BOARD OF WATER COMMISSIONERS CITY AND COUNTY OF DENVER - Denver Water

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OPERATING RULES of the BOARD OF WATER COMMISSIONERS CITY AND COUNTY OF DENVER Denver, Colorado Adopted December 12, 2007 Last Amended June 9, 2021 Effective Date July 2, 2021

TABLE OF CONTENTS ARTICLE X . i Chapter 1 - GENERAL . 1 1.01 1.02 1.03 1.04 1.05 Authority. 1 Effectiveness . 1 Amendment of Rules . 1 Severability . 1 Definitions . 1 Chapter 2 - LICENSES AND CONDITIONS FOR WATER SERVICE . 4 2.01 2.01.1 2.01.2 2.02 2.02.1 2.02.2 2.02.3 2.02.4 2.03 2.03.1 2.04 2.05 2.05.1 2.05.2 2.05.3 2.05.5 2.06 2.06.1 2.06.2 2.06.3 2.06.4 2.06.5 2.07 2.07.1 2.07.2 2.07.3 2.07.4 2.07.5 2.07.6 2.08 2.08.1 2.08.2 Application of this Chapter . 4 General Conditions . 4 Eligibility for Service . 4 Standard License . 5 Issuance . 5 Initial Activation . 5 Tap Connection . 5 Meter Setting . 5 Fire Protection License . 5 Conditions for Issuance of Fire Protection License . 5 Auxiliary License . 6 Stub-In Permit . 6 Stub-In Tap Installed Prior to Meter Setting . 6 Disconnection . 6 Compliance with Standards . 6 Unauthorized Use of Stub-In. 6 Requirements for Obtaining a License . 6 General Requirements . 6 License for Service from a Distributor . 7 Tap Allocations . 7 Common Service for Individual Units . 8 Separate Service Required . 8 SDC . 8 Payment of SDC Required. 8 Assessment of SDC . 8 Schedules of SDCs . 9 Changes in SDCs . 9 Deferred SDC for Stub-Ins . 9 SDC Credits When Water Service Modified. 9 Participation Charges. 10 Participation Policy . 10 Method for Calculation of Participation Charges . 10

2.09 2.09.1 2.09.2 2.09.3 2.10 2.10.1 2.10.2 2.10.3 2.10.4 2.11 2.11.1 2.11.2 2.11.3 2.12 2.12.1 2.12.2 2.12.3 Other Fees and Charges as Conditions of Service . 11 Costs of Water Main Extensions . 11 Cost of Service Lines . 11 Cost of Public Fire Hydrants . 11 Suspension of Service under a License. . 11 Causes for Suspension of Service . 11 Suspension for Non-Payment . 12 Suspension for Reasons other than Non-Payment . 12 Suspension of Service for Emergencies or Unauthorized Use . 13 Revocation of Licenses . 14 Notice of Proposed Revocation . 14 Effect of Hearing and Appeal . 14 New License Required . 15 Deactivation of Licenses . 15 Water Service Discontinued . 15 Reactivation of License. . 15 Inactive Licenses Under Prior Rule . 15 Chapter 3 - TEMPORARY WATER SERVICE . 17 3.01 3.02 3.03 3.04 Temporary Use of Water. 17 Hydrant Use Permit . 17 Construction Water Use . 17 Temporary Water Use License . 18 Chapter 4 - NONPOTABLE WATER SERVICE. 20 4.01 4.02 4.02.1 4.02.2 4.03 4.03.1 4.03.2 4.03.3 4.04 4.04.1 4.04.2 4.04.3 4.04.4 4.04.5 Applicability . 20 Nonpotable Policy . 20 New Licenses . 20 Conversion of Existing Potable License . 20 Requirements of Nonpotable Service. . 20 Interconnections Prohibited . 20 Marking of Facilities . 21 Use Schedule . 21 Special Conditions for Use of Recycled Water . 21 Compliance Required . 21 Recordkeeping . 21 Operational Requirements . 21 Modifications to Recycled Water Facilities . 21 Signage. 21 Chapter 5 - SERVICE OUTSIDE DENVER . 23 5.01 5.02 Contractual Relationships . 23 Distributor Contracts (Water Service Agreements) . 23

5.02.1 5.02.2 5.02.3 5.03 5.03.1 5.03.2 5.03.3 5.03.4 5.04 5.04.1 5.04.2 5.04.3 5.05 5.05.1 5.05.2 5.05.3 Total Service . 23 Read and Bill . 23 Master Meter. 23 Integrated and Consecutive Systems . 24 Water Quality Regulation . 24 Integrated System . 24 Consecutive Systems . 24 Change in Status . 24 Other Water Supply Contracts . 25 Connector Agreement . 25 Nonpotable Water Contracts . 25 Carrier Facility Contracts . 25 Contracts for Water Supply Outside the Combined Service Area . 25 SDCs and Rates . 25 Obligations under Fixed-Amount Contract . 25 Limitations on Delivery . 25 Chapter 6 - RATES AND BILLING . 26 6.01 Payment Responsibility. 26 6.01.1 Payment Required for Continued Service . 26 6.01.2 Billing Address . 26 6.02 Metered Service Rates . 26 6.02.1 Cost of Service . 26 6.02.2 Establishing Rates for Metered Service . 26 6.03 . 26 6.04 Billing Procedures . 26 6.04.1 Billing Frequency . 26 6.04.2 Group Billing . 27 6.04.3 Interconnected System Billing . 27 6.04.4 Billing for Separately Owned Structures or Units Within a Structure . 27 6.04.5 Account Adjustments . 27 6.04.7 No Authorization to Accept Payment . 28 6.05 Delinquency in Payment of Charges . 28 6.05.1 Timing of Delinquency . 28 6.05.2 Delinquency Charge . 28 6.05.3 Payment Plans. 28 6.05.4 Suspension of Service for Delinquency . 29 6.06 Other Charges . 29 6.06.1 Special Service Fees . 29 6.06.2 Penalty Fees . 29 6.06.3 Distributor Improvement Charge . 29 Chapter 7 - RESERVED . 30

Chapter 8 - WATER MAINS . 31 8.01 8.02 8.02.1 8.02.2 8.02.3 8.02.4 8.03 8.03.1 8.03.2 8.03.3 8.04 Ownership. 31 Operation and Maintenance. 31 Water Mains Owned by Denver Water. 31 Water Mains Owned by Distributors. 31 Unauthorized Operation . 31 Variations in Operation . 31 Construction of Water Mains . 31 Denver Water May Require Construction . 31 Water Main Extensions In Denver and Total Service and Total Service Improvement Areas . 32 Water Main Extensions in Other Distributor Contract Areas . 32 Engineering Standards . 33 Chapter 9 - SERVICE CONNECTIONS . 34 9.01 9.01.1 9.01.2 9.02 9.02.1 9.02.2 9.02.3 9.03 9.03.1 9.03.2 9.03.3 9.03.4 9.03.5 9.03.6 9.03.7 9.04 9.04.1 9.04.2 9.04.3 9.04.4 9.04.5 9.04.6 9.05 9.05.1 9.05.2 9.05.3 9.06 Service Connection Defined . 34 Ownership. 34 Dividing Point . 34 Taps . 34 Authorized Persons . 34 Procedure . 34 Abandoned, Deactivated or Unused Taps . 35 Service Lines . 35 Definitions . 35 Location . 35 Installation. 35 Maintenance . 35 No Guarantee of Pressure or Continuous Flow . 35 Protection of Water-Using Devices . 35 Maintaining Conformity with Standards. 36 Replacement of Existing Service Connections . 36 Replacement by Denver Water . 36 Required Replacement by Others . 36 Replacement Required Due to Construction on Licensed Premises . 36 Replacement Required Due to Construction in the Street . 36 Approval and Inspection of Service Connection Replacements . 36 Cut-Off Permits . 36 Leak Repair Service . 37 Repair Services Available . 37 Licensee Responsibility . 37 Extent of Leak Repair Services . 38 Access to Property . 38 Chapter 10 - METERS AND METER PITS. 39

10.01 Ownership. 39 10.02 Specifications. . 39 10.02.1 Meter Pits or Vaults . 39 10.02.2 Meters . 39 10.02.3 Interconnection of Meters . 39 10.03 Location . 39 10.03.1 Accessibility Required . 39 10.03.2 Meter Pit or Inside Building . 40 10.03.3 Maintain Conformity . 40 10.04 Meter Installations . 40 10.05 Maintenance . 40 10.05.1 Meter Pit . 40 10.05.2 Maintenance of Meter . 40 10.05.3 Convenience of Denver Water . 41 10.05.4 Licensee Responsibility . 41 Chapter 11 - CROSS-CONNECTIONS . 42 11.01 11.02 11.02.1 11.02.2 11.03 11.03.1 11.03.2 Protection of Potable Water Quality . 42 Commingling Prohibited . 42 Dual Supply Premises. 42 Exceptions for Approved Systems . 42 BFP . 42 BFP Device Required . 42 Enforcement . 43 Chapter 12 - EXISTING DENVER WATER FACILITIES . 44 12.01 12.01.1 12.01.2 12.01.3 12.01.4 12.02 12.02.1 12.02.2 12.02.3 Third Party Operation of Denver Water Facilities . 44 Prior Approval Required. 44 Standards for Work . 44 Permits. 44 Penalties for Unauthorized Operation . 44 Relocation of Denver Water Facilities. . 44 Facilities in Public Rights-of-Way . 44 Facilities Located in Denver Water Property and Easements . 44 Costs of Relocation . 45 Chapter 13 - RESERVED . 46 Chapter 14 - WATER CONSERVATION . 47 14.01 14.01.1 14.01.2 14.02 Water Waste Prohibited . 47 Water Waste Defined . 47 Water Use Restriction Distinguished. 47 Irrigation Uses. 48

14.02.1 14.02.2 14.02.3 14.02.4 14.02.5 14.03 14.03.1 14.03.2 14.03.3 14.03.4 14.03.5 14.04 14.05 14.06 14.07 14.07.1 Xeriscape . 48 Irrigation of More Than One Acre . 48 Irrigation of Narrow Strips of Land . 48 Soil Amendment for Irrigation of Turf at Newly Licensed Premises . 49 Rain Sensors Required . 49 Industrial, Commercial and Public Use . 49 Best Management Practices (BMPs) . 49 Heating or Process Water . 49 Cooling. 49 Car Washing . 49 Commercial Power Washing . 50 Decorative Water Features . 50 Lakes and Ponds . 50 Emergency Water Use Restrictions . 50 Enforcement . 50 Enforcement During Drought Conditions . 50 Chapter 15 - DROUGHT AND WATER SHORTAGE RESPONSE. 51 15.01 Application of this Chapter . 51 15.01.1 Application of Drought/Water Shortage Response within Distributor Contract Areas . 52 15.01.2 Application of Drought/Water Shortage Response to Recycled Water Licensees. 52 15.01.3 Definitions . 52 15.02 Drought Watch Response . 53 15.02.1 Increased Communication and Education . 53 15.02.2 Voluntary Water Use Restrictions . 53 15.02.3 Fixed-Amount Water Contracts . 53 15.03 Stage 1 Drought Response. 54 15.03.1 Irrigation . 54 15.03.2 Outdoor Water Features. . 55 15.03.3 Washing of Vehicles. . 55 15.03.4 Washing of Impervious Surfaces . 55 15.03.5 Food and Lodging Establishments . 55 15.03.6 Water Restriction Variances . 56 15.03.7 Fixed-Amount Water Contracts . 56 15.04 Stage 2 Drought Response. 56 15.04.1 Irrigation . 56 15.04.2 Outdoor Water Features . 57 15.04.3 Washing of Vehicles . 57 15.04.4 Washing of Impervious Surfaces . 57 15.04.5 Water Food and Lodging Establishments . 58 15.04.6 Water Restriction Variances . 58 15.04.7 Fixed-Amount Water Contracts . 58 15.05 Stage 3 Drought Responses . 59

15.05.1 15.06 15.06.1 15.06.2 15.06.3 15.07 15.07.1 15.07.2 15.07.3 15.07.4 . 59 Enforcement of this Chapter . 59 Compliance . 59 Suspension of Service . 60 Appeal Process . 60 Use of Water Not Controlled or Provided by Denver Water . 60 Certification . 60 Signage. 60 Contamination Prevention. 60 Water Waste . 60 Chapter 16 - HEARING PROCEDURES FOR DISPUTES UNDER THE OPERATING RULES . 61 16.01 16.02 16.03 16.03.1 16.03.2 16.03.3 16.03.4 16.04 16.04.1 16.04.2 16.04.3 16.04.4 16.04.5 16.05 16.06 16.07 16.07.1 16.07.2 16.07.3 16.08 Application of this Chapter . 61 Informal Resolution . 61 Formal Hearing . 61 Appointment of Hearing Officer . 61 Request for Formal Hearing. 61 Timing of Formal Hearing . 62 Notice of Hearing . 62 Conduct of Hearing . 62 Attendance. 62 Rights of the Parties . 62 Evidence . 62 Burden of Proof . 62 Recording . 62 Decision of the Hearing Officer . 62 Jurisdiction of the Hearing Officer . 63 Appeals to the CEO/Manager . 63 Non-payment Appeal . 63 Procedure for Appea

OPERATING RULES of the BOARD OF WATER COMMISSIONERS CITY AND COUNTY OF DENVER Denver, Colorado Adopted December 12, 2007 Last Amended June 9, 2021

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