax status tracking andfax responses are not available in Oracle Argus Cloud Service.For any required third party software You will use, You must purchase a license, as well as allconsents, permits, and authorizations necessary for Oracle to access and use this software on Yourbehalf directly from such third parties as part of this offering. You must provide evidence of suchlicenses prior to Oracle’s installation of such, as well as a copy of the licensed software if applicable,and You are responsible for supporting such software (including the purchase of support contractsfrom the third party vendors as applicable).For Axway B2Bi, You must provide Oracle with Your Axway “Support Identifier”. You will permitOracle to use your Axway Support Identifier to file service requests with Axway. You will providethe assistance necessary for Oracle to pursue and escalate any issues and requests with Axway asneeded to attempt to resolve issues impacting Your ability to use the Services; however, You areultimately responsible for support of the Axway software.Use of the Oracle Argus Cloud Service offering is subject to certain expectations and requirementsregarding the following 3rd party software:1.To use MedDRA within the Oracle Argus Cloud Service, You will work with Oracle toestablish the necessary private circuit or VPN solution to facilitate secure web servicecommunications between the Oracle servers and Your network. You will be required tohave an authentication mechanism in place to secure the web service communication.2. To use the SMTP capabilities from within the Argus Cloud Service, You must host withinYour network the required SMTP server necessary for these capabilities, and the SMTPservice must be accessible to the Oracle servers over a private circuit or VPN line.3. Any digital certificates provided by You to Oracle for the purpose of system integrationsmust be issued by a commercial certificate authority.Oracle Argus Cloud Service – Service DescriptionsPage 6
The services listed below require a separate service engagement with Oracle to define, configure/implement, test, and deploy: Any data migration between versionsCustomer-specific migration services required for transformation of Your data to Oracledata modelsAll services not listed in this services descriptionUse of Utilities:The Cloud Service may include access to certain Oracle Argus utilities, which is subject to YourResponsibilities set forth below.Argus Cloud Extensibility and Integrations UtilityOracle Responsibilities: Upon Your request, deploy Your customizations or extensions in Your Non-ProductionEnvironment(s) in accordance with Your Installation Documentation (as defined below). Upon Your confirmation that You have validated the customizations or extensions in Your NonProduction Environment(s), deploy the customizations or extensions in Your ProductionEnvironment in accordance with Your Installation Documentation. Provide You with 30 calendar days’ notice prior to upgrading the base application code version inYour Environment(s).Your Responsibilities: Develop Your own customizations or extensions using the Argus Cloud Extensibility andIntegrations Utility in accordance with Oracle’s extensibility guidelines, which are available atsupport.oracle.com (Doc ID 2399180.1). You are responsible for the quality of Your customizationor extension code and ensuring that secure coding practices are followed. Submit to Oracle change management requests to add customizations or extensions to YourNon-Production and Production Environments, which must include:oArgus Cloud Extensibility checklist (available at support.oracle.com, Doc ID 2399180.1).oClear, concise, and accurate documentation detailing installation steps for Yourcustomizations or extensions in the Non-Production and Production Environments of theCloud Service (“Your Installation Documentation”)oInstallation script Review and validate customizations or extensions in Your Non-Production Environment(s) beforethe customizations or extensions may be deployed in Your Production Environment and, uponrequest by Oracle, confirm within 30 calendar days that You have validated Your customizationsor extensions and that they may be deployed in Your Production Environment. You are solely responsible for Your customizations or extensions created using the Argus CloudExtensibility and Integrations Utility, including without limitation:oValidating and resolving issues related to any impacts of maintenance or changeOracle Argus Cloud Service – Service DescriptionsPage 7
management (including but not limited to patches, upgrades, or new releases) on Yourcustomizations or extensions.o Changes to customizations and extensions to ensure compatibility with the CloudServices.Oracle reserves the right to disable such customizations and extensions if you do not validate orresolve issues in an agreed to timeframe and/ or Oracle believes in its discretion that thecustomizations and extensions pose issues and/ or risks to its services.Oracle Cloud PoliciesThe Services are subject to the Oracle Cloud Hosting and Delivery Policies and Oracle GlobalBusiness Unit Cloud Services Pillar Document, which may be viewed at www.oracle.com/contracts.Oracle Argus Advanced Cloud Service, Case – Case - Pooled CapacityPart #: B93362Users of this Cloud Service are authorized to access the following modules: Oracle Argus Advanced Cloud Service, BaseUsage Limits: The Cloud Service is subject to usage limits based on: The quantity of Cases - Pooled Capacity defined in Your order A maximum of 500,000 Cases. If You require more than 500,000 Cases then You mayneed to place an additional order for Oracle Argus Advanced Cloud Service. The Oracle Argus Advanced Cloud Service, Base is a prerequisite for this Cloud Service. This Cloud Service is subject to the Usage Limits for Oracle Argus Advanced CloudService, Base.Service Level Targets:The Service Level Targets for this Oracle Cloud Service are provided with the Oracle ArgusAdvanced Cloud Service, Base.Oracle Cloud Policies:The Services are subject to the Oracle Cloud Hosting and Delivery Policies and Oracle GlobalBusiness Unit Cloud Services Pillar Document, which may be viewed at www.oracle.com/contracts.Oracle Argus Cloud Service – Service DescriptionsPage 8
Oracle Argus Advanced Cloud Service, Japan Case – Japan Case - Pooled CapacityPart #: B93363Modules and FeaturesUsers of the Oracle Argus Advanced Cloud Service, Japan Case are authorized to access thefollowing modules: Oracle Argus Advanced Cloud Service, BaseOracle Argus Safety JapanUsage LimitsThe Cloud Service is subject to usage limits based on: The quantity of Japan Cases - Pooled Capacity defined in your order. A maximum of 500,000 Japan Cases. If You require more than 500,000 Japan Casesthen You may need to place an additional order for Oracle Argus Advanced Cloud Service. The Oracle Argus Advanced Cloud Service, Base is a prerequisite for this Cloud Service. This Cloud Service is subject to the Usage Limits for Oracle Argus Advanced CloudService, Base.Service Level TargetsThe Service Level Targets for this Oracle Cloud Service are provided with the Oracle ArgusAdvanced Cloud Service, Base.Oracle Cloud PoliciesThe Services are subject to the Oracle Cloud Hosting and Delivery Policies and Oracle GlobalBusiness Unit Cloud Services Pillar Document, which may be viewed at www.oracle.com/contracts.Oracle Argus Advanced Cloud Service, Additional Non-Production Environment –InstancePart #: B93364Modules and FeaturesOracle Argus Advanced Cloud Service, Additional Non-Production Environment is provided for thefollowing modules: Oracle Argus Advanced Cloud ServiceUsage LimitsThe Additional Non-Production Environment is subject to usage limits based on: The quantity of Instances defined in your order.Oracle Argus Cloud Service – Service DescriptionsPage 9
Limited to use for Your Oracle Argus Advanced Cloud Service.Oracle will provision one (1) Non-Production Environment for each Instance You haveordered.Certain programs and optional services may not be able to run in the Additional NonProduction Environment.The maintenance or upgrade schedule for the Additional Non-Production Environment isthe same as the schedule for Your Production Environment.Service Level TargetsThe Service Level Targets applicable to Your Production Environment(s), including Target SystemAvailability, are not applicable to the Additional Non-Production Environment.Oracle Cloud PoliciesThe Services are subject to the Oracle Cloud Hosting and Delivery Policies and Oracle GlobalBusiness Unit Cloud Services Pillar Document, which may be viewed at www.oracle.com/contracts.Oracle Argus Advanced Cloud Service, Data Replication – InstancePart #: B93365Modules and FeaturesOracle Argus Advanced Data Replication Cloud Service is provided for the following modules thatYou have purchased: Oracle Argus Advanced Cloud Service, BaseOracle Argus Advanced Cloud Service, CaseOracle Argus Advanced Cloud Service, Japan CaseSetupSetup includes configuration of the source database for this Cloud Service.Usage LimitsThe Cloud Service is subject to usage limits based on: The quantity of Instances defined in your order.Oracle will provision one (1) Production Environment for each Instance You have ordered.The maintenance or upgrade schedule for the Oracle Argus Advanced Cloud Service, DataReplication is the same as the schedule for Your Oracle Argus Advanced Cloud Service.Service Level TargetsThe Cloud Service has the following service level targets:Oracle Argus Cloud Service – Service DescriptionsPage 10
CLOUD SERVICERECOVERY TIMEOBJECTIVE (RTO)RECOVERY POINTOBJECTIVE (RPO)TARGET SYSTEMAVAILABILITY24 Hours1 Hour99.5%Oracle Argus Advanced Cloud Service,Data ReplicationThe Service Level Targets do not apply to the Non Production Environment(s).Oracle Cloud PoliciesThe Services are subject to the Oracle Cloud Hosting and Delivery Policies and Oracle GlobalBusiness Unit Cloud Services Pillar Document, which may be viewed at www.oracle.com/contracts.Oracle Argus Advanced Cloud Service, Data Replication, Additional Non-ProductionEnvironment – InstancePart #: B93366Modules and FeaturesOracle Argus Advanced Cloud Service, Data Replication, Additional Non-Production Environmentis provided for the following modules that You have purchased: Oracle Argus Advanced Cloud Service, BaseOracle Argus Advanced Cloud Service, CaseOracle Argus Advanced Cloud Service, Japan CaseSetupSetup includes configuration of the source database for this Cloud Service.Usage LimitsThe Additional Non-Production Environment is subject to usage limits based on: The quantity of Instances defined in your order.Oracle will provision one (1) Non-Production Environment for each Instance You haveordered.The maintenance or upgrade schedule for the Oracle Argus Advanced Cloud Service, DataReplication, Additional Non-Production Environment is the same as the schedule for YourOracle Argus Advanced Cloud Service.Service Level TargetsThe Service Level Targets applicable to Your Production Environment(s), including Target SystemAvailability, are not applicable to the Additional Non-Production Environment. Disaster Recoveryis not available for the Additional Non-Production Environment.Oracle Argus Cloud Service – Service DescriptionsPage 11
Oracle Cloud PoliciesThe Services are subject to the Oracle Cloud Hosting and Delivery Policies and Oracle GlobalBusiness Unit Cloud Services Pillar Document, which may be viewed at www.oracle.com/contracts.Oracle Argus Basic Cloud Service, Base – InstancePart #: B93357Modules and FeaturesUsers of Oracle Argus Basic Cloud Service, Base are authorized to use the following modules: Oracle Argus SafetyOracle Argus AffiliateOracle Argus InterchangeOracle Argus DossierOracle B2BUsage LimitsThe Cloud Service is subject to usage limits based on: The quantity of Instances defined in your order.Oracle will provision one (1) Production Environment and two (2) Non-ProductionEnvironments for each Instance You have ordered.The Cloud Service provides 2 node RAC database and web servers. These are loadbalanced to provide a high availability s
WHO Drug Dictionary Third Party Software Limitations: Documentum is not supported for Oracle Argus Cloud Service. Use of RightFax with Oracle Argus Cloud Service is partially enabled. For faxing from Oracle Argus Cloud Service, fax via email
Oracle Argus Basic Cloud Service, Base - Instance 13 Oracle Argus Basic Cloud Service, Case - Case - Pooled Capacity 17 Oracle Argus Basic Cloud Service, Japan Case - Japan Case - Pooled Capacity 18 Oracle Argus Basic Cloud Service, Additional Non-Production Environment - Instance 19 Retired Offerings 20
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