THE ROLE OF PARA PROFESSIONALS IN THE SOCIAL

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THE ROLE OF PARA PROFESSIONALS IN THE SOCIAL SERVICE WORKFORCEDirector, Global Social Service Workforce Alliance1

AGENDA1. Discussion about the social serviceworkforce2. Background of the Alliance and the InterestGroup on Para Professionals3. The Para Professional CompetencyFramework4. Task Sharing

PARTICIPANT INPUT Poll Question 1: Poll Question 2:Does your organization:a) Work with children inUS onlyb) Work with children inUS and othercountriesc) Work with children inother countries onlyDoes yourorganization currentlyutilize paraprofessionals to fulfillsocial service roles?a) Yesb) No

THE SOCIAL SERVICE WORKFORCEA variety of workers that contribute to the care,support, promotion of rights and empowerment ofvulnerable populations Professional /paraprofessional Formal / informal Paid / unpaid Governmental / nongovernmental Service / care providers Case managers Managers and supervisors Trainers and educators Allied workers

THE SOCIAL SERVICE WORKFORCE Social service workerscreate protectiveenvironments for healthydevelopment and well-beingby: tackling poverty reducing discrimination promoting social justice ensuring protectionfrom family separation,violence, abuse,exploitation and neglect providing neededservices to care for and support5

Cape Town Conference 2010HISTORY

THE GLOBAL SOCIAL SERVICEWORKFORCE ALLIANCEVisionThe Global Social Service Workforce Alliance works toward a world where a well-planned, welltrained and well-supported social service workforce effectively delivers promising practicesthat improve the lives of vulnerable populations.MissionTo promote the knowledge and evidence, resources and tools, and political will andaction needed to address key social service workforce challenges,especially within low to middle income countries.ApproachServe as aconvener for aninclusive,representativenetwork ofstakeholders tocreate a forum fordiscourse andcollective learningAdvanceknowledge byderiving, organizingand disseminatingcritical evidencebased research,resources, tools,models and bestpracticesAdvocate forworkforcesupportive policyreforms at theglobal and nationallevels

FRAMEWORK FOR STRENGTHENINGTHE SOCIAL SERVICE WORKFORCE Planning the Workforce Strategic planning based ondata Recruitment, hiring anddeployment plans Legislative frameworksPlanningtheWorkforce Developing the Workforce Education and trainingprograms Supporting the Workforce Supervision, incentives, therole of professionalassociations, eWorkforce

MEMBER ENGAGEMENT INSTRENGTHENING THE SOCIALSERVICE WORKFORCEConveneandConnect21 t anddissemination oftools, reports andcase studiesAdvocateAnnual State ofthe SSW Reportsand SSW WeekIntegration ofworkforcefocused panels inconferencesWebsite memberdirectory,discussion boards3 Interest Groupsand joint productdevelopmentE-updates, blogs,websiteknowledge hubAmbassadorProgram andAdvocacy ToolkitSocial MediaPresence

ALLIANCE INTEREST GROUPS Interest Group on Building the EvidenceBase for Social Service WorkforceStrengthening SSWS Indicators in partnership with MEASUREEvaluation Research Matrix Evidence Review Interest Group on Para Professionals in theSocial Service Workforce Guiding Principles for Para Professionals Competency Framework for Para Professionals10

PARA PROFESSIONALCOMPETENCY FRAMEWORKClick here to link to thedocument:Para Professionals in the SocialService Workforce: GuidingPrinciples, Functions andCompetencieswww.socialserviceworkforce.org

INTEREST GROUP ON PARAPROFESSIONALS 10/13 – First interest group meeting 10/14 – First draft of materials 3/15 – After many drafts and wide input, development of firstfull draft of principles and competency document 6/15 and 7/15 –Generic and CYCW competencies reviewedwith local para professionals and supervisors in Kenya andUganda 9/15 – Completion and circulation of 1st Edition of “ParaProfessionals in the Social Service Workforce: GuidingPrinciples, Functions and Competencies” Ongoing, to be completed by 12/16 – Two additional sets ofcompetencies specific to para professional social workersand community development workers and 2 nd Editiondocument

WHO ARE PARA PROFESSIONALSOCIAL SERVICE WORKERS? The term para professional refers to someone whois typically not university educated Paraprofessionals receive specialized coursesproviding foundational skills in basic socialservice delivery Paraprofessionals take on a myriad of titles androles within the larger social welfare system (Davis,2009, Bess, LopezMwansa, 2012)&Tomaszewski,2011,Mendenhall,2012; Paraprofessional workers can be paid or volunteerand can work within government structures, aswell as in civil society organizations (Mendenhall,2012)

INTEREST GROUP ON PARAPROFESSIONALSProfessionals in the Social Service Workforce: GuidingPrinciples, Functions and Competencies A set of guiding principles for working with paraprofessionals that form a base from which to developprograms and activities related to how these workers can betrained, developed, deployed and supported. A competency framework for para professionals thatoutlines the functions and competencies of paraprofessionals and can be used to provide programguidance, accountability and ultimately inform both trainingand supervision.

PARA PROFESSIONAL FUNCTIONS ANDCOMPETENCIES Generic/Core functions identified, each withcompetency areas for practice and training Function areas include : Communication Skills Work with children, youth and families Applies knowledge related to client needs Community Work Collaboration Skills Organization and Leadership Monitoring and Evaluation Activities Developing Self and Others15

WORKING TOGETHER WITH FAMILIESNACCW Isibindi Project,South Africa16

FUNCTION # 2: DIRECT WORK WITHCHILDREN, YOUTH AND FAMILIESPara ProfessionalFunctional AreasPara Professionals Practice CompetenciesPara Professional Training CompetenciesFacilitating psychosocialassessment of needs andstrengths of clients andfamilies, including health,social protection and basicsocial service concerns Demonstrates use of assessment indicatorsand range of potential supportive actions Demonstrates ability to use assessment toolsto gather relevant information to plan servicesfor client and familyFollows an approved assessment protocol toidentify household or individual assets andstrengths, as well as gaps or needs Identifies concerns (needs) and strengths ofclient and family members Assists clients to prioritize needs and identify potential support sources, both formal andinformal Makes use of basic questionnaires,recording forms, and observation tools Educates and empowers households todemand for servicesDemonstrates ability to follow instructions forthe approved assessment and care-planningprotocol without making unsubstantiatedpromises, but with honesty, dignity and respectfor all parties concerned Able to provide information obtained in atimely manner for data-entry and approval ofthe assessment and recommended actions Knows what to record, when and how

FAMILY CASE CONFERENCENACCW Isibindi Project,South Africa

TASK SHARINGSocial workers are trained to: Provide advanced professionalpractice to individuals, familiesand communities Make decisions about serviceplans Manage complex problems,advanced counseling They may supervise othersincluding para social workers(Training typically is at BSW orMSW level (or diploma), often tomeet the national requirements forprofessional practice)Para social service workersare trained to: Provide support to people andfamilies Work with children and familiesin goal setting and decisionmaking Provide case management, linkto other resources Make referrals as needed Work under supervision ofsocial workers(Training is typically short-term,can include recognized, certifiedcourses)

BECOME A MEMBER Who can join?A broad range of individuals from NGOs, government, UNagencies, donors, academic institutions, professionalassociations and others who support the work ofstrengthening the social service workforce have joined theAlliance network. Why should you join?Membership in the Alliance brings opportunities for activeengagement in a new movement to strengthen the socialservice workforce. Join with others to advance knowledge,network, and connect and advocate. How can you join?Simply fill out a registration socialserviceworkforce.org

Q&AREFERENCESB E S S , A M Y, L . L Ó P E Z , A N D E . T O M A S Z E W S K I . 2 0 11 . I N V E S T I N G I NT H O S E W H O C A R E F O R C H I L D R E N : S O C I A L W E L FA R E W O R K F O R C ES T R E N G T H E N I N G C O N F E R E N C E R E P O RT. ( C O N F E R E N C E R E P O RT ) .W A S H I N G T O N , D C , U S A G E N C Y F O R I N T E R N AT I O N A LD E V E L O P M E N T.D AV I S , R E B E C C A . 2 0 0 9 . H U M A N C A PA C I T Y W I T H I N C H I L D W E L FA R ESYSTEMS: THE SOCIAL W ORK W ORKFORCE IN AFRICA.W A S H I N G T O N , D C , U S A G E N C Y F O R I N T E R N AT I O N A LD E V E L O P M E N T.M E N D E N H A L L , M A U RY. 2 0 1 2 . S T R E N G T H E N I N G T H E S O C I A LS E RV I C E W O R K F O R C E : I N V E S T I N G I N T H O S E W H O C A R E F O RC H I L D R E N . P R E S E N TAT I O N G I V E N AT T H E C O N F E R E N C E O N C H I L DPROTECTION SYSTEMS STRENGTHENING, DAKAR, SENEGAL.M W A N S A , L E N G W E K AT E M B U L A . 2 0 1 2 . S O C I A L W O R K I N A F R I C A . I NH A N D B O O K O N I N T E R N AT I O N A L S O C I A L W O R K : H U M A N R I G H T S ,D E V E L O P M E N T, A N D T H E G L O B A L P R O F E S S I O N , E D S . LY N N E H E A LYA N D R O S E M A RY L I N K . 3 6 5 - 3 7 1 . N E W Y O R K , N Y: O X F O R DUNIVERSITY PRESS.21

Thankyou22

FOR MORE INFORMATION, PLEASEVISITWWW.SOCIALSERVICEWORKFORCE.ORG

including para social workers (Training typically is at BSW or MSW level (or diploma), often to meet the national requirements for professional practice) Para social service workers are trained to: Provide support to people and families Work with children and families in goal s

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