Virtual Assistant Associate - Auburn University

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UNIVERS ITY OUTRl:.ACHO FFICE OF P ROFESSI ONAL ANDCONT I NUING EDUCATI ONOffice of Professional & Continuing Education107 Samford Hall Auburn, AL 36849http://www.auburn.edu/mycaaContact: Shavon Williams 334-844-3108; szw0063@auburn.eduAuburn University is an equal opportunity educational institution/employer.Student Full Name:Start Date:End Date:Virtual Assistant Associate385 Hours/12 Months/Mentor Supported/Instructor-Led/Self-StudyCourse Code:Program Duration:Course Contact Hours:Student Tuition:AU-VAA12 Months385 3,950Our program includes both the training you need and the skills you will want in order to be prepared foryour new career. We have taken online career programs to a whole new level by bundling our CareerTraining with Personal Enrichment courses to ensure you have a diversified learning experience.Our mentor-supported career courses focus on the industry standards that prepare you for your chosencareer or certification. You will also get our smaller, four-week long, instructor-led personal enrichmentcourses to further your employment training.This Program Includes:Career Courses1. Administrative Assistant2. Microsoft Office (MOS) 2019Personal Enrichment Courses (4 Weeks Each/Instructor-Led):1. Start Your Own Business as a Virtual AssistantCareer CoursesAs an office professional, you only must do one thing: everything! And there never seems to be enoughtime to do it all, much less learn how. But if you really want to ramp up your job performance – and addvalue to your employer – you need to take this Program. Microsoft Office holds more than 90 percent of1

the market for Windows-based productivity suites. Our MS Office course makes this technology easy tounderstand, even for those who are new to computers.This program offers an almost endless supply of savvy advice, great tips, proven tools, and powerfulstrategies for dealing with both everyday job responsibilities and requirements. So whether you’rebrushing up your skills, keeping up with new developments in business, increasing your ownmarketability, or just starting a challenging and rewarding career, this comprehensive program is just theright thing to move your career forward!NOTE: This program does NOT include the MS Office programs themselves. Students will need to haveOffice already installed on their computers.After completing this program, you should be able to: Identify general office proceduresRecognize types of office equipment and computer programs used in businessRecall how to use all the features of Microsoft OfficeDefine the various business documents used dailyIdentify the basic requirements for bookkeeping and accounting in the officeRecall ways to create, edit, and print documents in WordRecognize how to create and manage worksheets in ExcelIdentify the steps to develop presentations in PowerPointList how to create and manage databases in AccessIdentify the steps to manage email and calendars in OutlookAdministrative AssistantAdministrative Assistant Module 1Typing Practice & Improvement Pre-Test Your Typing AbilityFinger Positioning ExercisesTyping Practice GamesTyping Progress TrackingImprove Your Typing SkillsIncrease Your Typing SpeedAdministrative Assistant Module 2General Office Procedures The New Administrative AssistantThe Daily RoutineTelephone Usage & Etiquette TipsMail Services and ShippingTravel ArrangementsTransportation ReservationsDealing with MeetingsMeeting Agendas and MinutesTime ManagementCreating Action PlansKeeping Accurate RecordsFiling Systems and File CabinetsAdministrative Assistant Module 3Office Equipment and Computers Understanding Office Equipment2

Using Microsoft WindowsUsing Apple MacintoshNavigating with Mac OS XEmail Accounts & ProgramsOrganizing Your EmailUsing the InternetComputer NetworkingWeb ConferencingData SecurityTroubleshooting Computer ProblemsOffice ErgonomicsAdministrative Assistant Module 4Using Microsoft Office Common Microsoft Office 2010 FeaturesUsing Microsoft WordUsing Microsoft PowerPointUsing Microsoft ExcelUsing Microsoft PublisherUsing Microsoft One NoteUsing Microsoft OutlookUsing Microsoft Web ApplicationsAdministrative Assistant Module 5Business Documents Creating a Great Business LetterAppearance and ParagraphingInteroffice Memorandums and E-MailsReports and Report TemplatesPress ReleasesEditing and ProofreadingForms of AddressLegal Documents and TermsGrammaloguesNotary Public FormsAgreements and ContractsLegal and Real Estate TermsAdministrative Assistant Module 6Language Usage GrammarUsing Adjectives and AdverbsLanguage Usage and StyleSubject-Verb AgreementAvoiding RedundanciesPhrases and Words to OmitCommon English Usage ProblemsSpelling and Spell CheckAmerican English vs. British EnglishPunctuation: Using a Period or CommaWriting NumeralsRoman Numerals3

Administrative Assistant Module 7Financial Activities Bookkeeping and AccountingBusiness TaxesThe Company’s BankBusiness and Financial Information for Small BusinessesU.S. Weights and MeasuresInternational Weights and Measures (Metric)Business MathCareer AdvancementGrowing as the Company GrowsPresentation SkillsCommunication SkillsOffice Management and SupervisionMicrosoft Office (MOS) 2019Microsoft Office 2019 Module 1Common Office Tasks All About Office 365Office InterfaceSaving Your FilesManipulating the TextHandling Case or CapitalizationEntering Symbols and Foreign CharactersUndoing and Repeating CommandsCorrecting TyposAutoCorrect CommandMicrosoft Office 2019 Module 2Working With Word Part 1 Speed TechniquesCreating a New DocumentSelecting TextLaying Out Text and PagesNumberingHeaders and FootersHyphenating TextWord StylesConstructing the Perfect TableNeat Table TricksMicrosoft Office 2019 Module 3Working With Word Part 2 Spelling and Grammatical ErrorsFinding and Replacing TextDesktop Publishing with WordExperimenting with ThemesHighlighting Parts of a DocumentTrack ChangesReports and Scholarly PapersGenerating a Table of Contents4

Compiling a BibliographyMicrosoft Office 2019 Module 4Working With Excel New Excel WorkbookEntering Data in a WorkbookRefining Your WorksheetSelecting CellsDeleting, Copying and Moving DataFormulas and FunctionsLaying Out a WorksheetAnalyzing DataManaging Information ListsMicrosoft Office 2019 Module 5Working With PowerPoint Creating a New PresentationSelecting, Moving and Deleting SlidesThemes and Slide BackgroundsChoosing Slide SizeFooters and Headers on SlidesTransitions and AnimationsAdding AudioAdding NotesRehearsing and TimingMicrosoft Office 2019 Module 6Working With Outlook Outlook FoldersCategorizing ItemsSearching for Stray Folder ItemsContacts FolderHandling EmailCalendarScheduling Appointments and EventsManaging Time and ScheduleTasks, Reminders and NotesMicrosoft Office 2019 Module 7Working with Access Tables and QueriesFormsCreating a Database FileDesigning a DatabaseField PropertiesEntering DataSortingQueryingFiltering for Data5

Microsoft Office 2019 Module 8Working with Publisher Introducing Frames Creating a Publication Redesigning a Publication Formatting Text Text Wraps Placeholder Pictures Frames Decorating the Text Design CheckerMicrosoft Office 2019 Module 9Working with Charts and Graphs Creating a ChartSaving a Chart as a TemplateChart TricksSmartArt DiagramHandling Graphics and PhotosTouching Up a PictureDrawing and Manipulating Lines, Shapes and ObjectsWordArtMicrosoft Office 2019 Module 10One Step Beyond Customizing the RibbonCustomizing the Quick Access ToolbarWays of Distributing Your WorkWorking with PublisherPrinting a PublicationFiling Sharing and CollaboratingOneDriveSharing Files and Folders with OtherPersonal Enrichment CoursesStart Your Own Business as a Virtual AssistantWhat exactly does a virtual assistant do? You may ask, are the tasks the same as an executive oradministrative assistant? How do they get clients? Our Virtual Assistant course provides an overview ofhow to create a life you love and a work atmosphere you will thrive in. We explore techniques for findingyour business niche, pricing your services, negotiating with potential clients, and mastering consultations.We discuss ways to successfully market yourself and target your ideal clients, as well as how to networkand manage client relationships. Are you ready to get out of your comfort zone and create a business youlove? Our Virtual Assistant course provides these steps and more.After completing this course, you should be able to: Recognize the basics of becoming a virtual assistantRecall techniques for mastering your virtual assistant businessDescribe how to successfully network and manage relationshipsIdentify ways to market yourself and grow your virtual assistant business6

OutlineVirtual Assistant Module 1Virtual Assistant BasicsIn our first module, we discuss how to paint the picture of your ideal client and why this is a crucial stepfor creating a successful business. We also describe how to find your niche in this industry, decidingwhich virtual assistant services to offer, and how to monetize your services. How Do You See Yourself as a Virtual Assistant?Deal BreakersFinding Your NicheMonetizingVA Service OfferingsVirtual Assistant Module 2Mastering Your VA BusinessThis week we explore all of the aspects that will keep your business running. We discuss pricing andpackaging your services, collecting payments, tips for successfully negotiating, and setting up contracts.We also dive into the world of consulting. How to Price Your ServicesPackaging Your ServicesNegotiations and ContractsMastering the ConsultationGoal SettingVirtual Assistant Module 3Networking and Managing RelationshipsOnce your business is up and running, growth will start to happen. We examine proper techniques fornetworking, getting your business name out there, and ways to target your ideal client base. We alsodiscuss how to set boundaries, steps for time management, and how to manage your client relationshipsin order to keep customers happy and productive. Find a Networking PartnerNetworking OnlineTargeting Your Ideal ClientManaging YourselfManaging the ClientVirtual Assistant Module 4Growing Your BusinessGrowing your business takes a lot of work, but it’s worth it. In this final module, we discuss how to primeyour business for success. We explore referral and marketing techniques, as well as learning what yourclient’s needs are and how to meet them in order to keep your business strong and successful. Client Referrals and GiftingMarketingClient NeedsTechnologyReevaluating Success7

ALL Materials IncludedThis program does NOT include the MS Office programs themselves. Students will need to have Office2013 already installed on their computers.Certification(s):Upon successful completion of our Administrative Assistant course, students will be prepared to sit for theNCCB national certification exam to become a Certified Administrative Assistant (CAA).The Microsoft Office Specialist Program has multiple levels. To quality for Microsoft Office SpecialistAssociate, you must complete any 3: Excel Associate Word Associate Outlook Associate PowerPoint AssociateIn order to quality for Microsoft Office Specialist Expert, you must already be an Microsoft OfficeSpecialist Associate and complete any 2: Access ExpertWord ExpertExcel ExpertSystem Requirements:Internet Access Broadband or high-speed internet access is required. Broadband includes DSL, cable, andwireless connections.Dial-Up internet connections will result in a diminished online experience. Moodle pages may loadslowly and viewing large audio and video files may not be possible.Hardware Windows hardware configurations and processors are acceptableMac computers MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp isa free download from Apple's website)1 GB RAM minimum recommendedOperating Systemso Windows XP, Vista or 7 and Mac OS X 10 or higher with WindowsWeb Browserso Google Chrome is highly recommendedo Internet Explorer is not recommended as it may not display certain menus and linksCookies MUST be enabledPop-ups MUST be allowed (Pop-up Blocker disabled)Kindle Reader App is needed for many of our courses (No special equipment needed. This canbe downloaded onto your computer.)Adobe PDF ReaderMedia Plug-ins (These may be required depending on your course media.)Adobe Flash Player (Required for many of our career courses and ALL of our IT courses.)Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real PlayerPowerPoint Viewer (Use this if you don't have PowerPoint)**Outlines are subject to change, as courses and materials are updated.**8

Mastering the Consultation Goal Setting Virtual Assistant Module 3 Networking and Managing Relationships Once your business is up and running, growth will start to happen. We examine proper techniques for networking, getting you

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