Mobility Hubs Guidance - CoMoUK

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www.como.org.ukMobility HubsGuidance

This CoMoUK guidance onMobility Hubs has been createdin conjunction with partnersin the EU Interreg North SeaRegion “SHARE-North” projectfor city and regional authorities,consultants and partners.As well as an introduction tothe concept and benefits ofmobility hubs, the documentprovides advice on tailoringhubs to local scenariosillustrated with case studies.The guide signposts thereader to everything neededto take a mobility hub fromconcept to reality with detailson available resources onbranding, technical drawingsand monitoring of impacts.November 2019Mobility hubs create spacedesigned specifically to housepublic and shared mobility modesand improve the public realm forlocal residents and businesses aswell as travellers. The concept isbeing applied to the streetscapein many European and NorthAmerican cities.There have never been so manypressing reasons why we needto rethink how we move andallocate street space to travel.From addressing air qualityproblems, decarbonisation ofthe transport sector, supportingthe active travel agenda,decongesting and revitalisingcity centres. Improving publicrealm is a win-win even forbusinesses on these streetswith evidence for improvingfootfall and spending.Innovative tools arerequired to support thistransition, to manage spacefor public transport and sharedmobility modes which allow usto make better use of spacedominated by inefficientlyused private cars.2UK Mobility Hub Guidance 2019/20Public transport is the originalshared mode, however the linesbetween public and sharedtransport are blurring. Thereare many new shared modesfrom bike share schemes to,back to base and one-waycar share, shared taxi andbuses which are collectivelychanging behaviour and userneeds. There is a growing list ofoperators clambering to makemore efficient use of the spacesbeing otherwise typicallytaken by a small number ofindividuals a day.3

Mobility hubs will generally,but not necessarily, be situatedat significant points on majorpublic transport corridors asthey form a critical element insupporting the role of highfrequency public transportwithin cities and large towns.Mobility hubs have three keycharacteristics: Co-location of public andshared mobility modes,In the future the planning ofmobility hubs will need tobe incorporated into local,regional and national land usepolicies to ensure space can beallocated.By looking at these alongsidea spatial analysis of economicand social activity it is possibleto optimise the planning of hublocations to the requirementsof the area. The redesign of space toreduce private car spaceand improve the surroundingpublic realm,What is a mobility hub?The definition below hasbeen created building uponEuropean best practice:A mobility hub is arecognisable place withan offer of different andconnected transport modessupplemented with enhancedfacilities and informationfeatures to both attractand benefit the traveller.4 A pillar or sign whichidentifies the space asmobility hub which is partof a wider network andideally provides digitaltravel information.A mobility hub is designedand is spatially organised inan optimal way so as tofacilitate access to andtransport between modes,including human-poweredand shared modes, as well asprovide extra transport-relatedand digital services.Spread over an area, mobilityhubs provide an unambiguousrecognisable network ofdefined areas providingservices to connect peoplethrough sustainable travel andimprove the public realm.UK Mobility Hub Guidance 2019/205

Credit: Jan De Graeve I mproves safetyand more comfortableMobility hubs by design offera safer and more comfortabledwell time which will lead toimproved access for morevulnerable users. I mproved accessibilityIt is possible for mobility hubsto provide space for adaptedand inclusive modes as part ofoverall transport solutions.—All of these lead to a high concentration of demand,increased patronage and viability of services.—Benefits of mobility hubs S marter sustainabletransport planningMobility hubs reclaim thekerb for sustainable andequitable modes reducingthe dominance of the privatecar and associated problemsof congestion, carbonemissions, air quality andsocial exclusion. Creating ahierarchical network of suchhubs, creates an attractive,integrated, viable alternativemobility lifestyle. C onvenienceMobility hubs provideconvenience for multi-modaltrips, with the possibilityof seamless switches andimproved links betweendifferent layers of transportsuch as the core publictransport network andshared services.6 C hoice of modesMobility hubs provide choicefor different journeys andneeds. They encouragepeople to think multi-modallyand are a complementand enabler of full digitalintegration of services.(Mobility as Service). Thisthen in turn allows people toreduce their car use and theassociated impacts. P lugging the gaps in thepublic transport networkIn suburban areas they canperform a sustainable ‘firstor last mile’ connection tothe nearest bus or railwayservices, in a cost effectiveway. They can provideflexible 24 hour services asa sustainable, accessible,alternative to private carownership. R aises the profileMobility hubs raise the profileand visibility of the range ofshared and sustainable travelmodes, which provides anew status and appeal, withthe associated benefits ofreduction in car use. I mproved public realmMobility hubs allow spaceto be reorganised for thebenefit of pedestrians,cyclists and business ownersaddressing parking problemsand creating more pleasanturban realm. Convertingspace previously used onlyfor private parking to greenspace, waiting areas andadditional facilities makesfor a better experience forthe traveller, increasingpatronage.UK Mobility Hub Guidance 2019/20 S upport densificationof developmentsMobility hubs provide animpetus for change inreducing parking provision,creating high densitydevelopment and changingdriving habits. In some casesdeveloper contributions canbe used to fund mobility hubs. M anagement ofemerging services:In addition they help to solvethe issue of managing “streetclutter” from dockless /free floating micro-mobilityservices and provide anatural home for EVcharging infrastructure.CoMoUK is working withSHARE-North partners tocreate a monitoring frameworkfor mobility hubs to allow theimpacts of mobility hubs to bemore clearly understood andquantified.7

Components of mobility hubsMobility hubs can be seen as aninterface between the transportnetwork and spatial structure ofan area. Mobility hubs include arange of different components,This diagram illustrates someof the most commonly usedcomponents:A1: Mobility components:Public TransportA2: Mobility components:Non - public transportC: NON-MOBILITY &URBAN REALM IMPROVEMENTA1: MOBILITY COMPONENTS - PUBLIC TRANSPORTMODES & OTHER PICK UP /DROP OFF: Package delivery lockers Bus Mini fitness or play area Tram Café and Co-working space Rail Outdoor water fountain Demand responsivemini-buses (all onepoints) Ride hailing,(shared) taxisB: Mobility relatedcomponentsC: Non-mobility& Urban realmimprovementA2: MOBILITY COMPONENT:SHARED MOBILITY C ar share: back to base,one way, electric. B ike share: back to base,one way, electric. C argo bike share,cargo bike logistics store O ther future micro-mobility optionse.g. e-scooters, moped share Ride sharingBranded pillarB: MOBILITY RELATED COMPONENTSMobility hubs require a prominent sign or pillar with a commonbrand to make them visible to the public. The inclusion of a digitalelements in a pillar can provide: A ccess to a local transportwebsite for information onservices A journey planning servicefor multi-modal trips8 EV car charging B ike parking, (Standard, covered,restricted access, EV charging) Bike repair, pumps A way finding option for localwalking and cycling trips D igital pillar, (transport info,ticketing, way finding, walkdistances, local services Registration and ticketing Child car seats, bike seats & trailers Customer services.C: NON-MOBILITY &URBAN REALM IMPROVEMENT Improved public realm, safercrossings, step free access, roadrepairs, adjustments for disabilities. Waiting area space, covered, seating,planting, artwork, kiosks for coffeeetc. Wi-Fi, phone charging C ommunity concierge parcel lastmile deliveryUK Mobility Hub Guidance 2019/209

Locations and contextsMobility hubs can developedin a range of contexts fromcity centres to rural areas.They are a tool to enhancehousing developments,business parks, hospital sites,transport interchanges orEV charging hubs.There is no “one-size fits all”design for the mobility hub.Tailor-made solutions need tobe created for each locationusing experience from othercountries.Mobility hubs need to beadapted to the settingboth in terms of the type ofcomponents and their scale, forexample a city centre rail hubmay offer more space to publictransport and bike share bikeswhereas a hub in a market towncentre or transport corridorinterchange may focus onproviding a smaller number ofvehicles but greater choice offlexible travel options.By overlaying the type ofplace such as workplaces,housing development andsuburban setting with thelocal geographical factorsand trip generators each areawill be able to create a set ofcombinations which can bereplicated across their area.The following tablehighlights issues and possiblecombinations of componentsto consider in each area.10Context &considerationsA1 - Mobilitycomponents:Public transportA2 -Mobilitycomponents:Non publictransportB - MobilityrelatedcomponentsC -Non-mobility& Urban realmimprovementLarge interchanges / City hubs N ational ®ional rail C ar club bay- electric &conventional L arge scalecycle parking Coveredwaiting area D igital pillar,(transport info,ticketing, wayfinding, walkdistances, localservices). I mproved publicrealm, safercrossing, road orpavement repairs(Larger multi-purpose or a network of smallermobility hubs).High passenger numbers for starting / endingjourneys / transferring between modes.Potential to convert private car and taxi tripsto sustainable modes by raising the profile andimproving links. Space may be limited meaningthere may be a need to focus on prioritysustainable, efficient modes and links to lastmile modes Tram Local bus Taxi E V chargingbaysTransport corridor,smaller interchanges / Linking hubs. R egional railor tramFocus on services which link residents insurrounding areas to core network services. Local busAn opportunity to offer greater choice topeople for first and last trips B ike share-electric &conventional D RT feederservice Taxi B ack to base carclub bay withchoice of van /estate car S ecure cycleparking forconnectingtravellers B ike share- electric &conventional D igital pillar,(transport info,ticketing, wayfinding, walkdistances, localservices). E -cargo bikeshare / trailers F reight logisticshub EV charging baysBusiness park /new housing development hubs Regional railor tramHigh density of users. A need to offercommuting links and back to base solutions. Local bus DRT feederservice B ack to base carclub bay withchoice of van /estate car O ne-way, shuttleor back to basebike share E -cargo bikeshare / trailersUK Mobility Hub Guidance 2019/20 P arklet orcommunity art K iosk forrefreshments Coveredwaiting area S afer crossing &street repairs P ackage deliverylockers W i-Fi /phonecharging Play equipment K iosk forrefreshments S ecure cycleparking Coveredwaiting area D igital pillar,(transport info,ticketing, wayfinding, walkdistances, localservices). Improvedpublic realm A rt / planting /play equipment P ackage deliverylockers11

Locations and contextsContext &considerationsA1 - Mobilitycomponents:Public transportA2 -Mobilitycomponents:Non publictransportB - MobilityrelatedcomponentsC -Non-mobility& Urban realmimprovementSuburbs / Mini hubs Local busLower density of people with higher privatecar ownership, mobility hubs can be designedto address local issues e.g. car club spaces totake away issues of over-crowded streets, bikeshare or secure cycle parking for flats withoutspace for bike storage or DRT to supplementrestricted bus services. D RT feederservice B ack to base carclub bay withsmaller vehicles S ecure cycleparking T raffic calming &street repairs B ike repair stand/ pump ParkletSmall market town, village hubs R egional railor tramThe extra space in these types of areas can beused to provide a wider range of services aslong as there is critical mass to ensure there isviability. Assess local needs such as the limitedpublic transport with pools of shared e-bikes or2 ride share stops.Tourism hubsFocus on services with easy registration forvisitors which can then provide a seasonalboost to the viability of service for ruralresidents. Ideally well integrated with journeyplanning and wider ticketing services (e.g.combined travel with destination entry). Whiletourism areas are often in rural areas, they canalso be areas of high demand where havinga tangible, focal point for sustainable modesespecially for visitors unfamiliar with the area.Could also apply to tourist destinations in moreurban areas.12 Local bus D RT feederservice Taxi Regional railor tram Local bus DRT feederservice B ack to base carclub bay withchoice of van /estate car B ack to basebike share EV charging bays Communityexerciseequipment B ike repair stand/ pump Coveredwaiting area EV charging bays P ackage deliverylockers E -cargo bikeshare / trailers B ack to base carclub bay withchoice of van /estate car O ne-way, shuttleor back to basebike share E -cargo bikeshare / trailersUK Mobility Hub Guidance 2019/20 S ecure cycleparking Coveredwaiting area D igital pillar,(transport info,ticketing, wayfinding, walkdistances, localservices). Improvedpublic realm A rt / planting /play equipment P ackage deliverylockers13

CasestudiesThere is already a great deal of experience with setting upmobility hubs in urban area and some is emerging in more ruraland tourist areas. Below are some examples of tailor-madesolutions that have been created through the experience fromthe pilot projects of SHARE-North.Optimal scales ofmobility hub developmentCASE STUDY 1: Urban transport hub- Leuven, BelgiumFor optimal impacts mobility hubs should be planned as networkintegrated with public transport and a key part of planning strategy.In many areas the development of mobility hubs may be may anincremental upgrade of sites as opportunities arise such as:Leuven station is a publictransportation hub with a largenumber of high-frequencyrailway lines, city and regionalbus lines and is already aninterregional mobility hub forthe city centre. A dditional or refurbishment ofa new housing or commercialdevelopmentroute stops Utility service work Upgrade of a bus or tram I ntroduction of electricvehicle infrastructureCity centres would ideallybecome a network of larger andsmaller mobility hubs carvingout additional space for theincreased range of sustainablemobility services. Newstrategic housing and mixeduse developments should bedesigned with mobility hubsproviding local level accessconnecting with a larger centralhub with onward connectivityto nearby bus, rail and towncentres.Autodelen.net, the Belgianshared mobility organisationhas taken a regional approachto mobility hub planning inFlanders and provides a usefulexample of calculating scale.The principle was that everyresidential centre or activitycluster needs at least one localmobility hub. For cores with aregular tram line, the stops areused as the best location, forother centres, a potential nodeis located which fits with localmobility needs. Their strategyassumes one mobility hub per1,000 inhabitants outside themain towns and one mobilityhub per 2,000 inhabitants inthe urban core area.14The already extensive mobilityoffer is strengthened with theaddition of sharing cars, sharingbicycles, taxis, parking spacesfor bicycles and car, drop offzones. The additional servicesin and around the mobilityhub have been expanded andimproved and the surroundingspace is well integrated in itsenvironment with high qualityaccessibility and travellercomfort.CASE STUDY 2: Small town, transport corridor,business park. - Saint Bernard, BelgiumSaint Bernard is a small townin the Lubbeek municipality, onthe road from Leuven to Diestwith an improved bus service.The mobility hub offers a widerange of mobility services: theHOV line, bus feeders, sharedcars, bicycle and car parking,there is a bicycle highwaynearby.UK Mobility Hub Guidance 2019/20The redesign of the transitprovided the opportunityfor the creation of aqualitative public space. Theredevelopment of an industrialsite in the core also gave theopportunity for improvementsand the additional of services.15

CASE STUDY 3: Larger transport interchange Vienna, AustriaThis example from Austriaillustrates how the impetuscan come from differentstakeholders. It is developedby Wiener Linien the companyrunning most of the publictransit network in the city ofVienna. It demonstrates digitalas well as physical integrationthrough the Wiener MaaSplatform.The WienMobil stationSimmeringer Platz, right nextto the U3 terminus Simmering,offers all this. Whether youborrow a car-sharing vehicle,safely lock your own bike inbicycle boxes, rent an e-bikeor charge your e-vehicle - theWienMobil Station leavesnothing to be desired. “In thisway, we are linking publictransport even better withrental offers for further mobility.16Our passengers in Simmeringcan quickly and convenientlyswitch between bus, tram andsubway as well as the sharingoffers. This is how we offerthem the best mobility offer forall requirements, “says WienerLinien Managing DirectorAlexandra Reinagl.The WienMobil Station offersyou these features: E - bike sharing and a cargobike from Simbike B ike boxes from Safetydockto park your own bikes Car sharing of city car E-charging stationof Wien Energie A s well as a bicycle pump,seating and an informationterminal with touch screen.CASE STUDY 4: Transport corridors andsuburbs - Bremen, GermanyThe Municipality of Bremenhas created a network ofmobility hubs or “mobil.punkt”in the public realm, startingin the city centre and alongtransport corridors as earlyas 2003 and expanding intoresidential and more suburbanneighbourhoods over the pastfew years.The network currently consistsof more than 40 “mobil.punkte” – 10 of which arelarger, centralised hubs whilethe remainder are smaller inscale and serve as microhubsin neighbourhoods were dailytrips start. This network willbe continuously expanded by8-10 new hubs each year toensure equality of coveragethroughout the city. Locationslink the extensive tram systemand local buses to sharedmobility services and cyclinginfrastructure – while space forUK Mobility Hub Guidance 2019/20car club services always buildsthe core of the mobility hub.The City has the clear aimto reduce space taken up byprivate cars and redesign publicspace to improve conditionsfor pedestrians and cycliststhrough reserved spaces formobility hubs, a strategythat is anchored in Bremen’sCar-Sharing Action Plan,Sustainable Urban Mobility Planand recently, the City-State’sown Carsharing Law.In recent research, it wasproven that, in Bremen, eachstation-based car share /club car removes 16 vehiclesfrom the roads. The hubshave become an impetusfor reclaiming public streetspace and positive communityengagement while reducing thedominance of the car.17

CASE STUDY 5: City centre, suburbs and newdevelopments - Bergen, NorwayThe City of Bergen is leadingon the development of mobilityhubs which link the car share/ club and bike share servicesto the local public transportnetwork, bike parking facilitiesand other relevant transportservices.In the old urban area ofMøhlenpris, which is currentlybeing developed as a car-freeneighbourhood, the threenew mobility hubs have led toa significant decrease (30%in t

in the EU Interreg North Sea Region “SHARE-North” project for city and regional authorities, consultants and partners. As well as an introduction to the concept and benefits of mobility hubs, the document provides advice on tailoring hubs to local scenarios illustrated with case studies. The guide

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