About The GSA Vendor And Customer Self Service
About the GSA Vendor and CustomerSelf Service (VCSS) websiteThis brochure introduces key VCSS features and enhancements ofthe Phase 3 release of VCSS for Outlease customers.(VERSION 1.1)
1 / 10As part of a larger effort to modernize our financial managementservices for our customers, GSA has created the Vendor andCustomer Self Service (VCSS) website for billing and collections. Thisbrochure will introduce you to the main features and enhancementsof the Phase 3 release of VCSS for Outlease customers.What you can do with VCSSThe VCSS website will provide GSA customers like you with onlineaccess to your GSA billing and collections information.In the pages that follow, we’ve included screenshots from VCSS thathighlight its key functionality:VCSS has many benefits for both you and GSA, including: View Notices Improving the speed, efficiency and management of your accountspayable process by giving you access to timely and accurateinformation Access the Main Sections of VCSS Improving your account security and access control Reducing our environmental impact by using less paper Furthering the goals of both the Open Government Directive andgovernment-wide efforts to standardize financial management View Account Information Explore VCSS Phase 3 Enhancements Search Statements by Agreement View and Print Statements Correspond with GSA Accessing VCSSStep-by-step instructions on how to use these features, as well as themany others that are available on VCSS, can be found on the BAARwebsite at http://www.gsa.gov/baar.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
2 / 10VCSS is being released in three phases. By the end of the thirdphase, VCSS will provide all GSA customers with online access tobilling and billing data in standardized formats for multiple GSAservices. Outlease customers will transition to VCSS in November2015.RELEASE DATE GSA BUSINESS LINESPHASE 1August 2011(Completed) Rent FleetPHASE 2AJuly 2013(Completed) RWA and HOTD Manual Business ProcessesPHASE 2BJanuary 2014(Completed) Global Supply and AutoChoice Manual Business ProcessesPHASE 3WAVE 1October 2014(Completed) Manual Business ProcessesPHASE 3WAVE 2January 2015(Completed) Manual Business ProcessesPHASE 3WAVE 3November 2015(In Process) Public Building Services (PBS) - Outlease Manual Business Processes Additional Pegasys FunctionalityFebruary 2016(In Process)Federal Acquisition Services (FAS) Business Lines Assisted AcquisitionServices (AAS): AAS - Client Support Center (CSC), FEDSIM General Supplies and Services (GSS): Integrated Workplace Acquisition Center (IWAC) Integrated Technology Services (ITS): Network Services - Expanded Services, Networx, Local TelecomService and WITS, National IT Commodity Program, Managed Service Office (MSO)/USAccess ProgramManual Business ProcessesPHASE 3WAVE 4About the GSA Vendor and Customer Self Service (VCSS) websiteVCSS ReleaseScheduleAugust 2015
View Notices3 / 10After you log in to VCSS, you will first see the Notices Page, where you can view messages on system updates,reminders, and helpful tips on using this website.This is an example of theVCSS Notices Page. Clickon the links to expand orcollapse the messages.1. Notice Groups. You can save time by selecting only thebusiness lines you are interested in.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
4 / 10Access the Main Sections of VCSSThe VCSS Outstanding Balances By Account page shows a summary of your accounts and provides links to keysections of VCSS.This is an example ofthe VCSS OutstandingBalances by Account page,listing the accounts youregistered for.2. Accounts. View summaries for your accounts andbusiness lines. You can also see the users who areregistered to view your accounts.3. Statements. Review, download and print youraccount statements and statement details.6. View Outstanding Statements. View statementsby selecting one or more accounts. Additionalnavigation tabs then appear which allow you toview statements for the accounts you selected.4. Payments. See a summary of your payments.5. Correspondence. Ask questions about yourstatements and billing details, and see ourresponses to your questions.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
View Account Information5 / 10See high-level summaries of your account activity. Find statements and payments for your accounts.This example showsaccount summaries after asearch has been performed.To see all of your registeredaccounts, do an accountsearch by Statement Dateand without entering anyother criteria. Enter search criteria here. See search results here.7. Search. Search for statements, account summaries andpayments by account.8. View Account Summaries. See details about your accountsand payments. Outlease customers can also view their securitydeposit, if one was paid, as well as query closed receivables.9. View Security Deposits. Outlease customers can view theirsecurity deposit, if one was paid, as well as query closedreceivablesAbout the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
Explore VCSS Phase 3 Enhancements6 / 10New VCSS functions allow you to search for statements by agreement and to view dispute requests.This is an example ofthe VCSS OutstandingBalances By Accountpage, displaying thenew functions under theStatements navigation tab: Statement Search byAgreement View Dispute Requests10. Statement Search by Agreement. By selecting this option, you cansearch and view statements that are agreement-based for yourregistered accounts.11. Initiate Disputes. The statement section is also where you can initiatea formal dispute for an entire statement or for a specific charge(non-IPAC customers only).12. View Dispute Requests. By selecting this option, you can view thestatus of dispute requests for the accounts you select.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
Search Statements by Agreement7 / 10This VCSS function allows you to search for statements by agreement, by selecting the Statement Search byAgreement option and entering the agreement number in the search criteria.This is an example of theAgreement Search pageshowing the results of anagreement search. Enter search criteria here. See search results here.13. Agreement Search Criteria. By entering the Agreement number(Outlease Contract Number) in the Agreement Number field, youcan search and view statements that are agreement-based for yourregistered accounts.14. View Agreement Details. Additional navigation tabs appear when youselect an account, allowing you to see statements for that account. Youmay select more than one account at a time through this feature.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
View and Print Statements8 / 10You can view statements online or print a copy, as well as download your billing data for analysis.This is an example of theStatement Search pageshowing the results of astatement search.15 Enter search criteria here.16 17 1819 See search results here.15. Search Criteria. You can customize your statement results byentering specific search criteria. To see all your statements, searchby Statement Date, without entering other search criteria.16. View Statements. Select and see your statements.18. Sort. You can sort data based on any of several criteria,including business line and account.19. Export Data. Download statement details in commaseparated value (.csv) and Excel (.xls) formats.17. View, Download or Print. View statements in PDF format anddownload or print one copy at a time.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
Correspond with GSA9 / 10Initiate, view and manage your correspondence with GSA.This is an example of theCorrespondence page,where you can initiateand search on messagesregarding statements,accounts, or payments.202120. Search and View Correspondence History. You can search yourcorrespondence history by date, name, subject or other criteria byselecting the Correspondence navigation tab.21. Questions and Answers. Send us questions about your statements,accounts or payments. Fields with asterisks must be completed.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
10 / 10Accessing and signing in to VCSS.Once VCSS is implemented in November 2015, for Outlease, customers will receivetwo emails with the following information to assist in accessing VCSS: The first email will include the customer’s VCSS user ID. The second email will include instructions on how to create a VCSSpassword.Customers will then go to http://vcss.gsa.gov to sign into the VCSS website.Learn more or get helpTo get help or learn more about VCSS, go to http://vcss.gsa.gov and click on theTraining tab. If you can’t find your answer there, call the GSA Financial SystemsService Desk at 1.866.450.6588, 7:30 am – 7:30 pm ET, Monday–Friday excludingFederal holidays, or email OCFOServiceDesk@gsa.gov.About the GSA Vendor and Customer Self Service (VCSS) websiteAugust 2015
August 2015GSA FinancePhone: 800.676.3690Email: FW-OutleaseDocuments.Finance@gsa.govVCSS Help DeskPhone: 1.866.450.6588
What you can do with VCSS The VCSS website will provide GSA customers like you with online access to your GSA billing and collections information. VCSS has many benefits for both you and GSA, including: Improving the speed, efficiency and management of your accounts payable proces
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