Cause And Effect Ishikawa Fishbone . - Business Tools Store

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C AUSE AND E FFECT I SHIKAWAF ISHBONE D IAGRAMExcel Template User GuideA Cause and effect diagram, aka a fishbone diagram, Ishikawa diagramand herringbone diagram, is a tool used for problem root cause analysisthat helps to identify, sort and display possible causes of a specificproblem or quality characteristic.In Root Cause Analysis (RCA) it graphically illustrates the relationshipbetween a given outcome and all the factors that influence the outcome.The root cause analysis results are typically grouped into categories toidentify the sources of variation. Standardized categories have emergeddepending on the industry sector. This has given rise to three popularCause and Effect Fishbone diagrams based on the root cause categories.These are: 6 Ms used in manufacturing sector7 Ps used in marketing environments5 Ss used in the service industriesThe Excel Template provides three templates in a single Excel Workbook.www.businesstoolsstore.com12/4/2012 Copyright The Business Tools Store 2012

Page 112/4/2012CAUSE AND EFFECT ISHIKAWAFISHBONE DIAGRAMExcel Template User Guide1 INTRODUCTIONA Cause and effect diagram, aka a fishbone diagram, Ishikawa diagram and herringbonediagram, is a tool used for problem root cause analysis that helps to identify, sort anddisplay possible causes of a specific problem or quality characteristic.In Root Cause Analysis (RCA) it graphically illustrates the relationship between a givenoutcome and all the factors that influence the outcome.The root cause analysis results (RCA) are typically grouped into categories to identify thesources of variation. Standardized categories have emerged depending on the industrysector. This has given rise to three popular Cause and Effect Fishbone diagrams basedon the root cause categories. These are: 6 Ms used in manufacturing sector (Figure 1)7 Ps used in marketing environments (Figure 2)5 Ss used in the service industries (Figure 3)Figure 1 6Ms Cause and Effect Ishikawa Fishbone Diagram6 Ms: Manufacturing Sector Machine (technology)Method (process)MaterialMan Power/Mind PowerMeasurementMilieu/Mother Nature (Environment) Copyright The Business Tools Store 2011www.businesstoolsstore.com1

Page 212/4/2012Figure 2 7Ps Cause and Effect Ishikawa Fishbone Diagram7 Ps: Marketing Environments Product/ServicePricePlacePeopleProcessPhysical EvidenceFigure 2 7Ps Cause and Effect Ishikawa Fishbone Diagram5 Ss: Service Industries SurroundingsSuppliersSystemsSkillsSafetyThe template requires Excel 2007 or later edition. Copyright The Business Tools Store 2011www.businesstoolsstore.com2

Page 312/4/2012 2 USER INSTRUCTIONSThe Cause and Effect Ishikawa Fishbone Diagram Excel Template provides threetemplates in a single Excel Workbook. You get all three to use as you find mostappropriate.Each template is self-contained in a tab within the workbook.Figure 4 Cause and Effect Ishikawa Fishbone Diagram MenuSelect the chosen template from the menu (figure 4 above) or go directly to the relevanttab in the Excel workbook.The Effect: The description of the Effect can be entered in the appropriate box byclicking within the box and edited the text within the box.The Causes: Up to three Causes can be entered under each category or classification e.g.the 6 Ms. To enter or edit any Cause click into the relevant box and type the requiredtext. Copyright The Business Tools Store 2011www.businesstoolsstore.com3

Page 412/4/20123 PRINTING THE DIAGRAM1Figure 5 Selecting the Print area of the Cause and Effect Ishikawa Fishbone DiagramTo print the completed diagram:1. Select “Print Area” from the dropdown list as depicted in item 1 in figure 5 above.2. Select Print and the desired printer from the Excel File menu3. Use the “Print Selection” and “Landscape Orientation” from the printer options. Copyright The Business Tools Store 2011www.businesstoolsstore.com4

A Cause and effect diagram, aka a fishbone diagram, Ishikawa diagram and herringbone diagram, is a tool used for problem root cause analysis that helps to identify, sort and display possible causes of a specific problem or quality characteristic. In Root Cause Analysis (RCA) it

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ut the actual reason for a fishbone in this white paper goes back to a guy named Ishikawa. Karou Ishikawa was a Japanese professor and engineer who developed the fishbone diagram in the 1940s to analyze problems in manufacturing1. It is a cause and effect diagram that is sometimes called the Ishikawa diagram, the fishbone diagram, or the .

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Ishikawa diagram Ishikawa diagrams, also known as fishbone or cause-and-effect diagrams, were developed in the 1960s by Kaoru Ishikawa to show the specific causes of an event. Ishikawa diagrams are often used during product design to identify, in progressive levels

2.1.1 Ishikawa diagram. A Cause and Effect diagram represents various elements (causes) of a system that can contribute to a problem (effect). It was developed in 1943 by Professor Kaoru Ishikawa in Tokyo. It is sometimes called the Ishikawa or Fishbone Diagram.

Creating a Fishbone (Ishikawa) Diagram Creating Fishbone diagrams for root cause analysis is easy. Follow the steps below and you’ll have the diagram you need to identify the root causes of defects and deviation. Step 1: Select the Fishbone Template Select Fishbone from the QI Macros Menu. Step 2: Fill in the text for the main bones and 5 Whys.

Figure 7.3 An Actual Fishbone Example For additional examples of cause-and-effect or Ishikawa diagrams refer to: Ishikawa, K., (1982)17. Dr. Ishikawa attributed the first application of a cause-and-effect diagram to Tomiko Hashimoto’s article, “Elimination of Volume Rotation Defects Through QC Circle Activities,” Factory Work and QC, No. 33.

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