Terms & Conditions Important Service/Product Specific

solely for purposes of web surfing, sending and receiving email, photographs and other similar messaging activities, andthe non-continuous streaming of videos, downloading of files or on line gaming. Our data services may not be used: (i) togenerate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploadingof videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; (ii) to maintaincontinuous active network connections to the Internet such as through a web camera or machine-to-machine connectionsthat do not involve active participation by a person; (iii) to disrupt email use by others using automated or manualroutines, including, but not limited to "auto-responders" or cancel bots or other similar routines; (iv) to transmit orfacilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicitedcommercial or bulk email, or fax; (v) for activities adversely affecting the ability of other people or systems to use eitherSprint's wireless services or other parties' Internet-based resources, including, but not limited to, "denial of service" (DoS)attacks against another network host or individual user; (vi) for an activity that connects any device to PersonalComputers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data overthe network (unless customer is using a plan designated for such usage); or (vi) for any other reason that, in our solediscretion violates our policy of providing service for individual use. Unlimited Use Plans. If you subscribe to rate plans,services or features that are described as unlimited, you should be aware that such "unlimited" plans are subject to theseSprint Prohibited Network Uses.Promotions, Options and Other ProvisionsBusiness Device Select and Sprint Business Premier Programs available to corporate-liable accounts only. Sprint Premier isnot available to Corporate liable customers.Messaging (text, picture and video): Messaging rates are subject to change. Standard message rates are charged when amessage is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly planmessages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or otherprogram, will result in additional charges. International messaging rates may vary and are subject to change. There is noguarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most textmessages are limited to 160 characters. Messages may incur an additional Pay-As-You-Go data charge of 3 /KB.Any Mobile, Anytime: Applies when directly dialing/receiving standard voice calls between domestic wireless numbers asdetermined when the call is placed using indep. 3rd party and Sprint databases. (excludes calls to voicemail, 411, andother indirect methods). Not available while roaming.Sprint Mobile to Mobile: Allows you to make or receive unlimited calls directly to or from Sprint subscribers on theNationwide Sprint Network or the Nextel National Network without using your service plan minutes. Only available forcalls directly between Sprint phones and/or most Nextel phones (not through Voicemail, 411 or other indirect methods).Not available while roaming.Sprint Premier: Is not available to employees of Sprint or to business accounts. These offers are made available to selectcustomers at the sole discretion of Sprint and may change or be canceled at any time. Only the primary line that meetsthe minimum monthly recurring charge requirement is eligible for Sprint Premier customer benefits. Account must be ingood standing. See sprint.com/premier for details.GPS Navigation: Environment may limit GPS location information. Requires Account holder's authorization for Sprint toshare location and other needed enabling information with 3rd parties. It is the responsibility of the Account holder tonotify device users that location can be identified while using GPS applications.Location Based Services: Environment may limit location based service information. Location Based Services require anaccount holder's authorization for Sprint to share location and other needed enabling information with third parties. It isthe responsibility of the account holder to notify device users that location can be identified while using location basedservice applications.Total Equipment Protection: Equipment Replacement Program is insurance underwritten by Continental CasualtyCompany, a CNA company (CNA) and administered by Asurion Protection Services, LLC, a licensed agent of CNA (AsurionProtection Services Insurance Agency). Please see the Protection brochure available at any participating retail location orvisit www.sprint.com/TEP for complete terms and conditions of coverage. Terms and conditions are subject to change.May not be available in all states. Eligibility varies by device.Sprint to Home: Monthly charge is invoiced to Sprint wireless account. Not available for corporate-liable accounts.Mobile to Office: Monthly charge is invoiced to Sprint wireless account. Available only for corporate-liable accounts.Add-a-Phone: Requires a minimum two-year Term Agreement for each line added ("Secondary Line"). The first phoneactivated on the service plan ("Primary Line") and Secondary Lines may have different Term end dates. If the Primary Lineon the account is terminated prior to the expiration of the Term of any Secondary Line, a Secondary Line will become thePrimary Line.E-Mail: Wireless access to corporate/employee email may require add'l server or server access, licenses, or additionalrequirements which incur add'l charges.Data: Services are not available with all Sprint phones. The amount of data transmitted over our network is measured inkilobytes (KB), megabytes (MB) or gigabytes (GB). Unless specified otherwise 1024KB equals 1MB. 1024MB equal 1GB.Usage is calculated on a per kilobyte, megabyte or gigabyte (depending on your plan) basis and is rounded up to the nextwhole kilobyte, megabyte or gigabyte. Rounding occurs at the end of each session or each clock hour and at which timewe deduct accumulated usage from your plan, or assess overage or casual usage charges. You are responsible for all dataactivity from and to your device, regardless of who initiates the activity. Estimates of data usage will vary from actualuse. Your invoice will not separately identify the number of kilobytes, megabytes or gigabytes attributable to your use of

specific sites, sessions or services used. Premium content (games, ringtones, songs, etc.) priced separately. Services arenot available for use in connection with server devices or host computer applications, other systems that drive continuousheavy traffic or data sessions, or as substitutes for private lines or frame relay connections. Except with Phone-as-Modemplans, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similardevice. We reserve the right to deny or terminate service without notice for any misuse or any use that adversely affectsnetwork performance. Availability of downloadable or streaming content is subject to change, including but not limitedto television channels and radio stations. If user is not subscribed to a data included plan or add-on, Pay-As-You-Gocharges are incurred when using data applications and services.Web Access: Sprint can help you prevent the transmission of material harmful to minors on certain devices by allowingaccess only to a limited number of Internet web sites or restricting Web access.Off-network Roaming: The primary use of your Device must be for domestic purposes within the Sprint-owned network.Domestic means use in the 50 United States and U.S. Territories (except Guam). Sprint reserves the right, without notice,to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 800 min. ora majority of minutes; or (2) data: 300 megabytes or a majority of kilobytes. The display on your device may not alwaysbe on and will not indicate whether you will incur roaming charges. You can monitor usage online through My Account.Roaming is not available with single-band phones, or to customers who reside or whose primary use is outside an areacovered by the Nationwide Sprint Network. Sprint may limit or terminate service if you move outside of the Sprint ownednetwork.International Roaming: International calling, including in Canada, Mexico, and Guam is not included in plans with noroaming charges. International roaming usage may be invoiced after 30-60 days. Data services and certain calling features(Voicemail, Caller ID, Call Waiting, etc.) may not be available in all roaming areas. Usage initiated near country bordersmay be carried by a cell site in a neighboring country and billed at that country's rates. Sprint reserves the right to deny,terminate, modify, disconnect or suspend service if the majority of minutes or kilobytes are used for internationalroaming.International Long Distance and Messaging: Phones must be activated for international service in order to makeinternational long-distance calls, including to Mexico and Guam, and in certain cases to send international text. Forverification purposes, you may be required to provide additional information and activation of plan may takeapproximately 1 to 3 days. Verification for account spending limit customers may take up to 30 days. Rates, mobiletermination fees and available countries at www.sprint.com/internationalrates. International rates are subject to changewithout notice.Mexico Long Distance Dial Codes: Agua Prieta (633), Alter (637), Ciudad Acuña (877), Ciudad Juaréz (656), Ensenada(646), Matamoros (868), Mexicali (686), Naco (633), Nogales (631), Nuevo Laredo (867), Ojinaga (626), Piedras Negras(878), Puerto Palomas (656), Reynosa (899), Rosarito (661), San Luis Río Colorado (653), Sonoita (651), Tecate (665), &Tijuana (664).Nextel Direct Connect : Customer must select rate plan or add-on with Nextel Direct Connect access in order to makeor receive Direct Connect calls. Nextel and PowerSource devices operate on the Nextel National Network and Sprintdevices operate within certain EVDO Rev A coverage areas on the Sprint 3G Network.Group Connect : Currently operates between parties on the same push-to-talk network platform.International Direct ConnectSM Access: Calls use Direct Connect minutes included in your plan. (20 /min.) times # ofparticipants. Pay-As-You-Go charge for services not included in your rate plan or option. Access available in and betweenthe U.S. and Canada, Mexico, Brazil, Peru, Chile and Argentina.NextMail/NextMail Professional: Recording outside the U.S. will incur International Direct Connect charges. Onlyavailable on select Nextel Direct Connect-capable phones. GPS service require GPS-capable phone. Environment maylimit GPS location info. Standard messaging or data rates may apply for sending photos along with NextMail Locatormessages.Sprint Buyback: Limit 3. Devices will not be returned. To best protect your data, please delete all personal informationfrom your phone. Credit amount depends upon valuation and may vary based on condition. Credit will be applied to instore purchase or Sprint account within three invoices. For additional information, visit sprint.com/buyback.General Terms and Conditions of ServicePara solicitar esta literatura en español, por favor contactar a 1-800-777-4681 o visitar www.sprint.com/espanol.Basic DefinitionsIn this document: (1) "we," "us," "our," and "Sprint" mean Sprint Solutions, Inc., as contracting agent on behalf of theapplicable Sprint affiliated entities providing the products and Services; (2) "you," "your," "customer," and "user" mean anaccount holder or user with us; (3) "Device" means any phone, aircard, mobile broadband device, any other device,accessory, or other product that we provide you, we sell to you, or is active on your account with us; and (4) "Service"means Sprint-branded or Nextel-branded offers, rate plans, options, wireless services, billing services, applications,programs, products, or Devices on your account with us. "Service(s)" also includes any other product or service that weoffer or provide to you that references these General Terms and Conditions of Service ("Ts&Cs").The Service AgreementThese Ts&Cs are part of your service agreement with us (the "Agreement") and constitute a contract under which weprovide you Services under terms and conditions that you accept. THIS CONTRACT CONTAINS A MANDATORYARBITRATION PROVISION THAT DISALLOWS CLASS ACTIONS, A CLASS ACTION WAIVER PROVISION, AND A JURY WAIVER

PROVISION. In addition to these Ts&Cs, there are several parts of the Agreement, which includes but is not limited to thefollowing: (i) the subscriber agreement or transaction materials that you sign or accept; (ii) the plan(s) that you chose asset forth in our written services and transaction materials that we provide or refer you to during the sales transaction (ifyour service plan is not specifically set forth in any printed materials, the requirements and terms set forth in the currentwritten services and transaction materials apply, excluding the monthly charge and number of minutes included in yourservice plan); (iii) any confirmation materials and invoices that we may provide to you; and (iv) the terms set forth in thecoverage map brochures. It is important that you carefully read all of the terms of the Agreement.Additional TermsAdditional terms will apply when you use certain applications, programs, Devices, and services, and these terms will beprovided to you prior to your use of the items. Depending on who provides the items, the terms may come from Sprint ora third party. You are subject to any terms provided by the third party, and the terms are directly between you and thatthird party. Sprint is not responsible for these third party items and associated terms. Additional terms will also apply ifyou activate Services as part of a bundle with another company's services (for example, cable services, home phoneservices, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs,including terms relating to activation, invoicing, payment, and disputing charges. Also, a different dispute resolutionprovision may apply to services provided by another company (the dispute resolution provisions in this Agreement stillapply to our Services). You will be provided details on any additional terms with your selection of any bundled Service.For employee and organization discounts, the discount percentage may vary from month-to-month based on the terms ofthe agreement between your employer, association, or other organization and Sprint. The discount will be zero after youragreement or your organization's agreement with Sprint ends. Additional terms and eligibility requirements regardingorganization discounts will be provided to you.Our PoliciesServices are subject to our business policies, practices, and procedures ("Policies"). You agree to adhere to all of ourPolicies when you use our Services. Our Policies are subject to change at anytime with or without notice.When You Accept The AgreementYou must have the legal capacity to accept the Agreement. You accept the Agreement when you do any of the following:(a) accept the Agreement through any printed, oral, or electronic statement, including on the web by electronicallymarking that you have reviewed and accepted; (b) attempt to or in any way use the Services; (c) pay for the Services; or(d) open any package or start any program that says you are accepting the Agreement when doing so. If you don't wantto accept the Agreement, don't do any of these things.Term Commitments & Early Termination FeesMany of the Services (for example, Device discounts) that we offer require you to maintain certain Services with us for aminimum term, usually 1 or 2 years ("Term Commitment"). You will be charged a fee ("Early Termination Fee") for eachline of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Servicethat we terminate early for good reason (for example, violating the payment or other terms of the Agreement) butsuch Early Termination Fee may be prorated based on your remaining Term Commitment. Early Termination Fees area part of our rates. Your exact Term Commitment and Early Termination Fee may vary based on the Services you selectand will be disclosed to you during the sales transaction. Carefully review any Term Commitment and EarlyTermination Fee requirements prior to selecting Services. After you have satisfied your Term Commitment, yourServices continue on a month-to-month basis without any Early Termination Fee, unless you agree to extend yourTerm Commitment or agree to a new Term Commitment. Services offered on a subscription basis, as described in the"Account & Service Charges" section, may not require a Term Commitment and may not automatically renew. Asexplained directly below, there are instances when you will not be responsible for an Early Termination Fee forterminating Services early.When You Don't Have To Pay An Early Termination FeeYou aren't responsible for paying an Early Termination Fee when terminating Services: (a) provided on a month-to-monthbasis; (b) provided on a subscription basis that do not include a Term Commitment; (c) consistent with our published trialperiod return policy; or (d) in response to a materially adverse change that we make to the Agreement as describeddirectly below.Our Right To Change The Agreement & Your Related RightsWe may change any part of the Agreement at any time, including, but not limited to, rates, charges, how wecalculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We willprovide you notice of material changes—and we may provide you notice of non-material changes—in a mannerconsistent with this Agreement (see "Providing Notice To Each Other Under The Agreement" section). If a change wemake to the Agreement is material and has a material adverse effect on Services under your Term Commitment, youmay terminate each line of Service materially affected without incurring an Early Termination Fee only if you: (a)call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancelServices because of a material change to the Agreement that we have made. If you do not cancel Service within 30days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term

Commitment.Our Right To Suspend Or Terminate ServicesWe can, without notice, suspend or terminate any Service at any time for any reason. For example, we can suspendor terminate any Service for the following: (a) late payment; (b) exceeding an Account Spending Limit; (c)harassing/threatening/abusing/offending our employees or agents; (d) providing false or inaccurate information; (e)interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with theAgreement and Policies; (g) breaching, failing to follow, or abusing the Agreement or Policies; (h) providing false,inaccurate, dated, or unverifiable identification or credit information or becoming insolvent or bankrupt; (i) modifying aDevice from its manufacturer specifications (for example, rooting the device); (j) failing to use our Services for anextended period of time; (k) failing to maintain an active Device in connection with our Services; or (l) if we believe theaction protects our interests, any customer's interests, or our networks.Your Right To Change Services & When Changes Are EffectiveThe account holder can typically change Services upon request. In some instances, changes may be conditioned onpayment of an Early Termination Fee or certain other charges, or they may require a new Term Commitment. Changes toServices are usually effective at the start of the next full invoicing cycle. If the changes take place sooner, your invoicemay reflect pro-rated charges for your old and new Services. We may, but are not obligated to, provide you theopportunity to authorize someone else to make changes to your Services, which will include the authority to makechanges that will extend your Term Commitment. You are responsible for any changes to your Services made by a personyou authorize, and those changes will be treated as modifications to this Agreement.Your Right To Terminate ServicesYou can terminate Services at any time by calling us and requesting that we deactivate all Services. In addition, if youreturn or provide your Device to Sprint and fail to either deactivate service on the Device or activate another Device inconnection with your Service, we reserve the right to terminate your Service, and if you are subject to a TermCommitment, you may be charged all or part of an Early Termination Fee. You are responsible for all charges billed orincurred prior to deactivation. If Services are terminated before the end of your invoicing cycle, we won't prorate chargesto the date of termination and you won't receive a credit or refund for any unused Services. Except as provided above, ifyou are subject to an Early Termination Fee, you must also pay the invoiced Early Termination Fee for each line ofService that you terminate early.Credit Checks & Credit InformationWe agree to provide you Services on the condition that you have and maintain satisfactory credit according to ourstandards and policies. You agree to provide information that we may request or complete any applications that we mayprovide you to facilitate our review. We rely on the credit information you furnish, credit bureau reports or other dataavailable from commercial credit reference services, and other information (such as payment history with us) todetermine whether to provide or continue to provide you Services. The Services we offer you can vary based on yourcredit history. We may at any time, based on your credit history, withdraw or change Services or place limits orconditions on the use of our Services. You agree to provide us updated credit information upon request. We may provideyour payment history and other account billing/charge information to any credit reporting agency or industryclearinghouse.Account Spending Limits ("ASL")An ASL is a temporary or permanent limit (typically based on credit history, payment history, or to prevent fraud) that weplace on the amount of unpaid charges you can accumulate on your account, regardless of when payment on thosecharges is due. We reserve the right to determine which charges count toward an ASL. If you have an ASL, we maysuspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due.We may impose or increase an ASL at any time with notice. An ASL is for our benefit only and should not be relied on byyou to manage usage.Deposits & Returning DepositsWe may at any time require a deposit as a guarantee of payment for you to establish or maintain Service ("Dep

Sprint Mobile to Mobile: Allows you to make or receive unlimited calls directly to or from Sprint subscribers on the Nationwide Sprint Network or the Nextel National Network without using your service plan minutes. Only available for calls directly between Sprint phones and/or most Nextel phones (not through Voicemail, 411 or other indirect .