Toyota Financial Services-Page 6

Toyota's charge for these services is called the "Delivery, Processing and Handling Fee" and is based on the value of the processing, handling and delivery services Toyota provides as well as Toyota's overall pricing structure. Toyota may make a profit on the Delivery, Processing and Handling Fee. Excludes taxes,

Financial Empowerment 2 Financial education –strategy that provides people with financial knowledge, skills and resources Financial education builds an individual’s knowledge, skills and capacity to use resources and tools, including financial products and services leading to Financial Literacy Financial empowerment includes financial education and financial literacy –focuses .

Lexus Financial Services is a trading name of Toyota Financial Services (UK) PLC. Registered Office: Great Burgh, Burgh Heath, Epsom, KT18 5UZ. Registered in England with Number 02299961. VAT Registration Number 991 2659 83. Authorised and regulated by the Financial Conduct Authority. GBNGX0065LBR (Jan 20) ASSET PROTECTOR

Management quality n Types of Quality Sought by Toyota Industries Quality Vision 2020 All members in the Toyota Industries Group place utmost emphasis on quality first and continuously supply attractive products/services that anticipate global customers' needs. Quality inspection by top management QC circle activities at Kirloskar Toyota

when a service is due, the service handbook takes precedence. 5. CHARGES AND PAYMENTS 5.1 For the New Vehicle Toyota Service Plan Plus package, the total payment made by You covers 3 services, 1 MOT* and 2 years of Toyota Roadside Assistance. 5.2 For the Used Vehicle Toyota Service Plan Plus package, the total payment made by You covers

The Toyota Financial Services (South Africa) Limited ("the Company") Audit, Risk, Compliance, Social and Ethics Committee is a sub-committee of the board of directors. It assists the Board through advising and making recommendations on financial reporting, risk management and systems of internal financial controls,

The Toyota Financial Services (South Africa) Limited ("TFSSA") Audit, Risk, Compliance, Social and Ethics Committee is a sub-committee of the board of directors. It assists the Board through advising and making recommendations on financial reporting, risk management and systems of internal financial controls, external

A4.1 Toyota Financial Services' Loan Portfolio Growth 71 A4.2 Nonperforming Loans 90 Dynamics 71 A4.3 Toyota Financial Services 2020 Sales Plan 72. vii Acknowledgments T he author of this report is Sultanova Botagoz, national financial inclusion specialist in Kazakhstan,