Nighthawk AC1900 WiFi Cable Modem Router - Netgear

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NighthawkAC1900 WiFi Cable Modem RouterModel C7000User ManualApril 2015202-11499-01350 East Plumeria DriveSan Jose, CA 95134USA

Nighthawk AC1900 WiFi Cable Modem RouterSupportThank you for selecting NETGEAR products.After installing your device, locate the serial number on the label of your product and use it to register your product athttps://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEARrecommends registering your product through the NETGEAR website.For product updates and web support, visit http://support.netgear.com.Phone (US & Canada only): 1-888-NETGEAR.Phone (Other Countries): Check the list of phone numbers at .aspx.Trademarks NETGEAR, Inc., NETGEAR and the NETGEAR logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks areused for reference purposes only.ComplianceFor regulatory compliance information, visit http://www.netgear.com/about/regulatory/.See the regulatory compliance document before connecting the power supply.2

ContentsChapter 1Hardware SetupUnpack Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Position Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Cable Your Modem Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Cable the Modem Router in a Simple Network . . . . . . . . . . . . . . . . . . . . . . . . 10Cable Your Modem Router to a Router and Use Bridge Mode . . . . . . . . . . . . 11Set Up Your Internet Service with Comcast Xfinity . . . . . . . . . . . . . . . . . . . . . . . 12Use Self-Activation to Set Up Your Internet Connection . . . . . . . . . . . . . . . . 12Call Comcast Xfinity to Set Up Your Internet Connection . . . . . . . . . . . . . . . 13Chapter 2Connect to the Network and Access the Modem RouterConnect to the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Wired Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .WiFi Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Types of Logins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Access the Modem Router with NETGEAR genie App . . . . . . . . . . . . . . . . . . . . .Chapter 3Specify Your Internet SettingsNotify Your Internet Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specify the Cable Connection Starting Frequency . . . . . . . . . . . . . . . . . . . . . . .View Modem Router Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Manually Set Up the Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specify an IPv6 Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Change the MTU Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Chapter 415151516161617191920212324Control Access to the InternetSet Up Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Block Access to Your Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Use Keywords to Block Internet Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Block Services from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Schedule When to Block Internet Sites and Services . . . . . . . . . . . . . . . . . . . . . .Avoid Blocking on a Trusted Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Set Up Security Event Email Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327293032333435

Nighthawk AC1900 WiFi Cable Modem RouterChapter 5 Share USB Devices Attached to the Modem RouterUSB Drive Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Access a USB Drive on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Control Access to the USB Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Use FTP Within the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .View Network Folders on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Add a Network Folder on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Edit a Network Folder on a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Approve USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Access the USB Drive Through the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Set Up FTP Access Through the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Access the USB Drive Through the Internet with FTP . . . . . . . . . . . . . . . . . . .Safely Remove a USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .383839414243444445464748Chapter 6 Share a USB PrinterInstall the Printer Driver and Cable the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . .Download the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Install the ReadySHARE Printer Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Use the Shared Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .View or Change the Status of a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Use the Scan Feature of a Multifunction USB Printer . . . . . . . . . . . . . . . . . . . . .Change NETGEAR USB Control Center Settings . . . . . . . . . . . . . . . . . . . . . . . . . .50505152535454Chapter 7 Specify Network SettingsView WAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Set Up a Default DMZ Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Change the Modem Router’s Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Change the LAN TCP/IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specify the IP Addresses that the Modem Router Assigns . . . . . . . . . . . . . . . . .Disable the DHCP Server Feature in the Modem Router. . . . . . . . . . . . . . . . . . .Reserve LAN IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Improve Network Connections with Universal Plug and Play. . . . . . . . . . . . . . .Use the WPS Wizard for WiFi Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specify Basic WiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Change the WiFi Security Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Set Up a Guest Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Control the Wireless Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Use the WiFi On/Off Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enable or Disable the Wireless Radios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Set Up a Wireless Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Specify WPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5758595961626364656668697070717273Chapter 8 Manage Your NetworkChange the admin Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75View Modem Router Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 754

Nighthawk AC1900 WiFi Cable Modem RouterDisplay Internet Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76Check the Internet Connection Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77View Logs of Modem Router Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78View Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Run the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Run the Traceroute Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82Monitor Internet Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83View Devices Currently on the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84Manage the Modem Router Configuration File. . . . . . . . . . . . . . . . . . . . . . . . . . . 85Back Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Restore Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Erase the Current Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87View Wireless Access Points in Your Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87View or Change the Modem Router Wireless Channel . . . . . . . . . . . . . . . . . . . . 88Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89Specify a DNS Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Change the Dynamic DNS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Chapter 9Specify Internet Port SettingsSet Up Port Forwarding to a Local Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Add a Custom Port Forwarding Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95Edit a Port Forwarding Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96Delete a Port Forwarding Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Application Example: Make a Local Web Server Public . . . . . . . . . . . . . . . . . . 97How the Modem Router Implements the Port Forwarding Rule . . . . . . . . . . 98Set Up Port Triggering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Add a Port Triggering Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Application Example: Port Triggering for Internet Relay Chat . . . . . . . . . . . 100Chapter 10TroubleshootingTroubleshoot with the LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Power LED Is Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102LEDs Never Turn Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Internet LED Is Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Troubleshoot the Cable Internet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Cannot Log In to the Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Changes Not Saved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Troubleshoot Your Network Using the Ping Utility . . . . . . . . . . . . . . . . . . . . . . . 105Test the LAN Path to Your Modem Router . . . . . . . . . . . . . . . . . . . . . . . . . . . 105Test the Path from Your Computer to a Remote Device . . . . . . . . . . . . . . . . 106Appendix ASupplemental InformationFactory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1105

1.1Hardware SetupThis chapter covers the following topics: Unpack Your Modem Router Front Panel Rear Panel Position Your Modem Router Cable Your Modem Router Set Up Your Internet Service with Comcast XfinityFor more information about the topics covered in this manual, visit the support website athttp://support.netgear.com.6

Nighthawk AC1900 WiFi Cable Modem RouterUnpack Your Modem RouterYour package contains the following items.Ethernet cablePower adapterModem routerFigure 1. Package contentsFront PanelThe modem router has status LEDs and buttons on the front.Power LEDDownstream LEDUpstream LEDInternet LED2.4 GHz LED5 GHz LEDEthernet LEDWiFi On/Off buttonWPS button / LEDFigure 2. Modem router front viewHardware Setup7

Nighthawk AC1900 WiFi Cable Modem RouterYou can use the LEDs to verify status and connections. The following table lists anddescribes each LED and button on the front panel of the modem router.LEDDescriptionPower Green. Power is supplied to the modem router.Off. No power is supplied to the modem router.Solid red. Thermal cutoff mode. Power off the unit, let it cool, and move it away fromheat sources (such as a TV, DVD player, or speakers) and keep it vertical in open air.Downstream Solid amber. One downstream channel is locked.Solid green. Two or more downstream channels are locked.Blinking green. The modem router is scanning for a downstream channel.Off. No downstream channel is locked.Upstream Solid amber. One upstream channel is locked.Solid green. Two or more upstream channels are locked.Blinking green. The modem router is scanning for an upstream channel.Off. No upstream channel is locked.Internet Solid green. The modem router is online.Blinking green. The modem router is synchronizing with the cable provider’s cablemodem termination system (CMTS).Slow blinking amber and green. The modem router reached the traffic meter limit.(For information about the traffic meter, see Monitor Internet Traffic on page 83.)Off. The modem router is offline. Green. The 2.4 GHz radio is on.Off. The 2.4 GHz radio is off. Green. The 5 GHz radio is on.Off. The 5 GHz radio is off. Green. A device is connected to an Ethernet port and powered on. Each Ethernet porthas LEDs on the rear panel.Off. No device is connected to an Ethernet port. 2.4 GHz radio5 GHz radioEthernet WiFi On/Off but- Pressing this button for two seconds turns the WiFi radios in the modem router on and off. Ifton with LEDthis LED is lit, the WiFi radios are on. If this LED is off, the WiFi radios are turned off andyou cannot use WiFi to connect to the modem router.WPS button with This button lets you use WPS to join the WiFi network without typing the WiFi password.LEDThe WPS LED blinks during this process and then lights solid.Hardware Setup8

Nighthawk AC1900 WiFi Cable Modem RouterRear PanelThe rear panel has the connections and button shown the following figure.USB portEthernet LAN portsCoaxial cable connectorReset buttonPower adapter inputFigure 3. Modem router rear panelPosition Your Modem RouterThe modem router lets you access your network anywhere within the operating range of yourwireless network. However, the operating distance or range of your wireless connection canvary significantly depending on the physical placement of your modem router. For example,the thickness and number of walls the wireless signal passes through can limit the range.Additionally, other wireless access points in and around your home might affect your modemrouter’s signal. Wireless access points are modem routers, repeaters, WiFi range extenders,or any other device that emits a wireless signal for network access.Position your modem router according to the following guidelines: Place your modem router near the center of the area where your computers and otherdevices operate, and within line of sight to your wireless devices. Make sure that the modem router is within reach of an AC power outlet and near Ethernetcables for wired computers. Place the modem router in an elevated location, minimizing the number walls and ceilingsbetween the modem router and your other devices.Hardware Setup9

Nighthawk AC1900 WiFi Cable Modem Router Place the modem router away from electrical devices such as these:-Ceiling fans-Home security systems-Microwaves-Computers-Base of a cordless phone-2.4 GHz cordless phonePlace the modem router away from large metal surfaces, large glass surfaces, andinsulated walls such as these:-Solid metal doors-Aluminum studs-Fish tanks-Mirrors-Brick-ConcreteCable Your Modem RouterThe most common way to cable your modem router is the simplest, without any other routersor gateways on the same network. You can also cable the modem router to another router orgateway and log in to the modem router to specify this setting.Cable the Modem Router in a Simple NetworkThe modem router comes configured to work as both a modem and a router. You can shareyour Internet connection without connecting the modem router to a router or gateway.InternetEthernet cablePower adapterFigure 4. Modem router in a simple networkHardware Setup10

Nighthawk AC1900 WiFi Cable Modem Router To cable your modem router:1. Connect a coaxial cable.Use the coaxial cable that your cable company provides to connect the cable port on themodem router to a cable wall outlet or a line splitter.Note: For Xfinity cable Internet service, Comcast Xfinity recommendsconnecting your modem router to a cable wall outlet.2. Connect the power adapter provided in the package to the modem router and plug thepower adapter in to an electrical outlet.3. Press the Power On/Off button on the rear panel of the modem router.The Power LED lights green.You can log in to the modem router to view or change its settings.Cable Your Modem Router to a Router and Use Bridge ModeIf you want to cable the modem router to a router, then you must log in to the modem routerand change its Router Mode setting. Changing this setting prevents certain network conflictsthat can occur when two devices on the same network perform routing functions such asnetwork address translation (NAT) and DHCP (assigning IP addresses to devices on thenetwork). This turns the modem router into a bridged modem To cable your modem router to a gateway or router:1. Connect a coaxial cable.Use the coaxial cable that your cable company provides to connect the cable port on themodem router to a cable wall outlet or a line splitter.2. Connect the power adapter to the modem router and plug the power adapter into anelectrical outlet.The Power LED lights green.3. On your computer or wireless device, find and select the WiFi network.The WiFi network name is on the product label.4. Join the WiFi network and enter the WiFi password.The password is on the product label.Your wireless device connects to the WiFi netwo

Nighthawk AC1900 WiFi Cable Modem Router Support Thank you for selecting NETGEAR products. After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support.

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