Customer Value Promise - Vital Medical Supplies

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Rehabilitation - ElectrotherapyVital MedicalSuppliesTENS HV-F128 – High Frequency TENS TherapyRelieve pain and muscular tension at the touch of a button 225The HV-F128 is the premium TENS device from Omron. With 12automatic therapy modes the Omron HV-F128 can easily be set tooffer either pain relief or muscle stimulation at the touch of a button.The LCD screen displays the time remaining of the therapy and thefrequency of the electronic stimulation being delivered.DAHVF128GST FreeFeatures: Management of muscular injuries 12 Automatic therapy modes LCD panel shows frequency and time remaining of therapy High frequency stimulation to relieve pain quickly Single channel deviceHVF-128 Long Life Pads (pair) 37DALLPADTENS HV-F158 – TENS MachineProTens MachineDrug-free pain relief at the touch of a button. Features: Simple operation Customised TENS (Transcutaneous Electrical NerveStimulation) Therapy 3 Body Area Modes- Waist/Lower Back, Shoulder, Sole Can be used in multiple regions:- Deltoid- Sciatic- Hip/Thigh- Upper Arm- Elbow- Knee- Calf- Ankle/Foot 5 Intensity Levels Mode Indicator Jumbo Pads (last up to 30 uses with proper maintenance) &pad holder- can use Long Life Pads as replacement that lastup to 300 uses with proper maintenance Compact & Portable Power supply- 2 x AAA Batteries (approx. 90 uses) 49Dual ChannelHard Carry CaseBattery PoweredACPROTENSAdjustable pulse width, pulserate plus intensity Timer of 15, 30 and 60minutes Will stop output at pre-settimePkt/4AC35050ProTens Electrodes 5 x 5cm 9.95Customer ValuePromiseOur experienced team iscommitted to bringing you thebest value.Vital will always offer the best deal.If you think you’ve found a better one, whynot give us a call and we’ll ensure you getthe best solution for your practice 65DAHVF158NEW10% GST will apply to all items unless they are marked GST Free160Phone 1300 557 651 Fax 1300 557 631 sales@vitalmed.com.au www.vitalmedicalonline.com.au

Vital MedicalSuppliesRehabilitation - Exercise & RehabilitationAllband Exercise Band Rolls Steady 30% increase from colour to colour To use, simply cut a length from the roll and tie a knot to form a loop. The knot canbe undone easily to change the length or size of the loop. Allband Exercise Bandmay also be used as a single length Available in 6 colour coded resistances, providing a wide range of treatments 99.9% latex allergen free Made under the international quality standard ISO 9002ACBAND25YEYellow Light 25mACBAND25RDRed Medium 25mACBAND25GNGreen Firm 25mACBAND25BUBlue Extra Firm 25mACBAND25BKBlack X-Extra Firm 25mACBAND25SLSilver XX-Extra Firm 25m 37.00 45.00 48.00 52.00 63.00 75.00Premium Rigid Sports TapeThe highest grade tape available, combinesexcellent adhesion and maximum tensile strengthto provide ultimate support to joints under stress.Cerated edge for easy hand tearing.ACTAPE1212.5mm X 13.7mACTAPE2525mm X 13.7mACTAPE3838mm X 13.7mACTAPE5050mm X 13.7mK TapeACKT31BKAllCare K Tape is a tape that has 140% elasticitywhich matches the same characteristics of thehuman skin. It gives non-restricted supportthat permits muscles to perform at full range ofmotion. 4.50 7.20 8.50 12.00Black 50mm x 31mACKT31BU Blue 50mm x 31mACKT31FLFlesh 50mm x 31mACKT31PKPink 50mm x 31m 55.00ACKT31RD Red 50mm x 31mACKT5BKBlack 50mm x 5mACKT5BUBlue 50mm x 5mACKT5FLFlesh 50mm x 5mACKT5PKPink 50mm x 5mACKT5RDRed 50mm x 5m 10.95Order Online Save time Compare products Review Order historywww.vitalmedicalonline.com.au10% GST will apply to all items unless they are marked GST FreePhone 1300 557 651 Fax 1300 557 631 sales@vitalmed.com.au www.vitalmedicalonline.com.au161

Rehabilitation - Exercise & RehabilitationVital MedicalSuppliesOrtho WalkerOrtho Air WalkerNew contoured strut design allows the walker frame toconform to your patients anatomy ensuring a better fit.Unique shock absorbing sole reduces impact from the heelstrike to improve comfort during ambulation. Rocker bottomis specially engineered to be low & wide to help promote anatural gait & increase stability.The AllCare Air Walker designed for the treatment of stablefractures and ankle sprains. Rocker bottom and low profileheels facilitate more nature gait pattern. Adjustable air cellsincrease stability while decreasing pain and swelling.WK001R30Regular 17" smallWK007R30Regular 17" smallWK001R40Regular 17" mediumWK007R40Regular 17" mediumWK001R50Regular 17" largeWK007R50Regular 17" largeWK001R60Regular 17" XLargeWK007R60Regular 17" XLargeWK001S30Short 11" smallWK007S30Short 11" smallWK001S40Short 11" mediumWK007S40Short 11" mediumWK001S50Short 11" largeWK007S50Short 11" largeWK001S60Short 11” XLargeWK007S60Short 11” XLarge 47.00 65.00Sam SplintThe Sam Splint Original is an extremely pliable multi-purpose splint and isbuilt from a thin core of aluminium alloy, sandwiched between two layersof closed cell foam. Bent into various shapes and curves, it becomesextremely strong and supportive for any fractured or injured limb.Available in a range of sizes, it is lightweight, X-ray penetrable, reusable,waterproof and very portable – almost any bone in the body can besplinted.FNSVPSS36Sam Splint 36” roll90L x 10W cmFNVPSS36XLSam Splint 36” XL90L x 14W cmFNSVPSS18Sam Splint 18” Junior45L x 10W cmFNSVPSS9Sam Splint 9”23L x 10W cmFNSVPSSFSam Splint Finger www.sammedical.com 19.50 29.95 21.95 12.95 3.50The Sam Splint stores small yet fits all!It is a simple splint with many features.Promotions Special Pricing New products Product informationwww.vitalmed.com.au/subscribe10% GST will apply to all items unless they are marked GST Free162Phone 1300 557 651 Fax 1300 557 631 sales@vitalmed.com.au www.vitalmedicalonline.com.au

Rehabilitation - Sports and RecoveryVital MedicalSuppliesPhilly Patriot CollarActimove Mitella ComfortThe Philly Patriot Collar is moulded from high densitypolyethylene with foam padding and a patented chin support.This collar restricts cervical spine flexion, extension androtation to promote patient recovery. The one-piece designenables efficient storage where space is limited. The multiheight adjustment fits almost all adults (four positions).Arm SlingThe one-piece design can easily be used; simply measurepatient, adjust and lock selected height and apply. For either asupine or seated position, application is quick and easy.Key Features Adjustable hook and loopfasteners ensure accurate fit Anterior and posterior flex tabs Oversized trachea opening Easily customised for individualrequirements 963Large 55.35Actimove Sling 35GST FreeAfter trauma injuries at shoulder, elbow,wrist or arm Comfortable and secure support Thumb loop prevents sling migration Soft neck pad provides extra comfort Adjustable neck strapCollar and Cuff SupportFNCCPCPAActimove Genu Tri-Panel KneeImmobiliserActimove Genu Tri-Panel provides effective immobilisation of theknee and helps to reduce pain following trauma or surgery. The'tri-panel' design allows splint adjustments for a broad spectrum ofpatient leg circumferences and the hook and loop sensitive closuresystem permits easy application and removal. Removable andadjustable aluminium stays (2 posterior and 2 on each side panel)allow good anatomical fit.SN7281914 50cm SmallSN728191550cm LargeSN728191660cm SmallSN728191760cm Large 87.25 94.30 100.95 108.50 Versatile concept of strap and Y-tab fastenersallows for various application techniques Non-stretch foam strap holds the arm in thedesired position Blue colour for improved aesthetics andclean look Economical dispenser box for multipleapplications. Contains 12 meter roll forcutting to size Includes pack of 14 Y-tab fastenersSN72859-1812m RollBox/2STAXFinger Splints 48.45Collar & CuffArm SlingContents MUS01Size 1MUS02Size 2MUS03Size 3MUS04Actimove Umerus ComfortSize 4MUS05Size 5Shoulder ImmobiliserMUS06Size 6MUS07Size 7 Waist strap provides secure,anatomical fit Optimal sling positionmaintained by thumb loop Customised straps for accurate, adjustable fitting Easy injury inspectionSN7281939Small 34-38cmSN7281940Medium 37-43cmSN7281941Large 42-48cmSN7281942X-Large 48 cm 66.905mx6m of sling material8 plastic fasteners 12.95RMCC06-B 4.25Finger mmDM483232x480mmSafety Pins57mm 3.35 3.65 3.95 4.50Pkt/12SM10110414 0.7510% GST will apply to all items unless they are marked GST FreePhone 1300 557 651 Fax 1300 557 631 sales@vitalmed.com.au www.vitalmedicalonline.com.au163

Rehabilitation - Sports and RecoveryInstant Ice PacksReusable HOT/COLD Gel Pack Can be reused for either hot or cold Remains soft and pliable afterfreezing Cleans easily with soap and water 100mm x 150mmProduct AB013Instant ColdCompress 15.3 x22.9cmVital MedicalSupplies 2.00 To heat, microwave or place in hotwater, please follow the instructions on the back of thecompress To obtain cold therapy, freeze for atleast 1 hour This gel pack can reach a high of60 C and a low of -12 C Maintains therapy for approximately30 minuteBodyWARMERAfter opening, the body warmergradually heats up. Once temperatureis reached it will last for around 12-15hours, providing warmth for the user. Itcomes with adhesive to apply to bodyor clothing. It provideslong lasting warmthto assist users in coldweather.LR3057135mm x 100mm 2.50Product BEach10 Product A 10 x15cm 2.95 2.50LR3510Product B 12.5 x 25cm 3.75 3.50SM10130312Product C 25cm x 17cm 4.50 4.20Product CLRBODYWTherabeads Professional PacksDMI TheraBeads Cervical Professional PackDMI TheraBeads Standard Professional Pack Designed for use in professional practices, hospitalsand clinics Wraps around neck Color-coded zones indicate temperature range Durable, long-life fabric emits heat through 1 side onlymaximizing moist heat therapy Latex Free 9” x 24” Designed for use in professional practices, hospitals clinicsand physiotherapy Comes with extra long life durable fabric that’s used with aspecial skin temperature range Monitor uses bold, colour coded zones to indicate at aglance when pack is in therapeutic temperature range Helps ensure the patient recieves prescribed treatmentaccuretly and consistently 12” x 12” 89BR7105 65BR710310% GST will apply to all items unless they are marked GST Free164Phone 1300 557 651 Fax 1300 557 631 sales@vitalmed.com.au www.vitalmedicalonline.com.au

Rehabilitation - MobilityVital MedicalSuppliesPatient MoverStandardWheelchair 110kg user weight capacity Seat 45cm W x 40cm D Frame: Single cross brace, powdercoating Front wheel: 8”/6”, rubber tires Rear wheel: 24” spoke wheel,pneumatic tires Armrest: Flip back with desk length Footrest: Swing awayfootrest Wheelchair isfoldable 275NEWPM18WCS 110kg user weight capacity Seat 46cm W x 41cm D Frame: Single cross brace, powdercoating Front wheel: 8”, PVC tires Rear wheel: 12” PU tires Armrest: Flip back with desk length Footrest: Swing away footrest 275PM18WCM 160kg user weight capacity Seat 55cm W x 40cm D Frame: Single cross brace, powdercoating Front wheel: 8”x2”, PU tires Rear wheel: 24” spoke wheel, PU tires Armrest: Flip back with desk length Footrest: Swing away footrest Seat and backrest:Nylon with sponge 350PM22WCBNEWFolding WheelchairCombi TransitWheelchair Complies to AustralianStandards Swing-away removable legrests Solid 200mm front castors Removable arm rests 46cm seat width 100kg capacityComplies to Australian StandardsRemovable armsHeel LoopsSwing away detachable footrestsBreathable padded upholsteryRear backrest storage pocket46cm seat width19.5kg gross weight120kg SWLSolid Tyres 335 325LRCMWCTNEWBariatricWheelchairAXWC604GST FreeTopSeller!Freight charges will applyCrutches Aluminium Elbow Crutch Double AdjustableCodeTypeHeight to HandgripCuff to HandgripPatient 50-1110mm210-285mm1760-2010mmMax userWeight125kg 65 65 69Aluminium Under Arm 241110020Youth3’ - 3.7’41110021Medium4.7’ - 5.3’41110022Adult5.2’ - 5.10’41110023Tall Adult5.10’ - 6.6’ 49.00 45.0010% GST will apply to all items unless they are marked GST FreePhone 1300 557 651 Fax 1300 557 631 sales@vitalmed.com.au www.vitalmedicalonline.com.au165

TENS HV-F128 – High Frequency TENS Therapy HVF-128 Long Life Pads (pair) 37 DALLPAD Relieve pain and muscular tension at the touch of a button The HV-F128 is the premium TENS device from Omron. With 12 automatic therapy modes the Omron HV-F128 can easily be set to offer either pain relief or muscle stimulation at the touch of a button.

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A word and a promise were the same to you. One thing we can promise is that we will die. But your power has made death into a lie. You spoke with a promise and old became new. New life and a promise are the same to you. Our promises remain mere hopeful decrees; our faith is the day between promise and deed.

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Write: definition of a promise: A declaration that one will do or refrain from doing something. Explain: We make 100's of promises a day. When we say we are going to do something that is a promise. We often think a promise is only when we use the word promise in a sentence. You received a package of 10 promise cards.

Customer satisfaction has identified as an important influencer on customer loyalty. Further, customer trust impacted by customer satisfaction which proved that customer satisfaction is an antecedent of customer trust. Moreover, an indirect relationship between customer satisfaction and loyalty through customer trust was observed.

6 CGMA TOOLS – How to manage customer value Measure CustoMer iMPaCt The final component of value provided by the customer is customer impact. Of course, profits resulting from current or future sales to customers are the most significant source of value for most customer segments

1 I - VITAL STATISTICS Definition of a Vital statistics System and Sources of data 1.1 A vital statistics system is defined as the total process of 1 (a) collecting information by civil registration or enumeration on the frequency of occurrence of specified and defined vital events, as well