MyGinnieMae Portal - Getting Started Manual
MyGinnieMae Portal Getting StartedManualU.S. Department of Housing and UrbanDevelopment (HUD)Ginnie Mae, Office of Securities Operations (OSO)V2.2
Application DetailsApplication InformationDescriptionApplication NameMyGinnieMaeApplication AcronymMGMApplication DeveloperBNYMApplication Approver(TBD)Submission DateGinnie Mae SVP, OwnerJohn Daugherty, SVP OSOGinnie Mae Director, ApproverStewart Spettel, Director OperationsApproval DateVersion/Release Number2.2Document HistoryVersionDateAuthorEntityRevision Description2.009/23/2019Matheny, Micah - PMFalcon Capital AdvisorsReconstructed from pre-full releasedocument2.111/21/2019BNYMUpdated content with early adopterfeedback2.212-19-2019Dana Manor-Zahavi,BNYMJeff Janovsky2.212-30-2019Dana Manor-ZahaviUpdate for Ops Feedback and MobileAuthenticator, Removal of OAAM CRsBNYMUpdates based on completed testing ofOAAM removal and OMA Ginnie Maevirtual review updates2.21-15-2019Dana Manor-ZahaviBNYMUpdated QRCs
TABLE OF CONTENTS12INTRODUCTION TO MYGINNIEMAE .101.1Portal Overview .101.2Security Protocols .11Multi-Factor Authentication .111.2.2New Enterprise ID and Single Sign-On .111.2.3Using SecurID Token within Applications .121.2.4Automatic Logout.121.2.5Overview of Self-Service Functionalities .121.2.6Authorized Use / Permission .12SYSTEM PREREQUISITES .142.131.2.1Compatibility Settings .142.1.1Support TLS 1.2 .152.1.2Accessing Video Files .152.2Prerequisites to Accessing MyGinnieMae Portal .162.3Functional Roles .162.4Contingencies and Alternate Modes of Operation .20GETTING STARTED .213.1Creating a User Account .213.2Registration Email Invitation .223.2.1Required User Information.223.2.2Expiration of Email Invitation .253.2.3Invitation Limits .253.3Requesting Functional Roles for My User Account .253.4Accessing the One-Time PIN (OTP) via Smart Device .263.53.4.1Register with the Oracle Mobile Authenticator .263.4.2De-register with the Oracle Mobile Authenticator .29Managing Your MyGinnieMae Account .313.5.1Profile Management .31MyGinnieMae Portal Getting Started Manual 3
3.63.73.83.93.5.2Issuer ID .313.5.3Edit Profile.323.5.4Associated Accounts .32Resetting Passwords .333.6.1Change Password .333.6.2Forgotten Password .353.6.3Expired Password .383.6.4Logging In After an Admin Reset a User’s Password.40Logging into MyGinnieMae .423.7.1Entering a Username and Password .423.7.2Choosing and Entering a One-Time PIN (OTP) .433.7.3Logging In After an Admin has Enabled User’s Account .45Exiting .463.8.1Manually Exiting MyGinnieMae .463.8.2Automatic Logout.46Navigating the Portal .473.9.1Accessing Business Applications .473.9.2Marquee .483.9.3My Dashboard .483.9.4Bookmarks .493.9.5Industry News .493.9.6Messages.493.10 Dashboard Components/Widgets .503.10.1 Commitment Authority Dashboard Chart .503.10.2 Pool Numbers Dashboard Chart.513.10.3 Issuer Operational Performance Profile (IOPP) Scorecard .513.11 Communities.523.11.1 Leadership Blog.523.11.2 Discussion Forums .523.12 Knowledge Center .53MyGinnieMae Portal Getting Started Manual v2.2 4
3.13 Portal Search.533.14 Troubleshooting and System Errors .543.14.1 Basic Error Handling .543.14.2 New Password Mismatch Error .553.14.3 Invalid Username or Password .553.14.4 Incorrect OTP .553.14.5 OTP Not Received.563.14.6 Disable Pop-Up Blocker.563.14.7 Account Locked .573.14.8 MyGinnieMae Portal Profile Accounts tab: GMEP 1.0 or GinnieNET Account IDs are Unavailable .573.14.9 Registration Invitation Form Errors .57456APPLICATIONS.594.1Access Management Console (AMC) .594.2Platinum Pool Processing.594.3Multifamily Pool Delivery Module (MFPDM) .594.4GinnieNET.594.5RFS - Reporting and Feedback System .59GETTING HELP .605.1Self-Help Tools .605.2Organization Administrators .605.3Ginnie Mae Customer Support .615.3.1Customer Support Help with System Access .615.3.2Customer Support Help with Portal Applications.61APPENDIX .626.1Key Features .626.2Functional Roles .636.2.1Single-Family Issuer Functional Roles .636.2.2Multifamily Issuer Functional Roles .656.2.3HECM Issuer Functional Roles.67MyGinnieMae Portal Getting Started Manual v2.2 5
6.376.2.4Subservicer Functional Roles .706.2.5Document Custodian Functional Roles .726.2.6Depositor Functional Roles .73MyGinnieMae Portal Dictionary .73QUICK REFERENCE CARDS .747.1Registering for an Account in MyGinnieMae QRC .747.2Logging into MyGinnieMae QRC .767.3Changing a Password in MyGinnieMae QRC .787.4Forgot Password in MyGinnieMae QRC .79LIST OF FIGURESFigure 1 Portal Session Timeout Timer . 12Figure 2 Compatibility View Settings . 14Figure 3 Use TLS 1.2 . 15Figure 4 Download File . 15Figure 5 MyGinnieMae Onboarding Workflow . 21Figure 6 MyGinnieMae Registration Email . 22Figure 7 New User Registration . 22Figure 8 Rules of Behavior . 23Figure 9 Privacy Policy . 23Figure 10 New User Registration Form – Completed . 24Figure 11 Registration Request Complete . 24Figure 12 Welcome Email . 25Figure 13 New Functional Role Assignment Email . 25Figure 14 Multi-Factor Authentication Page . 26Figure 15 The Oracle Mobile Authenticator Icon . 26Figure 16 (Left) Oracle Mobile Authenticator (OMA) no prior accounts (Center) OMA List View (Right) OMA Grid View. 27Figure 17 OMA Instructions with QR Code . 27Figure 18 Oracle Mobile Authenticator Login . 28Figure 19 Oracle Mobile Authenticator Error for Already Registered Accounts . 28MyGinnieMae Portal Getting Started Manual v2.2 6
Figure 20 Multi-Factor Authentication Page - Choose Preferred OTP Method . 28Figure 21 Disabled User / Invalid Credentials Error. 29Figure 22 Edit My Profile . 29Figure 23 User's Profile Account Tab . 30Figure 24 Change Password Page . 30Figure 25 De-registration Confirmation Window . 30Figure 26 Successful De-registration Message . 31Figure 27 Toggle View . 31Figure 28 Manage Profile. 32Figure 29 Associated Accounts . 32Figure 30 Edit User's Profile . 33Figure 31 Change Security Settings . 34Figure 32 Change Password Page . 34Figure 33 Successful Password Change Message .
MyGinnieMae Portal Getting Started Manual v2.2 11 o Notepad: Create and manage personal notes.Notes are user specific. o Task List: Create and manage task lists and list items. Set reminders on the list items. o Ginnie Mae Calendar of Events: View and receive notifications on upcoming Ginnie Mae events.
MyGinnieMae Portal Access Management Console Manual v 2.6 2 Application Details Application Information Description Application Name Access Management Console Application Acronym AMC Application Developer MBSOA/PPA Application Approver Ginnie Mae Submission Date 10/2/2018 Ginnie Mae SVP, Owner John Daugherty, SVP OSO
MyGinnieMae Access Management Console (AMC): Provides a user friendly interface for administrators to initiate access requests, manage end users within their organization(s), and perform additional administrative functions when following the workflow(
The Portal Admin is the primary user for each Client Axcess portal. The Portal Admin may perform all portal-related functions, create other Portal Users and control access for other Portal Users. The Portal Admin user will be the only user that exists initially when a portal is created.
In the three volumes of the IBM WebSphere Portal V4.1 Handbook, we cover WebSphere Portal Enable and Extend. The IBM WebSphere Portal V4.1 Handbook will help you to understand the WebSphere Portal architecture, how to install and configure WebSphere Portal, how to administer portal pages using WebSphere Portal; it will also discuss the
mint payments - virtual terminal & merchant portal user guide 1.0 2 contents chapter 1: merchant portal - logging in 3 chapter 2: merchant portal - home page 6 chapter 3: merchant portal - setting up your company 7 chapter 4: merchant portal - user registration 10 chapter 5: merchant portal - mpos device setup 14 chapter 6: merchant portal - transaction, exporting data, refunds 15
Biacore T200 Getting Started 28-9840-98 Edition AB 5 Biacore T200 Getting Started Biacore T200 Getting Started Introduction This Getting Started handbook is designed as a self-study guide to introduce you to the basic operations of BiacoreTM T200, Biacore T200 Control Software and Biacore T200 Evaluation Software.
6 – ABSYNTH 5 – Getting Started 1.2 The ABSYNTH 5 Documentation 1.2.1 In this Manual What you are holding in your hands right now is the Getting Started Manual which will give you an overview of ABSYNTH 5’s main features and functions. This Getting Started Manual is divided into four parts:
READING COMPREHENSION PRACTICE EXAM. GENERAL INSTRUCTIONS: You will have 90 minutes for this test. Work rapidly but carefully. Do no spend too much time on any one question. If you have time after you have finished the test, go back to the questions you have left unanswered. The three parts of this test are English Usage, Sentence Correction, and Reading Comprehension. When you have finished .
