OIT OPERATIONAL STRATEGIES SURVEY - Oit.ncsu.edu

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Survey online reportPage 1 of 11OIT OPERATIONAL STRATEGIES SURVEYReport IndexAdd FilterConvert to PDFView By RespondentPlease rate how important you think the following proposed projects are in helping OIT meet its vision and mission, andtheir importance to our customers (both internal and external). The data from this survey will be used to create a short listof projects that OIT will focus on in the development of its Strategic Operations Plan.GoFor additional information on the projects listed below, please review the OIT SOP Status Report.Individual completing this survey?GoHow important is simplifying application delivery services to:GoHow important is simplifying and improving our file services to:GoHow important is expanding content managed web hosting offerings to external units to:GoHow important is expanding identity management, moving to single sign-on and a unified directory to:GoHow important is improving student email and storage services to:GoHow important is improving managed desktop options to reduce redundant and unnecessary support efforts to:GoHow important is expanding imaging solution use to benefit more customers to:GoHow important is improving communications with customers to:GoHow important is it to improve help services with more online and integrated services to:GoHow important is improving campus access to licensed software and more collaborative licenses to:GoHow important is improving business intelligence availability for campus to:GoHow important is expanding options in MyPack Portal to:GoHow important is improving the financial reconciliation process to:GoHow important is improving the IT procurement process to:GoHow important is exploring ERP improvements to:GoHow important is developing a unified OIT Communication Plan document to:GoPlease rate how important you think the following proposed projects are in helping OIT meet its vision andmission, and their importance to our customers (both internal and external). The data from this survey will beused to create a short list of projects that OIT will focus on in the development of its Strategic Operations Plan.For additional information on the projects listed below, please review the OIT SOP Status 65/17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 2 of 11TopResponse ResponsetotalpercentIndividual completing this survey?87.4%97AITD Member7.2%8Other5.4%6OIT Staff MemberTotal # of respondents 112.Statistics based on 111 respondents0 filtered;1 skipped.Export GraphTopHow important is simplifying application delivery services to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and .6%(4)111our customers (bothinternal and )2.8%(3)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is simplifying and improving our file services to:Not Very Important 'tImportant Know5Somewhat Important 34ResponsetotalVery Important 5Don't 17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 3 of 11helping OIT meet itsvision and .1%(8)112our customers (bothinternal and )6.4%(7)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is expanding content managed web hosting offerings to external units to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and 7.1%(8)112our customers (bothinternal and 28)6.4%(7)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is expanding identity management, moving to single sign-on and a 65/17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 4 of 11directory to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and %(1)112our customers (bothinternal and .9%(1)108Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is improving student email and storage services to:Not Very Important 'tImportant Know5Somewhat Important 34ResponsetotalVery Important 5Don't Knowhelping OIT meet itsvision and .9%(10)112our customers (bothinternal and 2065/17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 5 of 11Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is improving managed desktop options to reduce redundant and unnecessarysupport efforts to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and mission.our customers (bothinternal and 5.5%(6)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is expanding imaging solution use to benefit more customers to:Not Very Important 'tImportant Know5Somewhat Important 34ResponsetotalVery Important 5Don't 17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 6 of 11helping OIT meet itsvision and 24.1%(27)112our customers (bothinternal and )22%(24)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is improving communications with customers to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and .9%(1)112our customers (bothinternal and %(0)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is it to improve help services with more online and integrated services 7e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 7 of 11Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and .7%(3)110our customers (bothinternal and )2.8%(3)106Total # of respondents 112.Statistics based on 110 respondents0 filtered;2 skipped.TopHow important is improving campus access to licensed software and more collaborative licensesto:Not Very Important 'tImportant Know5Somewhat Important 34ResponsetotalVery Important 5Don't Knowhelping OIT meet itsvision and .5%(5)112our customers (bothinternal and 232065/17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 8 of 11Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is improving business intelligence availability for campus to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and mission.our customers (bothinternal and 17)20.4%(22)108Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is expanding options in MyPack Portal to:Not Very Important 'tImportant Know5Somewhat Important 34ResponsetotalVery Important 5Don't 17e29?afterVoting 9930c1235d0611/14/2008

Survey online reporthelping OIT meet itsvision and mission.our customers (bothinternal and external).Page 9 of )109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is improving the financial reconciliation process to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and )27.7%(31)112our customers (bothinternal and 20)25.7%(28)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is improving the IT procurement process 7e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 10 of 11Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and )16.1%(18)112our customers (bothinternal and 19)15.6%(17)109Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is exploring ERP improvements to:Not Very Important 'tImportant Know5Somewhat Important 34ResponsetotalVery Important 5Don't Knowhelping OIT meet itsvision and 5%(33)112our customers (bothinternal and 74/232065/17e29?afterVoting 9930c1235d0611/14/2008

Survey online reportPage 11 of 11Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 skipped.TopHow important is developing a unified OIT Communication Plan document to:Not Very Important 'tImportant Know5Somewhat Important 3Responsetotal4Very Important 5Don't Knowhelping OIT meet itsvision and 112our customers (bothinternal and .5%(7)108Total # of respondents 112.Statistics based on 112 respondents0 filtered;0 232065/17e29?afterVoting 9930c1235d0611/14/2008

Statistics based on 112 respondents 0 filtered; 0 skipped. Top How important is simplifying and improving our file services to: View Not Very Important 1 2 Somewhat Important 3 4 Very Important 5 Don't Know Not Very Important 1 2 Somewhat Important 3 4 Very Important 5 Don't Know Response

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