Community Living Handbook: 2020-2021 Edition

apartments are not required to be on a campusmeal plan. Closest recreational and fitness facilitiesare in the Ritchie Coliseum and Reckord Armory.Leonardtown includes: Multi-purpose room, study lounge, laundryfacilities; Basketball courts, outdoor seating, and picnic areaslocated within the community; Ample parking for residents; and, Carpeted, furnished and airconditioned apartments.South Hill CommunityThe South Hill Community provides a varietyof housing options for approximately 1,500students in 14 residence halls. The South HillCommunity residence halls offer a range of housingoptions for students including apartments, suites,and traditional style housing.Residents in kitchen-equipped apartments are notrequired to be on a campus meal plan. Closestrecreational and fitness facilities are in the RitchieColiseum and Reckord Armory.South Hill Community includes: A service desk in Annapolis Hall; Multi-purpose room in Annapolis Hall; The Washington Quad, a park area for use by SouthHill residents which includes a volleyball court,barbecue grills, covered pergolas with seating, andlarge lawn areas; South Hill resident laundry facilities and mailboxesin Harford Hall; Carpeted, furnished and air-conditioned suitesand apartments; Traditional-style, all-female housing with limitedvisitation policy (self-governed) for male guests inCecil Hall; and, The Commons Shop convenience store adjacentto the community in the South Campus DiningHall building.4South CampusCommons CommunitySouth Campus Commons is a community of sevenapartment buildings with rooms for 2,195 students.South Campus Commons is a privately owned andoperated apartment facility built on University ofMaryland property. The Department of ResidentLife provides the residence life program at SouthCampus Commons. Students who lease at SouthCampus Commons must be pre-approved byResident Life. Residents must adhere to the rulesand regulations set forth in the Rights and Responsibilities section of Community Living, theUniversity Code of Student Conduct, as well as theSouth Campus Commons Lease and Rules andRegulations documents.South Campus Commons includes: Predominantly two and four bedroomapartments, all single bedrooms, fully furnished,and air-conditioned with a washer and dryer ineach unit; 24-hour service desks in buildings #1, #3, and #6; RAs and Resident Directors on site and Resident LifeCommunity Office in Building #1; South Campus Commons Management and Leasingoffices in Building #1; Building #2 is home to the Hinman CEOsLiving-Learning program; Open year-round with residents signing an11.25-month lease (late-August through July); Seminar rooms in buildings #1, #2, #5, and #7; Study lounges located throughout the buildings;and, Commons Shop convenience store located in theSouth Campus Dining Hall.2020-2021 Community Living Handbook Department of Resident Life

YOUR HALLREPAIRSThe Department of Residential Facilities24-hour Service Center (4-WORK) receives allrequests from students and staff for repairs inuniversity-owned housing.To request a repair or report a facilities issue: Call the service center at 301-314-WORK (9675). Give your name, campus address, telephonenumber, and a description of the problem. Write down the service request number so youmay check on the progress of the repair.South Campus Commons residents should requestrepairs by using the online resident portal or bycalling the appropriate South Campus CommonsService Desk: 301-226-0001 (Commons 1 &2),301-226-0003 (Commons 3&4), 301-226-0006(Commons 5,6,&7).STAFF IN RESIDENCEHALLSResident Assistants (RAs) are: Undergraduate student staff members who live inthe residence halls with students First point of contact for student concerns Trained in referrals to University resources, leadingevents and activities for/by unit residents,mediating conflicts, confronting problems, andaddressing potential violations of University policyResident Directors (RDs) are: Full-time professional staff who live on campus Supervisors of RAs Responsible for approximately 500 studentsCommunity Directors (CDs) are: Full-time professional staff Supervise RDs Have two or more years full-time residence hallmanagement experience5Community Assistants (CAs) are: Undergraduate students who staff the servicedesk(s) in your community Trained in providing information, managing keys,mail and packages, and activating duty systemin emergenciesCustomer Service Supervisors(CSSs) are: Undergraduate students who manage day-to-dayoperations at the service desks Supervisors of CAsAdministrative Operations Staff: Oversee day-to-day operations at the service desks Supervise CAs and CSSsSatisfaction with Your RAYour Resident Assistant serves in several importantroles, which are meant to assist you in youreducational and social pursuits; these are:Emergency ResponseRAs are trained in emergency procedures forsituations involving serious physical illness andinjury, psychological crisis, and threats to physicalsafety such as fires, major power failures anddangerous weather.Peer Advising and Counseling:RAs assist students with questions, personal andacademic problems, and can provide referrals toresources on campus for more in-depth assistance.Behavior Management:RAs ensure that students receive theResidence Hall Rules, and they assist students indeciding upon mutual expectations by creatingCommunity Living Agreements. RAs also confrontstudents when alleged violations of rules occur andassist fellow students in learning how to confrontand enforce expectations with peers.2020-2021 Community Living Handbook Department of Resident Life

RA Role:RAs work with students on some basicadministrative tasks that concern assignmentsCommunity Living Agreements facilities.RAs work with students, faculty members, andothers to plan social, recreational, and educationalactivities for unit residents.These are the most important roles in which RAsserve on your behalf. You will have an opportunityto evaluate your RA’s performance through the useof an online evaluation during the year.In the course of their work, RAs, like all students,are expected to conform to the policies describedin this handbook. Should you ever have questionsabout your RA’s performance or his/her behaviortoward you, or if you feel that your RA’s actionshave been unfair or inappropriate, several optionsare always available to you for consideration andresolution of your concerns:1. Contact the Resident Director (RD) for yourhall or the Community Director (CD) for yourCommunity. Both of these staff members canbe reached at your Community Office (phonenumbers are listed in the last few pages of thishandbook).2. Contact the Assistant Director of Resident Life foryour side of campus. The North Campus AssistantDirector’s Office is in Oakland Hall and can bereached at 301-226-4830. The South CampusAssistant Director’s Office is in Garrett Hall andcan be reached at 301-314-7484.3. Contact the Associate Director of Resident Lifefor Student and Staff Development, whose officeis located in room 2101 Annapolis Hall and can bereached at 301-314-7608.Mail and Package DeliveryIn order to receive letters, magazines, etc., mailshould be addressed in the following manner andmust include a return address:Your Full Name (no nicknames or parent names)University of MarylandName of Your Residence Hall & Room NumberStreet AddressCollege Park, Maryland 207426At the start of each semester, because of limitedstorage space, no mail or packages should arrive foryou until after you have checked in to your room.Your mail is delivered Monday through Saturday,and outgoing mail is picked up once daily Mondaythrough Friday, except on national and Universityholidays and during University recesses. U.S. PostalService mail and intra-campus mail is delivered fromthe Campus Mail Facility and placed in a lockedmailbox you share with your roommate(s). Thiswork is performed by either Campus Mail Servicesor Resident Life employees.Packages and other mail that does not fit in yourmailbox is logged by your service desk staff andheld for your pickup. You will be notified fromthe Community Service Desk by email each timea package is being held for you; please claimpackages on the same day you are notified. Youmust show your student photo ID to claim packagesat your service desk. After 10 days, packages thathave not been claimed at your service desk will bereturned to sender.Mail and packages shipped by U.S. Express Mail,Federal Express (FedEx), United Parcel Service (UPS),and other delivery services are delivered to yourattention at your service desk, and are not handledby Campus Mail Services. All such shipments aremade at your own risk, and all postage and shippingcharges for such shipments by private carriers mustbe pre-paid. You will be notified from the servicedesk via email that a shipment for you has arrived.After 10 days, packages that have not been claimedat your service desk will be returned to sender.Certified mail, insured mail, and postage-dueletters are not deliverable to your residence halladdress. You will be mailed a notice by CampusMail Services that such items are being held foryou at their facility, at their facility, which is locatedin 0702 Severn Building at 5245 Greenbelt Roadin College Park. Hours for pick-up are weekdays8:00 a.m.-4:30 p.m. and Saturday, 8:00 a.m.-12:00p.m. (noon). Registered mail and COD (collect ondelivery) mail are held by the North College ParkPost Office, along U.S. Route One/Baltimore Avenuenear the Beltway. You will be mailed a pick-up2020-2021 Community Living Handbook Department of Resident Life

notice by this office upon their receipt of mailfor you.The University and Department of Resident Lifecannot and do not accept responsibility forthe damage, theft, or loss of personal property,including mail or shipments sent to you. Universityand Resident Life employees are not liable forproperty damage, missing mail, reported theft ofmail, or other loss of personal property. Tamperingwith or theft of U.S. mail is a federal offense,punishable by up to five years in prison and/or a fineof up to 250,000.You can help protect yourselffrom loss by: Never having cash sent to you Asking family, friends, and others to send items ofvalue (e.g., checks, tickets) via certified mail Checking your University email and yourmailbox daily Taking only your mail from your mailbox; let yourroommates get their own mail Always ke

operated apartment facility built on University of Maryland property. The Department of Resident Life provides the residence life program at South Campus Commons. Students who lease at South Campus Commons must be pre-approved by Resident Life. Residents must adhere to the rules and regulations set forth in the Rights and Re-