Web-based Training BMC Product Name: User BMC Remedy

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CertificationBMCRemedyARUserSystem 20.x: AdministratorBMCProductName:About the Product:BMC Remedy AR System is a professional development environmentthat leverages the recommendations of the IT Infrastructure Library(ITIL) and provides a foundation for Business Service Management(BSM) solutions.Using BMC Remedy AR System, nonprogrammers can build powerfulbusiness workflow applications and deploy them simultaneously inweb, Microsoft Windows, UNIX, and Linux environments.Note: For more information on a course, click the course box below.TrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Training Target Group – Administrator Responsibilities: Installing BMC Remedy AR System software Defining their organization's work processes and business rules Determining how to allocate server and database resources Managing BMC Remedy AR System access control by assigning permissions for BMCRemedy AR System applications and their components Maintaining BMC Remedy AR System by adding and deleting users, groups, and roles;backing up BMC Remedy AR System servers; importing data from other systems.Recommended for: Administrators, DevelopersApplicable Versions: 18.x, 19.xBMC Remedy AR System20.x: FundamentalsAdministering – Part 1BMC Remedy AR System20.x: FundamentalsAdministering – Part 2BMC Certified Associate:Remedy AR System 20.xOnline ExamWBTILTCRT3 hrs4 days2 hrsBMC Certified Associate:Helix ITSM 19.x OnlineExamCRT Copyright 2019 BMC Software, Inc.Web-based Training2 hrsSee BMC Helix ITSM 19.x: Administratorfor more information about this examBMC Certified Professional:Helix ITSM 19.x OnlineProctored Exam*CRT2 hrs* Exam requires both theCertified Associate Exam forBMC Remedy AR System andBMC Helix ITSM

CertificationBMCRemedyARUserSystem 9.x: DeveloperBMCProductName:About the Product:BMC Remedy AR System is a professional development environmentthat leverages the recommendations of the IT Infrastructure Library(ITIL) and provides a foundation for Business Service Management(BSM) solutions.Using BMC Remedy AR System, nonprogrammers can build powerfulbusiness workflow applications and deploy them simultaneously inweb, Microsoft Windows, UNIX, and Linux environments.Note: For more information on a course, click the course box below.Web-based TrainingTrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Training Target Group – Developer Responsibilities: Creating a BMC Remedy AR System application that reflects a set of work processesand business rules, or working with a consultant to create an application Localizing a BMC Remedy AR System application for use in other languages orcountries Modifying a BMC Remedy AR System application to reflect changes in theorganization's work processesRecommended for: Developers, AdministratorsApplicable Versions: 9.xBMC Remedy AR System9.1: ConceptsBMC Remedy AR System9.1: Basic DevelopmentBMC Certified Associate:Remedy AR System 9.xDeveloper Online ExamBMC Certified Professional:BMC Remedy AR System 9.xDeveloper Practical ExamWBTILTCRTCRT3 hrs Copyright 2019 BMC Software, Inc.4 days2 hrs32 hrs

CertificationBMCHelixName:ITSM User19.x: AdministratorBMCProductWeb-based TrainingTrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Product:BMC Helix ITSM provides an introduction to ITSM applicationadministration and introduces the architecture and commonconfiguration elements of the BMC Helix ITSM applications.About the Training Target Group – Administrator Responsibilities: Describe ITSM foundation data and concepts Configure Service Desk, Change and Release Management and Asset Management Identify the resources needed to install BMC Remedy AR System and BMC RemedyApplications Prepare the learner to take courses on ITSM and CMDBNote: For more information on a course, click the course box below.Recommended for: AdministratorsApplicable Versions: 19.xBMC Helix ITSM 19.x:FundamentalsAdministering - Part 1WBT6 hrsBMC Helix ITSM 19.x:FundamentalsAdministering - Part 2BMC Certified Associate:Helix ITSM 19.x OnlineExamILTILTCRT5 days5 days2 hrsBMC Certified Associate:Helix ITSM/Remedy ARSystem 20.x forAdministrators OnlineExamCRT Copyright 2019 BMC Software, Inc.2 hrsBMC Certified Professional:Helix ITSM 19.x OnlineProctored Exam*CRT2 hrs* Exam requires both the CertifiedAssociate Exam for BMC RemedyAR System and BMC Helix ITSM* BMC Certified Associate:Remedy AR System 9.0 OnlineExam is acceptable if current

CertificationBMCHelixName:ITSM User9.x: DeveloperBMCProductTrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Product:BMC Helix ITSM provides an introduction to ITSM applicationadministration and introduces the architecture and commonconfiguration elements of the BMC Helix ITSM applications.About the Training Target Group – Administrator Responsibilities: Customize the BMC Remedy ITSM applications in on-premise and BMC RemedyOnDemand environmentsRecommended for: DevelopersApplicable Versions: 9.xNote: For more information on a course, click the course box below. Copyright 2019 BMC Software, Inc.BMC Remedy AR System9.1: Basic DevelopmentBMC Remedy IT ServiceManagement 9.0:Administrator ConceptsBMC Remedy IT ServiceManagement 9.1:DevelopmentILTWBTILTILT4 daysWeb-based Training6 hrs5 days5 days

CertificationBMCHelixName:ITSM User20.x: UserBMCProductTrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Product:BMC Helix ITSM provides an introduction to ITSM applicationadministration and introduces the architecture and commonconfiguration elements of the BMC Helix ITSM applications.Note: For more information on a course, click the course box below. Copyright 2019 BMC Software, Inc.Web-based TrainingAbout the Training Target Group – User Responsibilities: Assess requests for change that originated from Incident Management, ProblemManagement, Release Management or Continuity Management Determine the risk & impact for requested changes and prepare implementationplans by creating tasks After an item is ordered has been delivered, verify the condition and informpurchasing Provide the interface between the service owner organization and its customers Resolve as many of their registered incident requests Validate incident request resolutions with their usersRecommended for: Users, Specialists, Incident Analysts, Group Coordinator, ProblemCoordinator, Change Coordinators, Change Manager, Release Coordinators, Specialists,Software Asset Manager, Approver, Purchasing Agents, Contract ManagerApplicable Versions: 19.02, 19.08, 20.02BMC Helix ITSM – ProblemManagement 20.x:Fundamentals UsingBMC Helix ITSM – AssetManagement 20.x:Fundamentals UsingWBTWBT4 hrs7 hrsBMC Helix ITSM – ChangeManagement 20.x:Fundamentals UsingBMC Helix ITSM – IncidentManagement 20.x:Fundamentals UsingWBTWBT7 hrsSelect the appropriate course for your role5 hrs

CertificationBMCHelix Name:– SmartIT 20.x: ed Classroom/OnlineInstructor-led TrainingAbout the Product:Smart IT sets a new standard for the modern workplace with anintuitive, social, and mobile Service Desk experience to enable a moreknowledgeable and collaborative workforce organized around IT roles.The users will be equipped with the knowledge to easily work withtickets, knowledge articles, assets, and the main features of Smart IT.About the Training Target Group – Administrator Responsibilities: Configure Smart IT or performs other application related administrative functions Manage Screen Configuration and Knowledge Template Styles of Smart ITRecommended for: AdministratorsApplicable Versions: 19.02, 19.08, 20.02Note: For more information on a course, click the course box below.BMC Helix ITSM – Smart IT19.x: Fundamentals UsingBMC Helix ITSM – Smart IT19.x: FundamentalsAdministeringBMC Certified Associate:Helix ITSM – Smart IT 19.xOnline ExamWBTILTILTCRT Copyright 2017 BMC Software, Inc.3.5 hrsWeb-based Training2 days5 days2 hrs

CertificationBMCHelix Name:– SmartIT 20.x: UserBMCProductUserAbout the Product:Smart IT sets a new standard for the modern workplace with anintuitive, social, and mobile Service Desk experience to enable a moreknowledgeable and collaborative workforce organized around IT roles.The users will be equipped with the knowledge to easily work withtickets, knowledge articles, assets, and the main features of Smart IT.Note: For more information on a course, click the course box below.TrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Training Target Group – User Responsibilities:Any Smart IT user who performs one or more of the following jobs in your organization: Service Desk Agent, 1st and 2nd Line Support Agent, or Field Support Agent Problem Manager, Problem Coordinator, Problem Submitter, or Problem solutionimplementers Knowledge articles creation, management, and administration Asset (CI) creation, updates and Asset inventory managementRecommended for: UsersApplicable Versions: 19.02, 19.08, 20.02BMC Helix ITSM – Smart IT19.x: Fundamentals UsingTraining CompletedWBT Copyright 2017 BMC Software, Inc.3.5 hrsWeb-based Training

rting 19.x: UsersAbout the Product:BMC Remedy Smart Reporting is an easy-to-use report writer for nontechnical users, delivering drag-and-drop simplicity for formatting anddata selection. It is designed to reuse components, such as SourceConnections and Views, as much as possible. This model creates ahierarchy of objects within BMC Remedy Smart Reporting.Note: For more information on a course, click the course box below.TrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Training Target Group – User Responsibilities: Service Desk Agent, 1st and 2nd Line Support Agent, or Field Support Agent Problem Manager, Problem Coordinator, Problem Submitter, or Problem solutionimplementers Knowledge articles creation, management, and administration Asset (CI) creation, updates and Asset inventory managementRecommended for: UsersApplicable Versions: 18.08, 19.02, 19.08BMC Remedy SmartReporting 19.x:Fundamentals UsingWBT Copyright 2017 BMC Software, Inc.Training Completed2 hrsWeb-based Training

rting 19.x: AdministratorsAbout the Product:BMC Remedy Smart Reporting is an easy-to-use report writer for nontechnical users, delivering drag-and-drop simplicity for formatting anddata selection. It is designed to reuse components, such as SourceConnections and Views, as much as possible. This model creates ahierarchy of objects within BMC Remedy Smart Reporting.Note: For more information on a course, click the course box below.TrainingASPInstructor-led Classroom/OnlineInstructor-led TrainingAbout the Training Target Group – User Responsibilities: Access Knowledge-Centered Support (KCS) reports, Release Management reports,and KPI reports Navigate console elements including the dashboards, Browse page, My Contentpanel, Left-side navigation pane, and User Profile area Create a custom report Save, export, format, share, and edit reports Create and work with storyboards Create and manage Dashboard tabsRecommended for: AdministratorsApplicable Versions: 18.08, 19.02, 19.08BMC Remedy SmartReporting 19.x:Fundamentals UsingWBT Copyright 2017 BMC Software, Inc.BMC Remedy SmartReporting 19.x:FundamentalsAdministering2 hrsILTWeb-based TrainingBMC Certified Associate:Remedy Smart Reporting19.x: Fundamentals Using2 daysWBT2 hrs

BMC Helix ITSM provides an introduction to ITSM application administration and introduces the architecture and common configuration elements of the BMC Helix ITSM applications. BMC Product Name: UserBMC Helix ITSM 20.x: User Certification ASP Web-based Training Instructor-led Training Note: F

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