Technology @ UConn

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Technology @ UConnUITS Help Center powered by HuskyTech

1Who providesstudent techsupport?

Who Provides TechnologySupport on Campus?What Can We Help With? Connecting to UConn-Secure(Wired & Wireless) Keeping computers protectedUITS Help Center - A free student Assistance with Google Appstech service that is available to any UConnStudent. We provide technology supportfor their digital lives!Main Location: 1st Floor, Homer BabbidgeLibrary (above the Plaza Level) Software Support for Windows andOS X Mobile Device troubleshooting NetID, Student Admin, & accountstroubleshooting

2Whatcomputershould mystudent buy?

Differences Between OS’sMac OS X Better suited for media editing Specifically video and photoediting Unix based OS Typically easier to troubleshoot Few models available, allstarting at 900Windows Better suited for businessschool applications Better for gaming Allows much morecustomization Variety of spec packages fromseveral brands available for allprice ranges

Mac OS X vs. Windows Both Apple Laptops and computers running Windowsare very similar in terms of quality Both computers are fully supported at UConn BootCamp option available for Macs Minimum Requirements: Windows 7 or OS X 10.9 Whatever you decide - make sure you have a warranty

3What softwareis provided bytheUniversity?

Provided SoftwareMac OS X Antivirus - Avira Antispyware - Malwarebytes System Maintenance - CCleaner Microsoft Office - 2011 or 2016 SkyboxWindows Antivirus - MSE / WindowsDefender Antispyware - Malwarebytes System Maintenance - CCleaner Microsoft Office - 2013 or 2016 Skybox

Place yourscreenshot heremyUConnGoogle DriveGmail

Computer Setup Locations Located on Level 1, HomerBabbidge Library; otherlocations TBD Install recommendedsoftware Help with connecting toUConn-Secure Setup for mobile devices Hours are: Mon-Thu 8am – 8pm Friday 8am - 5pm Saturday 11am - 5pm Sunday 11am - 5pm No weekend hoursduring semesterbreaks

4Google Appsfor Education

Google Apps for EducationMail - University EmailGroups - Web forums and emailaccountaddress groups for collaborationDrive - Storage andcollaboration tool, ability tobackup data, has MS officecomparable programsCalendar - Schedule creationand tracking toolSites - Easily create websiteswithout code knowledgeHangouts - Chat, screenshareand video conference

5Connecting toUCONN-SECURE

Connecting to the InternetWireless WPA2 Enterprise Network Requires NetID and associatedpassword Wired Colored data jack in eachdorm room Switches available for highoccupancy rooms Video game consoles must beconnected via ethernet cablePersonal wireless routers areNOT permitted on campus

6What should Ibring to campus?

Recommended Technology External HDD for databackupLocal PrinterEthernet cable (25 ft)USB thumb driveSurge protector - NOTextension cordDigital Ready TVLocal printer with USB(wireless printing notavailable)

Contact the UITS Help Center Chat with us during business hours - helpcenter.uconn.edu Email us - We can be reached at helpcenter@uconn.edu Call us - Contact our help desk 860-486-4357 Quick Support - Visit our shop location (Babbidge Library, Level 1, abovethe Plaza) for quick software troubleshooting Shop Support - Drop your computer off and have a technician diagnoseand repair your software issues (unfortunately we cannot repairhardware).Monday - Thursday: 8am 8pmFriday: 8am - 5pmSaturday & Sunday: 11am 5pm

Contact the UITS Help Center Chat with us during business hours - helpcenter.uconn.edu Email us - We can be reached at helpcenter@uconn.edu Call us - Contact our help desk 860-486-4357 Quick Support- Visit our shop location (Babbidge Library, Level 1, above the Plaza) for quick software troubleshooting Shop Suppor

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