1-800-263-7272 Caaniagara.ca/premier

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rtinPat C. Ma16R SINCE 20RENEWS0123456620 288MEMBEEY IN JUNANNUALL0011-800-263-7272caaniagara.ca/premier

Welcome to CAA Premier.As a Premier Member you now have access to a package ofenhanced, value-added CAA Member benefits.*· Up to 500 km of towing· 60 minutes of free long distance calling· Free two-day car rentals· And much morePlease take a few minutes to review this booklet and familiarizeyourself with all of the amazing benefits that come withupgrading to CAA Premier. You’ll see we’re serious when we sayyou’ve moved up to CAA’s highest level of members benefits.Please note this booklet highlights Premier Membership Benefitsonly. For information please refer to your CAA Member BenefitGuide. Copies are available at all CAA Niagara Branches or onlineat caaniagara.caContentsPage 2Page 3Page 4Page 5Page 6Page 7-8Page 9Page 10Premier Membership Benefits; Accident &Ride AssistTwo-day Complimentary Car RentalWorldwide Emergency Travel &Medical AssistanceIdentity ProtectionFree Long Distance CallingTrip Accident Assistance; ClaimingReimbursementEmergency Roadside ServiceSave with CAAPrivacy Pledge*You will be eligible to receive CAA Premier benefits 48 hours after receipt of payment.CAA Plus is a prerequisite for CAA Premier.1

Premier Member BenefitsService BenefitPremier & Premier RVID ProtectFree identity protection servicesLong DistanceCalling60 free minutes of long-distancecalling per membership yearBike AssistRoadside assistance for your bicycleEmergency Towing*Up to 500 kmRV - Up to 500 km for campers,motorhomes, dual wheel pickups andtrailersEmergency FuelDeliveryFree delivery and fuel to get to thenearest service stationEmergencyExtraction ServiceSecond service vehicle & second driverLocksmith ServiceUp to 100Motorcycle Coverage Towing up to 500 km & light servicesTravel AccidentInsurance** 500,000Trip AccidentAssistanceUp to 1,500 (accident or breakdown)Legal DefenseReimbursement***Maximum 100Added Benefits- Two-day rental car with tow- Worldwide medical supportAnd more!Accident & Ride AssistIf you’re involved in an accident or mechanical breakdown whenyou’re more than 160 km from your primary residence, CAA canassist with car rental arrangements, hotel accommodations andcontact with family members.Call 1-866 PREM-CAA (1-866-773-6222) forAccident & Ride Assist* In any direction from the point of breakdown.** When common carrier ticket is purchased through CAA.***Traffic offenses only.2

Two-Day ComplimentaryCar RentalIf your car is towed due to mechanical breakdown and you arewithin 160 km of your primary residence, a mid-size rental car canbe arranged for two consecutive days.*CAA Premier Members are responsible for subsequent day rentalcharges, upgrades, vehicle insurance, mileage and fuel charges, andany other charges, fees and taxes. The Premier Member must havea valid credit card in their name to rent a vehicle. If the preferredrental agency is not available CAA will reimburse up to 30 perday to a maximum of two days.Your two-day complimentary rental must be booked through CAAand within 48 hours from the time of the tow. Minimum agerestriction of 21 applies as well as normal rental qualifications andrestrictions.Call 1-800-222-4357 for car rental bookings.*Limit of one car rental per membership year. A complimentary rental car will not be providedin accident situations.3

Worldwide Emergency Travel& Medical SupportGet the information you need when you need it most. WorldwideEmergency Travel & Medical Support is now available 24 hours aday, 7 days a week. To qualify, you must be travelling 160 km ormore from your primary residence on a leisure trip, including oneovernight stay but lasting less than 45 days.Worldwide Emergency Travel & Medical Support can provide thefollowing information: Medical providers Emergency medical transportation Ticket replacement Document replacement Canadian Embassy locations Pharmacy locations and hours of operation Health Canada Travel Advisories Travel warnings Accident & Ride Assistand much more*In Canada and US:1-877-364-3718Outside Canada and US: 1-416-977-7201*This benefit does not include insurance coverage for the following: medical, hospital, tripinterruption, baggage or cancellation expenses. Does not include any out of pocket expenses orrelated costs associated with an emergency situation. If you have insurance coverage you arerequired to contact your insurance provider in the case of an emergency for assistance.4

Passport Photos & FormsPick up your passport application form and have your passportphoto taken. All CAA Niagara Branches have the following formsavailable: Adult General Application Form Simplified Renewal Application Form Child General Application FormReminder: Passports, including photos, mustbe renewed every five to ten years.CAA Members getFREE Passport photos!Visit your local CAA BranchFree Long Distance Calling1CAA Premier Members receive 60 minutes of free long distancecalling per Membership year for calls originating within Canada toeither Canada or the US.2 Available from any type of phone: wireless, home, office andpublic telephone3 Overseas calling available (higher rates apply) Calling card is reloadable (at Member’s expense)4See page 10 for wallet card and instructions for use.To add minutes to your card, call 1-866-560-6574.1. Offer limited to one 60-minute calling card per Premier membership per membership year.Value of calling card is non-refundable or returnable for credit. No cash value. 60 minutes of freelong distance calling will reset to 60 minutes upon membership renewal. Annual 60 minutes offree calling DOES NOT carry over from year to year.2. Calls originating or terminating in northern British Columbia, Yukon, Northwest Territoriesor Nunavut are subject to a surcharge. Additional surcharge applies to calls originating fromthe United States. If calling from the United States or overseas, a different rate will be applied,which will result in less than 60 minutes of free calling.3. A payphone charge may apply.Minutes available will be calculated based on the balance of the card divided by the destinationcall rate.4. Minutes added, at the Member’s expense, will remain on the card until used by the Memberor for 36 months from the first date of the issue of the minutes or first call, whichever happensfirst.5

Trip Accident AssistanceIf your leisure trip is interrupted, and you are at least 160 kmfrom your primary residence, CAA will provide you with assistanceand reimbursement. May be used once per membership year, perhousehold. Valid 24 hours after the start of your trip.ACCIDENTS, THEFT AND INJURYIf you can’t continue your trip due to accident, car theft, illness orinjury, you can be reimbursed up to 1,500 CDN annually for eithermeals and accommodations or substitute transportation to continueyour trip.Accident: You must obtain a copy of the police report describingthe incident and original receipts for repairs and allowable expensesto support the claim. Your vehicle must have been deemed unsafeand/or inoperable and proof must be provided from either the policeand/or a qualified mechanical technician.Theft: You must present a copy of the police report and originalreceipts for allowable expenses.Illness / Injury: You must provide proof from a licensedmedical facility or practitioner confirming the illness/injury and yourinability to operate your motor vehicle. You must present originalreceipts for allowable expenses.VEHICLE BREAKDOWNIn the event of a mechanical failure resulting in a tow, thecombined annual limit payable is 600 CDN for either meals andaccommodations or substitute transportation to continue your tripfor up to the first 72 hours. You must provide proof from a licensedmechanical technician confirming your vehicle as unsafe and/orinoperable.VEHICLE RETURN BENEFITWhen an unexpected illness or injury prevents the completion of avacation, CAA will provide up to 500 CDN to transport your vehicleback to your primary residence. The Vehicle Return Benefit does notapply to rental cars, and is only available when you, or someone youare travelling with, cannot safely drive your vehicle home. Only oneclaim may be submitted for one vehicle per return. You must provideproof from a licensed medical facility or practitioner confirming theillness/injury and your inability to operate your motor vehicle.Claiming ReimbursementDownload a Trip Accident Reimbursement form at caaniagara.caor ask for one at a CAA Niagara Branch. Within 30 days, submitthe form and original receipts in the Premier Member’s name forall eligible expenses. Reimbursement is available only on expensesincurred on leisure trips at least 160 km away from your primaryresidence.6

Emergency Roadside ServiceAnnual Towing Allowance:500 km 250 km10 kmPrimary Premier131Associate Premier13n/aAs a Premier Member your towing range is now 500 km on one (1)of your allowable service calls, giving you more options for where totow your vehicle for repairs.Emergency Roadside Service Number:1-800-222-4357When calling for service you will be asked for the followinginformation:1. Your membership number2. Your name and address3. The exact location of the disabled vehicle, including nearbyintersections and landmarks4. Phone number where you can be contacted5. The vehicle’s make, model, year, colour and licence platenumber6. The nature of the problemYou must remain at or near the vehicle to receive service. If theproblem is resolved before the service provider arrives, please notifyCAA immediately to cancel the request or it will be charged as oneof your allowable service calls. Please have your membership cardand photo ID ready for presentation to the service provider.During extreme weather conditions, CAA responds to calls on apriority basis, providing service to those Members whose vehicles areblocking roadways or otherwise posing a threat to public or personalsafety. Under severe conditions, CAA reserves the right to deferservice to Members whose vehicles are in a place of safety. Yourpatience and understanding during these times is appreciated.At CAA we cover you, not the vehicle. You can call for servicewhether you’re the driver or passenger in any vehicle, includingrental cars.PLEASE NOTE: CAA Niagara cannot guarantee transportationfor drivers and passengers when an Emergency Road Service call ismade. At your cost the club will, if possible, arrange transportationfor drivers and passengers.7

SERVICES PROVIDED Battery boosts & sales Fuel delivery Towing Flat tire service & repair Lockout service WinchingTOWING SERVICECAA Emergency Roadside Service is available 24 hours a day, 365days a year throughout Canada and the US. Emergency RoadsideService is limited to making the vehicle operable at the roadside,or towing it to a service facility if the vehicle cannot be drivensafely. Costs incurred to repair the vehicle at a service facility arethe owner’s responsibility.Based on the type/size of vehicle, severity of repairs needed andthe location of the vehicle, a decision will be made to use a towtruck, flatbed truck or light service vehicles.SERVICE ELIGIBILITYIf your number of Emergency Road Service calls exceeds the limit,CAA will still tow your vehicle; however, you will have to pay forthe cost of towing as determined by preferred contractor rateswithin the region.VEHICLE ELIGIBILITYCAA Premier: Provides service to licensed four-wheel motordriven vehicles of the passenger, pleasure or recreation type (vansand four-wheel motor homes included) and motorcycles withor without sidecars. Limited service is provided to dual-wheelrecreation vehicles.CAA Premier RV: Provides all services, except flat tireand extrication, to dual-wheel drive axle licensed motor homes,campers and the following types of trailers: travel, snowmobile,utility and boat. Dual wheel unloaded pickup trucks are eligible forall services except tire service.PLEASE NOTE: If you are a CAA Premier Member towing alight-duty trailer, additional charges for recovery of the trailer willbe your responsibility. Rented passenger and rented commercialvehicles are also eligible for service with the exception of taxis,limousines, school buses, cube vans and off-road vehicles.8

Save with CAA!Get more mileage out of your CAA membership by takingadvantage of these great savings opportunities. Your membershipcan easily pay for itself!CAA REWARDS Save big at thousands of retailers,restaurants and hotels across NorthAmerica. Simply show your CAAmembership card at places like PaylessShoe Source, Dulux Paints, the VisionClinic and East Side Mario’s to save upto 25% instantly!1Prefer to shop online? Shop atdozens of online retailers through theCAA eStore and earn up to 30% of your purchase back in CAADollars . Then use those CAA Dollars towards your membershiprenewal or the purchase of travel, merchandise or attractiontickets.2Visit caaniagara.ca/rewards for a full list ofCAA Rewards partnersCAA INSURANCEFrom your vacation plans and property to your family’s health,CAA can help you protect what matters most. And the best part?You can take advantage of great savings just by being a CAAMember.Home Insurance:Save 10%Auto Insurance:3Save up to 20%Travel Insurance:4Save 10%Health & Dental Insurance: Member-exclusive pricingLife Insurance: 5Member-exclusive pricingVisit caaniagara.ca/insurance to learn more.1 CAA Rewards partners and offers subject to change without notice.2 1 CAA Dollar 1 CDN. Unredeemed CAA Dollars automatically applied to annualrenewal statement.3 CAA Auto and Property Insurance are underwritten by CAA Insurance Company (Ontario)or administered by CAA South Central Ontario Insurance Brokers Inc. with various third partyunderwriters.4 CAA Travel Medical Insurance is underwritten by Orion Travel Insurance Company. Certainexclusions, limitations and restrictions apply. Subject to change without notice. A medicalquestionnaire may be required for travellers age 60 and over to purchase travel insurance.5 CAA Health, Dental and Life Insurance is underwritten by The Manufacturers Life InsuranceCompany.CAA, CAA logo and CAA Dollars trademarks owned by, and use is authorized by, theCanadian Automobile Association. CAA Rewards used by the Canadian AutomobileAssociation.9

Privacy PledgeAt CAA Niagara, we are committed to respecting and protectingyour personal information. We identify the purposes for collectionof personal information at or before the time the informationis collected. You can choose not to provide us with some or allof your personal information. However, this choice will limit ourability to provide you with products, services or information thatyou request or that could be offered to you.Your personal information is kept as accurate, complete andup-to-date as is necessary for the purposes for which it is to beused. You have the right to review your personal informationcollected by us and to correct or amend the information if it isnot accurate.On occasion, you may receive information about savings andvalue-added offers from companies that meet our high qualitystandards and have committed to respecting your privacy asa CAA Niagara Member. We respect your right to control themarketing information you receive from us, and with regard totelemarketing, you may wish to use these ways to opt-out:The National Do Not Call List (1-866-580-3625); CAA Niagara’sinternal Do Not Call List (dnc@caaniagara.ca); CanadianMarketing Association’s Do Not Contact Service (the-cam.org).If you have any questions or concerns about our privacypractices, please notify us in writing at the following address:CAA Niagara Chief Privacy Officer3271 Schmon PkwyThorold, ON L2V 4Y6Using Your Premier Long DistanceCalling1.2.3.4.Dial access number 1-866-560-6575Enter your 16-digit Premier Membership numberEnter the phone number you want to callYou will hear the balance of your card, in minutes*See page 5 for more information*My Premier Membership Number:620 288

CAA NIAGARABRANCHES155 Main St. EGrimsby6788 Thorold Stone Rd.Niagara Falls76 Lake St.St. Catharines3271 Schmon Pkwy.Thorold800 Niagara St.Welland1-800-263-7272 caaniagara.caRev. 11/16For Emergency Road Service:1-800-222-4357

Passport Photos & Forms Pick up your passport application form and have your passport photo taken. All CAA Niagara Branches have the following forms available: Adult General Application Form Simplified Renewal Application Form Child General Application Form Reminder: Passports, i

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