Making A Difference - Southern Health And Social Care Trust

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Making a DifferenceSHSCT Volunteer Report2015/2016

Page 2MAKING A DIFFERENCEIntroduction - Meet the TeamCarolyn AgnewHead of User Involvement and Community DevelopmentVolunteer CoordinatorsKate Johnston, Gerardette McVeigh,Caroline Avery-CunninghamWelcome to the Southern Trust's Annual Volunteer Report for 2015//2016. This report provides anup-date on the progress made by the Trust against the action plan under the six key themes of thedraft HSC Regional Plan for Volunteering in Health and Social Care 2015-2018: Provide leadership to ensure recognition and value for volunteering in health and social careEnable volunteering in health and social care to develop to add value to but not replace the roleof paid staffImproving the experience of volunteers in health and social care by building best practiceBuild an evidence base to support volunteering in health and social careSupport staff to ensure volunteers are involved effectivelyEnhance service user experience of health and social careThe Regional Plan for Volunteering in Health and Social Care 2015-2018 is currently being finalisedand is expected to be launched later in 2016.Volunteering in the Southern Trust - Facts and FiguresDuring the past year, there were: 410 Volunteers across the Trust. 319 new volunteers registered, 248 new volunteers placed, with 71 pending placement start.FarewellIn February 2016 we saidfarewell to Caroline Avery-Cunningham who stooddown from her position as VolunteerCoordinator for the Newry and Mournearea. We wish Caroline all the best forthe future.Collectively volunteers in a variety of roles contributed an incredible 42640 hours. This equates to1137 working weeks which is a staggering 22 years worth of additional support to enhance thedelivery of Trust services during 2015/16 to improve the patient and client experience.In addition to the range of volunteer roles available across the Trust a further two new roles weredeveloped including: Volunteer Spiritual Support (Chaplaincy Service) Mentor (Autism Services)In March 2016 we welcomed Deirdre Magill who was appointed as the newVolunteer Coordinator for the Newry and Mourne locality. Deirdre will beworking 26 hours per week and will be available Tuesday to Thursday eachweek.

Page 3MAKING A DIFFERENCETheme 1: Provide Leadership to ensure recognition and valuefor volunteering in health and social careThe Southern Trust has prioritised volunteering within all aspects of its business agenda and hasestablished a range of effective supporting mechanisms that reflect this. In line with the HSC draftRegional Plan for Volunteering in Health and Social Care 2015 - 2018, the Trust: Provides regular recognition for volunteers both formally and informally Ensures that staff at all levels are aware of the role and value of volunteers Has employer–supported volunteer policy in place and encourages staff to volunteer, inparticular those leaving the workforce e.g. in retirement to consider volunteering as anoption to sustain wellbeing.Recognising and Valuing VolunteeringThe Southern Trust continues to recognise the contribution made by volunteers in a number ofways both formally and informally.Annual Volunteer Recognition event June 2015Volunteers’ Week is celebrated annually during the first week of June. The theme for this year was“Championing Volunteering” and placement organisations were encouraged to highlight stories ofindividuals who already volunteer and to identify volunteer champions who have made a hugedifference within their communities through their volunteeringeffort.Over 70 volunteers attended our Annual VolunteerRecognition event in the Civic Centre, Craigavon. Hosted bythe Trust Chair, Mrs Roberta Brownlee, speakers included akey worker, a volunteer and a beneficiary of the volunteerservice. The Trust Choir, consisting of staff volunteers andservice users, provided the entertainment for the evening.Volunteer RecognitionEvent‘Long Service’ pins were awarded to 33 volunteers to recognise 5to 20 years of Trust volunteering. As always, it was an opportunityto say a big thank you to all those who give up their valuable timeto help others.Long Service AwardsYouth volunteers (16-24yrs) received their MillenniumAward certificates. Sixteen volunteers were recognised fortheir 100 hour and 50 received their 50 hours certificates.Millennium Volunteers

Page 4MAKING A DIFFERENCEProvide Leadership to ensure recognition and value forvolunteering in health and social careChristmas Thank youEach year every volunteer registered with the Trust receives a Christmasmessage of thanks from the Trust Chair and Chief Executive. Volunteers tellus that they really appreciate this simple gesture and that it makes them feelvalued in their volunteer role.Staff Awareness of volunteeringPresentation to Trust BoardSuch is the commitment of the Southern Trust to volunteering, the Head of User Involvement andCommunity Development was invited to attend a Trust Board meeting on 26th November 2015 toprovide an overview of the Volunteer Service and its impact across the Trust. Two volunteersaccompanied the Head of Service and as part of the presentation outlined their role and providedfeedback on their experience in their volunteer placement. Hilary Jenkinson outlined her role as an Activity Support Volunteer in Appleby Social EducationCentre and spoke passionately about her experience and the benefits this brings to her andthe service users in this day centre for adults with a learning disability.“I really enjoy my role at Appleby in particular the interaction with service users and staff. Iwas delighted to have the opportunity to share my experiences with Trust Board membersand it’s good to know other people are interested in what we are doing”. Brian McConnell spoke movingly about his role as a Meal Time support volunteer in Ward 2South, Craigavon Area Hospital, how this was valued by the older people on the ward, the staffand the satisfaction of knowing that his one or two hours a week made such a difference.“I value the opportunity to be able to make a positive difference in people’s lives. It speaks tothe core of all of us as human beings. My volunteer role provides me with the privilege tocare for, comfort and console people when they are at their most vulnerable”.Volunteers are real ambassadors for the Southern Trust. They provide an added dimension to thequality of care and are regarded as an invaluable part of our Trust service. The contribution madeby volunteers would not be possible without the support of our staff who welcome volunteers intotheir wards, teams and departments on a daily basis and fulfil the role of key worker to ensure thatthe volunteer is supported in their role.Volunteer PolicyThe Trust’s Volunteer Policy and procedures promotes and provides guidance on the appropriateinvolvement of volunteers throughout the Trust to ensure that the interests of recipients, volunteers andstaff are adequately protected. In addition, the Trust’s Corporate Responsibility policy supports eachemployee to undertake voluntary activities for up to 1 day per annum.In addition to Trust staff involved in the Trust choir, there are also 14 retired staff who have returned tovolunteer in a range of placements across the Trust.

Page 5MAKING A DIFFERENCETheme 2: Enable volunteering to develop but not replace therole of paid staffIn line with the HSC draft Regional Plan for Volunteering in Health and Social Care 2015 – 2018, theTrust: Has an action plan to develop volunteering which is reviewed on an annual basisIncreases the number and variety of roles available across all programmes of careReviews policy annually to ensure it supports volunteeringShares volunteer roles with other TrustsDeveloping Volunteering TogetherThe Volunteer Service in the Southern Trust is continually looking forways to improve the service it delivers to volunteers, placementproviders and volunteer beneficiaries.Meal Time Support EvaluationAn evaluation of the pilot took place in the autumn of 2015 for thepurpose of establishing the benefits of this role and the impact it hadfor the service user, staff on the wards and the volunteers. Qualitative and quantitative methodswere used to collect the data. This included use of questionnaires; focus groups and one to oneinterviews.The findings indicated that this role has proved beneficial for all involved in that: The role complements service delivery and enhances the patient experience. Patients are benefiting from the support and companionship of the volunteers. Patients are receiving their meal quicker and they have time to eat it while it is still hot andfresh.Staff have a good knowledge about what the volunteer role entails and would like to be able to givemore time to the volunteers. However the volunteers feel they are being adequately supported.In terms of the Meal Time Support training it was suggested that input from an existing volunteerwould enhance the learning and understanding for new volunteers. The volunteer will speak abouttheir experience and what to expect going into the role. Volunteers also highlighted that they wouldlike to have more hands-on exercises so they are fully aware of how to carry out the practicalelements of the role and feel confident feeding a patient.As a result of the feedback from the evaluation the Volunteer Co-ordinators plan to explore optionsto: Extend this role to other wards and within day care settings.Explore the further development of the Meal Time Support role.Provide key worker training for staff on the wards so they are fully aware of the Meal TimeSupport role and what their responsibilities are insupporting volunteers coming onto their ward.Include more hands-on practical exercises and input from avolunteer in future training.

Page 6MAKING A DIFFERENCEEnable volunteering to develop but not replace the role of paid staffIncreases the number and variety of roles available across all programmes ofcare.Volunteering within our hospitalsThere are many different roles open to volunteers in Southern Trust hospitals. Some rolesinvolve working with hospital staff, while others involve spending time with patients. Thereare currently more than 106 volunteers working between Craigavon Area and Daisy Hillhospitals. Volunteers range from students through to retirees, those in full-time employmentand those unemployed, with a wide range of ethnic backgrounds. Below are someexamples of how volunteering within our hospitals is making a difference by enhancing theservices we provide.Meal Time Support VolunteersThe service is now in its fourth year and is going from strength tostrength. Over the past year we had 49 active MTS volunteers Trustwide providing valuable support and encouragement for patients whorequire support at mealtimes, to help optimise recovery and wellbeingthrough good nutritional care.Mandeville UnitThe volunteers play a valuable role within the Mandeville Unit by befriending the serviceusers, talking to them, sign-posting or accompanying them to other areas of the hospital.Currently 2 volunteers are in place.Macmillan Information and Advice CentreThe information centre is in its second yearwithin the main entrance to Craigavon AreaHospital. It offers an information and signposting service to those affected by cancerand for their carers/family. There arecurrently 15 trained volunteers supporting thisservice.Openinghours are:Monday Friday 10am- 4pm.Here to HelpThe scheme continues to be avaluable service withinCraigavon Area hospital andDaisy Hill hospital. Currently 28volunteersare in placebetweenbothhospitals.Thevolunteerssupport people coming into thehospital setting by signpostingand directing them to theservices they need.

Page 7MAKING A DIFFERENCEEnable volunteering to develop but not replace the role of paid staffIncreases the number and variety of roles available across all programmes ofcare.Children and Young People’s ServicesBy volunteering with the Trust, volunteers can make a real difference to the lives of the mostvulnerable. During the year we had over 70 volunteers working directly with children, youngpeople and families including 64 active over the summer months. Volunteers can help them builda brighter future and are highly valued for the contribution that they make. Below are someexamples of how volunteering with children, families and young people is making a difference.Summer Scheme Volunteering OpportunitySupporting Children with DisabilitiesContinued support is given through partnershipworking with ABC Council and Goal-line. WithABC Council three volunteers supported staff inthe delivery of a two week summer scheme inGilford Community Centre and in Goal-Lineyouth club four volunteers supported their 2week summer scheme.Summer Scheme - Children ues to work alongside social workteams, who care for children with adisability, to develop summer schemes.The schemes continue to evaluate andreview how they are doing and take onboard feedback from families, childrenand volunteers. This year 42 volunteerssupported 21 families Trust-wide overthe summer months.This yearpartnershipworking with theChildren’sDisability Teamand Mid UlsterCouncil enabledthe provision of asummer schemein Dungannon Leisure Centre. 15 volunteershelped with the scheme over a 6 week period.“Without exception the young volunteerswere a wonderful addition to our home lifeduring the summer break. From the off,they won the hearts of both my childrenand instantly developed a natural, unforced, genuine friendship which requiredno assistance. They all demonstratedgreat warmth, personality, interest, compassion and respect and this was felt byus all”.Parent of child who accessed the volunteer summer scheme.Children’s WardsThis year we undertook a review of the volunteers within the children’s wards and agreed a wayforward that was beneficial to all. Within Craigavon Hospital the volunteer service is offered twoevenings per week and four sessions at the weekend. One volunteer will support each session.Volunteers in Daisy Hill Hospital offer the sessions 7 evenings and again one volunteer willsupport each session. Currently 21 volunteers are registered, trained and placed within thechildren's wards in both hospitals and continue to enhance the experience of those using theservice and their families.

Page 8MAKING A DIFFERENCEEnable volunteering to develop but not replace the role of paid staffIncreases the number and variety of roles available across all programmes ofcare.Step up to Serve#iwill is the UK wide campaign led by the charity Step Up To Serve, that aims tomake social action part of life for as many 10-20 year olds as possible by the year2020.The campaign is backed across UK society and led by HRH Prince of Wales with renewedsupport from all the main political parties. The campaign’s vision is that every young person inthe UK takes part in high quality social action and helps them to develop their own skills whilehaving a positive impact on the community. The Southern Health and Social Care Trust signedup to this pledge and agreed to continue to provide placements for young volunteers within healthcare facilities and embrace the six principles of quality youth social action by: Working with our partners – local council, community & voluntary groups and local schools/colleges by providing volunteer roles within the Southern Trust area that enhance youngpeople’s (aged 16- 24 year olds) learning and development that will support their futureaspirations. Being innovative in our approach to create and develop volunteer roles and opportunitiesthat are beneficial to the young person as well as the Southern Trust. Through this approachyoung people will have a sense of achievement as they will be supporting their localcommunity.Two of the Volunteer Coordinators presented at the secondanniversary event of the campaign in November 2015 providingan overview of the volunteer placements and support availablefor young people volunteering within the Southern Trust.Pictured left - right: Nuala McKeever, Compere, GerardetteMcVeigh, Volunteer Coordinator SHSCT, Wendy Osbourne,Chief Executive of Volunteer Now, Kate Johnston, VolunteerCoordinator SHSCT

Page 9MAKING A DIFFERENCEEnable volunteering to develop but not replace the role of paid staffIncreases the number and variety of roles available across all programmesof care.Mental Health and Disability ServicesThere are currently over 94 active volunteers within Mental Health and Disability services.Below are some examples of the volunteer roles available:Pets as TherapyLearning DisabilityOne volunteer is currently inthe ‘Pets as therapy’ roleattending Windsor Day Centreone day per week along withher dog. He is a big hit withthe service users and they look forwardhis visits. The staff at Windsor identifyservice users who are dog lovers andthey are able to go for a short walk withinthe facility. “The Service Users love tospend quality time 1-1 with the dog andit’s great to see the expression on theirfaces” Key Worker.There are two volunteers volunteeringwithin Eden SEC supporting the centre ona weekly basis. They support the serviceusers on a 1-1 basis or group setting bybefriending and supporting them at mealtimes.Physical & Sensory ServicesVolunteerscontinue toplay animportantroleprovidingsupport to staff with arts & crafts,music, woodwork as well as 6week schools projects. Volunteersare placed in day care centres Manor Centre, Station RoadResource, Millview ResourceCentre for adults with a physicaldisability, sensory impairment orbrain injury for the purpose ofrehabilitation, maintenance and/orrespite.Throughout 2015/2016 there were threevolunteers at Orchard House, Loughgallsupporting volunteers with activities suchas arts & crafts, cookery and on outings.“I get so much out ofvolunteering, it’s great tobe able to help someoneelse and know that I ammaking a difference”.Volunteer Orchard HouseBefriending for Adults with mental healthconditionsBluestone - the two volunteers are currently inplace and continue to provide support within thelibrary and picture framing. The volunteers getgreat satisfaction from their roles within Bluestone.Glanree - one Befriender continues to visit a tenantin Glanree Supported Learning Unit. Theresashares her story with us - see page 16.

Page 10MAKING A DIFFERENCEEnable volunteering to develop but not replace the role of paid staffIncreases the number and variety of roles available across all programmes ofcare.Older People’s ServicesThere are over 60 volunteers supporting older people in roles such as befriending, activity supportin Day centres, Meet and Greet and Mealtime support in Non-Acute Hospitals.Clogher Day CentreMeadows Day CentreSchool ProjectsThe service continues to support the development of the intergenerational volunteeringpartnership between local schools and Trust Day Centres. This year 85 young people havebeen recruited and have undergone volunteer induction training. The Volunteer Serviceworked with nine schools across the Trust. Keady High School, City of Armagh High School,Portadown College, Kilkeel High School, St. Louis School Kilkeel and St. Joseph’sCrossmaglen. Banbridge Academy and St. Cairan’s Ballygally came on board this year.The projects were delivered over a six week period - a reminiscence project and an itinerarybased project e.g. art & craft, quiz and music project took place in nine of the Day CareCentres which included Keady Day Centre; Lisanally Day Centre, Armagh; Clogher DayCentre Meadows Day Centre, Portadown; Crozier House, Banbridge, Donard Day Centre,Newry; Slieve Roe House, Newry and Shan Lieve Supported Living , Newry and Teach Sona,Crossmaglen.Comment from Student - “I thoroughly enjoyed my time at Clogher Day Centre interactingwith the service users and loved listening to the stories they had to tell”Comment from Schools - “It’s a great chance for the students to gai

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