Your Guide To Grubhub

Your guideto Grubhub

Welcome to GrubhubYou’ve joined the nation’s leading online and mobilefood ordering platform.We’re here to help you, whether you need to set up orderson your tablet, change your delivery hours, or temporarilyremove an item from your Grubhub menu. Find theanswers to these and other common questions in thiseasy-to-use training guide.2

Table of contentsSet up your account .Page 4Manage orders .Page 11Manage your menu .Page 16How to get help. .Page 203

Set-up your accountBefore taking your first order, you will need a Grubhub tablet or your owninternet connected device. If you’re using your own device see gray box below.123Connect to Wi-Fiicon Tap Settingson the home screen Connect to yourwireless networkVerify date & time Tap Date & Time Confirm informationis accurate45Send test orders Navigate to orders tab Tapicon in thetop right Send Test Order Then Confirm TestSetup complete! You did it!Sign inicon on Tap thethe home screen Enter your usernameand password from thelogin card [if you donot have a login card orneed to add users go here] Walk through thequick tutorialDon’t have a tablet? Sign in torestaurant.grubhub.com andfollow steps 3 and 4.Note: If Test Order does not popup, click theicon then clickRefresh Page to see the test orderimmediatelyFor more information, go here4

Market your restaurantCheck out your Welcome Kit full of marketing tools that help driveawareness and increase orders.Custom couponsPlace the coupons at the hostess stand or register.These coupons are meant for customers who willbe ordering from your restaurant on Grubhub forthe first time. We cover the cost of the coupon,so remember to hand out the coupons to yourcustomers and watch orders grow!Window StickersPeel the adhesive layer off your window clings andplace them prominently inside the main door, theside entry door, and the drive-thru window of yourrestaurant.Digital Marketing ToolsDownload free social media, emailand flyer templates to let your customers knowthat they can order delivery from your restaurantwith Grubhub.5

AccountPro tip:Setting delivery fees to 0 along with lower and accurate deliveryestimates increases the likelihood of customers ordering from yourrestaurant.*For Grubhub for Restaurants Admin Users Only6

AccountEdit MINS FEES(Only if you do your own delivery)Customers consider delivery fees when selecting a restaurant. You can increasethe likelihood of customers ordering from your restaurant when you lower yourdelivery fees.Customer desktop view:Customer mobile view:Delivery MinimumYour restaurant’s delivery minimum has been set to 0. Our research shows a 0 minimumcan help generate more orders and appeal to more diners. If for some reason you need toupdate your delivery mins, please contact your account advisor.7

AccountDelivery Fees12Delivery fee mustbe updated foreach deliveryboundary.Go to Deliveryboundary by clickingtheicon. Ondesktop, go to Deliveryboundary from thesidebar on the left.34Click theiconto edit the fees oneach zone.If you havemultiple zones,click the zoneyou want toupdate.Note: Delivery Fees are only available for restaurants doing their own delivery.For more information go here.8

AccountEdit delivery pickup hoursWhen operation hours change at your restaurant, be sure to update yourGrubhub account too. Unless customers are scheduling an order, customers willonly see restaurants that are “Open Now”.Customer desktop view:12Log in to your Grubhubfor Restaurants accountas an admin atrestaurant.grubhub.comGo to Hours by clickingtheicon. On desktop,go to Hours from thesidebar on the left.Customer mobile view:34To edit your hours,click theEnter the open andclose times for each day.To be closed all day,uncheck the box foreach day.5When you’re done, clickSave to save your hours.6Double-check your newhours and click Save. If you have different hours fordifferent meal-times or holidays,click Split to add a new setof hours.9

AccountEdit Delivery EstimatesIt’s important to make sure your default delivery and pickup times are accurate.Our research has shown that accurate and lower delivery times can lead tomore orders.Customer desktop view:1Log in to yourGrubhub for Restaurantsaccount atrestaurant.grubhub.comCustomer mobile view:2Go to Settings byclicking theicon.On desktop, go toSettings from the sidebaron the left.3Under Defaultestimates, you can seeyour current defaultestimate times for pickupor delivery Note: Default deliveryestimates are onlyavailable for restaurantsdoing their own delivery.For more informationgo here.10

OrdersPro tip:Get the right takeout bags for your orders,we recommend paper bags, as they are easierto affix tickets to.*For all Restaurant Staff with a Grubhub forRestaurants (GFR) login11

OrdersStart/Stop taking ordersIf you need to temporarily pause orders due to an unexpected staffing issue,weather-related issue, or anything else that will prevent you from completingorders during your regularly scheduled hours, you can easily stop orders.1234Log in at restaurant.grubhub.comGo to the top left and selecticon.On desktop, go to the sidebar on the left.Select Stop taking orders or Starttaking ordersSelect ConfirmNote: If you choose to select Stop Taking Orders, this will pause orders until the next scheduledopening hour and turn off your restaurant for both catering and consumer diners. If you need topause orders for a longer period of time, please contact Restaurant Care at (877) 799-0790 orrestaurants@grubhub.comCancel orders12Log in atrestaurant.grubhub.comNavigate to Orders fromtheicon34Select the order youwant to cancel5Choose a reason forcanceling and providesome detailsSelect CancelNote: To prevent future cancellations please pause orders or hide menu items (see page 19) until yourrestaurant is ready to fulfill all orders.12

OrdersConfirm ordersTapping Confirm lets customers know you’re preparing their orders. It also tellsthe driver that they should start heading to your restaurant. Grubhub will callafter 5 minutes if you don’t confirm.Grubhub for RestaurantsMobile view:Grubhub for Restaurants Desktop view:12Log in atrestaurant.grubhub.comGo to Orders by clickingtheicon.On desktop, go toOrders from the sidebaron the left.34Click on Active Ordersin the navigation at thetop. A green bar willappear when there is anactive order5Select an estimateddeliver or pick up timeTap on new orders toview order detailsNeed more information about your tablet? Go here.13

OrdersOrder prep best practicesHere are a few tips and best practices from our highly rated restaurants.Receiving ordersPrint the order confirmation from the Grubhub for Restaurants platform or useyour own ticketing systemUse the same ticket for the complete process (cooking, expediting, packing)Remember, it’s up to you to provide the driver with a complete andaccurate order!Preparing ordersMark on the ticket when the item has been madeRead the full order to catch add-ons and special instructionsLabel each item with Grubhub customer name and menu itemPacking ordersMark each item as “packed” after placing it in the bagPack hot and cold items separatelyPack bottled or canned drinks in the bagAttach the ticket to one bag and label other bags with thecustomer nameSeal bags securely (using tape, staple, etc.)14

OrdersAdjust ordersOccasionally, you may need to add an additional charge based on acustomer’s special instructions or provide a refund for an item that’s no longeravailable. Be sure to include popular add-ons to your menu and hide sold outitems to prevent frequent adjustments or refunds.12Log in atrestaurant.grubhub.com3Go to Orders by clicking theicon.On desktop, go to Orders from thesidebar on the left.4Select the order you want to adjust tosee the order detailsSelect Adjust or Reprint: When you select Adjust, you canrequest to add or remove items fromthe order. When you select Reprint, an additionalreceipt is sent to your printer or fax.15

MenuPro tip:Your menu plays the biggest role in determining your success onGrubhub. Keep it up to date by making real-time edits directlythrough Grubhub for Restaurants and adding photos to all yourmenu items.16

MenuUpdate menuIf your prices or menu items change, you can make instant edits toyour online menu.123Log in atrestaurant.grubhub.comas an adminNavigate to the top leftand selecticon, thenselect Menu. On Desktop,select Menu from the leftside barFind the menu item youwant to edit by typingit in the Search field orselecting the section themenu item is under.456Need more information on updating your menu? Go here.Select the menu itemFrom the item detailscreen, you can makeseveral updates: Menu item names,descriptions, and prices Add sizes Choose what section theitem belongs inYou can also add otheroptions including: Modifiers or options Labels Schedules17

MenuUpload photosUploading food photography can help grow orders among new customers byup to 10%. Add quality food photos to your main menu page and menu items.123Log in atrestaurant.grubhub.comGo to Orders by clickingtheicon, thenselect Menu. OnDesktop, select Menufrom the left side barFind the item for whichyou want to add a foodphotoNot Approved Photo456Select the photoiconto the left of the menu itemand select if you would liketo upload from Instagram oryour computer78Click “Upload Image”Once the photo isadded, the status willbe in review.If your photo meets ourguidelines, it will showup on your Grubhubmenu page.Choose a photo you’d like touse, or if you’re on a mobiledevice, you can take a photo.We recommend adding photosserved on plates rather thantake-out containers. Find alocation with lots of natural lightto help your food look its best.Approved PhotoIf you need assistance approving a photo/ understanding why a photo is not approved, emailphotos@grubhub.com or contact Restaurant Care at (877) 799-0790. For more information on photo guidelines,go here.18

MenuHide a menu itemYou may run out of a menu item from time to time. To ensure customers onlyorder available items, simply hide the menu item until it’s back in stock.123Log in atrestaurant.grubhub.comas an adminSelect theselect Menuicon, thenFind and select the itemsyou want to hide byclicking the check456Select the item optionson the top rightClick Update AvailabilitySelect how manydays the item will beunavailable from 1, 2, 5 to7 daysNote: If you want to hide an item forlonger than a week, we recommendarchiving that item rather deleting tosave important order-related information.For more information on updating yourmenu, go here.19

How to get helpFor real-time issues related to orders, call customer care at:(877) 585-108524/7help me@grubhub.comFor all other questions, including account changes, financial questions, andsetting delivery boundaries, contact restaurant care at:(877) 799-07908AM to 9PM CST dailyrestaurants@grubhub.comGo to learn.grubhub.com and learn how to promote your restaurant, streamlinedelivery, and gain insights from peers.20

Stop taking orders or Start taking orders. Start/Stop taking orders. If you need to temporarily pause orders due to an unexpected staffing issue, weather-related issue, or anything else that will prevent you from completing orders during your regularly scheduled hours, you can easily stop orders. Cancel