NuPoint Unified Messaging User Guide
NuPoint Unified MessagingUser GuideRELEASE 9.0
NOTICEThe information contained in this document is believed to be accurate in all respects but is not warrantedby Mitel Networks Corporation (MITEL ). The information is subject to change without notice and shouldnot be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and itsaffiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisionsof this document or new editions of it may be issued to incorporate such changes.No part of this document can be reproduced or transmitted in any form or by any means - electronic ormechanical - for any purpose without written permission from Mitel Networks Corporation.TrademarksThe trademarks, service marks, logos and graphics (collectively "Trademarks") appearing on Mitel'sInternet sites or in its publications are registered and unregistered trademarks of Mitel NetworksCorporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibitedwithout the express consent from Mitel. Please contact our legal department at legal@mitel.com foradditional information. For a list of the worldwide Mitel Networks Corporation registered trademarks, pleaserefer to the website: http://www.mitel.com/trademarks.Other product names mentioned in this document may be trademarks of their respective companies andare hereby acknowledged.Mitel NuPoint Unified Messaging User GuideRelease 9.0August 2017 , Trademark of Mitel Networks Corporation Copyright 2017, Mitel Networks CorporationAll rights reserved
Table of ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About Your Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Preparing to Access Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Inside Your Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3From Your Own Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3From Another Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Outside Your Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3From an Outside Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3From an Outside Line to the Automated Receptionist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Setting Up Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Playing Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Accessing the Voice Mail and Email Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Playing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6While Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7When You Have Finished Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Making Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Making a Voice Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Recording a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Sending a Message when You Have Finished Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . 9User Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Accessing User Options and User Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Greetings, Name and Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Creating or Modifying a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Using a Distribution List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Call Schedule Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12NuPoint WakeUp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Message Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13iii
Document Title - Using VariablesFuture Delivery Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Record-A-Call Optional Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Recording while on a Two-Party Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Recording Using Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Recording Using Hard Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Placing a Call On Hold While Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Listening to a Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Fax Optional Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Fax Delivery Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Playing and Printing Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17From a Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17From a Fax Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18When You Have Finished Listening to a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Making a Fax Message (Without Voice) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18From Your Company Fax System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18From Your Own Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Making a Fax Message (With Voice) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20From Your Company Fax System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20From Your Own Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Using Your PC for Fax Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Downloading and Installing Fax Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Viewing and Forwarding Fax Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Using Your PC for Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Outlook Client Plug-in for Microsoft Outlook 2010, 2013 and 2016 . . . . . . . . . . . . . . . . . . . . . . 25Install the Outlook Client Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25NuPoint Unified Messaging Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Multimedia Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Configure the NuPoint Account Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Navigate Voice Messages in Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Play a Voice Message in Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Send a New Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Reply to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Forward a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33View a Fax Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Text-to-Speech (TTS) Optional Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Playing a Text-to-Speech Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35iv
Table of ContentsSpeech Auto Attendant Optional Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Speaking Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Universal Voice Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Placing a Call with Voice Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Placing a Call with Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Cancelling a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Calling the Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Speech Navigation Optional Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Speaking Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Universal Voice Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Enabling Speech Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Entering Voice Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Accessing the Voice Mail and Email Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Managing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42Accessing Other Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46v
Document Title - Using Variablesvi
INTRODUCTIONABOUT YOUR VOICE MAILMitel NuPoint Unified Messaging (UM) allows you to manage your voice mail, Record-A-Call(RAC), fax, and Microsoft Outlook email messages from a touch-tone phone as well as fromyour PC.Voice mail, Record-A-Call, fax, and email are all "messages" that are accessible through yourvoice mailbox and that you access using a menu system. The Voice Mail menu provides accessto most of the voice mailbox features and options including fax messages. Any voice mail usercan access this menu. The Email menu only provides access to emails and is available onlyto users with the Advanced Unified Messaging feature with Text-to-Speech option.In addition to accessing your messages over the phone, you can now play and manage yourvoice messages from your Microsoft Outlook inbox. You install a plug-in player that allows youto play voice messages from your email inbox over your PC speakers or over the phone. Touse this feature, you must have the Advanced Unified Messaging feature. For more information,see “Using Your PC for Fax Messages” on page 21.A Speech Auto Attendant (SAA) is also available to place calls to people by using voicecommands. The SAA is a speech-enabled application that allows you to place calls to peoplequickly and efficiently by speaking their names. In addition to placing calls by name, you cansay a department name or telephone number. A tutorial introduces you to the system features,and voice-based help is available to answer questions. See “Speech Auto Attendant OptionalFeature” on page 36 for more information.The Speech Navigation optional feature enables users to manage their mailboxes using voicecommands. Instead of struggling to find and press a button on their telephone dial, they cansimply “say the command" from their principal or alternate extension. This is particularly helpfulfor drivers who wish to use their cell phones in hands-free mode.Note: Depending on how your mailbox is configured, you may not have all of the optionsdescribed in this guide. Consult your System Administrator for more information.ABOUT THIS DOCUMENTThis guide provides instructions on the functionality of the Mitel telephone user interface (TUI),Mitel Outlook Client Plug-in, and Speech Auto Attendant. If you use another supported emailclient, please refer to the Web View Help for more information. Also refer to the NuPoint UnifiedMessaging Mitel TUI Quick Reference Guide on http://edocs.mitel.com/UG/Index.html.YOUR TELEPHONEBefore using the voice mail features of your system, familiarize yourself with your telephone. Message key - Used to call the NuPoint UM Voice system and access your mailbox. Keypad - Used to make menu selections within the voice mail system. Message light - Used to indicate when you have new voice messages in your mailbox.1
NuPoint UM User Guide Softkeys - Used to select many of the voice mail menu options. To select a menu optionthat appears in the telephone display, you can press either the associated context-sensitivesoftkey that appears in your phone’s digital display or the keypad digit for the option.Note: The softkey names used in this guide may differ slightly depending on yourtelephone. For example, the Del (delete) softkey may appear as the Discard softkey,on specific phones.PREPARING TO ACCESS YOUR MAILBOXBefore accessing your mailbox, be sure to get the following information from your SystemAdministrator: the NuPoint UM Receptionist number (optional) the NuPoint UM Voice system access extension your mailbox number your default passcode.If you have any problems or questions about procedures, consult your System Administrator.2
ACCESSING YOUR MAILBOXAll of your voice messages will reside in your personal "mailbox", which is passcode protected.Your System Administrator will assign you a temporary passcode to use the first time you accessyour mailbox. How you log into your mailbox will depend on whether you’re calling from insideor outside your company.INSIDE YOUR COMPANYFROM YOUR OWN EXTENSION1.Dial the internal NuPoint UM Voice access number.2.Enter your passcode when prompted.FROM ANOTHER EXTENSION1.Dial the internal NuPoint UM Voice access number.2.Press the3.Enter your mailbox number followed by the4.Enter your passcode when prompted.key when prompted to enter a passcodekey.OUTSIDE YOUR COMPANYFROM AN OUTSIDE LINE1.Dial the external NuPoint UM Voice access number.2.Enter your mailbox number followed by the3.Enter your passcode when prompted.key.FROM AN OUTSIDE LINE TO THE AUTOMATED RECEPTIONIST1.Dial the NuPoint UM Receptionist number.2.Press the3.Enter your mailbox number followed by the4.Enter your passcode when prompted.key to access the NuPoint UM Voice system.key.3
NuPoint UM User GuideSETTING UP YOUR MAILBOXWhen you access your mailbox for the first time, a user tutorial automatically activates. Thistutorial guides you through your first mailbox session, explains how to record a greeting andyour name, and prompts you to change your temporary passcode.Tip: After playing or sending messages, the system may return you to a previous menuwith different options than the menu you were just using.MENU OVERVIEWFor an illustration of the menu overview, refer to the NuPoint Unified Messaging Mitel TUI QuickReference Guide ter opening your mailbox, you will be asked to record one or more greetings that callers willhear when they call your mailbox. For example, you may record one greeting that callers hearwhen your line is busy (such as, "I’m currently on the phone and unable to take your call") anda different one when you’re not at your phone (such as, "I’m currently away from my desk").If your System Administrator has enabled the Extended Absence Greeting feature for yourmailbox, you can also record an Extended Absence Greeting. This greeting allows you to informcallers of an extended absence. Callers cannot press a key to skip the greeting. At the end ofthe greeting, callers can either transfer to the attendant or leave a message.Note: Once recorded, the Extended Absence Greeting is effectively enabled. Thismeans that all callers being forwarded to your mailbox will hear the extended absencegreeting. Once you log into your voicemail, you will be prompted to press 1 to retainyour Extended Absence Greeting, or to press 2 to disable the Extended AbsenceGreeting.If your System Administrator has disabled message delivery for the Extended AbsenceGreeting, then after the greeting, callers will only be able to transfer
1 INTRODUCTION ABOUT YOUR VOICE MAIL Mitel NuPoint Unified Messaging (U M) allows you to manage yo ur voice mail, Record-A-Call (RAC), fax, and Microsoft Outlook email messages from a touch-tone phone as well as from your PC. Voice mail, Record-A-Call, fax, and
CallPilot 2.5 Unified Messaging User Guide for Internet Clients CallPilot 2.5 Unified Messaging User Guide for Lotus Notes CallPilot 2.5 Unified Messaging User Guide for Microsoft Outlook CallPilot 2.5 Unified Messaging User Guide for Novell GroupWise Convention Example Used for Word
AT&T Enterprise Messaging - Unified Messaging User Guide How does AT&T EM-UM work? AT&T Enterprise MessagingSM Unified Messaging (EM-UM) is one service in the AT&T Enterprise Messaging family of products. AT&T EM-UM unifies landline voicemail, AT&T wireless voicemail, fax, and email messages, making them easily accessible from any
Unified messaging products from Mitel include Unified Communicator Advanced, Mitel Applications Suite and Mitel NuPoint Unified Messaging (UM). For more info, go to:
Unified Messaging for integrated clients provides access to commands and Unified Messaging Help directly from the client. During installation, Unified Messaging customizes integrated clients to make messaging tasks simpler and more efficient. Most
The Unified Messaging (UM) server role provides that capability natively in your Exchange 2007 organization. From a user’s perspective, Unified Messaging provides easy access to voice messages, faxes, and e-mail in way that was simply not possible before Unified Messaging. This chapter will help
RPMS DIRECT Messaging 3 RPMS DIRECT Messaging is the name of the secure email system. RPMS DIRECT Messaging is separate from your other email account. You can access RPMS DIRECT Messaging within the EHR. Patients can access RPMS DIRECT Messaging within the PHR. RPMS DIRECT Messaging is used for health-related messages only.
Microsoft Exchange Server 2010. Unified Messaging centralizes a variety of communications such as voicemail, fax, and e-mail using a single repository and delivers those communications to users. The Unified Messaging Technical Reference provides information and procedures for integrating Customer Interaction Center with a Unified Messaging .
Courses Taught: Financial Accounting and Management BOOK PUBLICATIONS Using Financial Statements: Analyzing, Forecasting, and Decision-Making, 2nd Edition, Business Expert Press, forthcoming 2018 (available in both hardcopy and digital formats). Financial Accounting, 17th Edition, (with Professors Williams & Carcello), McGraw-Hill/Irwin, 2017,
