Walker Air Transport Operations Manual

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Walker Air TransportOperations Manual

Operations ManualLetter from the Founder & CEOPage 3IntroductionPurposeScopeMission and ValuesPage 5General PoliciesAge RequirementArt AssetsAircraft LiveriesCode of ConductPiracyPrivacy PolicyPage 6Administration PoliciesRequirementsTransfer of HoursRehireHub Assignments90-Day RetirementTerminationPage 8OperationsPilot RanksPilot Flight Requirements Pilot StatusFlight ClassificationsFlight LogsDeparture and Arrival TimesDiversions, Emergencies and SIM CrashesPausing Your SIMTime CompressionAircraft SubstitutionsVirtual MoneyVATSIM, PilotEdge and IVAOPage 9Version History 2020 Walker Air Transport All rights reserved.Page 14Page 2 of 14

Operations ManualLetter from the Founder & CEOHello, Pilots.I want to take a moment to thank all of you for joining Walker Air Transport and embarking on thisjourney. My life in flight simulation started around 1998 when Flight Simulator 98 hit the market,followed by the addition of home-quality (they were OK) flight yokes/throttles, etc. to my setup. Shortlyafter that, VATSIM was founded and it completely changed the experience. As I grew up, moved around,joined the Army and went to college, I slowly left behind the simulation world and took on otherhobbies, though I never gave up my passion and love for flying. I left the U.S. Army in 2006 after servingmultiple tours in Iraq, went to college and started my professional career in IT.In 2012, I began working on my private Pilot license at Genesis Flight Academy in Georgetown, Texas. Itwas an incredibly amazing experience and confirmed simulator practice does truly help you learn. I builtup about 20 hours of flight time before I was asked to relocate to Pennsylvania for work. It was a difficultdecision to make, but I ended my training and moved to start a new chapter in my life. This experiencefurthered my career, introduced me to my wife and brought me to Florida. My wife and I live at thebeach with our 2 dogs (and a cat). As life settled down, though, I began getting back into flight simulatorsand building my home setup. I looked into local flight schools and took a few flights to see if I still had itin me, which I did. I have a 5-year plan that involves finishing my private license and starting on the otherlicenses required. My goal is to continue in IT and do this – teaching and discovery flights – on the side. Itwill be a slow roll, but in the end, I want it to be my retirement plan – my escape from corporateAmerica. I’d be content just flying puddle jumpers to the Keys or Bahamas from here (and I’m in theperfect place here in Florida for it.).So, how did Walker Air Transport come to be?Walker is my last name, and let’s be honest – I love my career and what I do. However, if I could’ve doneit differently, I would likely have started my own private airline (even if it was only a couple of C172s).And that’s why I created Walker Air Transport. I began by creating liveries for my company. They werewell-received on social media, frequently prompting questions about how they could be acquired. Thatgot me thinking about how I could build a community with purpose. I didn’t want to just upload myliveries to a site and let folks download them – I wanted to bring people into a community and give thema platform to fly together as Walker Air Transport.In 2019, I decided to build a virtual airline named Walker Air Transport and accepted it would be achallenge – a challenge because very few virtual airlines not based on a real-world counterpart succeed.However, I wasn’t letting that stop me! I began coding the platform and adding on to what was required;scheduled system, cargo system and charter system. A dedicated group of founders helped me guide theplatform in the direction that would enable every Pilot to enjoy it. Features were implemented takingthe difficult business of running a virtual airline and automating them. Walker Air Transport was createdwith the Pilot in mind. At the end of the day, by offering great features and functional flexibility, you cantruly enjoy it and have fun! 2020 Walker Air Transport All rights reserved.Page 3 of 14

Operations ManualAs you read this Operations Manual, I’d like you to reflect on our mission and values and think about theimpact you make. If you ever have a question or a need, my door is always open.Thank you and happy flying!Storm WalkerFounder & CEO 2020 Walker Air Transport All rights reserved.Page 4 of 14

Operations ManualINTRODUCTIONPurposeThe Operations Manual provides guidance for all Pilots and staff of Walker Air Transport. It details howthe virtual airline operates in all respects, with the exception of specific company flight manuals, whichare published independently and may contain more restrictive operations.ScopeThe Operations Manual is approved by the Founder and Chief Executive Officer (CEO). All Pilots and staffare required to carry out operations in accordance with the regulations set forth. All those who registerand join the virtual airline accept the regulations in this Operations Manual and agree to abide by them.If a Pilot or staff member fails to comply with the regulations set forth herein, they may be dismissedfrom the company.If a Pilot does not agree with any item within this Operations Manual, they may contact theadministration staff at help@walkerair.us.Mission and ValuesWalker Air Transport’s mission is to create a community fostering family and providing a realistic virtualairline experience in a responsible and respectful manner. We promote flight simulation and virtualairline communities in order to bring awareness and share support for all. In doing so, we have highstandards and require our Pilots to meet the tenants of our Code of Conduct.Our Values:Service to AllReverenceIntegrityDedicationBring people together.Respect and havecompassion for thedignity and diversityof life.Inspire trust throughpersonal leadership.Affirm the values ofour organization andthe joy of our passion. 2020 Walker Air Transport All rights reserved.Page 5 of 14

Operations ManualGENERAL POLICIESAge RequirementTo join Walker Air Transport, Pilots must be at least 14-years of age. Those aged 14-18 will also requirepermission from a parent or legal guardian. By applying to join the company, the applicant affirms thispermission has been granted.Art AssetsThe Walker Air Transport logo and avatar are copyrighted by Walker Technologies. They are not to bemodified in any way. Their use by company Pilots is governed by the following rules. Pilots are free to use the logo and avatar for their personal use as long as they are; An active Pilot of Walker Air Transport; and/or, Using it to advertise and/or promote Walker Air Transport in a manner consistent with thecompany’s Mission and Values and Code of Conduct. Pilots are not allowed to use the logo and/or avatar for the following without first seeking formalapproval from the Business Office staff: Aircraft Liveries; Plugin Assets (GSX, Ground Handling, etc.); and/or, Scenery Artwork.NOTE: Because specific standards and requirements exist for the use and appearance of the logo andavatar, you’ll need to submit a portfolio of your work for review. Contact help@walkerair.us forassistance. If a Pilot is removed from Walker Air Transport, either by dismissal or their request, all assetsincorporating the Walker Air Transport logo and/or avatar are to be removed from the Pilot’scomputer system.Aircraft developers maintain the copyright(s) of the base textures upon which the Walker Air Transportlogo and avatar are placed.Aircraft LiveriesA custom, Walker Air livery has been painstakingly created for each aircraft in the company’s Cargo,Charter and Scheduled Fleets – though in some instances, there are multiple liveries from which tochoose. A significant amount of time and effort was expended to design them in a way to establish andenhance our company’s brand our unique identity in the sim community. For that reason, whenever aPilot flies using our proprietary, smartCARS-based PIREP system, they’re expected to do so in thecompany’s livery.Code of ConductBeing a Walker Air Transport Pilot is more than just flying and logging hours – it’s (1), how you connectwith your fellow Company Pilots, (2), the image you portray about us when flying in Air Traffic ControlSimulation Networks (PilotEdge, VATSIM or IVAO), and (3), how you interact with others in the flight 2020 Walker Air Transport All rights reserved.Page 6 of 14

Operations Manualsimulation community at large. We have immense pride in our organization and its reputation and doour best to ensure we’re known to be a professional and respectable virtual airline. We also strive to bewelcoming and supportive of people of all backgrounds. As such, it’s our belief everyone deserves to betreated with respect and civility, whether you agree with them or not. From time to time, however, weunderstand there will be differences in opinion. While we readily acknowledge these differences andpromote active debate and/or discussion around them, we consider the following behaviors when doingso to be unacceptable: Using offensive language to another Company Pilot or anyone else in the community;Engaging in public or private harassment, general annoyance, insults or defamatory/threateningactions or language;Engaging in disruptive or situationally-inappropriate behavior;Using profanity, vulgarity or derogatory comments towards anyone while in the Company Discord,Air Traffic Control Simulation Network and/or social media;NOTE: Online forums and networks are not locations for inappropriate behavior, including arguingwith others. Such posts will not be tolerated and are subject to disciplinary action (see below).Trolling Company Pilots or others in the community;Sharing the private information of other Company Pilots with others without their express consent;Advertising another virtual airline (unless formally authorized in writing by the Executive Team);Referencing, providing or linking to sites or locations holding/hosting illegal software;Uploading or distributing malicious material that may harm another Pilot’s computer/device.Posting pornographic links or material;Discussing religion or politics in a community forum;Failing to maintain professionalism and treating others with courtesy, civility and respect;Failing to exercise good manners and judgment when using online Air Traffic Control SimulationNetworks under the Walker Air Transport name/call sign; and,Failing to use the Company livery – on all aircraft and at all times – while using Walker Air Transport’ssmartCARS system.In order to ensure these standards are maintained, Walker Air Transport’s Business Office has createdand implemented this Code of Conduct – and each item it contains is taken very seriously. Should a Pilotbe found to have violated any tenant of this Code, they may, depending on the severity of theviolation(s), be subject to the Disciplinary Action steps noted below, up to and including being relievedof their duty – immediately and indefinitely.Violation StageFirstSecondThirdAction StepsWritten Warning with Corrective Action(s) required to alleviate the offendingbehavior(s).Written Reprimand; a reduction in the accumulated earnings a Pilot has received inthe most recent twenty-five (25) flights PIREPS; a reduction in the total points aPilot has accumulated in the most recent twenty-five flights PIREPS.Written Notice of Termination from Walker Air Transport; a permanent ban fromthe Company Discord.The decision of the Business Office is final. No appeals are permitted. 2020 Walker Air Transport All rights reserved.Page 7 of 14

Operations ManualAnd a final point Always be respectful towards your fellow Pilots and staff. Remember – in order toreceive the respect of others, you must show respect to them.If, for any reason, you can’t accept the tenants of this Code of Conduct, contact help@walkerair.us.PiracyWalker Air Transport does not condone nor allow the use of pirated software. If you’re known to beusing pirated software or discussing its use in our Discord or Social Media, you’ll be terminated from thevirtual airline.Privacy PolicyWalker Air Transport’s Privacy Policy can be found in CrewOps.NOTE: This link will only work for Walker Air Transport staff and crew. 2020 Walker Air Transport All rights reserved.Page 8 of 14

Operations ManualADMINISTRATION POLICIESRequirements1.2.3.4.You must meet the minimum age requirement;You must own a licensed copy of X-Plane, Microsoft Flight Simulator X / 2020 or Prepar3D;You must have an active email account you can access on a regular basis;You agree to be bound by the regulations in this manual and policies that may be distributedseparately; and,5. You must complete at least one (1) flight per calendar month.Transfer of HoursWalker Air Transport doesn’t set restrictions on aircraft types by Pilot rank; therefore, we do not transferhours from another Virtual Airline or VATSIM.All Pilots begin their careers with Walker Air Transport at 0 hours of flight time.RehireDue to legal requirements, Walker Air Transport doesn’t remove Pilot records. If you were retired for failing to complete one (1) flight per month – or by personal request – youmay be rehired. Your statistics will be restored to the values they were at the time you were retired.If you were dismissed from the airline by administrative action, you are not eligible for rehire underany conditions or circumstances.Hub AssignmentsYou selected your Hub assignment when you applied. If you wish to transfer, send a change request tohelp@walkerair.us or post your request to the #support channel in Discord.90-Day RetirementA Pilot will be retired if they do not complete at least one (1) flight every 90 days.NOTE: See the Pilot Flight Requirements Pilot Status section for more details.TerminationPilots can be terminated for failing to adhere to: Walker Air Transport’s Code of Conduct; Regulations in the Operations Manual; or, Policies distributed separately.If you think you were unjustly terminated, contact help@walkerair.us. 2020 Walker Air Transport All rights reserved.Page 9 of 14

Operations ManualOPERATIONSPilot RanksWalker Air Transport uses a combination of required hours and points to determine and award rank. Youcan read more about our point system in CrewOps.NOTE: This link will only work for Walker Air Transport staff and crew.In summary:MinimumHoursPointsPay Rate(Hourly)Flight Student00 15.00First Officer25250 35.00Senior First Officer75750 45.00Captain1501,500 65.00Flight Captain3003,000 85.00Senior Flight Captain5005,000 105.00Instructor1,00010,000 115.00Chief Pilot5,00050,000 125.00Rank TitlePilot Flight Requirements Pilot StatusEvery Walker Air Transport Pilot maintains a status based on the frequency of their flight activity.StatusDescriptionActive At least one (1) completed flight/PIREP in the past thirty (30) daysOn Leave No completed flight/PIREP in the past thirty (30)Retired No completed flight/PIREP in the past ninety (90) daysNOTE 1: A PIREP is, quite simply, a Pilot Report. It contains digital data about the flight you flew andcompleted. After processing that data in our automated, proprietary system, it’s immediately filed, atwhich time it’s also added to your Pilot Logbook and is available for review.NOTE 2: A New Hire/Flight Student must complete their first flight within fourteen (14) days afterreceiving their Acceptance Email. 2020 Walker Air Transport All rights reserved.Page 10 of 14

Operations ManualFlight ClassificationA completed flight is classified as being Accepted, Rejected or Emergency.Note 1:Note 2:A flight is classified as being Completed when it was, (1), flown from a departure airport toan arrival airport, and (2), documented by smartCARS.The Company’s Landing Rate Standard is -600 fpm to 200 fpm.AcceptedThe Company’s Landing RateStandard was achieved. AllPoints, Flight Hours and Pay areawarded. The PIREP is posted tothe Pilot’s Logbook as beingCompleted Accepted.RejectedThe Company’s Landing RateStandard was not achieved. NoPoints, Flight Hours or Pay areawarded. The PIREP is posted tothe Pilot’s Logbook as beingCompleted Rejected.EmergencyNo Points or Flight Hours areawarded. Pay is awarded. ThePIREP is posted to the Pilot’sLogbook as being Completed Emergency.Flight LogsYou will only receive credit for a completed flight by using our smartCARS system.NOTE: This link will only work for Walker Air Transport staff and crew.Departure and Arrival TimesScheduled flight times shown in CrewOps are displayed in UTC. This is simulator time, not real-worldtime. While not mandated, Pilots are encouraged to fly those scheduled times within the simulator. Insummary – if a flight departs at 1600 UTC, you do not have to fly it at the real-world time of 1600 UTC.Diversions, Emergencies and SIM CrashesDiversions and EmergenciesIf you experience an in-flight emergency, treat it as a real life experience.If You Divert To:Another AirfieldHere’s What Happens If You:Stop smartCARSDo Not Stop smartCARSYour flight will be classified asEmergency.Starting point for the next flight: Cargo and Scheduled flights: Thedeparture airport. Charter flights: Pilot discretion.Settle what needs to be done, restartthe SIM and continue to your plannedarrival airport. smartCARS will reacquireyour simulator and continue pushingdata to our system. Based upon yourlanding rate, the flight will be classifiedas either Accepted or Rejected.Starting point for the next flight: Cargo and Scheduled flights: Thearrival airport. Charter flights: Pilot discretion. 2020 Walker Air Transport All rights reserved.Page 11 of 14

Operations ManualIf You Divert To:Your DepartureAirportHere’s What Happens:If You Stop smartCARSIf You Do Not Stop smartCARSYour flight will be classified asEmergency.Starting point for the next flight: Cargo and Scheduled flights: Thedeparture airport. Charter flights: Pilot discretion.Settle what needs to be done, restartthe SIM and continue to your plannedarrival airport. smartCARS will reacquireyour simulator and continue pushingdata to our system. Based upon yourlanding rate, the flight will be classifiedas either Accepted or Rejected.Starting point for the next flight: Cargo and Scheduled flights: Thearrival airport. Charter flights: Pilot discretion.Once you arrive at your final destination and land, take a moment to review the smartCARS log to ensureits entries look normal. If the entries look normal, submit the PIREP, and, as noted above, if your landing has not exceededthe Company’s Landing Rate Standard, it’ll be automatically approved. If the entries don’t look normal (i.e. entries appear to be out of sequence or in error), click Cancel.Afterwards, if you review the PIREP and flight tracker map, you’ll see where you landed at the interimairport and subsequently continued to your final destination.If you experience difficulties with this process – or smartCARS – contact help@walkerair.us.SIM CrashesIf Flight Operations determines entries in a Flight Log file are improperly sequenced as a result of a SIMcrash, the PIREP will be removed from the Pilot’s Logbook.Pausing Your SimYou may pause your SIM at any time during a flight without penalty.Time CompressionTime compression during a flight is permitted as often as desired; however, a 15% penalty will beassessed against the total number of points earned for that flight.EXAMPLE: 53 points earned – 8 point penalty (.15 53) 45 points awarded.An Important Note About Microsoft Flight Simulator 2020:You cannot use Active Pause while flying with our smartCARS. You must use the Pause On and Pause Offfunction – and that requires you to set a keybind for them. If you require any assistance doing so, postyour request in the #support channel on Discord. 2020 Walker Air Transport All rights reserved.Page 12 of 14

Operations ManualAircraft Subst

Walker Air Transport’s mission is to create a community fostering family and providing a realistic virtual airline experience in a responsible and respectful manner. We promote flight simulation and virtual airline communities in order to bring awareness and share support for all. In doing so, we have high

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