Skagit County Government Request For Proposal IT Service .

2y ago
52 Views
2 Downloads
435.59 KB
41 Pages
Last View : 2d ago
Last Download : 2m ago
Upload by : Maleah Dent
Transcription

Skagit County GovernmentRequest for ProposalIT Service Management andIT Asset Management SoftwareMarch 6, 2017

This Page Intentionally Blank

1. INTRODUCTION . 12. PROJECT SCOPE . 12.1 Project Goals. 12.2 Project Budget . 22.3 Communications . 23. PROPOSAL INSTRUCTIONS, FORMAT CONTENT AND SUBMISSION . 33.1 Schedule . 33.2 Proposer Conference . 33.3. Letter of Intent . 33.4 Submission of Proposal . 33.4.a Submission Deadline. 43.4.b Submission. 43.4.c Copies. 43.4.d Proposal Materials. 43.4.e Legibility and Organization . 43.4.f Completeness of Response . 44 RFP AND PROPOSAL TERMS AND CONDITIONS . 54.1 Right to Withdraw Proposals. 54.2 Right to Reject/Accept Proposals . 54.3 Right to Modify Proposals . 54.4 Additional Information . 54.5 Sub-Out Components . 54.6 Skagit County Not Responsible for Proposal Expenses . 54.7 RFP, Proposals Do Not Obligate . 54.8 Proprietary Information/Public Disclosure. 54.9 Proposal Evaluation and Contractor Selection . 64.10 Phase One Notification . 64.11 Functional Demonstrations of Top Proposers . 74.12 Site Visits . 74.13 Software Test-Drive . 74.14 Phase II Evaluations and Final Proposer Selection . 74.15 Negotiations . 74.16 Final Authority . 75. PROJECT SCHEDULE AND IMPLEMENTATION TIMELINE . 8

6. FUNCTIONAL REQUIREMENTS . 97. OPTIONAL FEATURES . 108. NARRATIVE QUESTIONS . 119. TRAINING PLAN . 1210. COST PROPOSAL . 1310.1 Cost of Proposal. 1310.2 New Version Upgrade Costs . 1312. Acceptance and Go Live . 14PROPOSER RESPONSE CHECKLIST . 15SKAGIT COUNTY PROPOSAL FORMS . 16FORM A. 17FORM B . 19FORM C . 22FORM D. 23FORM E . 24FORM F . 29FORM G . 30FORM H. 31Exhibit A . 35

1. INTRODUCTIONThe purpose of this RFP is to solicit proposals from qualified Proposers to provide Skagit County with an onpremise IT Service Management (“ITSM”) and IT Asset Management (“ITAM”) solution. The RFP is to obtaina replacement software solution for the current ITSM and ITAM application that will allow the County tomanage technology services through a standard integrated toolset. The ideal Proposer will be anestablished solution Proposer with an industry-recognized solution for ITSM and ITAM that meets ourspecific requirements, as documented in this RFP, within the budget available to Skagit County.2. PROJECT SCOPEThe scope of this project is to identify, select, contract with, and engage a Proposer who provides ITSM andITAM solutions. The proposed solution must provide integration between the ITSM and ITAM processes.The application must be compliant with Information Technology Infrastructure Library (ITIL) for ITSM. Theultimate goal is to implement a solution that will support the County in improving how IT delivers andsupports their business services.Skagit County is seeking a solution that will adequately service the current County environment, specified as: 1000 County Employees23 Total IT Positions w/contractors500 Number of Tickets Opened on the Average Every Month140 servers (physical and virtual)1,500 desktops/laptops/tabletsMust Be IncludedService RequestIncident ManagementProblem ManagementChange ManagementKnowledge ManagementSelf ServiceService Level ManagementAsset ManagementService Catalog ManagementOptionalProject ManagementPassword Reset2.1 Project GoalsThe primary business goals that we hope to achieve with this ITSM and ITAM solution include: Support our adoption of the ITIL framework of good practices for ITSM Replacing our current ITSM and ITAM Application Help us better document and manage the work that we do throughout all parts of the ITdepartment, for everything from major projects to minor requests or support calls. Enable true Problem Management and Change Management processes Develop and implement effective system and service documentation via a searchable KnowledgeBase Better Manage our IT Assets Help with Resource and Project Management Track System Downtime Better manage our service delivery to our Service Level Agreement1 Page

Maintain our high level of customer satisfactionBetter track staff workload, backlog and project status2.2 Project BudgetSkagit County has estimated that the project cost will be up to 100,000 for implementation of the ITSM andITAM solution. This cost includes all necessary software and professional services.2.3 CommunicationsIt is the responsibility of the Proposer to read and understand all parts of the Request for Proposals. Allcommunications regarding this Request for Proposals from Proposers and other interested parties must bedirected through:Roxane L. GossBusiness Process AnalystSkagit County Information Services1800 Continental PlaceMount Vernon, WA 98273(360) 416 - 1300E-MAIL: rfp@co.skagit.wa.usThe individual identified above is the sole point of contact for any inquiries or information pertaining to thisRFP.Proposers who request a clarification of the RFP requirements may submit written questions to the RFPcontact person by 3:30 p.m. (PST) on March 27, 2017. All questions and responses will be provided to allProposers who have submitted a letter of intent pursuant to section 3.1 and 3.2. Skagit County reserves theright to update RFP requirements. Skagit County will use electronic mail and our Access Skagit County Website, www.skagitcounty.net/rfp, to notify Proposers of RFP questions and/or changes.Due to a high volume of spam, questions to the RFP submitted by electronic mail are to include:“Skagit County ITSM/ITAM RFP Questions” in the Subject area of the electronic message.Skagit County assumes no responsibility for unanswered questions without the correct information in thesubject line or delays caused by delivery service.2 Page

3. PROPOSAL INSTRUCTIONS, FORMAT CONTENT AND SUBMISSION3.1 ScheduleThis request for proposals will be managed according to the following schedule:Formal issue to ProposersTentative Proposer ConferenceDeadline for Proposer Letter of IntentDeadline for Proposer QuestionsDeadline for Response to Proposer QuestionsDeadline for receiving Proposer’s ProposalAnticipated Proposer Phase I NotificationAnticipated Proposer Functional Presentations/Test Drive SetupAnticipated RFP Phase II Evaluation w/Test DriveAnticipated Final Proposer SelectionMarch 6, 2017March 13, 2017 10:00 AM (PST)March 20, 2017 3:30 PM (PST)March 27, 2017 3:30 PM (PST)March 30, 2017 3:30 PM (PST)April 11, 2017 3:30 PM (PST)April 24, 2017 3:30 PM (PST)May 1, 2017 – May 5, 2017May 8, 2017 – July 14, 2017July 17, 20173.2 Proposer ConferenceA Proposer conference is tentatively scheduled to be held at 10:00 AM (PST), March 13, 2017 at 1700 EastCollege Way, Mount Vernon, WA 98273. The Proposer conference is at the Proposer’s expense, is notmandatory and will not include a teleconference. Proposers are invited to bring their questions regardingthis Request for Proposal to this conference. The evaluation team and support staff will be available toanswer questions at this time.3.3. Letter of IntentAll Proposers intending on submitting a proposal to this RFP are required to submit a letter of Intent to bidno later than 3:30 PM (PST) on March 20, 2017. The letter should identify the following information:Company NameRFP Contact for CompanyAddress for Company ContactPhone Number/Fax Number for Company ContactE-mail address for Company ContactThe Letter of Intent must be electronically mailed. The letter does not commit the Proposer to respond tothe RFP. All Proposers who have submitted a letter of intent will receive notification of proposal changes orresponses to questions submitted by other competitors.Electronic mail letter of intent shall be sent to rfp@co.skagit.wa.us. Once your letter of intent is receivedyou will receive a confirmation via electronic mail. Each letter of intent shall identify the electronicsubmission by submitting the proposal with the phrase:“Skagit County ITSM/ITAM RFP Letter of Intent” in the Subject area of the electronic message.3.4 Submission of Proposal3 Page

3.4.a Submission DeadlineAll Proposer responses and proposals must be received no later than 3:30 PM (PST) on April 11, 2017. Lateor incomplete proposals may be rejected. Proposers should note that this is a firm deadline. Skagit Countydoes not contemplate any extension of the deadline noted herein.3.4.b SubmissionAll proposals MUST be sent by electronic mail to rfpproposal@co.skagit.wa.us and must be time stampedby Skagit County’s system as received as specified in section 3.1. Once your proposal is received you willreceive a confirmation via electronic mail. Each submitted proposal shall identify the electronic submissionby submitting the proposal with the phrase:“Skagit County ITSM/ITAM RFP Response” in the Subject area of the electronic message.Skagit County assumes no responsibility for delays caused by delivery service.3.4.c CopiesAll responding Proposers shall submit one (1) original response of their response to this Request forProposals. The electronic version is to be considered the original.3.4.d Proposal MaterialsProposals must be in Microsoft Word 2010 or higher or Adobe PDF format (with Microsoft Excelattachments remaining in their native formats).Prospective Proposers must provide the following materials as part of their proposal:Cover LetterCompleted Skagit County Proposal Forms (as provided as part of this Request for Proposals)Signed Proposer’s Certification and Formal Offer of Proposal3.4.e Legibility and OrganizationProposals must be typed or printed, must be written in English and must be legible and reasonablyorganized. Pages must be consecutively numbered. Responses must mirror the numbering order usedthroughout this RFP.3.4.f Completeness of ResponseProposers must include responses to all of the provisions and items of this RFP using the forms providedherein for their responses.4 Page

4 RFP AND PROPOSAL TERMS AND CONDITIONS4.1 Right to Withdraw ProposalsProposals may be withdrawn at any time before proposal deadline.4.2 Right to Reject/Accept ProposalsSkagit County reserves the right to accept any proposal or, at its discretion, reject any or all proposals.4.3 Right to Modify ProposalsSkagit County reserves the right to, but is not obligated to; modify minor irregularities in proposals received.If discrepancies between sections or other errors are found in a proposal, Skagit County may reject theproposal. Proposers are responsible for all errors or omissions in their proposals, and any such errors oromissions will not serve to diminish Proposers obligations to Skagit County.4.4 Additional InformationSkagit County reserves the right to request and/or obtain additional information as required.4.5 Sub-Out ComponentsIt is acceptable for a Proposer to sub-out components of the system; however there will be one contract andthe Proposer shall be designated as responsible for the complete proposal solution.4.6 Skagit County Not Responsible for Proposal ExpensesReceipt of a proposal does not obligate Skagit County to pay any expenses incurred by the Proposer in thepreparation of proposal or obligate Skagit County in any other respect.4.7 RFP, Proposals Do Not ObligateNeither the publication nor distribution of the RFP, or the receipt of proposals, constitutes any obligation orcommitment on the part Skagit County.4.8 Proprietary Information/Public DisclosureAny information contained in the proposal that is proprietary must be clearly designated. Even ifinformation in a proposal is marked “confidential” or “proprietary”, such information may be subject topublic disclosure pursuant to applicable law (including, but not limited to RCW 42.56). Marking the entireproposal as “proprietary” or “confidential” will neither be accepted nor honored. If a public records requestis received for a Proposer’s proposal, Skagit County will comply according to the Public Records Act, Chapter42.56 Revised Code of Washington (RCW).By submitting a proposal, all Proposers recognize and agree that any proposal, information, documents,data, etc. provided to the County may be subject to disclosure pursuant to applicable law (including, but notlimited to RCW 42.56), and any Proposer submitting a proposal expressly waives any claim(s) for damagesagainst the County arising from and/or related to the release of any information provided to the Countywhich is subject to public disclosure (as determined by the County, at the County’s sole judgment anddiscretion), even if such information is arguably exempt from disclosure pursuant to applicable law.All materials received in response to this RFP shall become the property of Skagit County.5 Page

4.9 Proposal Evaluation and Contractor SelectionThe proposals will be evaluated by a team of people from Skagit County. The Skagit County ITSM/ITAMTeam is made up of people from the Skagit County Information Services. Other staff may participate wheretheir expertise will be of value. Skagit County will initially check the Proposer’s proposal to validate allinformation required to conform to this RFP is included. Absence of required information may be cause forrejection.The team will evaluate the responses based on the follow criteria:Evaluation Criteria – Phase OneMinimum Functional Requirements (Must Meet)Proposer Responsibility (Must Meet)Functional RequirementsExperience (references, client retention, litigation etc.)Service (Customer service, ongoing support, service during implementation)System SecurityProject Schedule and Implementation TimelineProposal within County Authorized BudgetEvaluation Criteria – Phase TwoFunctional DemonstrationSoftware Solution Test-Drive (10 business days)Cost of ProjectOverall State of Technology and Func

March 30, 2017 3:30 PM (PST) April 11, 2017 3:30 PM (PST) April 24, 2017 3:30 PM (PST) May 1, 2017 – May 5, 2017 May 8, 2017 – July 14, 2017 July 17, 2017 3.2 Proposer Conference A Proposer conference is tentatively scheduled to be held at 10:00 AM (PST), March 13, 2017

Related Documents:

Bruksanvisning för bilstereo . Bruksanvisning for bilstereo . Instrukcja obsługi samochodowego odtwarzacza stereo . Operating Instructions for Car Stereo . 610-104 . SV . Bruksanvisning i original

Big Lake is located approximately 5 miles southeast of Mt. Vernon, Washington in Skagit County. The lake is 520 acres in size and is the largest lake within Skagit County. The average lake depth is 14 feet with the maximum being 23 feet. The Big Lake watershed . foot Lund mapping vessel equipped with ArcGIS mapping equipment including a Trimble

3 Skagit ounty mergency Medical Services 2021 Annual Report Introduction Vision To support a system of innovative, patient-centered, pre-hospital care through: Supervision of initial and ongoing EMS education and training for Skagit County EMS personnel Support of public access to health, safety, and injury prevention training programs Development and implementation of patient care .

Amendment No. 1 to Personal Services Agreement No. C20190464 with Whatcom Environmental Services, . Interlocal Agreement with Skagit Valley Hospital Hospice for production of an audio -visual production for Hospice. Compensation to Skagit

10 tips och tricks för att lyckas med ert sap-projekt 20 SAPSANYTT 2/2015 De flesta projektledare känner säkert till Cobb’s paradox. Martin Cobb verkade som CIO för sekretariatet för Treasury Board of Canada 1995 då han ställde frågan

service i Norge och Finland drivs inom ramen för ett enskilt företag (NRK. 1 och Yleisradio), fin ns det i Sverige tre: Ett för tv (Sveriges Television , SVT ), ett för radio (Sveriges Radio , SR ) och ett för utbildnings program (Sveriges Utbildningsradio, UR, vilket till följd av sin begränsade storlek inte återfinns bland de 25 största

Hotell För hotell anges de tre klasserna A/B, C och D. Det betyder att den "normala" standarden C är acceptabel men att motiven för en högre standard är starka. Ljudklass C motsvarar de tidigare normkraven för hotell, ljudklass A/B motsvarar kraven för moderna hotell med hög standard och ljudklass D kan användas vid

LÄS NOGGRANT FÖLJANDE VILLKOR FÖR APPLE DEVELOPER PROGRAM LICENCE . Apple Developer Program License Agreement Syfte Du vill använda Apple-mjukvara (enligt definitionen nedan) för att utveckla en eller flera Applikationer (enligt definitionen nedan) för Apple-märkta produkter. . Applikationer som utvecklas för iOS-produkter, Apple .