QUICK REFERENCE GUIDE Verifone VX
VERIFONE VX 520VERIFONE VX 680QUICK REFERENCE GUIDEVerifone VXReview this Quick Reference Guide to learn how to run a sale,settle your batch, and troubleshoot terminal responses.
2 VERIFONE VX QUICK REFERENCE GUIDEINDUSTRYRetail and RestaurantAPPLICATIONXEPA441QUICK REFERENCE GUIDE VERIFONE VX 3CONTENTSGETTING STARTEDTERMINALSVX 520 Hot Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Verifone VX SeriesOperating Your Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4SOFTWARESECURITYThe software on thisterminal has beensecured. This will protectit from both inadvertentoverwriting and malicioustampering. If you needhelp with changes orupdates, please contacta representative at ourservice desk.Transaction Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Integrated Contactless and Chip Payments . . . . . . . . . . . . . . . . . . . . . . . . . . 8Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Gift Card Transaction Types (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Settling the Batch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Clerk/Server Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15REFERENCEPrompt Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16AVS Response Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Integrated Contactless and Chip Technology . . . . . . . . . . . . . . . . . . . . . . . . . 20Chip Technology Q&A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Chip Technology Quick Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22ç Table of Contents
4 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 5VX 520 HOT KEY FUNCTIONSPress the hot keysbeneath the displayto navigate yourterminal’s menus.OPERATING YOUR TERMINALLOCATIONFUNCTIONFirst Hot KeyFar LeftDown Arrow — Press to scroll down to thenext menu.Second Hot KeyMiddle LeftTip Adjust — Press to change the tip amountfor a transaction in the current batch. Thisfeature is optional and may not be supportedon your terminal.Third Hot KeyMiddle RightGift Card — Press to initiate a gift cardtransaction.Fourth Hot KeyFar RightReports — Press to access available reports.ACTIONTO EXECUTEBegin a Sale S elect Sale to begin a sale transaction Enter the Amount Tap/Insert/Swipe or Key Card and press [ENTER]. Your terminal will guide you through the process.Begin otherTransactions(see section ontransactiontypes for moreinformation)Reprint aReceipt U se the [ARROW] hot key at the main menu tonavigate to the Reprint option. You will be prompted to select the most recentreceipt, or enter criteria to search for anotherreceipt to reprint.Access Clerk/Server Setup U se the [ARROW] hot key at the main menu tonavigate to the Clerk/Server Setup option.AccessReports P ress [REPORTS] to access the Reports menu.Scroll to the desired report or report category Press the corresponding [F] key and follow theprompts to view or print your report.Access TipFunctions P ress [TIP ADJUST] to access the Tip menu. Scroll to the desired function Press the corresponding [F] key and follow theprompts.Edit AutoShift Times If you are in auto shift mode, use this procedureto edit the start and end shift times. Press [1] at idle to access the Shift menu.Manual ShiftClose If you are in manual shift mode, use thisprocedure to close the current shift and starta new shift. Press [1] at idle to access the Shift menu.OPERATING YOUR TERMINALYour terminal supports EMV chip and magnetic stripe cards. Refer tothis section for information on what transactions are available, when touse them, and how to begin the transaction or function you wish to use.For magnetic stripe payments, the customer should swipe their card,and then specify credit or debit.For chip card payments, the customer should insert their card andleave it inserted for the entire transaction. If the chip card is swiped,the terminal will prompt the customer to insert their card in the chipreader slot.For contactless payments, the customer should tap their card on or inclose proximity to the terminal.ç Table of Contents U se the [ARROW] hot key at the main menu oridle prompt to navigate to the transaction typeyou wish to perform. Scroll through the menu Press the corresponding [F] key when your desiredtransaction appears on the terminal display.ç Back Forward è
6 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 7TRANSACTION TYPESTRANSACTION TYPESCREDIT AND DEBIT TRANSACTIONSTO INITIATECREDIT TRANSACTIONSTO INITIATECredit/Debit Sale* — A sale transaction usinga credit or debit card.Select Sale.Open Tab (restaurant only) — A pre-authorizationtransaction for a specific, predetermined dollaramount.Select Tab andthen select OpenTab.Close Tab (restaurant only) — Perform aclose tab on an open tab, and place it in thesettlement batch file.Select Tab andthen select CloseTab.Add Tip — Add an amount to an existing saletransaction total, if tip processing is enabled.Press the TipAdjust hot key.EBT TRANSACTIONS (RETAIL ONLY)TO INITIATEEBT Sale — An Electronic Benefits Transfer(EBT) card is a government-issued card tied toa specific government-assistance account. EBTtransactions require PIN entry, as well as atrace number and balance amount printed onreceipts. An EBT sale transaction may be a foodstamp sale, or a cash benefit sale. The cardmust be present.Swipe the cardor select Sale.Select Cash forcash benefits orFood for a foodstamp sale.EBT Force — A force is a sale transactionperformed when the terminal cannot reach thehost to authorize the transaction. Contact yourVoice Authorization Center for an authorizationcode, then perform a force sale transactionwith the EBT card.Select Force.EBT Refund — Available only for food stamptransactions.Select Refund.EBT Balance Inquiry — Obtain a customer’sremaining EBT account balance. Available forboth food stamp and cash benefit.Select EBT BalInq.When clients pay with a U.S.-issued debit card, they will be presentedwith two choices. Selecting the top choice, the client will not be askedto enter a PIN. The bottom choice is similar to choosing “Debit” andthey will be prompted to enter their PIN.Credit Void* — Perform a void to reverse acredit sale, force, or refund transaction andprevent any funds from transferring from thecardholder’s account. Only available fortransactions in the current batch (in otherwords, same day).Select Void.Credit/Debit Refund* — Perform a refund toreturn money to a cardholder’s account froma credit or debit sale completed in a closedbatch (in other words, previous day).Select Refund.Credit Auth Only* — An authorization-onlytransaction provides an approval, but does notcharge the consumer until the transaction hasbeen added to the batch by way of a forcetransaction.Select Auth Only.Credit Force* — Perform a force sale whenthe terminal cannot reach the host (Chase) toauthorize a transaction, or to finalize an authonly transaction. Contact your Voice Authori zation Center for an authorization code, thenforce the transaction once communicationis restored.Select Force.Phone Order* — A credit sale transaction inwhich the card is not present.Select PhoneOrder.* Purchase and Commercial cards are supported for this transaction type.ç Table of Contentsç Back Forward è
8 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 9WHAT’S NEW ABOUT THIS TERMINALINTEGRATED CONTACTLESS AND CHIP PAYMENTSYour Verifone device supports chip card technology. More informationtheir contactless payment method (cards, fobs, mobile phones, etc.)on chip card technology and how to process those paymenton the device to submit payment account information to the terminal,transactions can be found on page 20.removing the need to swipe, insert or manually key.During a sale transaction, the terminal will display the ”Tap/Insert/INTEGRATED CONTACTLESS AND CHIP PAYMENTSSwipe/Key Card” prompt and the contactless symbol. At this time,customers with contactless-enabled payment method should touchor “tap” them to the terminal. Your terminal will process contactlessWHAT ABOUT MAGNETIC STRIPE CARDS?payment transactions as if a card were swiped or inserted.Your terminal will still have the capability to process magnetic stripeAs an added security measure, transaction amounts over a pre-setcards. If a chip enabled card is swiped, the terminal will prompt for thethreshold will require a card swipe.card to be inserted into the chip reader. Do not attempt to force a chipCHIP CARD TECHNOLOGYcard to process as swiped.contactlesssymbol1. LOOK: Look outfor the contactlesssymbol at theterminal.When a customer presents a chip card, you should initiate a sale andCONTACTLESS PAYMENTSthen pass the POS device to the customer (if you do not have anFor added convenience for both you and your customers, certainexternal PIN pad). The customer inserts their card into the chip readerVerifone VX Evolution devices are equipped to automatically supportat the bottom of the terminal or PIN pad, where it should remain until thecontactless payments. In many cases, a separate PIN pad can betransaction completes. Your terminal will instruct the customer when toattached to your terminal, to allow your business to begin processingremove their card. This ensures that the card never leaves the customer’schip cards and contactless payments. Your customers can tap and holdpossession and that your business does not accept counterfeit plastics.CONTACTLESS CHIP CARD TRANSACTIONCONTACT CHIP CARD TRANSACTION2. TOUCH: There’s noneed to enter a PIN.Just hold your cardflat against thereader.3. GO: Wait for the greenlight or the beep toconfirm your paymentand go!ç Table of Contents1. INSERT the card intothe slot with chiptoward the terminal,facing up, and keepit there for the entiretransaction.2. FOLLOW THEPROMPTS displayedon the terminal;customer may beasked to enter a PINor signature.1. LOOK2. TOUCH3. GO1. INSERT2. FOLLOW THEPROMPTS3. REMOVE3. REMOVE the cardwhen the transactionis complete.ç Back Forward è
10 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 11AVAILABLE REPORTSYour terminal includesa variety of transactionand batch reports. Usethis data to help youmake crucial businessdecisions.Press [REPORTS] tolaunch the Reportsmenu.AVAILABLE REPORTSREPORTS: MAIN MENUTotals ReportPrints totals by card issuer.Detail ReportPrints detail information for each transaction.Clerk/ServerReportsLaunches Clerk/Server Reports menu options.(See Reports: Clerk/Server Reports Menu.)Batch ReviewLaunches Batch Review menu options.(See Reports: Batch Review Menu.)Batch HistoryPrints a series of settlement reports by date.TerminalReportsLaunches Terminal Reports menu options, whichare used by the Help Desk Associate to troubleshootyour terminal.MerchantReportsDisplays merchant names if terminal is set up formulti-merchant processing.Host TotalsPrints host totals by transaction, batch ormerchant.REPORTS: CLERK/SERVER REPORTS MENUç Table of ContentsTotals ReportPrints totals for all clerks/servers.Detail ReportPrints detail information on all transactionsperformed by all clerks/servers, or a specificclerk/server.Shift ReportPrints transaction totals per shift.Clerk/ServerTablePrints all clerks/servers, clerk/server passwordsand indicates whether the clerk/server is loggedin, if enabled.UnadjustedReportPrints a series of settlement reports by date.REPORTS: CLERK/SERVER REPORTS MENU CONTINUEDIRS Tip ReportCalculates and displays the percentage of tips foreach clerk/server, including cash tips. Use thisreport to enter cash tips for IRS reporting.Discount TipReportYour terminal can be configured to compute thefee amount that the clerk/server should pay fortips on credit card sales. This report prints thetransaction and discount amounts.REPORTS: BATCH REVIEW MENUTotals ReviewDisplays Total Sales, Total Refunds and Net SaleTotals.Detail ReviewAllows you to view details on all transactionsin the current batch. Enter search criteria toretrieve transactions in the current batch, andthen you may void the transaction.REPORTS: TAB MENUOpen TabReportPrints the transaction information for the currentopen tabs in the terminal. Access via the Taboption on the main menu.REPORTS: GIFT CARD REPORTS MENUTotals ReportPrints totals for all gift card transactions in thecurrent batch.Detail ReportPrints details on all gift card transactions in thecurrent batch.Clerk/ServerReportsDisplays menu to print totals report, detail reportor cashout report by Clerk ID.CashoutReportPrints a totals or detail list of cashed-out giftcard redemptions by clerk/server.Press [GIFT CARD] andthen select Reports tolaunch the Gift CardReports menu.ç Back Forward è
12 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 13GIFT CARD TRANSACTION TYPES (OPT.)Refer to this section forinformation on what giftcard transactions areavailable and when touse them.Press [GIFT CARD] tolaunch the Gift Cardmenu.Note: Press [ARROW] toscroll to view additionaloptions.ç Table of ContentsGIFT CARD TRANSACTION TYPES (OPT.)GIFT CARD TRANSACTIONS (OPTIONAL)TO INITIATEGIFT CARD TRANSACTIONS (OPTIONAL)TO INITIATEIssuance/Add Value — Adds value to the giftcard account. This transaction can be used toissue and activate a new card, or to reload anactive card with incremental value.Select Issue AddValue.Add Tip — A gift card redemption transactionfor the amount of the tip, if tip processing isenabled.Select Add Tip(from Gift CardMenu).Activation/Block Activation — Create aconsumer’s gift card account by assigningvalue to a card. One or more gift cards can beactivated at one time. Activations can only beperformed on cards that have not beenpreviously activated.Select Activationor Block Activate.Deactivation — When enabled, change thestatus of a card from active to inactive. Inactivecards may not be used for redemptions.SelectDeactivation.Reactivation — When enabled, this transactionallows the merchant to change the status of acard from inactive to active. This transactioncan only be used to activate “deactivated” cards.SelectReactivation.Redemption — Decreases the value storedon the consumer’s gift card account. Thistransaction is performed when a consumeruses the card to purchase goods or services.SelectRedemption.Clear Gift Card — Clears all gift card transactionsfrom the terminal. This will only delete thetransactions on the terminal and will not deletethe gift card transactions from the host.Select Clear GiftCard.Void — Remove a gift card transaction fromthe terminal’s open batch. The void willcommunicate to the gift card host that thetransaction is being reversed.From the mainmenu, selectVoid.Balance Inquiry — Print a receipt that displaysthe customer’s available gift card balance(without changing it).Select BalanceInquiry.Force — Perform a force redemption,activation or issuance when the terminalcannot reach the gift card host.Select ForceIssuance, ForceRedempt orForce Activate.ç Back Forward è
14 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 15SETTLING THE BATCHYour transactions mustbe “settled” daily. Readthis section to ensurethe settlement processoperates smoothly.CLERK/SERVER SETUPABOUT SETTLEMENTLOG ON/OFF CLERK/SERVERA Settlement operation is used to close the current batch and openUsed to log on clerks/servers as their shifts begin, and log them offa new batch for logging and accumulating transactions.at the end of their shifts.Your Verifone terminal stores transactions throughout the day andsends batch totals of sales and refunds to the host (Chase) after theADD CLERK/SERVERclose of business.Adds new clerks/servers to your terminal. You will be prompted toThere are two settlement options: Manual Settlement and Autocreate an ID and a password for each new clerk/server.Settlement.The clerk/server ID may be up to 4 digits in length and the password1 – MANUAL SETTLEMENTIf your terminal is set to manually settle, select Settlement from themain menu and follow the prompts displayed.Accessible throughthe main menu, theclerk/server setupfeature allows youto manage IDs andpasswords.may be 5–10 digits in length.MODIFY CLERK/SERVERAllows modification of a clerk’s/server’s password.2 – AUTO SETTLEMENTIf your terminal is set to automatically settle, it will automatically settletransactions in the current batch at a specific, predetermined time,DELETE CLERK/SERVERRemoves a single clerk/server from the terminal.within a 24-hour period. When configured, auto settlement begins anyOPEN BATCHINDICATORtime after the set time occurs if there are transactions in the batch.When a batch is open,the VX 520 terminaldisplays OPEN on themenu screen, and theVX 680 terminal displays on the menu screen.then auto settlement occurs any time after 22:30:00. If the terminal isç Table of ContentsFor example, if auto settlement time is set to 22:30:00 (10:30 p.m.)turned off before the set time, and turned on again (usually the nextCLEAR CLERK/SERVERThis option is used to clear clerk/server totals from the clerk/server’sinternal totals file.morning), auto settlement occurs at that time.ç Back Forward è
16 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 17PROMPT Q&APROMPT VERIFICATIONWhile navigatingthrough transactions,you’ll find that someprompts aren’t as clearas others. This sectionclarifies those prompts.PROMPT Q&APROMPTDESCRIPTION/ACTIONPrev [F1]Next [F2]Slct [F3]Exit [F4]Displayed when more than onemerchant is programmed into yourterminal. Scroll to your merchantname using the [F] keys to the rightof the display, and press [ENTER].Yes [F1]No [F2]May display while performing aweb sale. Select Yes or No inregard to whether the card numberwas collected via encrypted means(such as, HTTPS web page, PGPemail, etc.).1 [Merchant 1]Web SaleEncrypted?Imprint CardPress Enter KeyMay display while performing amanually entered transaction.Imprint the card using a manualimprint machine to prove the cardwas present during the transaction.PROMPTDESCRIPTION/ACTIONV-Code:Enter the CVC (card verificationcode), typically the last 3 or 4digits found on the back of thecard on the signature line. CVCcodes are designed to reducepayment card fraud.Code Present?Select Xavail if data is notavailable on the card. SelectXread when the V-Code is on thecard but can’t be read. Select Nowhen the V-Code value was notprovided (skipped intentionally).SendDuplicate?Xavail [F1]Xread [F2]No [F3]Yes [F1]No [F2]Displays during a force transaction.Key in the approval codeyou received from the VoiceAuthorization Center, and press[ENTER].Appr Code:Amt Due:Enter toConfirmç Table of ContentsDisplays if you are attemptinga transaction with an accountnumber that has already beenused in the current batch.Select Yes to confirm that thistransaction should be processed.Select No to cancel the transaction.x.xxPress [ENTER] to continue withanother transaction for theamount due.ç Back Forward è
18 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 19AVS RESPONSE CODESThe Address VerificationSystem (AVS) is afeature that adds fraudprotection on card-notpresent transactions.The numeric portionof the customer’s streetaddress and the ZIPcode are comparedagainst the informationon file with thecard-issuing bank.Use this chart to interpretdomestic AVS ResponseCodes by card type.ç Table of ContentsCODECOMMON ERROR CODESDESCRIPTIONVISAMCAMEXDISCXMatch — Address and9-digit ZIP code YMatch — Address and ZIPcode (for Discover, addressonly matches) APartial — Address matches,ZIP code does not (forDiscover, both address andZIP match) WPartial — 9-digit ZIP codematches, address does not(for Discover, no data fromissuer) ZPartial — ZIP code matches,address does not NNo match — Neitheraddress nor ZIP code match UUnavailable — AVS systemunavailable or issuer doesnot support AVS RRetry — Issuer’s systemunavailable or timed out SNot supported — AVS notsup ported by issuer at thistime ERROR CODEDESCRIPTIONACTIONBADACCNT #The card number beingused for the currenttransaction does notpass the LUHN check.Retry. If error persists,ask for another form ofpayment as the cardmay be fraudulent.BATCH FULLThe terminal hasreached batchtransaction capacity.Perform batchsettlement.CLOSEBATCHThe batch is more than90% full.Perform batchsettlement.EMPTYBATCHCannot performrequested function —batch is empty.No action.EXPIREDCARDThe card’s expirationdate has passed.Retry. If error persists,ask for another form ofpayment.INVALIDACCNT NOThe 4 digits keyed donot match the accountnumber from thecard’s magnetic stripe.Re-key the last 4 digits.If error persists, askfor another form ofpayment as the cardmay be fraudulent.INVALIDAMOUNTThe amount entered isinvalid.Re-key the dollaramount.INVALIDCLRK IDThe clerk numberkeyed has not beenlogged in.Login the clerk throughClerk Setup.SETTLE NEGBATCHTerminal is promptingfor confirmation tosettle a negativebatch.Press [ENTER] to confirmthat the negative batchshould be settled, orpress [CANCEL] andprint a report, whichshould be used to verifythat the negative batchtotal is correct.VOID NOTALLOWEDThe user tried to voidan already voidedtransaction.No action.In the event thatyour terminal displaysan error, refer tothese error codesto troubleshoot yourterminal.If the code you areexperiencing is notshown, retry thetransaction, or ifpossible, manuallyenter the accountnumber. If the errorpersists, contact yourHelp Desk for support.ç Back Forward è
20 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 21INTEGRATED CONTACTLESS AND CHIP TECHNOLOGYCHIP TECHNOLOGY Q&ACONTACTLESS PAYMENTSWHAT IS CHIP TECHNOLOGY?For added convenience for both you and your customers, certainChip technology is an evolution in our payment system that will helpVerifone VX Evolution devices are equipped to automatically supportincrease security, reduce fraud and enable the use of future value-contactless payments. In many cases, a separate PIN pad can beadded applications. Chip cards are embedded with a micro computerattached to your terminal, to allow your business to begin processingchip. Some may require a PIN instead of a signature to complete thechip cards and contactless payments. Your customers could tap or holdtransaction process.their contactless payment method (cards, fobs, mobile phones, etc.) onthe device to submit account information to the terminal, removing theWHAT ABOUT MAGNETIC STRIPE CARDS?need to swipe, insert or manually key.Your terminal will still have the capability to process magnetic stripeDuring a sale transaction, the terminal will display the “Tap/Insert/cards. Chip cards will still have a magnetic stripe in order to beSwipe/Key Card” prompt and the contactless symbol. At this time,compatible with other international and regional standards so thatcustomers with contactless-enabled payment methods should touchcustomers will be able to use their cards on your terminal.or tap them on the terminal’s screen. Your terminal will processAs an added security measure, transaction amounts over a pre-setWHAT ARE THE TRANSACTIONPROCESSES AND NEW PROMPTS?threshold will require a card swipe.Your terminal can process EMV transactions for chip cards that havecontactless payment transactions as if a card were swiped or inserted.EMBEDDED CHIP CARD TECHNOLOGYterminal will continue accepting all non-chip payment cards. SimplyYour Verifone device may also support chip card technology. A chipuse the magnetic stripe for those transactions.payment card looks just like a regular card but has an embedded chipTo process a chip card transaction, follow these five steps:on the front in addition to the standard magnetic stripe on the back.What you see on the front of the card is not the actual microchip, buta protective overlay. The microchip provides an additional level ofauthenticity for the transaction.When a customer presents a chip card, you should initiate a sale andthen pass the terminal POS device to the customer (if you do not have1. Initiate the transaction on your terminal by pressing [0], selectingSale or [Enter], and following any additional prompts.2. Ensure the customer has access to the payment device by passingit to them if necessary.3. The customer inserts the chip card into the chip card reader (slotan external PIN pad). The customer inserts their card into the chipon the bottom-front of the terminal) and leaves it there until thereader at the bottom of the terminal or PIN pad, where it shouldtransaction completes.remain until the transaction completes. Your terminal will instruct thecustomer when to remove their card. This ensures that the card neverç Table of Contentsbeen issued in the U.S. or from other countries. In addition, yourleaves the customer’s possession and that your business does notaccept counterfeit plastics.4. Follow the prompts displayed on the terminal.5. Let the customer complete the transaction by keying in a PIN orsigning the receipt.ç Back Forward ècontinued on next page
22 VERIFONE VX QUICK REFERENCE GUIDEQUICK REFERENCE GUIDE VERIFONE VX 23CHIP TECHNOLOGY Q&A CONTINUEDCHIP TECHNOLOGY QUICK TIPSWHAT ARE THE BENEFITS FOR MY BUSINESS?CUSTOMER VERIFICATION METHODSFraud Protection — Chip technology is virtually impossible to copy,Some customers will carry a chip card that requires a PIN for identityand combining its use with a PIN helps reduce fraud due to lost, stolenverification, while others may require only a signature. Your terminalor counterfeit cards.will recognize the card and prompt you and the customer to follow theReduced Chargeback Risks — As fraud decreases, so will the amountrequired verification process.of customers who dispute transactions.FORGOTTEN OR UNKNOWN PINSIf a customer can’t remember their PIN, they should contact their bankCHIP TECHNOLOGY QUICK TIPSCUSTOMERS USING THEIR CHIP CARD FOR THE FIRST TIMEMake sure the card stays in the terminal’s chip reader slot for theduration of the transaction, which ends when the receipt is beingprinted. If the card is removed before the end of a transaction, thepayment will not be processed.INSERTING THE CARDor card issuer to reset the PIN. Ask for another payment method.DEALING WITH A LOCKED PINIf a PIN is locked, then the wrong PIN has been entered too many timesin a row, rendering the card temporarily unusable. The terminalprompt will tell you whether payment on this card will be acceptedusing a signature, or whether the customer needs to provide a differentmethod of payment. The customer needs to contact their bank or cardcompany to unlock the PIN. Customer service contact telephone numbersare on the back of most payment cards and on account statements.The card can be inserted into the terminal’s chip reader slot. Makesure the card is inserted face up, with the chip first.FOLLOW THE TERMINAL PROMPTSWhen processing any type of card, follow the prompts on the terminaldisplay. The terminal will tell you what to do.ç Table of ContentsDECLINED TRANSACTIONSThere is no change to procedures for declined transactions.REFUNDSTo process a refund, simply insert the card and proceed with the refund.ç Back Forward è
24 VERIFONE VX QUICK REFERENCE GUIDEFOR MORE INFORMATIONwww.chase.com/commercesolutionsç Table of Contentsçç Back Table of Contents130326 6/18IC18-343 0618 2018, Paymentech, LLC. All rights reserved.
Manual Shift Close If you are in manual shift mode, use this procedure to close the current shift and start a new shift. Press [1] at idle to access the Shift menu. LOCATION FUNCTION First Hot Key Far Left Down Arrow — Press to scroll down to the next menu. Second Hot Ke
Verifone T650M POS Terminal User Manual January 15, 2022January 17, 2022 Home » Verifone » Verifone T650M POS Terminal User Manual Contents [ hide 1 Verifone T650M POS Terminal 2 Basic Configuration 2.1 User instruction 3 FCC Warning 4 Documents / Resources 4.1 Related Manuals /
Verifone Terminal - Paytronix POS Operator Guide Paytronix Systems Inc. Confidential Page 3 of 11 Introduction This manual is to assist those using the VeriFone Terminals over IP and dial-up. Verifone Terminal Models Supported by Paytronix As of v14.1, Paytronix application has been teste
he Ruby VeriFone can be connected to your Windows PC using an RJ45 cable and a 9-pin connector included in your package. Your Ruby VeriFone is a Point-of-sale system with the built-in ability to talk to your Back-Office Software. GemCom runs on your PC to communicate with the Ruby VeriFone . AGKSoft uses GemCom or Ruby Link for
he Ruby VeriFone can be connected to your Windows PC using an RJ45 cable and a 9-pin connector included in your package. Your Ruby VeriFone is a Point-of-sale system with the built-in ability to talk to your Back-Office Software. GemCom runs on your PC to communicate with the Ruby VeriFone . AGKSoft uses GemCom or RubyLink for all
REMOVING THE VERIFONE VX805 FROM THE MOUNT/BRACKET 1. NOTE: If you are already aware of how to remove the existing VeriFone VX805, you may proceed to the next section. 2. You can begin by locating the key to your Tailwind mount/bracket and identifying the USB cable that connects the VeriFone
solutions at the point of sale ("POS"). Verifone have designed, manufactured, marketed and supplied a broad range of innovative payment solutions and complementary services About Verifone Note - DRAUP data curated from Verifone financial reports published annually and updated in September, 2018 Revenue (2017): 1.87 billion R&D Spend (2017):
The VeriFone Topaz XL workstation is a high-performance, reliable, point-of-sale terminal that supports peripherals such as scanners, cash drawers, PINpads, and customer displays.Topaz XL is capable of running VeriFone POS applications compatible with Commander Site Controller or Sapphire Mini Server.
Verifone Finland Oy Vantaankoskentie 14 FI-01670 VANTAA tel: 358 (0)9 477 4330 fax: 358 (0)9 436 2490 www.verifone.fi 9 1.6 Battery The battery is attached by placing it on its slot and pressing it downwards.
