Sustainability Report 2018 - 2019 - Landmark Group
SustainabilityReport 2018 - 2019
OverviewTABLE OF CONTENTSHow WeManageSustainabilityOVERVIEW3HOW WE MANAGE SUSTAINABILITY11OUR PEOPLE16OUR PARTNERS23OUR ENVIRONMENT26OUR CUSTOMERS30OUR COMMUNITY33ETHICS & COMPLIANCE39ANNEX41LANDMARK GROUP SUSTAINABILITY REPORT 2018-2019OurPeopleTerminologyOurPartnersLandmark Group,Landmark or GroupThe entire Landmark Group operation includingLandmark Retail, Landmark Hospitality and LandmarkLeisure, in the Middle East and India.LandmarkersEmployees of Landmark Group.BrandThe different brands that fall under the Group in theMiddle East and India.Geographies, Markets orTerritoriesThe different countries where Landmark Groupoperates.Landmark RetailAll brands, stores, warehouses and offices from theRetail business division located in the Middle East.Landmark HospitalityAll brands, outlets, warehouses and offices from theHospitality business division located in the Middle East.Landmark LeisureAll brands, outlets, warehouses and offices from theLeisure business division located in the Middle East.Ethics andComplianceLandmark ArabiaAll brands, stores outlets, warehouses and offices fromthe Retail, Hospitality and Leisure business divisionslocated in Saudi Arabia.AnnexLandmark Middle EastAll brands, stores, outlets, warehouses and offices fromthe Retail, Hospitality and Leisure business divisionslocated in the Middle East.Landmark IndiaAll brands, stores, outlets, warehouses and officeslocated in India. Legally known as Lifestyle InternationalPvt. Ltd.Oasis MallsAll Oasis Malls located in the Middle East.OurEnvironmentOurCustomersOurCommunity2
About this ReportOverviewHow WeManageSustainabilityThis is Landmark Group’s first sustainability report. In it, wedemonstrate our performance across social, environmental andgovernance practices from July 2018 to June 2019.OurPeopleThe report’s scope includes our facilities in the United Arab Emirates(UAE) and India with additional information from our markets acrossthe Middle East. We focus on Landmark Retail in the Middle East andIndia, including some key practices from Landmark Hospitality andLeisure in the Middle East.OurPartnersOurEnvironmentThis report has been prepared in accordance with the GRIStandards: Core option.OurCustomersWe have also referred to other guidelines, including United NationsGlobal Compact (UNGC) principles, Sustainable Development Goals(SDGs) and country visions including UAE 2021, Saudi 2030 and TheNational Institution for Transforming India (NITI Aayog). Wheneverpossible, we have provided comparative information to help ourstakeholders better understand our progress. As this is our firstreport, we haven’t sought external assurance for this year. Instead,we followed an extensive internal assurance process to guaranteethe quality and accuracy of all the information shared.OurCommunityEthics andComplianceAnnexIf you have any questions or would like to give us any feedback,please get in touch with:NATASHA CARELLAHead – DMARK GROUP SUSTAINABILITY REPORT 2018-2019(102-45) (102-48) (102-49) (102-50) (102-51) (102-52) (102-53) (102-54) (102-56)3
Letter from theChairwoman and CEOOverviewHow WeManageSustainabilityOurPeopleWe started with a single store in Bahrain in 1973, with the belief that every personshould have access to great retail at the best value. Today, Landmark Group hasgrown into a family of over 50,000 people, with more than 2,200 outlets, includingstores, restaurants and hotels, across 24 countries.OurPartnersOurEnvironmentOver the last four decades, whilst there have been many changes in both theretail industry and the world, as well as proactive transformations in our ownbusiness, we believe our ongoing success is because we’ve remained true to ourvalues, with an unwavering focus on our customers, employees and partners.OurCustomersIn 2017, we launched the Landmark Happiness Movement to reinforce thatcommitment to our employees and, today, we continue that commitment bypublishing our first ever Sustainability Report, outlining our key priorities asa Group, that were co-created by listening to our customers, employees andpartners. We detail the steps we’ve taken towards sustainability across ourorganisation, and have aligned our priorities to global objectives such as theUnited Nations Sustainable Development Goals (SDGs), as well as nationalagendas in the geographies where we operate.OurCommunityEthics andComplianceAnnexAt Landmark Group, we’ve always been invested in the future. We believe inlooking ahead to build today and achieve tomorrow. As we continue to evolve,ensuring the sustainable development of both people and planet is inherentto our own growth. Simply put, as a large organisation, we deeply appreciatethe large responsibility we have, and whilst we still have some way to go onthis journey, we’re committed to delivering exceptional value for all the lives wetouch.RENUKA JAGTIANIChairwoman & CEO, Landmark GroupLANDMARK GROUP SUSTAINABILITY REPORT 2018-2019(102-10) (102-14) (102-15)4
AboutLandmark GroupOverviewTunisiaAlgeriaOUR VALUESLibyaEgyptIraqJordanKuwaitBahrainQatarSaudi ArabiaLandmark Group began its journeyin 1973 with one store in Bahrainand has grown intoone of the largestretail and hospitalityconglomeratesin the Middle East,Africa and India.LebanonHow WeManageSustainabilityHQUAEOmanLANDMARK GROUP SUSTAINABILITY REPORT boutiNigeria24Sri IES4850,000EMPLOYEESWe listen to understand.We empower to succeed.We constantly adapt to stay ahead.We deliver our best always.OurPeoplePakistanBRANDS2,200STORES ANDOUTLETSOurCustomersOurCommunityEthics andCompliance26OWNAnnex22FRANCHISE30MSQ. FT. RETAIL SPACE(102-1) (102-2) (102-3) (102-4) (102-6) (102-7) (102-16)5
OverviewOur Leadership TeamWe take pride in ourleadership teamwhich has builtLandmark Groupinto the business it istoday.How WeManageSustainabilityOurPeopleMICKY JAGTIANIFounder Chairman, Landmark GroupA constant innovator, Micky has created andled more than 27 diverse brand concepts. Hehas spearheaded the growth of LandmarkGroup across different regions, with insight,conviction and a passion for excellence.Micky leads by example and inspires aculture of integrity.RENUKA JAGTIANIChairwoman & CEO, Landmark GroupFor over 20 years, Renuka has guided theGroup’s corporate strategy and grown ourfashion and hospitality businesses. She ledour strategic expansion into new countries,launched the Landmark International franchisedivision, initiated our e-commerce platform anddriven the Group’s community initiatives.AARTI JAGTIANINISHA JAGTIANIRAHUL JAGTIANIAarti played a key role in theexpansion of Home Centre andcontinues to lead the Home Divisionand Oasis Malls Division of the Group.Nisha oversees strategic growth forLifestyle and leads Centrepoint’s visionfor ‘Stores of the Future’. She heads HR,Communications & CSR across the Group.Rahul was involved in the investmentarm of the business and now leads theGroup’s digital functions, includingWeb, IT, Analytics and Loyalty.Group Director, Landmark GroupGroup Director, Landmark GroupGroup Director, Landmark nityEthics andComplianceAnnexVINOD TALREJARAMANATHAN HARIHARANMANU JESWANIVinod built Babyshop into the leadingone-stop shop for children’s wear andproducts across the region and wasintegral in Centrepoint’s growth.Ramanathan shaped the Group’s ValueFashion Division and leads the Group’sexpansion in Southeast Asia, as well asheading strategy for the India business.Manu has built the Middle East’slargest footwear brand portfolio, whilespearheading Centrepoint and ourProperty Division.RAZA BEIGRAM CHARANKABIR LUMBARaza has built the Group’s fashionportfolio, driving the creative visionand growth for Splash & Iconic.Ram is a world-renowned businessadvisor, author and speaker working withtop companies and boards, and hasadvised the Group for the last 3 years.Kabir shaped Lifestyle Internationalinto one of the most respected retailbusinesses in India. He now leads Max inthe Middle East.Group Director, Landmark GroupCEO - Splash & IconicLANDMARK GROUP SUSTAINABILITY REPORT 2018-2019Group Director, Landmark GroupBoard Member, Landmark GroupGroup Director, Landmark GroupGroup Director, Landmark Group(102-5) (102-18) (102-19) (102-20) (102-22) (102-23) (102-24)6
OverviewOur Business Divisions and BrandsHow onmentOurCustomersOurCommunityLandmark Retail: Middle EastLandmark Retail: IndiaLandmark Retail provides a value-driven product range for the family, acrossfashion, beauty, home, electronics and kids through its brands: Centrepoint,Babyshop, Splash, SHOEMART, Lifestyle, Max, Shoexpress, Home Centre,Home Box, Emax, Styli and UAE’s first food discounter VIVA. In addition to ourin-house brands, the Group holds the franchise rights for some of the world’sleading fashion and footwear brands in the countries where we operate.Since launching in 1999, Landmark India has become one of the mostrespected retail organisations in the country, offering customers a vastrange of value fashion, homeware and food retail. Landmark India’s portfolioof brands include Lifestyle, India’s leading department store, Home Centre,fashion brands Splash, Easy Buy and Max, which houses a mix of homegrownand international brands, as well as Spar hypermarkets.LANDMARK GROUP SUSTAINABILITY REPORT 2018-2019Ethics andComplianceAnnex(102-2) (102-45)7
OverviewOur Business Divisions and BrandsHow onmentOurCustomersOurCommunityLandmark HospitalityOasis MallsLandmark Hospitality is the Group’s portfolio of leisure, food and hospitality,providing customers access to hotels, wellness centres, restaurants andentertainment for the whole family. Brands in the Middle East include:Landmark Leisure, Citymax Hotels, Fitness First and Foodmark, whichoperates the Group’s own and franchise food outlets. In India, the Group’sruns Fun City and holds the franchise rights for Krispy Kreme.Oasis Malls are shopper-friendly, neighborhood malls, popular for theconvenience it offers through their homegrown retail offering, well-plannedfood courts, cafés, ample parking and a host of other facilities. Havingsuccessfully launched nine malls in Bahrain, Saudi Arabia, Oman and UAE,Oasis Malls is expanding its footprint with six upcoming malls in the region.LANDMARK GROUP SUSTAINABILITY REPORT 2018-2019Ethics andComplianceAnnex(102-2) (102-45)8
OverviewKey HighlightsHow WeManageSustainabilityOUR CUSTOMERSOUR PEOPLEOVER 46 MILLION MEMBERS50,000 registered with our loyalty programmes,Shukran and Landmark ntnationalities6,600OUR COMMUNITYPartnership withEDUCATION FOREMPLOYMENTwith a spotlighton training andrecruiting youngSaudi womenBeat Diabetes has seenSaudi national staff,70% of whom are femalein the last 10 years8 BRANDS100,000 PARTICIPANTSGREAT PLACE TO WORKLandmark India’s communityprogrammes impact the lives of more thanOurCustomersOurCommunityEthics andComplianceAnnex1.4 MILLION PEOPLEOUR PARTNERSPRODUCT HEALTH & SAFETYtested by independent andglobally certified laboratoriesLANDMARK GROUP SUSTAINABILITY REPORT 2018-2019FIT FOR GROWTHsustainable sourcingOUR ENVIRONMENTENERGY SAVINGS OF 8-15%in next 5 years, equal to powering12,500 homes in a yearSOLARPOWER9
OverviewAwards and RecognitionHow WeManageSustainabilityBoth Landmark Group and our individual brands have received a number of awards and accolades over theyears. This financial year saw incredible recognition with over 50 awards received across the Group. Here aresome of the latest awards and recognition received.2019 Landmark Group ranked 20th in the ‘Top 25 BestMultinational Organizations’ in Great Place to Work:Asia’s Best Workplaces 2019 Landmark Group’s Happiness Movement won ‘BestInternal Communications Campaign’ at the MiddleEast PR Awards Landmark India won ‘Best HR Initiative’ at the Trust forRetailers & Retail Associates of India (TRRAIN) RetailAwards Landmark India was recognized as one of the 2019‘Best Companies to Work for’ by PeopleStrong andBusiness Today – India Splash came first in the ‘Sustainable Business Models’category at the Gulf Sustainability and CSR Awards Landmark Leisure won ‘Best Sport / Adventure-basedEntertainment’, ‘Best Employees’ Engagement Initiative’and ‘Best Customer Loyalty Programme’ at the MENALeisure and Attraction Council Awards Store Leadership Program won Silver for ‘Best Resultsof a Learning Program’ and Bronze for ‘Best Advancein Creating a Learning Strategy’ at the Brandon HallGroup HCM Excellence Awards Max in India won ‘Most Admired Fashion Retailer ofthe Year for Large Format National MBO Chain’ at theIMAGES Fashion Awards - India Home Centre was awarded ‘Home & Lifestyle Retailer ofthe Year’ at the Indian Retail & eRetail CongressLANDMARK GROUP SUSTAINABILITY REPORT 2018-2019OurPeople2018OurPartners Landmark Group received the ‘CSR Label’ by the DubaiChamber of Commerce and IndustryOurEnvironment Landmark Group won ‘Happiness and PositivityCompany of the Year’ at the Gulf Business Awards Our team in Bahrain was recognized by The Ministryof Labour and Social Development for their GraduateDevelopment Programme Landmark India’s Legal and Corporate Affairs teamwas recognized as ‘Retail Legal Team of the Year’ bythe Retailers Association of India Landmark India received the ‘Excellence in EmployeeEngagement and Experience’ award by Business World Fitness First won 4 awards at FIT Awards: ‘FranchisedFacility of the Year 2000 Members’, ‘Small Specialty/Boutique Studio of the Year’, ‘Rising Star of the Year’and ‘Instructor of the Year’. The brand was alsorecognized at the GCC Best Employer Brands’ Award Emax received ‘Best Customer Experience - ElectronicsCategory’ at the Customer Experience BenchmarkIndex Awards Lifestyle in India won ‘Most Admired Retailer of theYear: Department Store’ and ‘Most Admired Retailerof the Year: Innovative Retail Concept’ at the IMAGESNorth India Retail Awards Spar in India was awarded Silver for ‘Best Social CauseCase Study’ for its ‘Season of Joy’ campaign at theLighthouse Insights Digital Marketing AwardsIn 2019, we won thefirst-ever SportsImprint Award forour communityengagement effortswith Beat Diabetes,presented to us byHH Sheikh Hamdanbin Mohammed binRashid Al Maktoum,the Crown Prince ofDubai & Chairman ofthe Executive Council,UAEOurCustomersOurCommunityEthics andComplianceAnnex10
OverviewHow WeManageSustainabilityOurPeopleHow We ManageSustainabilityIn financial year 2018-19, we engaged in a groupwide effort with our stakeholders to identify keypriorities that are important to the organisation’ssustainability journey. This was a naturalevolution of the Landmark Happiness Movement,which looks to embed our values and create anenvironment of care and well-being, driven by thephilosophy of creating exceptional value for all.LANDMARK GROUP SUSTAINABILITY REPORT ommunityEthics andComplianceAnnex11
OverviewMateriality AssessmentHow WeManageSustainabilityWe integrated sustainability into ourbusiness by following the below steps:2. STAKEHOLDER ENGAGEMENTThe list of issues generated werethen prioritized as per theirrelevance to Landmark Group aswell as stakeholder expectations.This process included participationof both internal business functionsand external stakeholders workingwith our organisation, as well asother external experts.3. SELECTING PRIORITIES5 material issues (our priorities)were identified as part of oursustainability strategy andframework, following thoroughdiscussions with key representativesfrom our various business functionsand leadership team.4. SUSTAINABILITY ROADMAPKPIs and multiple projects weredeveloped in collaboration withinternal stakeholders, with cleartargets and deadlines, aimedat building collective ownershipof our sustainability roadmap.This roadmap is currently beingimplemented throughout theorganisation.LANDMARK GROUP SUSTAINABILITY REPORT 41614672131121Relevance to Stakeholders1. ALIGNMENT AND BENCHMARKINGWe identified a range of issuesaffecting Landmark Group byreferring to the UN SustainableDevelopment Goals (SDGs) andthe Global Reporting InitiativeStandards, as well as nationalagendas in our key markets,including Saudi Arabia Vision 2030,UAE Vision 2021 and India’s NITIAayog.MATERIALITY 4OurCommunity520%20%Relevance to Business100%The Materiality Matrix highlights the results of our stakeholder engagement, helpingus to identify the most relevant topics for both our internal and external stakeholders.Our PartnersOur CustomersOur People1.Human and labour rights14. Product quality, health and safety21. Diversity and inclusion2. Health, safety and wellbeing15. Sustainable products22. Fair wages and decent working3. Transparency and traceability16. Responsible marketingenvironment4. Responsible purchasing practices17. Integration of sales channels23. Health, safety and wellbeing18. Customer service and responsiveness24. Attracting and retaining talentOur Environment19. Digital innovation25. Human capital development5. Recycled/sustainably-sourced material26. Nationalization6. Chemical and waste managementOur Community7.Water20. Community developmentOther Identified Topics8. Animal welfare and biodiversity21. Diversity and inclusion27. Risk management9.Packaging28. Compliance, ethics and transparency10. Circularity29. Economic performance11. Renewable energy12. Energy efficiency13. Carbon footprintEthics andComplianceAnnexThe Materiality Matrix highlights the results of our stakeholder engagement, helping us to identify the most relevant topicsfor both our internal and external stakeholders.(102-21) (102-31) (102-47)12
OverviewOur Sustainability FrameworkHow onmentOurCustomersVISIONMISSIONCreating exceptional valuefor the lives we touch.To become a sustainableorganisation as One Landmark.OurCommunityEthics OMERSRespect theenvironmentCreate valueand trustthrough productsand servicesEnsure social,health and safetystandards in oursupply chainLANDMARK GROUP SUSTAINABILITY REPORT sNurture aculture whereLandmarkersfeel purpose13
How we impact the United Nations Sustainable Development GoalsThe United Nation’s Sustainable Development Goals (SDGs) and the 2030 Agenda for Sustainable Development call on governments, businesses and civil society to takeaction to address social and economic challenges. We highlight some of the ways we look to contribute to the SDGs.SDG AlignmentSDG #1:Zero PovertySDG #2:Zero Hunger In Ramadan 2019, we launched ourfirst cross-country communitycampaign through our loyaltyprogramme, Shukran. 1 millioncustomers participated, raising overAED 2 million for nine communityorganisations in eight countries. We donated over 400,000 in cashfor on-ground support to nonprofitorganisations, including GoonjFoundation, to help the relief andrehabilitation of 3,600 familiesLANDMARK GROUP SUSTAINABILITY REPORT 2018-2019How WeManageSustainabilityOurPeopleOurPartnersaffected by floods in Kerala in 2018. Afurther 400,000 worth of goods werechanneled to the flood-affected statethrough Emirates Red Crescent. Landmark India’s Eat Healthyprovided meals for 35,000 childrenin government schools acrossunderserved regions in India, inpartnership with nonprofit AkshayaPatra Foundation.SDG # 10:ReducedInequalities We partnered with Education forEmployment, a nonprofit that trainsand has connected 100,000 youth tothe world of work.OverviewSDG #3:Good Healthand Well-Being We launched Beat Diabetes in 200
Landmark Hospitality is the Group’s portfolio of leisure, food and hospitality, providing customers access to hotels, wellness centres, restaurants and entertainment for the whole family. Brands in the Middle East include: Landmark Leisure, Citymax Hotels, Fitness First and Foodmark, w
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2019 Sustainability Performance Report. We provide a suite of information about the Group’s Full Year 2019 performance. As well as our Sustainability Performance Report, further information can be found in our Annual Report, Full Year Financial Results, Annual Review and Sustainability Report, and Investor Discussion Pack. Financials
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