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Office of theUniversity Registrar2018/19 ANNUAL REPORT1 Annual Report

Message from theAssistant Vice Provost& University RegistrarI am pleased to present the Office of the University Registrar’s Annual Report for the 2018-2019academic year. New tools, staff changes, and the addition of the Student Information Systemsteam to the OUR, are a few highlights of the year.Working with our One Emory and EmoryUp partners, the OUR continues providing seamlesspathways for our students. In addition to the key projects outlined in last year’s report, (degreetracker, course atlas, and student registration), we continue leveraging tools to provideour students with seamless pathways for student success.Effective April, 2019, the Student Information Systems Team (SIS) joined the Office of the UniversityRegistrar, with the Director of SIS serving in a leadership role to the Assistant Vice Provost andUniversity Registrar. Under this new arrangement, the AVP/University Registrar will provide directionand oversight for managing the SIS team resources to support the strategic initiatives that are toppriorities for the Office of the Provost.To meet the needs of Enrollment and Emory UP, the SIS Governance team will partner withthe AVP/University Registrar in developing change management strategies to: Articulate and document best practices Support the creation of workflow management Create communications to University stakeholders (i.e.,updated org chart, titles, offices and space, etc.) Articulate a Phased-in Approach to long-term community needsto serve Enrollment, Provost Priorities, and Emory UP.As a new academic year is already upon us, we are looking forward to the excitement newchallenges present, with all the interactions we have with students, staff, faculty, and alumnithat make our work so meaningful.JoAnn McKenzieAssistant Vice Provost and University Registrar2 Annual Report


OUR MissionThe Office of the Registrar at Emory Universityhas as its function the charge and mission to: Maintain the permanent academic records for all schools of the University including registration(initial and changes), processing grades, recording faculty actions taken, and degrees granted forall students past and present Complete and file all Federal and State reports requested relative to matriculated students Maintain and produce an academic schedule of classes and related examinations ona term-by-term basis Assign classroom space for courses from a given pool of rooms Provide, on request, service and assistance to other administrative users of the StudentInformation System including assistance with data interpretation and understanding,query programming, and the scheduling and production of reports Act as a consultant to all Deans and Faculty committees relative to student records,registration, course offering, degree program auditing, etc. Certify, on behalf of the student, attendance, academic performance and status to outsideagencies (for the purpose of loans, discounts, professional examination, etc.) Provide an academic transcript service to all current and former students Process all degree and certificate applications, order diplomas, set up degree andrank lists and in general assist the principals in graduation ceremonies Assist the Provost and Vice Provost whenever necessary“THE OFFICE OF THE UNIVERSITY REGISTRAR IS READYTO MEET THE SERVICE NEEDS OF OUR USERS, AT THELEVEL THEY WOULD EXPECT FROM ANY SCHOOL OFOUR SIZE AND STATURE.”4 Annual Report

2018-19 Goals & AccomplishmentsOUR StrategicUniversity ProjectsCOURSE ATLAS PATHJan – Jul 15COURSE ATLAS CARTJul 16 – Feb 17COURSE REGISTRATION PLANNEROct1 – Aug 3DEGREE TRACKERJan – Dec 31ONE GPAJanJan – Oct 18MarCOURSE ATLASCOURSE REGISTRATIONPLANNERMayJulSepNov The new University Course Atlas, whichwent live on Monday, July 15, 2019, is acomprehensive search tool, which allowsstudents, advisors, and administrators to findall information about classes offered in oneconvenient place. This tool was introducedas a direct response to feedback from theundergraduate community and is a criticalpart of the One Emory mission to simplifythe registration experience.2020MarMayJul All undergraduate, graduate, and professionalclasses feed into the University Course Atlas.Students can plan to take an entry-level classoutside of their program, study an advancedgraduate-level topic, or complete their 4 1requirements all from one handy resource. Plans are underway to offer a new “click to register feature”—providing students theability to initiate the registration process by seamlessly moving classes from the Atlasto their shopping care in Opus.DEGREE TRACKER The degree tracker team continues to work through implementation of identified 4 1 programs. Inaddition, Emory College of Arts & Science has created a survey to departments to get feedback ontheir degree tracker experience—we anticipate receiving the results of the survey in early spring.EVALUATION KIT Emory College rolled out in Fall 2018. In spring 2019, OUR spearheaded the “EvaluationKITreadiness survey” hosted in EvaluationKIT to gauge interest/readiness of other Emory Schools.Responses were used to inform decision makers to rollout Graduate Business School in fall 2019ONE GPA Combined Undergraduate GPA setup is complete The Academic Pathway group recommendedadjustments to the layout of the oneundergraduate GPA on the transcript These changes were completed and 1:1meetings with each school are planned toreview the layout of the one undergraduateGPA on the transcript W e anticipate providing the Deans the finalprototype once the final format is receivedfrom the Academic Pathway group.5 Annual Report

AcademicCalendarAchieving greater coordination of calendars across the University is critical to promoting closerconnections among faculty and students from different schools. The Calendar Task Force presentedrecommendations to Provost McBride to:» Create a distinct calendar for the Medical School» D evelop a revised year-round academic calendar,encompassing inter-sessions as well as new sessions » I mplement distinct calendars for non-traditionalprograms such as Distance Accelerated BSN.within the fall and spring terms that mimic ourcurrent summer term sessions.To accomplish this work, the University partnered with a consulting firm that specializes incalendar revision and module restructuring. Particular areas of focus will include:» F inancial Aid Year or regulatory implications» Student Financials (e.g. billingand refunding)» Data governance» Housing» ReportingSierra-Cedar, Inc. has been chosen as the vendor for this project. Why Sierra? Sierra has experience withPeopleSoft Campus solutions and have been connected to other Emory initiatives (i.e., Opus Review),where recommendations for the academic calendar were addressed.Proposed Calendar Solutions:» Extend term dates: Continue to use traditionalcalendars but extend the begin and end dates tofill the current empty periods between terms. Thatis, the academic calendars will follow one anotherfor Nursing and /Grad Business and maybe othersto avoid overlapping terms and to stay incompliance with Financial Aid.» Add more sessions: By adding more sessions andadjusting tuition and fees by sessions rather thanterm we will eliminate many of the issues thatStudent Financials is currently facing.» Add non-traditional calendars: Develop prototypesfor DABSN and Grad Business MEMBA Programsas non-traditional prototypes that may be used astemplates for future non-traditional calendars.» M edical calendar options: Create a Year-longcalendar – This will allow for better records inOPUS when Medical exports data from theirsystem to OPUS, and easier and more compliantprocessing in Financial Aid and Student Financials.» Business process improvements: Re-engineerStudent Financials and Financial Aid businessprocesses (changes range from data integrityissues, billing and payment issues, awarding andsatisfactory academic progress problems to verymanual processing that is a drain on resources).This project will be of significant benefit to the University as our business practice will align with federalrequirements to ensure continued receipt of Title IV funding for students.6 Annual Report

CentralizingStudent Records& ConsolidatingRegistrar Functionsand Services at EmoryCurrently, there are thirteen Registrar Liaison roles at Emory’snine schools with varying titles ranging from Director ofRegistration, Assistant Dean, and Senior Associate Director.These positions have no formal relationship to the centralRegistrar’s Office. Regular Registrar Liaison meetings havebuilt good will and collaboration, but there is a need to ensureconsistent policy implementation, interpretation, and utilizationof best practices to provide a high-quality student experienceand ensure full compliance with accrediting regulations andfederal laws and reporting requirements.In spring 2019, the University Registrar led a process to centralizestudent records and consolidate registrar functions and servicesat Emory. Communication about the effort will come from theProvost’s Office. Following this announcement, a working groupof stakeholders will be established to inform and consult withconsultants with the American Association of CollegiateRegistrars and Admission Officers (AACRAO) to determinethe business processes necessary to support the effort anddevelop a transition plan.The results of this activity will be reported back to theProvost’s Office and the Council of Deans.7 Annual Report

Veteran Administrationand Government AffairsAs the primary liaison between students and the US Department of Veteran Affairs (VA), the Office of theUniversity Registrar is responsible for assisting students with the completion of the certification process, trackingof their payments, as well as helping them understand and navigate the variety of regulations and educationalservices provided by both the VA and Emory University.The 2018-2019 academic year saw a 25% increasein the number of VA students thanks in part to theexpansion of Emory’s online program offerings suchas the Juris Master, Modular MBA, and AcceleratedOnline BSN program. With many recipients transferringless than a full thirty-six months of benefits, onlineprograms that offer convenient schedules, and shortcompletion times will attract more veterans who canbalance these programs with their military, work,and family obligations.Veteran Population AnalysisCAREER UNDERGRADUATE34%66%GRADUATE66%Total 182RECIPIENTS BY wTheologyPublic E19%3%20%16%12%9%8%9%4%Public HealthGraduate4% 16%Nursing8 Annual Report

VA Tuition Funds AnalysisEmory received a total of 2,834,827 in Chapter 33Post 9/11 funds during 2018-2019. Additionally, theUniversity contributed a total of 278,039 in YellowRibbon funds directly to VA recipients to assist withtuition and fee costs that exceed the VA annual fundingcap. OUR renewed the Yellow Ribbon fund agreementwith VA for the upcoming 2019-2020 academic year sothat the University can continue to provide this fundingto its veterans.Tuition Collected by Emory from VA 241,484 658,281 1,935,062Fall 20182019-2020 Goalsand InitiativesFor the third year, we continue our strategic work withOne Emory and the Emory Undergraduate Project (EmoryUP),engaging with colleges and others on all work efforts andservice refinements that touch student data.One Emory and EmoryUp InitiativesWe are acutely aware of the changing face of ourstudents, their service expectations, and the impact ourwork will have on them throughout their entire Emoryexperience – irrespective of the college(s) they attend.Therefore, we will continue our work to make the Emoryexperience more seamless, holistic and engaged. We willaccomplish this by continuing our work on the followingEmoryUP Projects:Spring 2019Summer 2019» Degree Tracker – Graduate andProfessional Implementation» University Course Atlas ToolFall of 2018 saw significant delays in tuitionprocessing across the country due to the highvolume of requests. Both the VA and OUR were quickto assure students that these delays would not keepthem from attending classes and that Emory would notpenalize students with finance charges while waiting fortheir funds to process. Taking note of Emory’s (and otherlike minded university’s policies) the VA amended theVeteran’s Benefits and Transition Act to prohibit schoolsfrom penalizing VA recipients for a delay in funding.» University Curriculum and Course Planning» Student Schedule Registration Tool» Academic Calendar Revision Project» Enterprise Online Course EvaluationsCurrent and Prior Military Student IdentificationWe continue working with our school partners inestablishing a self-identification system for allstudents who choose to disclose their previous orcurrent military service. This initiative, which beganin 2018, has recently completed the critical step ofOPUS integration. The office will continue workingwith Admission staff members in all schools toimplement this item into the enrollment process.9 Annual Report

Office Organizationand Core Services10 Annual Report

Appendix11 Annual Report

By the NumbersEnrollment BreakdownsThe Total University Comparison chart represents fall enrollment for the period Fall 2014 - Fall 2018.Fall 2008 is provided as a point of reference, to allow for both a ten and five-year overall comparison.Total student headcount is shown in blue, and full-time equivalent or FTE are shown in red.12 Annual Report

Enrollment Breakdowns (cont.)Tables provide breakdowns of enrollment by individual school, in both FTE (upper table) and headcount.The percentages shown in the change columns indicate the percent change in enrollment volume ascompared to the previous year, while the overall percentages indicate changes over the last ten years13 Annual Report

Enrollment Breakdowns (cont.)Tables illustrate total credit hour enrollment by school for the period Fall 2014 - Fall 2018. Fall2008 is provided as a point of reference, to allow for both a ten and five-year overall comparison.The area chart is meant to illustrate the change in volume over this period.14 Annual Report

Chart illustrates total enrollment headcount for the entire university, broken down byundergraduate, graduate, and non-degree levels. The experience period captured forthis visualization is 2016-17 through 2018-19.15 Annual Report

Enrollment Breakdowns (cont.)Chart illustration shows non-degree aggregate counts, shown in the TotalEnrollment by Level chart, and further breaks those down by school.16 Annual Report

Chart illustration shows aggregate undergraduate enrollment counts, shown inthe Total Enrollment by Level chart, and further breaks those down by school.17 Annual Report

Enrollment Breakdowns (cont.)Chart illustration shows aggregate graduate enrollment counts, shown in theTotal Enrollment by Level chart, and further breaks those down by school.18 Annual Report

Chart illustration shows gender, citizenship, full-time/part-time load, ethnicity, and IPEDS categorybreakdowns of total university enrollment for the experience period 2016-17 through 2018-19.19 Annual Report

Retention Rates –Emory College OnlyThe line graph shown in the uppermost chart presents first-year, full-time, degree-seeking enrollment by year for the periodFall 2013 - Fall 2017. The lower chart reflects 1-year retention and attrition, and the bars are labeled by corresponding cohort.The blue portion of these bars represent the percent of the cohort that persisted beyond their first year of enrollment, while thesmaller striped segment of the bars reflects the percentage of students that discontinued or otherwise moved on by attrition.20 Annual Report

Graduation Rates –Emory College OnlyIn order to show four, five, and six-year completion rates for Emory College, we have adjusted the scope of the above charts topresent the experience for those cohorts entering Fall 2008 – Fall 2013. Like the previous page, the uppermost table presentsfirst-year, full-time, degree seeking enrollments by incoming cohort. The lower chart reflects four to six-year completion ratesin varying shades of blue, as shown in the provided legend. The striped portion of each bar represents the percentage of thecohort that did not complete their course of study within six years of initial enrollment.21 Annual Report

Degrees GrantedThe charts above illustrate the degrees granted by award level.22 Annual Report

Transcripts ProcessedThe charts above display’s the breakdown of total transcript request type (PDF vs. Paper) and by top fourrequester-reported usage type for the experience period 2014-15 through 2018-19.23 Annual Report

Transcripts ProcessedThe charts above display’s the breakdown of the top destinations for both paperand PDF for the experience period 2014-15 through 2018-19.24 Annual Report

Enrollment/DegreeVerifications ProcessedThe charts below show the distribution of enrollment and degree verifications based on requestsource and staff involvement. The upward trend in NSC transaction indicate our increasedoptimization of verification services offered via the National Student Clearinghouse.25 Annual Report

26 Annual Report

& University Registrar I am pleased to present the Office of the University Registrar’s Annual Report for the 2018-2019 academic year. New tools, staff changes, and the addition of the Student Information Systems team to the OUR, are a few highlights of the year. Working with our One Emory

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