GW Series LCD Monitor User Manual - B&H Photo
GW SeriesLCD MonitorUser Manual
CopyrightCopyright 2014 by BenQ Corporation. All rights reserved. No part of this publication maybe reproduced, transmitted, transcribed, stored in a retrieval system or translated into anylanguage or computer language, in any form or by any means, electronic, mechanical, magnetic,optical, chemical, manual or otherwise, without the prior written permission of BenQCorporation.DisclaimerBenQ Corporation makes no representations or warranties, either expressed or implied, withrespect to the contents hereof and specifically disclaims any warranties, merchantability orfitness for any particular purpose. Further, BenQ Corporation reserves the right to revise thispublication and to make changes from time to time in the contents hereof without obligation ofBenQ Corporation to notify any person of such revision or changes.The performance of flicker-free may be affected by external factors such as poor cable quality,unstable power supply, signal interference, or poor grounding, and not limited to the abovementioned external factors. (Applicable for flicker-free models only.)Power SafetyPlease follow these safety instructions for best performance, and long life for your monitor. The AC plug isolates this equipment from the AC supply. The power supply cord serves as a power disconnect device for pluggable equipment. Thesocket outlet should be installed near the equipment and be easily accessible. This product should be operated from the type of power indicated on the marked label. If youare not sure of the type of power available, consult your dealer or local power company. An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2 mustbe used.Care And Cleaning Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCDmonitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glasscleaners. Slots and openings on the back or top of the cabinet are for ventilation. They must not beblocked or covered. Your monitor should never be placed near or over a radiator or heatsource, or in a built-in installation unless proper ventilation is provided. Never push objects or spill liquid of any kind into this product.2
ServicingDo not attempt to service this product yourself, as opening or removing covers may exposeyou to dangerous voltages or other risks. If any of the above mentioned misuse or otheraccident such as dropping or mishandling occurs, contact qualified service personnel forservicing.BenQ ecoFACTSBenQ has been dedicated to the design and development of greener product as part of itsaspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate visionwith the ultimate goal to achieve a low-carbon society. Besides meeting international regulatoryrequirement and standards pertaining to environmental management, BenQ has spared noefforts in pushing our initiatives further to incorporate life cycle design in the aspects ofmaterial selection, manufacturing, packaging, transportation, using and disposal of the products.BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensurethat consumers make informed green choices at purchase. Check out BenQ's CSR Website athttp://csr.BenQ.com/ for more details on BenQ's environmental commitments andachievements.3
Table of ContentsCopyright .2Getting started .5Getting to know your monitor .7Front view. 7Back view . 7Input and output ports. 8How to assemble your monitor hardware .9How to detach the stand base . 13Using the monitor wall mounting kit (selected models only) . 15Assembling your monitor with a height adjustment stand . 16How to attach the monitor base. 16How to detach the base . 19Adjusting the monitor height . 20Rotating the monitor . 21Viewing angle adjustment . 22Using the monitor wall mounting kit . 23Getting the most from your BenQ monitor . 24How to install the monitor on a new computer . 25How to upgrade the monitor on an existing computer . 26How to install on Windows 8 (8.1) system (selected models only) . 27How to install on Windows 7 system . 28How to install on Windows Vista systems (selected models only) . 29How to adjust your monitor . 30The control panel. 30Basic menu operation . 31Picture optimization . 33Customizing the hot keys. 33Adjusting display mode . 33Choosing an appropriate picture mode for reading . 34Navigating the main menu . 35Display menu . 36Picture menu . 38Picture Advanced menu . 40Audio menu . 43System menu . 44Ergonomics menu . 48Troubleshooting . 49Frequently asked questions (FAQ) . 49Need more help?. 504
Getting startedWhen unpacking please check you have the following items. If any are missing or damaged,please contact the place of purchase for a replacement.BenQ LCD Monitor(for models without height adjustmentstand)Monitor Stand(for models without height adjustmentstand)Monitor Base(for models without height adjustmentstand)BenQ LCD Monitor(for models with height adjustment stand)Monitor Base(for models with height adjustment stand)Getting started5
Quick Start GuideCD-ROMPower Cord(Picture may differ from product suppliedfor your region.)Video Cable: D-SubVideo Cable: DVI-D(Optional accessory)Video Cable: HDMI(Optional accessory, sold separately)Video Cable: DP(Optional accessory, sold separately)Cable Clip(Optional accessory) Available accessories and the pictures shown here may differ from the actual contents and the product suppliedfor your region. For cables that are not supplied with your product, you can purchase them separately. Consider keeping the box and packaging in storage for use in the future when you may need to transport themonitor. The fitted foam packing is ideal for protecting the monitor during transport.Always keep the product and accessories out of reach of small children.6Getting started
Getting to know your monitorFront viewBack view1.2.3.4.Control buttonsPower buttonRelease buttonInput and output ports (vary bymodel, see Input and outputports on page 8)5. Kensington lock slot12345 Above diagram may vary depending on the model. Picture may differ from product supplied for your region.Getting to know your monitor7
Input and output portsAvailable input and output ports may vary depending on your purchased model. Check theSpecification document on the provided CD for details.Models with HDMI inputs1. AC power input jack2. Audio Line In3. Headphone jack12 3 456Models with dual inputs and speakers4. HDMI socket5. DVI-D socket6. D-Sub socket12 3567. DisplayPort socketModels with dual inputs156Models with DP inputs154 7 6328Getting to know your monitor
How to assemble your monitor hardware If your model came with a height adjustment stand (HAS), refer to Assembling your monitor with a heightadjustment stand on page 16 for details on hardware installation. If the computer is turned on you must turn it off before continuing.Do not plug-in or turn-on the power to the monitor until instructed to do so. The following illustrations are for your reference only. The location and available input and output jacks mayvary depending on the purchased model.1. Attach the monitor base.Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or amouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitoraround on your desk will scratch or damage the monitor surround and controls.Protect the monitor and screen by clearing a flat openarea on your desk and placing a soft item like themonitor packaging bag on the desk for padding.Gently lay the screen face down on a flat clean paddedsurface.Attach the monitor stand to the monitor base asillustrated until it locks in place.If the screen size is 27 inches, follow the illustration on theright to attach the monitor stand and the base. Tighten thethumbscrew on the bottom of the monitor base asillustrated.How to assemble your monitor hardware9
Orient and align the stand arm with the monitor, thenpush them together until they click and lock into place.Gently attempt to pull them back apart to check thatthey have properly engaged.Carefully lift the monitor, turn it over and place itupright on its stand on a flat even surface.You should position the monitor and angle the screen tominimize unwanted reflections from other light sources.2. Connect the PC video cableDo not use both DVI-D cable and D-Sub cable on the samePC. The only case in which both cables can be used is if theyare connected to two different PCs with appropriate videosystems.To Connect the D-Sub CableConnect the plug of the D-Sub cable (at the endwithout the ferrite filter) to the monitor video socket.Connect the other end of the cable (at the end with theferrite filter) to the computer video socket.Tighten all finger screws to prevent the plugs fromaccidently falling out during use.10How to assemble your monitor hardware-5 20OEitherO
To Connect the DVI-D CableOrConnect the plug of the DVI-D cable (at the endwithout the ferrite filter) to the monitor video socket.Connect the other end of the cable (at the end with theferrite filter) to the computer video socket.Tighten all finger screws to prevent the plugs fromaccidently falling out during use.To Connect the HDMI CableOrConnect the plug of the HDMI cable to the HDMI porton the monitor. Connect the other end of the cable tothe HDMI port of a digital output device.To Connect the DP CableConnect the plug of the DP cable to the monitor videosocket. Connect the other end of the cable to thecomputer video socket.If the image is not displayed, go to System,DisplayPort and change the setting to 1.1. And thenconnect the cable again.If there is more than one video transmission methodavailable to you, you might want to take the picture qualityof each video cable into consideration before making theconnection.- Better quality: HDMI / DVI-D / DP- Good quality: D-SubThe video cables included in your package and the socketillustrations on the right may vary depending on the productsupplied for your region.3. Connect the audio cable (for models withspeakers).Connect the audio cable between the socket on therear of the monitor (Line In) and your computer audiooutlet.How to assemble your monitor hardware11
You may connect headphones to the headphone jackfound next to the Line In jack of the monitor.4. Connect the power cable to the monitor.Plug one end of the power cord into the socket labelledon the rear of the monitor. Do not connect theother end to a power outlet just yet.5. Connect-to and turn-on the power.Plug the other end of the power cord into a poweroutlet and turn it on.Picture may differ from product supplied for your region.Turn on the monitor by pressing the power button onthe monitor.Turn on the computer too, and follow the instructionsin Getting the most from your BenQ monitor on page24 to install the monitor software.To extend the service life of the product, we recommendthat you use your computer's power management function.12How to assemble your monitor hardware
How to detach the stand baseIf your model came with a height adjustment stand (HAS), refer to How to detach the base on page 19 for details.1. Prepare the monitor and area.Turn off the monitor and the power before unpluggingthe power cable. Turn off the computer beforeunplugging the monitor signal cable.Protect the monitor and screen by clearing a flat openarea on your desk and placing a soft item like a towel onthe desk for padding, before laying the screen face downon a flat clean padded surface.Please be careful to prevent damage to the monitor. Placingthe screen surface on an object like a stapler or a mouse willcrack the glass or damage the LCD substrate voiding yourwarranty. Sliding or scraping the monitor around on yourdesk will scratch or damage the monitor surround andcontrols.2. Press the locking clips to detach themonitor base from the monitor stand arm.While holding the monitor stand arm with one handand pushing the locking clips downward with the other,detach the monitor base from the stand arm.123If the screen size is 27 inches, follow the illustration on theright to detach the monitor base. Release the thumbscrewon the bottom of the monitor base and detach the monitorbase as illustrated.123How to assemble your monitor hardware13
3. Remove the monitor stand.Insert a pointed object such as a screwdriver to thehole above the monitor stand arm, and then push thescrewdriver against the release button inside the hole.Then pull the monitor stand backward away from themonitor.12Release button14How to assemble your monitor hardware
Using the monitor wall mounting kit (selected models only)The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing theinstallation of a wall mount bracket. Before starting to install a monitor wall mounting kit,please read the precautions carefully.Precautions Install your monitor and monitor mounting kit on a wall with flat surface. Ensure that the wall material is stable to support the weight of the monitor. Turn off the monitor and the power before disconnecting the cables from the LCD monitor.If your model came with a height adjustment stand (HAS), refer to Using the monitor wall mounting kit on page23 for details.1. Remove the monitor stand.Lay the screen face down on a clean and well-paddedsurface.Insert a pointed object such as a screwdriver to thehole above the monitor stand arm, and then push thescrewdriver against the release button inside the hole.Then pull the monitor stand backward away from themonitor.1Releasebutton22. Follow the instruction manuals of the wallmount bracket you purchased to completethe installation.How to assemble your monitor hardware15
Assembling your monitor with a height adjustment standHow to attach the monitor base If the computer is turned on you must turn it off before continuing.Do not plug-in or turn-on the power to the monitor until instructed to do so. The following illustrations are for your reference only. The location and available input and output jacks mayvary depending on the purchased model.Please be careful to prevent damage to the monitor. Placingthe screen surface on an object like a stapler or a mouse willcrack the glass or damage the LCD substrate voiding yourwarranty. Sliding or scraping the monitor around on yourdesk will scratch or damage the monitor surround andcontrols.Protect the monitor and screen by clearing a flat openarea on your desk and placing a soft item like themonitor packaging bag on the desk for padding.Gently lay the screen face down on a flat clean paddedsurface.While holding the monitor firmly against the desk, pullthe monitor stand arm upwards clear of the monitor.Attach the cable clip to the monitor stand as illustrated.Orient and align the stand base socket with the end ofthe stand arm, then push them together.16Assembling your monitor with a height adjustment stand
Rotate the turntable on the bottom of the monitor baseuntil you see the thumbscrew (2).orTighten the thumbscrew on the bottom of the monitorbase as illustrated ().To secure or release a screw, a screwdriver or a coin isrequired.1Gently attempt to pull them back apart to check thatthey have properly engaged.Carefully lift the monitor, turn it over and place itupright on its stand on a flat even surface.Extend the monitor to the maximum extended position.Then tilt the monitor. And rotate the monitor 90degrees counterclockwise as illustrated.90OYou might want to adjust the monitor stand height. SeeAdjusting the monitor height on page 20 for moreinformation.Assembling your monitor with a height adjustment stand17
You should position the monitor and angle the screen tominimize unwanted reflections from other light sources.18Assembling your monitor with a height adjustment stand
How to detach the base1. Prepare the monitor and area.Turn off the monitor and the power before unpluggingthe power cable. Turn off the computer beforeunplugging the monitor signal cable.Gently lift the display up and extend the stand to themaximum extended position.Protect the monitor and screen by clearing a flat openarea on your desk and placing a soft item like a towel onthe desk for padding, before laying the screen face downon a flat clean padded surface.Please be careful to prevent damage to the monitor. Placingthe screen surface on an object like a stapler or a mouse willcrack the glass or damage the LCD substrate voiding yourwarranty. Sliding or scraping the monitor around on yourdesk will scratch or damage the monitor surround andcontrols.2. Release the thumbscrew on the bottom ofthe monitor base and detach the monitorbase as illustrated.1or23. Detach the cable clip as illustrated. Keep itsomewhere safe for future use.To prevent the cable clip from damage, never bend it orremove it with force.Assembling your monitor with a height adjustment stand19
Adjusting the monitor heightTo adjust the monitor height, hold both the left and theright sides of the monitor to lower the monitor or lift itup to the desired height. Avoid placing hands on the upper or lower part of theheight-adjustable stand or at the bottom of the monitor,as ascending or descending monitor might causepersonal injuries. Keep children out of reach of themonitor while performing this operation. If the monitor has been rotated to portrait mode andheight adjustment is desired, you should be noted thatthe wide screen will keep the monitor from beinglowered to its minimum height.20Assembling your monitor with a height adjustment stand
Rotating the monitor1. Pivot the display.Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees.Right-click the desktop and select Screen resolution from the popup menu. Select Portrait inOrientation, and apply the setting.Depending on the operation system on your PC, different procedures should be followed to adjust the screenorientation. Refer to the help document of your operation system for details.2. Fully extend the monitor and tilt it.Gently lift the display up and extend it to the maximumextended position. Then tilt the monitor.The monitor should be vertically extended to allow to rotatefrom landscape to portrait mode.3. Rotate the monitor 90 degrees clockwise asillustrated.90OAssembling your monitor with a height adjustment stand21
To avoid the edge of the LCD display hitting the monitor basesurface while it is being rotated, do tilt and extend themonitor to the highest position before you start to rotate thedisplay.You should also make sure there are no obstacles around themonitor and there is enough room for cables. You might needto route the cables again via the cable clip after the rotation.4. Adjust the monitor to the desired viewingangle.Viewing angle adjustmentYou may position the screen to the desired angle with the monitor tilt, swivel, and heightadjustment functions. Refer to the product specifications for details.22Assembling your monitor with a height adjustment stand
Using the monitor wall mounting kitThe back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing theinstallation of a wall mount bracket. Before starting to install a monitor wall mounting kit,please read the precautions carefully.Precautions: Install your monitor and monitor mounting kit on a wall with flat surface. Ensure that the wall material is stable to support the weight of the monitor. Turn off the monitor and the power before disconnecting the cables from the LCD monitor.1. Remove the monitor base.Lay the screen face down on a clean and well-paddedsurface.Detach the monitor base as instructed in How to detachthe base on page 19.2. Remove the monitor stand.Use a cross-pointed screwdriver to release the screwsthat fixing the monitor stand to the monitor.The use of amagnetic-head screwdriver is recommended to avoid oflosing the screws.Then pull the monitor stand backward away from themonitor.In case you intend to use your monitor on the stand in thefuture, please keep the monitor base, monitor stand, andscrews somewhere safe for future use.3. Follow the instruction manuals of the wallmount bracket you purchased to completethe installation.Assembling your monitor with a height adjustment stand23
Getting the most from your BenQ monitorTo gain the most benefit from your new BenQ LCD monitor, you should install the customBenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.The circumstances under which you connect and install your BenQ LCD Monitor willdetermine which process you need to follow to successfully install the BenQ LCD Monitordriver software. These circumstances relate to which version of Microsoft Windows you areusing, and whether you are connecting the monitor and installing the software onto a newcomputer (without existing monitor driver software), or whether you are upgrading an existinginstallation (which already has existing monitor driver software) with a newer monitor.In either case however, the very next time you turn on your computer (after connecting themonitor to your computer), Windows will automatically recognize the new (or different)hardware, and will launch its Found New Hardware wizard.Follow the wizard instructions until it asks you to select a monitor model. At that point, clickthe Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriatemonitor model. Further details and step-by-step instructions for either an automatic (new) orupgrade (existing) installation, see: How to install the monitor on a new computer on page 25. How to upgrade the monitor on an existing computer on page 26. If you require a User Name and Password to login to your Windows computer, you must be logged on as anAdministrator or as a member of the Administrators group in order to install the monitor driver software.Furthermore, if your computer is connected to a network which has security access requirements, networkpolicy settings may prevent you from installing software on your computer. To check the name of the purchased model, refer to the specification label on the back of the monitor.24Getting the most from your BenQ monitor
How to install the monitor on a new computerThis instruction details the procedure for selecting and installing the BenQ LCD Monitor driversoftware on a new computer which has never had a monitor driver installed before. Thisinstruction is only suitable for a computer which has never been used before, and for which theBenQ LCD Monitor is the first ever monitor to be connected to it.If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitorconnected to it (and has monitor driver software installed), you should not be following these instructions. Youshould instead be following the instructions for How to upgrade the monitor on an existing computer.1. Follow the instructions in How to assemble your monitor hardware on page 9 / Assemblingyour monitor with a height adjustment stand on page 16.When Windows starts, it will automatically detect the new monitor and launch the Found NewHardware Wizard. Follow the prompts until it displays the option to Install Hardware DeviceDrivers.2.3.4.5.Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.Check Search for a suitable driver for my device option, and click Next.Check the option for CD-ROM drives (uncheck all others) and click Next.Look to confirm that the wizard has selected the correct name of your monitor and clickNext.6. Click Finish.7. Restart the computer.To find the suitable driver files for the purchased model, refer to the following table.Driver filesSuitable modelsGW2260GW2260 / GW2260E / GW2260M / GW2260HMGW2265GW2265 / GW2265M / GW2265HMGW2460GW2460 / GW2460HMGW2760GW2760 / GW2760HMGW2765GW2765HTGetting the most from your BenQ monitor25
How to upgrade the monitor on an existing computerThis instruction details the procedure for manually updating the existing monitor driversoftware on your Microsoft Windows computer. It is currently tested as compatible forWindows 8.1, Windows 8, Windows 7, and Windows Vista Operating System (OS).The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows andcannot guarantee its operation on those systems.Installing monitor driver software involves selecting an appropriate information file (.inf) on theBenQ LCD Monitor CD-ROM for the particular model monitor you have connected, andletting Windows install the corresponding driver files from the CD. You need only steer it in theright direction. Windows has an Upgrade Device Driver Wizard to automate the task and guideyou through the file selection and installation process.See: How to install on Windows 8 (8.1) system (selected models only) on page 27 How to install on Windows 7 system on page 28. How to install on Windows Vista systems (selected models only) on page 29.26Getting the most from your BenQ monitor
How to install on Windows 8 (8.1) system (selected modelsonly)1. Open Display Properties.Move the cursor to the lower-right of the screen or press the Windows C buttons on thekeyboard to bring up the Charm bar. Go to Settings, Control Panel, Devices and Printersand right-click the name of your monitor from the menu.Alternatively, right-click the desktop and select Personalize, Display, Devices and Printers,and right-click the name of your monitor from the menu.2.3.4.5.6.7.Select Properties from the menu.Click the Hardware tab.Click Generic PnP Monitor, and then the Propert
Turn on the monitor by pressing the power button on the monitor. Turn on the computer too, and follow the instructions in Getting the most from your BenQ monitor on page 24 to install the monitor software. To extend the service life of the product, we recommend that you use yo
Before setting up your LCD Monitor Some LCD Monitor models are packaged with a detached Table-Top Stand so you can mount your LCD Monitor to a wall right away. See page 10 (Installing the LCD Monitor to the Wall) if you want to mount the LCD Monitor to a wall. If you are not mounting the LCD Monitor to a wall, you will
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