Cisco WebEx Site Administration Guide
Site AdministrationUser GuideWBS29.8
Copyright 1997-2014 Cisco and/or its affiliates. All rights reserved. WEBEX, CISCO, Cisco WebEx, the CISCO logo, and theCisco WebEx logo are trademarks or registered trademarks of Cisco and/or its affiliated entities in the United States andother countries. Third-party trademarks are the property of their respective owners.U.S. Government End User Purchasers. The Documentation and related Services qualify as "commercial items," as thatterm is defined at Federal Acquisition Regulation ("FAR") (48 C.F.R.) 2.101. Consistent with FAR 12.212 and DoD FARSupp. 227.7202-1 through 227.7202-4, and notwithstanding any other FAR or other contractual clause to the contrary inany agreement into which the Agreement may be incorporated, Customer may provide to Government end user or, if theAgreement is direct, Government end user will acquire, the Services and Documentation with only those rights set forth inthe Agreement. Use of either the Services or Documentation or both constitutes agreement by the Government that theServices and Documentation are commercial items and constitutes acceptance of the rights and restrictions herein.Last updated: 09232014www.webex.com
Table of ContentsConfigure Your Site . 1Change what users see . 1Specify a default service and page for your site . 1Change the default page . 2Specify a default time zone . 4Specify the number of items in lists . 4Set the default meeting scheduler . 4Change the meeting information window . 5Specify Cisco TelePresence integration options . 5Specify Cisco WebEx OneTouch options . 7Specify Collaboration Meeting Room options . 8Change the WebEx navigation links . 9Change the top navigation links . 9Customize the left navigation links. 10Manage scheduling templates . 11Change the session end (landing) pages . 12Hide WebEx promotional content . 13i
Customize the Event Center enrollment form . 13Change what users can do . 15Set default teleconference options. 16Set default audio technical support options . 17Assign default call-in numbers . 18Allow users to add session information to calendars . 18Enable Cisco Media Services Interface for your site. 19Allow internal call-back teleconferencing . 20Allow users to identify internal participants . 21Allow users to request additional services . 21Allow Cisco Unified MeetingPlace users to join external meetings . 22Allow users to download WebEx Productivity tools. 23Allow users to download WebEx Connect or AIM Pro . 24Allow users to use text messaging. 24Allow users to use Cisco IP phone integration . 24Allow users to choose an alternate host . 24Allow users to schedule meetings for other users. 25Allow users to personalize their Personal Meeting Rooms . 25Configure the Chat Phrase Library for Remote Support . 25Change site management options. 27Receive a warning when site storage capacity is exceeded . 27Transfer event host responsibilities to another person . 27ii
Configure site settings for Productivity Tools . 28Installation options . 28Integrations . 28Productivity Tools awareness tips. 29One-Click . 29Templates . 29Manage Users . 31About user accounts . 31Allow users to request accounts from the site . 32Process signup requests . 33Add new user accounts . 34Select Queues for WebACD . 36Edit User List page . 37About editing user accounts . 37Edit single user accounts . 38Enable a Personal Room for a User . 38Add a single contact . 39Activate and deactivate user accounts . 39Reassign NBR recordings . 40Delete NBR recordings from an account . 40Set user account privileges . 41Set privileges for individual accounts . 41iii
Set privileges for all user accounts . 43Process password requests . 43Process service requests . 44Send email messages to all users. 44About using tracking codes . 45Specify tracking codes . 45Import and Export Users . 47Batch Import/Export Users Page . 47Import accounts for Cisco Unified MeetingPlace users . 48Add multiple user accounts . 48Edit multiple user accounts . 49Status of your Import or Export . 50Add contacts to the company address book . 51Import contacts from a CSV file . 51Edit contact information . 52Delete contact information . 52Use distribution lists . 52Import tracking code values . 53Manage Event Center . 55Update Event Center Site Settings. 55Manage Event Center scheduling templates . 56About managing Event Center scheduling templates . 56iv
Show or hide Event Center scheduling templates . 57Set the default Event Center scheduling template . 57Delete Event Center scheduling templates . 58Reassign an Event to a different host . 58Customize the Event Center registration form. 59Enable High-Quality Video for your site . 62Configure Meeting Center . 63Change the end of meeting page . 63About using WebEx Meetings on mobile devices. 64Enable WebEx Meetings for mobile devices . 65Manage Meeting Center scheduling templates . 65About managing Meeting Center scheduling templates. 65Show or hide Meeting Center scheduling template. 66Set the default Meeting Center scheduling template . 66Delete Meeting Center scheduling templates . 66Set Maximum Video Bandwidth . 67Enable High-Quality Video for your site . 67Enable High-Definition Video for your site . 68Media Monitoring. 68Set Remote Support Options. 69Set Remote Support download options . 69Allow customers to choose agents . 70v
Configure the Video Feed for Remote Support . 70Manage support session forms . 70Customize items on the pre and post-session forms . 70Embed the pre-session form . 72Customize the Remote Support session window . 73Specify options for sharing CSR applications . 76Document and web content sharing . 77Automatically record CSR sessions . 78Allow chat contextual switching . 78Automatically end inactive sessions . 79Customize instructions for support representatives . 79Set Training Center Options . 81Set up Training Center eCommerce . 81Enter your online payment provider information . 81Switch between test and production modes . 86Adding and deleting discount coupons . 86Extend discount coupon dates . 87Enter your company information . 87Customize the Credit Card page. 88Set the Training Center email options . 88Customize your email templates . 89Enable High-Definition Video for your site . 89vi
Manage Email Templates . 91Customize email templates . 91Restore the default email template. 92Manage Site Security . 93Set security options . 93Specify Single sign-on Configuration . 97View Certificates . 98Specify strong password criteria . 98Use specific characters in your passwords . 98Enable digital certificates (PKI) . 101Manage the root certificate . 101Assign a certificate to a session type . 102Manage Session Types . 103About session types . 103Understand session type features . 104Create custom session types . 107Create a Cisco Unified Videoconferencing (CUVC) Session Type. 108Enable a session type for a host account . 109Change a custom session type . 109Activate or deactivate a custom session type. 109Set Remote Access Options . 111About Remote Access options . 111vii
Set up computers for Remote Access . 112Set up the Remote Access Agent for your proxy server . 112Set default installation options . 113Send the Remote Access installer link to users . 115Download the Remote Access Agent installer . 116Use a silent installer to install Remote Access . 117Specify Remote Access security options . 120Change access code or phone authentication options for Remote Accessgroups . 121Change access code or phone authentication options for Remote Accesscomputers . 121Change a remote computer description or alias . 122Manage groups of Remote Access computers. 123Create Remote Access groups . 123Assign Remote Access groups and computers to support representatives . 123Change the group name or description . 124Rearrange computers or groups . 124Delete a computer or group . 124Monitor Remote Access sessions . 125Specify Remote Access default view and colors . 125Set Access Anywhere Options . 127Require approval to set up Access Anywhere . 127Process Access Anywhere requests . 128viii
View a list of remote Access Anywhere computers . 129End a user's Access Anywhere session . 129Remove a remote computer from a user's account . 130Manage WebACD .
Note: To manage security options such as passwords and user access, see Manage Site Security (on page 93). Change what users see You can configure the settings on your site to reflect what you think will be of value to your users, whether it is a branding, personal, or functional issue
Cisco Webex Room Panorama Codec Plus based devices Audio connector type: 3.5 mm mini jack Cisco Webex Codec Plus Cisco Webex Room Kit Plus Cisco Webex Room 55 Dual Cisco Webex Room 70 Other devices Audio connector type: 3.5 mm mini jack Cisco Webex Room Kit Cisco Webex Room 55 Check for latest Webex device software here. Webex devices .
Supported Cisco Endpoints: Webex Room Series, Webex Board 55 G1.5, Webex Board 70 G1.5, Webex Board 85. Components Used The information in this document is based on these software and hardware versions: Webex Room Navigator - Wall mount version (CS-T10-WM-K9 ). Webex Room Navigator - Table stand version (CS-T10-TS-K9 ). Webex Room Kit Plus.
The Webex Work bundle provides Webex Teams messaging, Webex Meetings (Webex Meetings Center 1000), and Webex Calling (VAR or SP) on a single subscription for an affordable price. The Webex Work . Webex Work bundle is billed on a per-user basis with the ability to commit to a
How to download WebEx Productivity Tools from WebEx Portal Illinois.webex.com illinois2.webex.com State of Illinois WebEx Portal 1. Log in to Illinois.webex.com or illinois2.webex.com 2. Click “Downloads” from the
WebEx Meeting Center User Guide for Hosts, Presenters and Participants. on your WebEx site for more details of the Cisco WebEx Meeting Center features. How to access your Net Conference . To access your Net Conference go directly to the URL from your favorites and login . https:// companyname .webex.com . Training Cisco WebEx self paced .
The Cisco WebEx Administration Tool enables Organization Administrators to monitor, manage, control, and enhance user access to Cisco WebEx. The Cisco WebEx administrator is known as the Organization Administrator. The Organization Administrator controls what features are available to Cisco WebEx users and determines how they can use these .
Some examples of the improved experience using Webex meetings devices together include: Using the Webex Meetings or Teams apps to effortlessly pair with, start or end a meeting, or wirelessly share content on a Webex device (such as Webex Board, Room Kits or DX80). 1 Using your Webex device to dial into a Webex Meetings or Teams
Cisco ASA 5505 Cisco ASA 5505SP Cisco ASA 5510 Cisco ASA 5510SP Cisco ASA 5520 Cisco ASA 5520 VPN Cisco ASA 5540 Cisco ASA 5540 VPN Premium Cisco ASA 5540 VPN Cisco ASA 5550 Cisco ASA 5580-20 Cisco ASA 5580-40 Cisco ASA 5585-X Cisco ASA w/ AIP-SSM Cisco ASA w/ CSC-SSM Cisco C7600 Ser
