April 2016 Volunteer Newsletter - UnityPoint
April 2016Volunteer NewsletterA publication of Volunteer Services at UnityPoint Health Finley HospitalWe treasure our volunteers.National Volunteer Appreciation Week is April 10-16th. This is aspecial time when we get to show our appreciation for all that youdo to support Finley Hospital throughout the year. There have beenmany changes and additions to the Volunteer Services Programover the past year. We applaud each and every one of you for yourcontinued hard work and dedication.As we prepare for the opening of the new building, we anticipateadditional support will be needed from Volunteer Services. I amconfident that volunteers will be ready to support the hospital inmaking this transition as seamless as possible for our patients andtheir families. This is a very exciting time for our community and awonderful opportunity for us to be apart of!We greatly appreciate all that you do for Finley and the community.On behalf of the Finley administration, staff, patients and visitors,we sincerely thank you for your endless caring and giving. Inappreciation of our volunteers, the Finley Hospital Board ofDirectors invite you to attend a Spring Brunch at WestminsterPresbyterian Church on Thursday, April 14th at 9am. I lookforward to seeing you there!April:Friday, 4/1: Auxiliary Meeting at1 p.m.4/10-4/16: National VolunteerAppreciation WeekThursday, 4/14: AppreciationBrunch at WestminsterPresbyterian Church at 9 a.m.Wednesday, 4/20: SunshineGeneral Meeting at 9:30 a.m.Friday, 4/22: Earth DayMay:Friday, 5/6: AuxiliaryMeeting at 1 p.m.Friday, 5/6: Bake sale in the GiftShopFriday, 5/6 Staff and VolunteerTour of Grandview ExpansionSunday, 5/8: Happy MothersDayThursday, 5/12: Coffee Talkwith Mary Peters from 9-10amMonday, 5/30: Memorial day–All volunteers have the day off!June:Sunday, 6/19: Fathers DayJuly:Monday, 7/4: Fourth of July –Allvolunteers have the day off!1
Sunshine Circle Update:Meet Our NewStudent Interns!Bake SaleSunshine is going to have a Mother's Day bakesale. It will be held in the gift shop on Friday,May 6th. Pick up a sweet treat so mom won'thave to bake on her day. Stop by and supportSunshine by purchasing some homemadegoodies.Volunteer Services Intern- MoniqueLoubert is from Phoenix, AZ. She is a Junior atLoras College, majoring in Music andPsychology. Monique is very excited to workwith people and to help make a difference inanyway possible through the gift of music. Shehopes to gain more experience working within ahospital and knowing the patients and theirneeds. After Loras, she hopes to continue hereducation and plans to work towards a Mastersin Psychology and getting certified as a MusicTherapist. Inher free timeMonique lovesto hang outwith friends,cook, haveadventures,and explorethe outdoors.Sunshine Simulation LabThe Sunshine Circle is proud to announce theirmost recent donation to the Finley Foundationof 60,014 which will go directly to supportconstruction for the new Sunshine Educationand Simulation Learning Lab. This clinicalsimulation lab will mirror an actual hospitalpatient setting and will become the home to theSimulation Family, Mr. Finn and MaryBeth. Take a minute to stop in the Gift Shop tothank the ladies for their generous support.Auxiliary Update:Books are Fun & RADA Knife SaleOn February 19th, theFinley Auxiliary held aBook Fair and Knife Sale.Thank you to the volunteers who came out tosupport these events!Marketing Volunteer - Trae Gesling Jr is fromCedar Rapids, IA. He is currently a Freshman atthe University ofDubuque majoring inMarketing. He is excited tolearn more about marketing ina professional settingenvironment. Trae hopes togain experience, while alsosatisfying his desire to giveback to his community. Aftergraduating from the Universityof Dubuque, he hopes to gointo sales or marketing employment. In his freetime he likes to run, make music, and meet newexciting people. He enjoys making lifelongmemories and friends.Daffodil DaysOn March 12th, the Finley Auxiliary deliveredDaffodils to all patients of Finley Hospital. This hasbeen a long standing tradition for the Auxiliary.Delivering Daffodilsbrightens the patient’sday and welcomes themto spring. Thank youFinley AuxiliaryVolunteers for adding topatient quality of care.2
Music/Art Therapy Intern – Mel Szyperski is fromCedar Rapids, IA. Currently a Junior at Loras, sheis studying Psychology, Music Performance, andStudio Arts. Mel is working in both the Summit andRehab units using both Music and Art therapy fornot only the purpose of healing, but entertainmentas well. After Loras, Mel plans on enrolling in aGraduate program at a school that is unknown toher yet. She hopes to gain more experience usingMusic and Art therapy with patients, and creatingunique and individualexperiences withthem. When Mel hasfree time, she enjoyslistening to music,painting, reading, andplaying videogames. She hopes tolearn much from her experience at Finley!Volunteer Services Intern- GinaBiancalana was born in Chicago IL. She cameto Iowa in 2012 to get her degree at LorasCollege. She is currently a senior Social Workmajor with a Psychology minor and is lookingforward to graduation in May. Gina played 1 yearof volleyball for the Duhawks and in her free timeshe loves to spend time with her family andfriends. Gina plays Ultimate Frisbee at Loras andis involved in all sorts of intramural sports. Sheenjoys arts and crafts but also watching Netflix.At the end of her college career, she plans tocontinue hereducation bypursuing a Master'sDegree in SocialWork with a focuson macro practice.Gina hopes to get alot of differentexperiencesMarketing Communications Intern- Roannathrough herBlock is a native of Dubuque. Born and raised here,internship here atshe stayed to get her bachelor's degree at Emmaus the hospital. She is looking to learn how theBible College. She is currently a senior Businesshospital works and functions as a unit.Administration major with an associate’s degree inSecondary Education, and plans to graduate inBabka Wellness Intern-Cara O’Keeffe is fromMay. Roanna enjoyed playing volleyball andSt. Paul, MN. She is currently a senior at Lorasbasketball for Emmaus, as well as ice hockey forCollege majoring in Psychology and minoring inLoras College’s club team. In herGender Studies and Irish Studies. She is excitedfree time, she likes to spend timeto work with Volunteer Services! Cara hopes towith family and friends, playgain more experience with wellness programssports, watch movies and shows,while volunteering with Unity Point Finley’s Liveget outside, play music, andHealthy Dubuque Program. After Loras, sheparticipate in church activities.hopes to move back to St.After graduation she plans to stayPaul and work in a healthin Dubuque, with an eventuallyand wellness relatedmove to the south. Roanna isposition before returning toexcited about the learningschool for a master’sopportunities and professionaldegree in Psychology orexperiences she will gain through her internshipHolistic Health. In her freehere. She hopes to better understand the marketing time she likes to practiceand communication side of healthcare, and learnyoga, travel, and spendmore about how everyone at the hospital workstime with friends andtogether to achieve their goals as a team.family.3
April is Tornado AwarenessMonthCSA-Community SupportedAgricultureA severe storm watch-Indicates a warning fordamaging winds, hail, or tornado is in effect. Allcurtains will be closed and volunteers will move tothe Surgical Waiting Area on the 2nd floor.Interested in supporting local farmers andbringing fresh, organic produce to the table eachweek? Sign up to join in on Finley’s partnershipwith Small Family Farm, a community supportedagriculture (CSA) organization based in La Farge,WI - more information below!Thanks to efforts of the Nourish chapter ofthe Wellness Committee, Finley is continuing itspartnership with Small Family Farm, a localcommunity supported agriculture (CSA)organization located in La Farge, WI. Thispartnership allows staff to purchase and haveaccess to certified organic, fresh producedelivered directly from a local farm.Finley’s CSA produce pick up site andtimes are still being determined. Staff is asked tocontinue reading issues of Finley Focus for moredetails regarding produce pick up information.A CSA is a partnership between a farmand a community of supporters (e.g., employees,etc). CSA members pay up front at the start of theseason for a “share” of the crops that are grown.In return, the farm provides each member with ahealthy supply of fresh and locally grown foodeach week. CSA is a mutually beneficialrelationship that keeps farmers on the land, provides the freshest food to community members,and builds strong, vibrant communities.Pricing information and produce details canbe found on Small Family Farm’s website,smallfamilycsa.com. For information on how tojoin Finley’s partnership with Small Family Farm,please contact Sherry Weiner, MaterialsManagement, at 589-2593.We want to hear from you!Do you have a story of how patients and familieshave benefited from YOUR volunteer services experience? Let us know what is making an impact.Volunteer RegistrationComputerIn response to volunteer requests, a computer hasbeen added to the Volunteer Registrar station.Training will be conducted on an individual basis.Vocera Communication BadgeVolunteer Services has began training andimplementing Vocera Communication Badges forvolunteers. The Vocera Badge is a lightweight,voice-controlled device utilizing demands to havea hands-free, two-way or one-to-manyconversations.There are many benefits of using Vocera: Improve communication Decrease noise and reduction in overheadpages Increase patients safetyMarch for BabiesPlease help all babies be born healthy and endprematurity, birth defects, and infant loss.Saturday, April 23, 2016 at 9:00 amPort of Dubuque(Behind Stone Cliff Winery)2 Mile WalkVolunteers Make a DifferenceAs you know, word of mouth is the #1 way werecruit new volunteers. Please share yourvolunteer experience with friends and families.Even a few hours a month of volunteering, canmake a difference.10thAnnual Team ElliottFor more information please contact: SarahRyan at 589-2594If interested in volunteering contact: TimLoeffelholz at 589-2654.4
DO YOU PRACTICE THE 10/5 RULE?Volunteers have a wonderful opportunity to connect with their patients,families and visitors by using the 10/5 rule.We encourage you to make eye contact when someone is within 10 feet of you and to greet themwhen they are within 5 feet of you. This practice will go a long way to install a positive firstimpression for the thousands of guests we serve each year.Make an emotional connection! “People won’t remember what you say, people won’t rememberwhat you do, but people will always remember how you made them feel.” -Maya AngelouThe Health Information Privacy and Portability Act(HIPPA)The 1996 law established privacy and security protections for patients health and demographicinformation in all forms– paper, verbal and electronic. What does this mean for UnityPoint Healthvolunteers? We must continue to be diligent about safeguarding patient information. Please review thefollowing checklist:I do not leave patient information (reports, documents, patient charts) face up in public areas.I discard patient information by shredding or placing it in a covered recycling bin.I do not discuss patient information in public areas where my voice can be overheard.(elevators, cafeteria, lobby, gift shop, ect.)I only access, discuss, use or disclose patient information on a “need to know” basis.Patient information must never be the subject of casual conversation. (Gossip is not professional)Patient information is accessed only as required by my volunteer placement responsibilities.I wear my Volunteer ID badge every time I volunteer (above the waist).I log off all clinical or non-clinical computer applications after I am finished.I do not leave any patient information on fax machines or copiers.I will notify Volunteer Services , my unit supervisor, if I observe a breach in confidentiality.AIDET Training for volunteers has begun!Why do we use AIDET?It reduces patient anxietyIt increases patient complianceIt improves clinical outcomesIt increases patient satisfactionWhat are the 5 Fundamentals ofPatient Communication?AIDET .Acknowledge, Introduce, Duration,Explanation and Thank youTaking the Introduction to the Next Level:Think about how you can manage up yourself. Take sometime to think about your own keep words for introducingand managing up yourself. For example: job title,certification, years of experience, any special training, etc.5
Grandview Expansion Update:Computer Classes:Friday, May 6th– Finley staff and volunteers will have anopportunity to tour the new facility.Tuesday, April 12thFriday, June 3rd-Finley will host a ribbon cutting anddedication of the new building.Saturday, June 4th—Community Open House Welcome New Volunteers:Evan HeerGina BiancalanaKathleen BauerTasnia KamalCarol BurkartMonique LoubertAbby MowryMia RamptonCarolyn HeinzeJames Hoff IIIMason HullRachel StipanovichCara O’KeefeJacob HansenMelanie SzyperskiRoanna BlockPlease take a moment to welcome our newvolunteers.8:30-10:30 AM: PowerPoint 2010Beginning Tips & Tricks10:45-12:45 PM: PowerPoint 2010Level 21:30-3:30 PM: PowerPoint 2010Level 3Classes located in the Delhi PhysiciansBuilding on the 3rd Floor. Make a right offthe elevators and follow the hallwayaround to the end. Training room islocated on the right side, almost to theend of the hallway. To register for any ofthese classes, send e-mail to:Unitypointhealth@spindustrytraining.comCoffee TalkGo GreenVolunteer Services is hosting another “Coffee Talk” meeting onThursday, May 12th from 9-10 a.m. in Auditorium A and B. Ourguest will be Mary Peters, Finley’s new Chief Nursing Officer. This isa great time to come and meet with Finley staff, other volunteers,and ask questions. Pastries and coffee will be served.Prayer ShawlsVolunteer Services and Spiritual Care are working together toprovide Prayer Shawls for patients. Prayer Shawls can be createdindependently or with a group. Prayer Shawl meetings are held the3rd Tuesday of the month at 1:30pm in the cafeteria. All arewelcome to come and learn more about this opportunity. VolunteerServices is currently accepting yarn donations.Seeking volunteers for thefollowing positions:Wendt CenterSpecial ProjectsBabka HostPatient Registration Patient EscortPet TherapySurgical WaitingNewspaper DeliveryRehab HostArt TherapyMusic TherapyPatient TransportersSHIIP Counselors and Office Assistants6If you would like to receive a fullcolor electronic version bye-mail instead of your papercopy, please send your e-mailaddress to Jolene.Koopmann@unitypoint.orgUnityPoint HealthFinley Hospital350 N. Grandview AveDubuque, IA 52001Phone: (563) 589-2643Fax: (563) 557-2703unitypoint.org
Finley Auxiliary held a Book Fair and Knife Sale. Thank you to the volun-teers who came out to support these events! Daffodil Days On March 12th, the Finley Auxiliary delivered Daffodils to all patients of Finley Hospital. This has been a long standing tradition for the Auxiliary. Deliverin
This manual will help you understand UnityPoint Hospice volunteer procedures and expectations, as well as provide you with helpful tips and information to help you preform your responsibilities with confidence and skill. This manual is not designed for diagnosis or discussion with the patient and family. Questions regarding
your holiday travel, shopping for gifts, festivities with family and friends, and of course . delivering ecards, helping visitors find their way, make birthday calls, and more! This opportunity will open . (Regina.Hoeksema@unitypoint.org) or feel free to give her a call.
Volunteer Handbook Shelburne Museum Volunteer Program 83 Volunteer Application Form Smithsonian Institution Archives 87 Behind-the-Scenes Volunteer Program: Volunteer Project Description Additional Resources 88 Online Resources 88 Print Resources Acknowledgments Resources for Volunteer Programs in Archives was Rebecca Martin, and Lee Ann Potter .
an Army Volunteer Corps Volunteer to get started using the Volunteer Management Information System. Roles and Responsibilities Volunteers are Volunteer Management Information System users who have been accepted for a specific volunteer position by an Organization Point of Contact or an Army Volunteer Corps Coordinator.
Volunteer Management Information System Tools (table 1.1) Who Should Use This Manual The Army Volunteer Corps Organization Point of Contact User Guide provides the information needed for an Army Volunteer Corps Organization Point of Contact (OPOC) to get started using the Volunteer Management Information System. Roles and Responsibilities
1. Update the volunteer's Military Community to match the current Community. 2. Click Save to complete. 3. Notify the AVC Coordinator of this Non-User Volunteer in the Community and the volunteer position to be assigned. 4. After the AVC Coordinator has assigned the Non-User volunteer the appropriate volunteer position
Volunteer Newsletter Welcome to our new Volunteer newsletter! I hope a regular newsletter will enhance the connection you feel to St Clare, and other volunteers in the charity, by highlighting news, special achievements, and ongoing opportunities. If you would like to be involved in the prod
Covenant Clinic, Evansdale 3562 Lafayette Rd. Evansdale, IA 50707 (319) 272-3080 UnityPoint Family Medicine-Waterloo 212 W Dale St Ste 101 Waterloo, IA 50703 (319) 274-6771 UnityPoint Family Medicine United Medical Park-Waterloo 1731 West Ridgeway Suite 100 Waterloo, IA 50701 Back to Map
