NAB EFTPOS USER GUIDE
NAB EFTPOSUSER GUIDEfor Countertop& MobileTerminals
About your NAB EFTPOS TerminalNAB EFTPOS MobileNAB EFTPOSCountertop
Table of ContentsGetting to know your NAB EFTPOS VeriFone terminal.5Contactless – Tap & Go.8Purchase – Tap.9Purchase – Insert/Swipe using PIN.10Purchase – Insert/Swipe using Signature.12Purchase with Cash-out.14Purchase with Tip.16Tip adjustment.19Cash-out only.21Refund.23Re-print receipt for the last transaction.26Review the details of the last transaction before printing.27Re-print receipt for a past Transaction.29Transaction listing.31Print Settlement Totals – Pre-settlement.32Print Settlement Totals – Last Settlement.33Manual Settlement.34Automatic Settlement Set-up.36Automatic Last Settlement Set-up.38Clear Auto Settings.40Pre-Authorisation.41Pre-Authorisation completion.44Surcharge.47Surcharge – Turn on/off.48Surcharge and Card Acceptance Set-up.49Shift Totals.52Balance Enquiry.53Void.55Change Merchant Password.57Change Terminal Password.59Keyboard Lock.61Stationery Order (ordering receipt rolls).62Fallback procedure.63UnionPay Cards.64Manual Backup.67Termination of EFTPOS service.69
This User Guide is for NAB merchants who have signed the Merchant Agreement GeneralTerms and Conditions. Please make yourself fully aware of the capabilities and limitationsof your new EFTPOS terminal and do not hesitate to contact NAB should you have anyfurther queries.NAB is here to help you 24 hours a day, 7 days a weekCall Merchant Service Centre1300 369 852EmailMerchant.Service.Centre@nab.com.auBefore contacting the NAB Merchant Service Centre in regard to any error message, pleasewrite down all the error information as well as your merchant and terminal numbers soyour query can be quickly resolved.For AuthorisationCredit Cards13 25 15Debit Cards – Cheque or Savings1300 369 852American Express1300 363 614Diners Club1800 331 112Sales Enquiries1300 EFTPOS (1300 338 767)8am – 6pm Monday to FridayFraud related enquiries1300 622 372 (Option 3)8am – 5pm Monday to FridayLost or Stolen cards Call the above authorisation line appropriate for thecard type used (credit or debit). Ask for extension 500Service response timeIt is NAB’s intent to replace a faulty terminal within 8 business hoursin metropolitan areas.Merchant DetailsPlease insert your details here for quick reference.EB Merchant No.Terminal No.Store No.
Getting to know your NAB EFTPOS VeriFone terminalVeriFoneINDICATOR LEDTERMINAL DISPLAY /TOUCHSCREENSWIPE RS*,’ ”XCANCEL /POWER OFF KEYABCJKLDEFMNOWXYENTER /POWER ON KEYCLEAR KEYCHIP CARD READER
Getting to know your NAB EFTPOS VeriFone terminal (continued)Using the Touch-screenThe VeriFone terminal has a colour touch-screen. Navigating using the touch-screen iseasy and intuitive for both you and your customers. Simply follow the prompts and pressthe option on the screen to make a selection.Using the KeypadThis button on the terminal keypad is used to accept data entry orproceed with a function and is the same as using the SELECT or OKbuttons displayed on the touch-screen. This button is also used to poweron the terminal when held down for a period of time.This button on the terminal keypad is used for clearing entered data ormoving back to the previous screen and is the same as using the CLEARor BACK buttons displayed on the touch-screen.This button on the terminal keypad is used to cancel the current functionand return to the home screen and is the same as using the CANCEL orNO buttons displayed on the touch-screen. This button is also used topower off the terminal when held down for a period of time.NAB EFTPOS Countertop home screen NAB EFTPOS Mobile home screen
Getting to know your NAB EFTPOS VeriFone terminal (continued)Accessing Additional FunctionalityThere are two ways to access the menu1. Press the menu button on the home screen2. Press the hash key on the keypador#Navigating the MenuThere are 18 main menu itemsMove up and down the three menu pages using the arrow keysTo choose a menu item:1. Press the menu item using the touch-screen then SELECT, or2. Enter the number of the menu item using the keypad then SELECTAll cards will be able to be used on the terminal by either Tap (using the contactless feature) Insert (using the chip), or Swipe (using the magnetic stripe)
Contactless – Tap & GoThe NAB EFTPOS VeriFone terminals come ready with the capability to accept Contactlesscredit card payments, commonly referred to as ‘tap and go’. Your customer’s chip cardmust have the following symbol in order to use the Contactless feature.What are the advantages of Contactless capability?Quick and easy to use – simply tap the chip card on the terminal screen and goIf the purchase is less than 100, there is no need for your customer to enter a PINor sign the merchant receiptIf the purchase is over 100, your customer will be required to enter a PIN or signthe merchant receiptPrinting the customer receipt is optional regardless of the transaction amount.Are there any restrictions in using Contactless?If the purchase amount is greater than 250, your customer will be prompted bythe terminal to insert or swipe their cardCustomers will not be provided with the option to select an Account as Contactlessis available for credit transactions onlyOnly a Purchase transaction can be made using Contactless.
Purchase – TapStep 1Step 3Enter the sale amount directly from thehome screen and press OKPrompt customer to remove their cardStep 2Prompt customer to TAP their cardAn acknowledgement will be displayedonce the purchase has been approvedand the merchant receipt will printStep 4Press YES to print the customer receipt ifrequired. The customer receipt will printautomatically if a selection is not madeEnsure your customer holds their card tothe screen until all four bars ‘light up’ andthe terminal sounds a beep. This will onlytake a few seconds
Purchase – Insert/Swipe using PINStep 1Step 3Enter the sale amount directly from thehome screen and press OKPrompt customer to select their accountStep 4Step 2Enter PIN and press OKPrompt customer to INSERT or SWIPEtheir cardAn acknowledgement will be displayedonce the purchase has been approvedand the merchant receipt will print
Purchase – Insert/Swipe using PIN (continued)Step 5Press YES to print the customer receipt ifrequired. The customer receipt will printautomatically if a selection isnot made
Purchase – Insert/Swipe using SignatureStep 1Step 3Enter the sale amount directly fromthe home screen and press OKPrompt customer to select an accountStep 4Step 2Prompt customer to INSERT or SWIPEtheir card Prompt customer to press OK
Purchase – Insert/Swipe using Signature (continued)Step 5Step 7Remove card from the terminalif insertedPress YES to print the customer receipt ifrequired. The customer receipt will printautomatically if a selection isnot madeStep 6Prompt customer to sign the receipt.You will need to verify your customer’ssignature with the signature on the card.If this is correct, press YESAn acknowledgement will be displayedonce the signature has been verified
Purchase with Cash-outThe cash-out function is only available ondebit (cheque and savings) accounts forEFTPOS transactions.It is an optional feature that you mayenable or disable by contacting theMerchant Service Centre.Step 2Enter a cash-out amount and press OK(you can skip this step by pressing OKif cash-out is not requested)If you have enabled the cash-out feature,an additional screen will display after youenter the Purchase amount.A purchase with cash-out transaction isshown as one total item in the settlementreport and on the monthly merchantstatement.Step 1Enter the sale amount directly fromthe home screen and press OK Step 3Prompt customer to SWIPE or INSERTtheir card
Purchase with Cash-out (continued)Step 4Step 6Prompt customer to select their accountPress YES to print the customerreceipt if required. The customer receiptwill print automatically if a selection isnot madeStep 5Prompt customer to enter their PINand press OKAn acknowledgement will be displayedonce the purchase has been approved
Purchase with TipThe Tip Amount screen will only displayif the tipping feature has been enabled.You may enable or disable the tippingfeature by contacting the MerchantService Centre.Step 2Prompt customer to INSERT or SWIPEtheir cardA purchase with tip transaction is shownas one total item in the settlement reportand on the monthly merchant statement.Step 1Enter the sale amount directly fromthe home screen and press OKStep 3Prompt customer to select an account
Purchase with Tip (continued)Step 4Step 6Enter the tip amount and press OK,or skip this step by pressing OKEnter PIN and press OKStep 7Step 5Review the tip confirmation screenand press OKRemove card from the terminalif inserted
Purchase with Tip (continued)Step 8You will need to verify your customer’ssignature with the signature on the card.If this is correct, press YESAn acknowledgement will be displayedonce the signature has been verifiedStep 9Press YES to print the customer receipt ifrequired. The customer receipt will printautomatically if a selection is not made
Tip AdjustmentA tip adjustment allows a merchant toadd a tip after a purchase transaction hasbeen processed. Tip adjustments can beperformed on a credit card transaction andonly if this feature has been enabled onyour terminal. To enable or disable the tipadjustment feature, contact the MerchantService Centre.Step 3Enter the last 6 digits of the RRN foundon the receipt and press OKA tip adjustment must be completedbefore settlement time.Step 1Press the MENU button on the homescreenStep 4Enter the tip amount that is being addedto the original transaction and press OKStep 2Press 5. Tip Adjustment then press SELECT
Tip Adjustment (continued)Step 5Review the adjusted amount of thetransaction and press OKAn acknowledgement will be displayedonce the purchase with tip has beenapproved
Cash-out onlyThe cash-out feature is available on debit(cheque and savings) accounts only forEFTPOS transactions. It is an optionalfeature that you may enable or disable bycontacting the Merchant Service Centre.Step 3Enter required cash amount and press OKStep 1Press the MENU button on thehome screenStep 4Prompt customer to SWIPE or INSERTtheir cardStep 2Enter 7. Cashout and press SELECT
Cash-out only (continued)Step 5Step 7Prompt customer to select an account.Only CHQ and SAV can be chosenRemove card from the terminal if insertedStep 8Step 6Prompt customer to enter their PIN andpress OKOnce the transaction has been approved,you can provide your customer withthe cashPress YES to print the customer receiptif requiredAn acknowledgement will be displayedonce the cashout has been approved
RefundThe Refund feature is optional. Youmay enable or disable the Refund featureby contacting the Merchant ServiceCentre. Transaction and terminal refundlimits apply.Step 3Enter your merchant password and press OKContact the Merchant Service Centre if youhave forgotten your passwordStep 1Press the MENU button on the homescreenStep 4Enter the refund amount and press OKStep 2Press 2. Refund and press SELECT
Refund (continued)Step 5Step 7Prompt customer to SWIPE or INSERTtheir cardPrompt customer to press OK to print therefund receipt to signNote: Even if a PIN is entered, a signedreceipt will still be requiredStep 6Prompt customer to select their accountStep 8Ask customer to sign the receipt
Refund (continued)Step 9Step 11Remove card from the terminalif insertedPress YES to print the customer receiptif requiredStep 10A final acknowledgement will be displayedCompare the customer’s signature withtheir card and if correct press YESThe customer will receive the refundwithin 2 to 4 business days for Visa,MasterCard and EFTPOS transactions andup to 5 business days for UnionPay cardsNoteFor your protection against fraud, pleaseensure your merchant password ischanged regularly. Refer to page 57 forinstructionsAlways compare the signature on the cardwith the signature on the receiptAn acknowledgement will be displayedonce the refund has been approvedYou should always swipe or insert thecard through the terminal rather than keyentering the card information to reduceyour exposure to fraudulent transactions
Re-print receipt for the last transactionThis function allows you to printa duplicate receipt for the lasttransaction processed.Step 1Press the MENU button on thehome screenStep 2Enter 18. Function List then SELECT Step 3Enter 72 then SELECT. A duplicatemerchant receipt for the last transactionwill printStep 4Press YES to print a duplicatecustomer receipt
Review the details of the last transaction before printingThis function allows you to review thedetails of the last transaction processedon the terminal screen before you decideto print a duplicate receipt.Step 3Press OK to review details for thelast transaction.Step 1Press the MENU button on the homescreenPress SELECT to print a duplicatemerchant receipt if requiredStep 2Enter 9. Review & Reprintthen SELECT
Review the details of the last transaction before printing(continued)Step 4Press YES to print a duplicate customerreceipt if required
Re-print receipt for a past TransactionThis function allows you to printa duplicate receipt for a particulartransaction within the samesettlement period.Step 1Press the MENU button on thehome screenStep 3Enter the last 6 digits of the RRN foundon the receipt and press OKOr if you do not have the RRN, pressOK and use the scroll keys to find thetransactionStep 4Step 2Enter 9. Review & Reprint then SELECTPress SELECT to print the duplicatemerchant receipt
Re-print receipt for a past Transaction (continued)Step 5Press YES to print a duplicatecustomer receipt
Transaction listingThis function provides a print out ofall transactions processed since thelast settlement.Step 3Press SELECT to print all transactionsStep 1Press the MENU button on thehome screenThe transaction history will begin printingStep 4Step 2Press YES if the transaction listing printedOK or NO to print the transaction listingagainEnter 17. Transaction Listing thenpress SELECT
Print Settlement Totals – Pre-SettlementThis function prints a listing of alltransactions performed after the lastsettlement time until the current time.A pre-settlement does not settlethe terminal.Step 3Press 2. Pre-Settlement then SELECTStep 1Press the MENU button on the homescreenStep 4Press YES if you want to perform apre-settlement or NO to return to thehome screenStep 2Press 6. Settlement then SELECTAn acknowledgement will be displayedadvising the pre-settlement was successful
Print Settlement Totals – Last SettlementThis function will reprint the total valueof the transactions by card type at LastSettlement.Step 3Press 3. Last Settlement then press SELECTStep 1Press the MENU button on thehome screenStep 4Press YES if you want to perform a lastsettlement or NO to return to the homescreenStep 2Press 6. Settlement then press SELECTAn acknowledgement will be displayedadvising the last settlement was successful
Manual SettlementThis function allows you to manually settlefor the day.Step 3Press 1. Settlement then press SELECTNote: Your terminal will automaticallysettle at 9:30pm EST daily, unless a manualsettlement is performed.Step 1Press the MENU button on thehome screenStep 4Press YES if you want to perform asettlement or NO to return to thehome screenStep 2Press 6. Settlement then press SELECTAn acknowledgement will be displayedadvising the settlement was successful
Manual Settlement (continued)Step 5Press YES if the transaction listing printedOK or NO to print the transaction listingagain
Automatic Settlement Set-upThis function allows you to set-up theterminal to automatically settle every dayat a preferred time you specify.Step 3Press 5. Auto Settle Setup thenpress SELECTStep 1Press the MENU button on thehome screenStep 4For your terminal to automatically settleevery day at a selected time, press ENABLEStep 2Press 6. Settlement then press SELECT To remove automatic settlement,press DISABLE
Automatic Settlement Set-up (continued)Step 5Step 7Choose whether to ENABLE or DISABLEthe transaction listing to print after theterminal settlesPress YES to confirm auto settlementstart time or NO to reject auto settlementstart timeStep 6Step 8Enter the settlement time in a 24 hourHHMM format and press OKEnter 3 for the maximum numberof retries and press OK
Automatic Last Settlement Set-upThis function allows you to set-up theterminal to automatically print out the listof transactions since last settlement everyday at a preferred time you specify. Thisfunction does not settle the terminal.Step 3Press 6. Auto Last Settle Setupthen press SELECTStep 1Press the MENU button on thehome screenStep 4Choose whether to ENABLE or DISABLEAuto Last SettlementStep 2Press 6. Settlement then press SELECT
Automatic Last Settlement Set-up (continued)Step 5Step 7Choose whether to ENABLE or DISABLEthe transaction listing to printPress YES to confirm Auto Last Settlementstart time or NO to rejectStep 6Step 8Enter the settlement time in a 24 hourHHMM format and press OKEnter 3 for the maximum numberof retries and press OK
Clear Auto SettingsThis function allows you to remove theautomatic settlement settings that youhave set. The terminal will settle eachnight at 9:30pm EST.Step 3Press 7. Clear Auto Settle Settingsthen press SELECTStep 1Press the MENU button on the homescreenStep 4Choose YES or NO to whether youwant to clear the settingsStep 2Press 6. Settlement then press SELECT
Pre-AuthorisationThe Pre-Authorisation feature is optional.You may enable or disable this feature bycontacting the Merchant Service Centre.Step 2Press 3. Pre-Authorisation then SELECTPre-Authorisations are available for creditcards only.Pre-Authorisation is used to preserve avalue amount on a cardholder’s account.The value amount is generally held for upto 7 days depending on the cardholder’sfinancial institution.The funds are not debited from thecardholder’s account until final paymentis processed. A Pre-AuthorisationCompletion must be performed to processthe final payment.Step 1Step 3Enter the amount and press OKPress the MENU button on thehome screen
Pre-Authorisation (continued)Step 4Prompt customer to SWIPE or INSERTtheir cardStep 6Prompt customer to remove their cardStep 5Prompt customer to enter PIN then OK,or press OK to signIf a PIN was entered, an Approved screenwill display. If not, a Signature screenwill display.An acknowledgement will display once thePre-Authorisation has been processed
Pre-Authorisation (continued)Step 7Prompt customer to sign the receipt andverify customer’s signature
Pre-Authorisation completionThe pre-authorisation completionprocess looks up the originalpre-authorisation record, confirmsthe transaction value and puts thepre-authorisation payment throughas a transaction. A Pre-AuthorisationCompletion transaction should beperformed up to 7 days from whenthe Pre-Authorisation was processed.Step 3Prompt customer to SWIPEor INSERT their cardStep 1Press the MENU button on thehome screenStep 4Enter the 6 digit Auth# (Authorisationnumber) found on the merchant receiptand press OKNB The Auth# may at times be in analphanumeric format therefore checkthe details as you enter each numberStep 2Press 4. Completion and press SELECT
Pre-Authorisation completion (continued)Step 5Step 6Enter the last 7 digits of the RRN found onthe receipt and press OKEnter the Completion sale amountand press OKStep 5aStep 7Enter the Auth Date (AuthorisationDate) found on the receipt in DDMMformat and press OK. This is onlyrequired if the Pre-auth is not storedon the terminal. If the Pre-auth is storedon the terminal, the terminal will notprompt for an authorisation date andwill display the amount as in Step 6Prompt customer to sign the receipt
Pre-Authorisation completion (continued)Step 8Step 10Remove card from the terminalif insertedPress YES to print the customer receiptif requiredStep 9Verify the customer’s signature with thesignature on the card. If this is correct,press YES
SurchargeMerchants have the ability to charge customers an additional fee for paying by debit orcredit cards – surcharging. The surcharge can be either a fixed fee or a percentage feebased on the value of the transaction.A surcharge fixed fee amount that is greater than 3 or a percentage amount greater than15% is prohibited by the terminal.If you do decide to charge customers a fee for paying by a debit or credit card you willneed to make sure you do not act in a misleading or deceptive way.You should ensure customers are aware of the following: Customer are aware of the extra charge. How much it will be before the transaction is entered into.This can be done in many ways, including in-store notices or prominent messageson bills. Customers can choose whether to pay the card fee or to use another form ofpayment; eg. cash. The customer will have the option on the terminal screen to not acceptthe surcharge and cancel the transaction.
Surcharge – Turn on/offStep 1Step 3Press the MENU button on thehome screenThe terminal will display the current statusand ask if you would like to change it.Select YES to make changes to thesurcharge statusSelect NO to return to idle screenStep 2Enter 12. Surcharge then press SELECTStep 4For your terminal to calculate and applythe surcharge amount, press ENABLETo turn off the surcharge calculation,press DISABLE
Surcharge and Card Acceptance Set-upStep 1Step 3Press the MENU button on thehome screenPress YES to make changes tosurcharge values.Step 2Step 4Enter 12. Surcharge then press SELECTPress ENABLE
Surcharge and Card Acceptance Set-up (continued)Step 5Step 6Scroll to the card type.For example 2.Press YES to ACCEPT these types ofcards on your terminalVisa CR then press SELECTPress NO to cancel and return to thehome screenStep 7Press YES to set up SURCHARGE forthese types of cards on your terminalPress NO to cancel and return to thehome screen
Surcharge and Card Acceptance Set-up (continued)Step 8Step 10Choose whether you want the surchargeamount to be a fixed fee or a % of thetotal then press SELECTCheck the confirmation screen and pressYES to confirm or NO to cancelStep 11Step 9Enter a percentage amount (max 15%) ora fixed fee amount (max 3.00).Press OKRepeat these steps for each card type,account type and surcharge method youwant applied.Press CANCEL to exit menu and printa report listing each card type yourterminal accepts with the fixed amountor percentage fee that applies whereapplicable.
Shift TotalsThis function allows you to determine thetotal value of transactions since the lastre-set.Step 3Press YES to reset shift totals or NOto print current shift totalsStep 1Press the MENU button on the homescreenStep 4Step 2Enter 8. Shift Totals then press SELECT Press YES if the shift totals printedproperly or NO to print the shifttotals again
Balance EnquiryAn account balance can only be obtainedfor NAB cardholders(Savings or Cheque).Step 3Press 4. Balance Enquiry thenpress SELECTStep 1Press the MENU button onthe home screenStep 4Prompt customer to SWIPE orINSERT cardStep 2Enter 16. Other Transactions menuand press SELECT
Balance Enquiry (continued)Step 5Prompt customer to select an accountStep 6Prompt customer to enter theirPIN and to press OKStep 7The current balance and available fundswill be displayed. Press OK to continueand remove card if inserted
VoidThis function allows the last transactionperformed to be cancelled. This is anoptional feature and can be added orremoved by contacting the MerchantService Centre.Step 3Press 1. Void then SELECTA void transaction will not appear onthe Merchant Statement, Settlementreport or on the cardholder’s statement.Step 1Press the MENU button on thehome screenStep 4Enter the merchant passwordand press OKStep 2Enter 16. Other Transactions menu
Void (continued)Step 5Review the Void Transaction screen andpress YES to void the transaction or NO tocancel and return to the home screenStep 6An acknowledgement will be displayedonce the transaction has been voidedPress YES to print the customer receiptif required
Change Merchant PasswordThis function allows you to change theMerchant password which is used toaccess some functions such as Refundsand Voids.Step 3Press 1. Merchant Password then SELECTStep 1Press the MENU button on thehome screenStep 4Enter the existing Merchant passwordand press OKStep 2If unknown, the Merchant passwordcan be obtained by calling the MerchantService Centre on 1300 369 852Enter 15. Password Change thenpress SELECT
Change Merchant Password (continued)Step 5Step 7Enter a new Merchant password andpress OKAn acknowledgement will be displayedonce the Merchant password hasbeen changedStep 6Enter the new Merchant password againto confirm and press OK
Change Terminal PasswordThis function allows you to changethe Terminal password which is usedto unlock the terminal.Step 3Press 2. Terminal Password then SELECTStep 1Press the MENU button on thehome screenStep 4Enter the existing Terminal password andpress OKStep 2Enter 15. Password Change thenpress SELECTIf unknown, the Terminal password can beobtained by calling the Merchant ServiceCentre on 1300 369 852
Change Terminal Password (continued)Step 5Step 7Enter a new Terminal password andpress OKAn acknowledgement will be displayedonce the Terminal password hasbeen changedStep 6Enter the new Terminal password againto confirm and press OK
Keyboard LockStep 1Step 3Press the MENU button on thehome screenPress YES to lock the terminalStep 4Step 2Enter 13. Keyboard Lock thenpress SELECTEnter your 4 digit Terminal Passwordto unlock the terminal
Stationery Order (ordering receipt rolls)You may order receipt rolls directly fromyour terminal. The stationery orderwill not be sent straight away, it will besent after a logon or the next financialtransaction. You will receive an order of20 rolls w
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NAB EFTPOS Mobile Terminal Guide – Version 0.7 3 TABLE OF CONTENTS Getting to know your NAB EFTPOS terminal 6 Contactless – Tap & Go 8 Understanding your NAB EFTPOS Mobile terminal Integrated with your POS 9 Understanding your NAB EFTPOS Mobile terminal 10 NAB EFTPOS Mobile Multi-Merchant Terminals 11 N
Payment Express EFTPOS may be found on the start menu. You can open it by clicking on start, then all programs, then Direct Payment Solutions, and then EFTPOS Client. You may also open the Journal Viewer from this menu. HOT KEY You may set up a HotKey to open Payment Express EFTPOS. 1. Open the client from the system tray or the start menu. 2.
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Smartpay User Guide Pax S300 Combo (with S800 or S80/c) 3 Smartpay two-piece countertop EFTPOS is a Pax S300 customer facing touchscreen PINpad plugged into a merchant facing Pax S80c or Pax S800 base unit. For EFTPOS terminal enquiries, issues or support contact Smartpay Technical Helpdesk
3 Includes a Visa scheme fee charged to NAB and on charged to you. This fee is a percentage of the converted AUD amount shown on your statement. 4 Includes a Visa scheme fee charged to NAB and on charged to you. 5 This fee will not apply to purchases made using a NAB Platinum Visa Debit card. Transaction verification
the Corporations Act 2001 (Cth) and Australian Accounting Standards, are set out in NAB’s 2019 Annual Financial Report. Full detail on how cash earnings is defined, a discussion of non-cash earnings items and a full reconciliation of statutory net profit attributable to owners of NAB is set out in Note 2 of NAB’s 2019 Annual Financial Report.
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