Create A Solution Capgemini Expertise In SAP For Utilities
Energy, Utilities and ChemicalsCreate a SolutionCapgemini Expertise in SAP for Utilitiesthe way we do it
Flexibility, reliability and speed ofinnovation are vital capabilities for utilitiesMarket IssuesDeregulation has radically altered theutilities environment, creating fiercecompetition, spurring fundamentalreorganization in the market andsparking a flurry of mergers andacquisitions. While this givescustomers more choice, the new set ofdemands puts ever greater pressure onutilities.Flexibility, reliability and speed ofinnovation are now vital capabilitiesfor utilities as they respond to thedrivers of deregulation andcompetition. In view of thesefundamental changes taking place inthe market, it is becoming ever moreessential for each of the playersinvolved to move forward in the rightdirection.New ways of doing business requirenew business strategies, processesand systems, and the ability to usethe utility's key asset, information,more efficiently.Utility companies choose SAPtechnology because it helps optimizetheir systems to keep pace with rapidand unrelenting change within theindustry. It enables flexible andresponsive environments, whichdeliver timely and accurateinformation across distributedcorporate functions and divisions.More importantly, with its specializedsolution specifically focusing onutilities, SAP helps utility companiesidentify the solutions needed to act onthis information,with customer value, efficiency andprofitability as keywords in theSAP approach.
Energy, Utilities and Chemicalsthe way we do itCapgemini—Global SAP Alliance PartnerBusiness Suite 7 Ramp-up PartnerThe Reliable PartnerWhen you partner with Capgemini,you can count on decades of industryexperience and expertise well beyondthe 4500 successful SAP projects wehave completed for more than 1900clients worldwide. That is because ourdedicated SAP consultants teamtogether to exceed customerexpectations.SAP AG in the development of theintegration between SAP CRM and ISU/CCS; others were also involved inactivities around EDM (Energy DataManagement) and IDE (IntercompanyData Exchange) modules, in particularfor localization in several countries.Our latest joint initiative in this spacewas for the development of IDEX (thecountry specific market set).We have been a GlobalImplementation Partner for SAP formore than 17 years, and thepartnership is strong and growing.Our partnership goes far beyond“formal” alliance activitieswith significant focus on field levelengagement with SAP accountexecutives and solution levelengagement with SAP IndustryBusiness Unit for Utilities. It is thisdepth and breadth of partnership thatenables Capgemini to quickly bring tobear the best combination of skillsand resources required to solve anycustomer situation.With regard to AMI@SAP, we havepartnered in Europe to present thejoint SAP and Capgemini solution toaddress Smart Metering projects.Our industry recognized competency(including by Gartner) in ESA/SOAand long-termpartnership/commitment with SAP inthis area has allowed Capgeminicustomers to serve as NetWeaver/ESA“Showcase” customers and benefitfrom the move to a services orientedenterprise.Furthermore, we are a ‘StrategicDevelopment Partner’ of SAP AG. Thisinvolves, amongst other things,intense cooperation in areas such asCRM and mobility, but also industrysolutions.A Strong Focus on SAP forUtilities Industry SpecificSolutionsCapgemini has a long termcommitment to the utility industry.We have worked for a long time onSAP for Utilities around both Billing& CRM and Enterprise AssetManagement, leveraging our SAPsolution footprint.Figure 1 : Systems Architecture for Billing & CRMMulti-channel integrationphone, email, fax1st LineCapgemini Expertise in SAP for UtilitiesSAP Portal2nd LineCustomerSelf-ServiceSAP BWOperationalReportingSAP CRMMarketing & Campaign ManagementProduct Management & SalesCPMSAP IS-UEDMFor the development of solutions forutility companies, SAP works closelywith a select group of carefully chosenstrategic partners; includingCapgemini. As an example, some ofour consultants were involved withUsing the SAP for Utilities solution,we design, build and operateconnected enterprise solutions toimprove your organization across fourkey dimensions:I Enhance customer serviceI Improve process efficiencyI Reduce costI Harness growth opportunitiesOur solution approach leverages andis supported byI A network of Centers of Expertise(CoEs) focusing on the SAP forUtilities solutionsI A set of accelerators, such as ourproprietary Utility Process ModelPlus (UPM )I Pre-configured templates,embedding leading industrypracticesCCSMeteringBilling & InvoicingPaymentCLTVModelingIDEMarketing Messaging3
Capgemini Centers of Expertise NetworkDelivery supported by global and local centers spanning the globeThe Centers of ExpertiseSAP for UtilitiesThe Capgemini CoE network isstructured around a global Centerof Excellence, which coordinates theactivities of our eighth Centers ofExpertise based in the Benelux,France, Germany, the Nordic region,Spain,UK, Canada and India. The role of theCenter of Excellence is to maintaina constant relationship with SAPIndustry Business Unit for Utilities,provide thought leadership and,relying on dedicated teams andinfrastructures, provide directsupport to project delivery.This approach and associatedmethodology is incredibly powerfuland it ensures project staffingscalability as well as knowledgetransfer across different countries. Ithas been successfully used on morethan 100 SAP for Utilities projects in19different countries, combining globaland local experience.Team of 1,500 SAP forUtilities expertsOur expertise is delivered by regionalteams of experienced senior SAPconsultants who are able to combinetheir knowledge of all SAP for Utilitiescomponents with their knowledge ofthe utility industry and futuredevelopments within it.The regional teams are supported byspecialists from the global Center ofExcellence. The support is deliveredin two ways: on one side theknowledge and experience istransferred and shared with the teaminvolved on the client's premises,while on the other side theinternational specialists takean active role in finding solutionsfor the specific project and clientsituation, based on our industryleading practices.In order to provide improvedflexibility and cost-effectiveness to ourclients, our regional teams can takeadvantage of distributed delivery andbe supplemented with resources fromour Indian CoE, which offers acomprehensive set of services andexpertise in the area of SAP forUtilities:I Remote configurationI Expertise in ALE/IDOC, IDE and XII Integration with other SAP and nonSAP productsI Technical supportI Data migrationI Enhancements developmentI Application ManagementFigure 2 : Capgemini Centers of Expertise NetworkSAP Utilities CoEsSAP for Utilities projectsWe believe that the leveraging ofleading practices is key for deliveringsuccessful projects. Our CoEs leverageCapgemini global industry experienceand transfer it locally to each project,giving our clients – wherever theymight be located – the best of ourcollective experience.Our CoEs provide our clients withfive main services:I Team of industry expertsI Accelerators & templatesI Knowledge baseI International training centersI Distributed delivery (a blend ofworking on—and offshoredepending on the specifics of acustomer project)4Direct access to anetwork of expertsA community of 1500 SAP for Utilitiesconsultants around the globeAccelerators and innovationUtility Templates (UPM ), methodologySAP for Utilities knowledge and expertiseKnowledge management, best practicespartnership with SAPInfrastructuresTraining centers, distributed delivery
Energy, Utilities and Chemicalsthe way we do itCapgemini Accelerators and TemplatesSAP for er readings3rd party billingSAP IS R/3SAP CRMBank / GiroMobile deviceSAP BusinessWarehouseCustomer contact centerSupport multiple channelsSingle customer viewService orders managementAnalysesReportingCustomer segmentationFigure 4 : E’Tailer Solution ComponentsCorporate Performance ManagementCustomer Contact ManagementReal-time Inbound Customer Management (ICM)Inbound Customer MarketingCustomer Self ServicePartner &ResellerManagementMarket Messaging& InterfacingManagementMaster DataQuality Management(MDM)Energy DataManagement (EDM)Customer & ContractAdministration Rating &Billing Payment ProcessingCollectionsBusiness ProcessManagement(BPM)Smart Metering &Home ServicesManagementBusiness IntelligenceWorkflowManagement(WFM)Sales ForceAutomation (SFA)& ContractManagementOutbound Customer Marketing (OCM)Business IntelligenceBusiness ProcessExceptionManagement(BPEM)Marketing Campaign ManagementCapgemini unique solution forEnergy RetailersOur latest solution and offering,E’Tailer, is intended for the specificneeds of Energy Retailers. This is anoffering allowing Utilities, in theirnew competitive environment, tolower the cost to serve their clients.Contract ManagementBilling & InvoicingContract accountingDevice managementCIC Marketing & Campaign Sales ServiceThe leveraging of Capgeminiinternational expertise network,focusing on sector-specific issues, waskey in building the templates:I Utility business requirement expertsbased in The Netherlands, Denmark,France, Canada and GermanyI SAP solution expertise center basedin Waldorf, GermanyI Mobile workforce experts based inDusseldorf, GermanyI COE Utilities in Mumbai, IndiaFigure 3 : System Components of the Water TemplateACD/CTICapgemini approach and proofof concept: leveraging the SAPfor Utilities templatesCapgemini has developed the SAPfor Utilities templates for energy &water companies to facilitate proofof concept and implementation of SAPfor Utilities solutions, focusing onbilling, CRM, BW and mobileintegration. The templates include abusiness case, process models andflows as well as preconfiguredfunctionality, and are continuouslyenriched with projects experience.Customer Document ManagementIntegrated Multi Channel CommunicationCorporate Intelligence Data WarehouseCapgemini Expertise in SAP for Utilities5
It consists of a Lean Sigma basedapproach to processes, full automatedworkflow driven configuration of SAP,a dedicated customer contact centerfront-end (based on the ESOAarchitecture and standardizedenterprise services with NetweaverXI), an integrated CorporatePerformance Management framework(based on NetWeaver BI) as well asintegrated best of breed tools,document management and archiving,print& channel formatting solutions aswell as data quality.Capgemini proprietarymethodology for SAP forUtilities implementationsCapgemini offers accelerators andtemplates that make our industryleading practices available to ourcustomers. Templates are anintegrated set of processes model,called Utility Process Model Plus(UPM ) and pre-configuredfunctionality, designed to help youimplement SAP systems better, fasterand with greater value.By deploying a robust combinationof our industry practices via ouraccelerators and templates with SAPmethodologies and tools, we canreduce your time to market andcost of change.Supported by a knowledge base thatcontains document templates,questionnaires and configurationguidelines, the project teams selectthe appropriate configuration paths,based on each client’s uniquebusiness environment.6Typically, the deployment ofCapgemini UPM methodology alongwith pre-configured functionalitywithin such projects reducesprototyping and conceptual designefforts, as well as the overall length ofproject duration.Another major benefit of using thisapproach during a SAP for Utilitiesproject is the possibility of facilitatingthe integration of business processesand SAP Utilities in the initial phaseof the project.In particular, UPM and preconfigured functionality has beenproven in projects for:I Process designI Requirements analysisI Visualization and communicationI Distribution of leading practicesI Base line configurationKnowledge BaseCapgemini continuously invests inits SAP for Utilities knowledge base,which contains questionnaires, checklists, parameterization guides, bestpractice descriptions.Capgemini project teams canpermanently access the knowledgebase through the web via specificpassword-protected procedures, inorder to ensure security betweenprojects.International Training CentersOur state-of-the-art training centershave all the facilities and experienceto develop and organize customizededucation and training programsdedicated to SAP for Utilities.Capgemini has developed internaltraining material based on UPM andprovides industry leading practicesfrom various IS-U, CRM andEnterprise Asset Management projects.
Energy, Utilities and Chemicalsthe way we do itCapgemini Experience and ReferencesMore than 100 SAP for Utilities projects in 19 countriesOur experience in implementing SAP for Utilities solutions spans the gas, electricity and water sectors, in regulated andderegulated markets, throughout the globe, as illustrated by the selected references below:DONG Energy – DenmarkIS-U/IDE & EDM localization to support entry into the full retail competition Danish Power Market.E.on Sales & Trading – GermanyIncreased business process efficiency and transparency with SAP Utilities (IS-U/EDM & IDE) in Germanderegulated market.Essent – NetherlandsImplementation of IS-U/CCS solutions to serve gas and electric I&C customers in the Dutch competitive energymarket. Separate systems were setup for the supplier and grid branches.Gas Natural Group – SpainIS-U/CCS solution to support the liberalization of the Spanish gas market. The solution provided the key to thegroup’s future expansion, and enabled an extended product and service portfolio.GDF Suez – FranceIn preparation to the opening of the French market, implementation of a solution to manage GDF Suez's distributionnetwork 10 millions customers, based on SAP (IS-U/CCS & EDM & IDE, BI) and integrating existing applicationsthrough an SOA approach.Hydro-Québec – CanadaFirst live implementation of SAP CRM for Utilities in North America to support a major business transformation ofthe Retail and Distribution arms (IS-U/CCS, CRM, BI, Portal) affecting 3,500 users.Marafiq – Saudi ArabiaFirst live implementation of IS-U/CCS in the Middle east, realized in only 12 weeks.ONE – MoroccoEnhanced performance and productivity for 2,200 users in the customer management functions through SAP forUtilities (IS-U/CCS, CRM, PM/CS), for the Retail and Distribution arms.Göteborg Energi DinEl AB – SwedenFirst live implementation of the SAP for Utilities template for mid-size Utilities (IS-U, CRM, BI). The solutionenables this pure retail utility to provide faster customer service and offer new products.TMVW – Belgium9 months implementation of the SAP for Utilities template for Water Companies.Welsh Water – UKSAP’s Mobile Asset Management (MAM) based solution to manage planned and reactive maintenance activities fornetwork assets, used by more than 600 craftspeople and inspectors.WML – NetherlandsFirst live implementation of the SAP for Utilities template for Water Companies (IS-U, CRM, BI).Capgemini Expertise in SAP for Utilities7
About Capgeminiand the Collaborative Business Experience Capgemini, one of theworld's foremost providers of consulting,technology and outsourcing services,enables its clients to transform andperform through technologies.Capgemini provides its clients withinsights and capabilities that boost theirfreedom to achieve superior resultsthrough a unique way of working – theCollaborative Business ExperienceTM and through a global delivery modelcalled Rightshore , which aims to offerthe right resources in the right locationat competitive cost. Present in over 30countries, Capgemini reported 2008global revenues of EUR 8.7 billion andMichel Van ZutphenGlobal LeadUtilities Specific Solutions CoE 31 (30) 68 97 650Sources mixtesGroupe de produits issu de forêts biengérées et d'autres sources contrôléeswww.fsc.org Cert no. FCBA-COC-000076 1996 Forest Stewardship CouncilCopyright 2009 Capgemini. All rights reserved.employs over 90,000 people worldwide.With 1.2 billion euros revenue in 2008and 12,000 dedicated consultantsengaged in Energy, Utilities andChemicals projects across Europe, NorthAmerica and Asia Pacific, Capgemini'sEnergy, Utilities & Chemicals GlobalSector serves the business consultingand information technology needs ofmany of the world’s largest players ofthis industry.More information about our services,offices and research is available atwww.capgemini.com/energyMarie-Odile ViardNorth America CoordinatorUtilities Specific Solutions CoE 1 514 395 5876EUC SAPUTLBRO 090309 053 www.capgemini.com/energy
education and training programs dedicated to SAP for Utilities. Capgemini has developed internal training material based on UPM and provides industry leading practices from various IS-U, CRM and Enterprise Asset Management projects. Typically, the deployment of Capgemini UPM methodology along with pre-configured functionality within such .
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Capgemini case study: building from expertise - using in-house talent to create a new approach to managing and using data. Capgemini employs over 180,000 people across 40 countries and is a global provider of consulting, technology and outsourcing services. Built around highlyFile Size: 677KB
SAP and Capgemini are working together as part of this initiative to address the technological and organizational challenges of their clients going digital. Capgemini Digital Control Room Analytics leverages Capgemini’s proven Digital Transformation Framewo
cloud, ata, AI, connectivity, software, igital enineerin and latfors. The Group reported in 2020 global revenues of 16 billion. Get The Future You Want Visit us at www.capgemini.com MACS 3691_10-2021 For more details contact: Valérie Perhirin Managing Director, Insight Driven Enterprise - Capgemini Invent valerie.perhirin@capgemini.com
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Capgemini’s approach to developing an intelligent automation solution is called ESOAR (Eliminate, . This paper presents a collection of real client case studies from across Capgemini’s finance and accounting, human resources, digital supply chain, . modular solutions. By adopting a “
– their Operating Models – also need to evolve. Digital Operating Model What we mean by Digital Operating Model (DOM) is operating model for a digital world, and it replaces Capgemini’s previous operating model methodology. The DOM methodology represents an evolution of our existing practice. It has been built upon Capgemini’s global
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