SERVICE MANUAL Starbucks Interactive Cup Brewer TM
SERVICE MANUAL Starbucks Interactive Cup TM BrewerManufactured by:Cafection Enterprises Inc.2355, Dalton, Quebec, (Quebec) G1P 3S3 CanadaTel.: 1-800-561-6162 Fax: 1-800-463-2739service@cafection.com www.avalonbrewer.comV1B Revision D 08/2008Starbucks Coffee CompanyTel.: 1-888-494-5282ocs@starbucks.com
SERVICE MANUAL Starbucks Interactive Cup TM BrewerV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM BrewerTable of Contents1 INTRODUCTION. 52 SAFETY INSTRUCTIONS. 63 WARRANTY. 73.1 Warranty Policy. 73.2 Warranty Return Procedure. 83.3 Spare Parts Order Process. 84 REFERENCE DRAWINGS.4.1 External View.4.2 Rear View.4.3 Internal View.4.4 Selection Keypad.4.5 Brewer Assembly.4.6 Brewing Process.4.7 Hot Water Tank.4.7.1 Thermostat Board.4.8 Main Board.4.8.1 Main Board (PCB) Descriptions.4.8.2 Factory Settings.99101112131415151617175 CONTROLS & FEATURES.5.1 Features & Benefits.5.2 Specifications.5.3 Automatic Safety Features.5.4 Brewing Instructions.19192021226 INITIAL SETUP. 236.1 Installation Site Requirements. 236.1.1 Clearances. 246.1.2 Chute Hole Dimensions246.2 Unpacking. 256.3 Preparing the Stand. 266.3.1 Seismic Strap. 266.4 Leveling the Equipment. 266.5 Hot Water Tank Preparation. 276.5.1 Tank lid preparation. 276.5.2 Adjusting the water level switch. 276.5.3 Adjusting the tank overflow float. 286.6 Water Line Connection. 286.7 Bean Hopper Installation. 296.8 Electrical Connection. 306.9 Water Temperature. 316.10 Drip tray, side skirts and overflow. 326.11 Loading Products. 336.12 Chute System Installation. 346.13 Filter Paper Installation. 356.14 Installation Testing. 366.15 Warranty Card. 37V1B Revision D 08/2008Table of Contents3
SERVICE MANUAL Starbucks Interactive Cup TM BrewerTable of Contents Continued7 SERVICE SOFTWARE.7.1 Alarms.7.2 Data.7.3 Setup.7.4 Data Tracking Sheet.39394040418 CLEANING AND SANITIZING.8.1 Cleaning and Sanitizing Instructions.8.2 Recommended Cleaning Tools.8.3 Cleaning and Sanitizing Schedule.8.4 Overall Cleaning.8.5 Exterior Cleaning.8.5.1 Cleaning the Drip Tray.8.5.2 Cleaning the Side Skirts.8.5.3 Cleaning the Sensors.8.5.4 Emptying the Waste Bin.8.6 Interior Parts Cleaning and Sanitizing.8.6.1 Automatic Rinse Cycle.8.6.2 Cocoa Canister.8.6.3 Coffee Brewer.8.6.4 Coffee Hopper.8.6.5 Fan.434343444545454546464747484950519 PREVENTIVE MAINTENANCE.9.1 Schedule.9.2 Brewer Assembly.9.3 Water Outlet Valves.9.4 Water Filtration System.9.5 Hot Water Tank.9.6 Grinder.5353545555565710 SERVICING PARTS.10.1 Draining the hot water tank.10.2 Shutdown & Storage.10.2.1 Storing the Brewer.10.3 Brewer assembly.10.4 Microcontroller (Eprom).10.5 Main Board.10.6 Keypad membrane.10.7 Logo Badge.10.8 Ingredient Motor.5959606061626364656611 TROUBLE SHOOTING. 6711.1 LCD Messaging. 6711.2 Parts Specific. 684Table of ContentsV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer1INTRODUCTIONThe Interactive Cup Brewer is manufactured exclusively for Starbucks Coffee Company.Cafection manufactures the Interactive Cup Brewer based on its original single cup brewer technology and iscomplemented with the Starbucks look and feel and of course the Starbucks coffee!Cafection’s original single cup technology allows for fresh coffee beans to be ground on demand for each cup of coffee. Ithas also been recognized in the industry for its simplicity of use and maintenance as well as its reliability.The Interactive Cup Brewer offers 2 choices of whole bean coffee that can be mixed upon request as well as gourmethot cocoa and hot water.The coffee is available in 4 sizes;Short (8oz), Tall (12oz), Half Carafe (36oz) and Full Carafe (60oz)The cocoa is available in 2 sizes;Short (8oz.) and Tall (12oz)In the following pages, you will find clearly illustrated and easy-to-follow instructions regarding:- Safety Instructions- Reference Drawings- Controls and Features- Initial Setup- Service Software- Cleaning and Sanitizing- Preventive Maintenance- Servicing Parts- TroubleshootingBEFORE YOU STARTThese brewers have been manufactured to comply with the highest sanitation, safety and performance standards. Tomaintain this degree of safety and performance, it is important that the installation and maintenance be performed inaccordance with the recommendations made in this service manual. Any changes to the construction or wiring can behazardous to the user. The brewer must not be altered in any way and only genuine replacement parts must be used forthe preventive maintenance and repair including filter paper.This document refers to the specifications, parameters and user interface of the Interactive Cup Brewer brewers V1Band may differ from the previous Interactive Cup Brewer V1 units.The steps outlined in “Initial Set-Up” of this manual must be completed beforeplugging in the Brewer!!!V1B Revision D 08/2008Introduction5
SERVICE MANUAL Starbucks Interactive Cup TM Brewer2SAFETY INSTRUCTIONSBasic safety precautions should always be followed when using electrical appliances. Read all instructions beforeusing this brewing equipment.Food-Contact Parts· We recommend that you clean and sanitize all food-contact parts prior to installation and use.See the cleaning and sanitizing section for more detailsWarnings· To minimize the risk of fire or electric shock, do not expose this equipment to rain or moisture.· Do not immerse this equipment in water; it could lead to electric shock and or other malfunctions.· Do not use this equipment other than for its intended use.· This equipment contains hot water; extreme caution must be used when moving it.· This brewing equipment is intended for indoor installation only.Power supply· Always use a grounded 120V AC 60Hz socket outlet rated for 15Amps service.· Each piece of brewing equipment must have its own electrical outlet, on a dedicated circuit.· Extension cords may not be used.· This equipment is equipped with a polarized alternating current line plug (one blade wider than the other). Onlyuse this plug with an outlet in which the prongs can be fully inserted. Avoid any exposure of the prongs on thepolarized plug.Disconnect the equipment if:· Damage is done to the power cord;· The equipment doesn’t work properly;· The temperature of the power cord or plug increases dramatically during use;· Unusual conditions occur.FAILURE TO COMPLY CAN CAUSE EQUIPMENT DAMAGE, FIRE OR SEVERE BODILY INJURY.6Safety InstructionsV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer3WARRANTY3.1Warranty PolicyWe hereby certify that the products manufactured by Cafection are, to the best of our knowledge, free from alldefects and faulty workmanship. The following warranties and conditions are applicable:All parts in contact with water (outlet valves, heating element, thermostat, probe, inlet valve and tank float) arewarranted against material and workmanship defects for 90 days from date of shipment by Starbucks to thecustomer plus 10 days.All remaining parts of the brewer are warranted against material and workmanship defects for one year from dateof shipment by Starbucks to the customer plus 10 days.All warranty service and returns must have prior authorization from Cafection. Please contact Cafectioncustomer service at 1-800-561-6162.ConditionsCafection assumes no responsibility for substitute replacement parts installed on the Interactive Cup brewerthat have not been purchased from Cafection.The following circumstances will void the warranty policy:- Improper installation or operation of the equipment.- Abuse or neglect, including but not limited to, failure to follow the preventive maintenance schedule.- Variation in equipment performance due to excessive mineral deposit or local water conditions.- Equipment altered in any way and/or dates, codes or serial numbers removed or modified.- Equipment damaged in shipping from the customer to Cafection due to improper packaging.Please note that labor is not covered by the warranty and that the repair protocol is limited to replacing thedefective part. Should any additional repairs need to be done, they will be charged to the customer.Equipment or parts will not be accepted without a copy of the original invoice indicating delivery date and serialnumber.Please return your warranty card to Cafection via mail or fax to validate your warranty and register your unit forpart upgrades.Cafection Enterprises Inc.2355, DaltonSte-Foy, (Quebec) G1P 3S3CanadaV1B Revision D 08/2008Tel.: 1-800-561-6162Fax: 1-800-463-2739E-mail - order@cafectionwww.cafection.comWarranty7
SERVICE MANUAL Starbucks Interactive Cup TM Brewer3.2Warranty Return ProcedureIn order to always offer you better, faster service, we request your cooperation for the return of parts under warranty. Wethank you in advance for taking the time to follow this procedure:1. Please contact the Customer Service department to obtain an authorization for return.2. You will be asked to fax a Parts Return Form supplied in Appendix A and copy of the original invoice withdate of receipt and serial number of the unit in question to Cafection at (1-800-463-2739) for approval.3. Do not destroy any parts before receiving a written confirmation that this part will or will not be credited orexchanged.4. A copy of the original invoice and Parts Return Form must be included with your parts returned.PLEASE MAKE SURE THE MERCHANDISE IS WELL PACKED!Please use original packaging!5. Once the merchandise is received, Cafection will check the parts and apply a credit to your account orexchange the merchandise if the warranty is applicable. Only guaranteed parts are authorized for return.6. We suggest you keep replacement parts on hand.7. The warranty covers only regular shipping. Overnight shipping charges will be applied to your order. Ordersmust be received before 12:00 pm Eastern Standard Time to leave the same day*.* Some conditions may apply. Replacement parts will be charged to the account unil the original guaranteedparts are returned. In the event a customer does not have an account open with Cafection, the parts willhave to be prepaid via credit card.FOR MORE INFORMATION, PLEASE CALL CUSTOMER SERVICE AT 1-800-561-61623.3Spare Parts Order ProcessIn order to always offer you better, faster service, we request your cooperation for the order of spare parts. We thank youin advance for taking the time to follow this process:1. Please complete the Parts Order Form supplied in Appendix B.2. Fax a copy to Cafection at 1.800.463.2739 attention Customer Service.TO EXPEDITE YOUR ORDER, PLEASE MAKE SURE YOU INCLUDEA PURCHASE ORDER NUMBER!3. We suggest you keep replacement parts on hand.4. Overnight shipping requests will be charged to your order. Orders must be received before 12:00 pmEastern Standard Time to leave the same day*.PRIOR TO ORDERING PARTS, YOU MUST HAVE A CURRENT ACCOUNT OPENED WITHCAFECTION OR PRE-PAY YOUR ORDER VIA CREDIT CARD.8WarrantyV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4REFERENCE DRAWINGS4.1External ViewLeft Coffee HopperRight Coffee HopperCoffee Identifier CardsCocoa DoorStarbucks Logo BadgeMessage Display (VFD)Selection KeypadPlastic DoorMetal CabinetDoor LockDispensing NozzleStainless SteelBack SplashSide SkirtsRetractable CupStandDrip Tray GrillDrip TrayV1B Revision D 08/2008Reference Drawings9
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.2Rear ViewLocksHopperCocoa SensorCocoa IngredientmotorCoffee IngredientmotorsElectronicThermostatBurr GrinderWater InletBreaker BoxLevel glidesBack Panel10Reference DrawingsV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.3Internal ViewService Tracking SheetMain Board(See P. 16)Removabletop capFilter PaperValve ProtectorCoffee ChuteCocoa Mixing ChamberBrewerFront PanelLight BulbSpoutWaste ChuteHot WaterCoffeeV1B Revision D 08/2008Reference DrawingsCocoa11
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.4Selection KeypadThe user interface is clearly divided into three steps:1. Choose a size2. Choose a beverage3. BrewEach step is illuminated in white to guide you through the beverage ordering process,and each button is illuminated to indicate your selection. The display will indicatethe steps and communicate messages.If a selection is not illuminated, it is not a valid selection (i.e. carafe of cocoa).12Reference DrawingsV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.5Brewer AssemblyThe Starbucks Interactive cupTM brewing system is in a class of it’s own in the single cup coffee industry. Its vacuumextraction process, joined with a high quality filter paper, brews a coffee of unsurpassed quality to meet the taste profileof the best coffee connoisseurs. Best of all, this is available for every cup of coffee at any time of day. See the followingpage for the description of the brewing process.Brewer funnelBrew chamberYokeWheelSerial numberCylinderPistonCoffee ExitAluminum frameV1B Revision D 08/2008Cam (behind)Reference Drawings13
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.6Brewing ProcessStep 1 Ascent of the piston1The ground coffee and the water are dispensed into the brewchamber during the ascension of the piston. This compressesthe air in the cylinder and forces it through the coffee mixturein the brew chamber thereby agitating thebrewing coffee.2Step 2 PausesOnce the piston has reached its top dead point, it will pause toallow the coffee to brew to the appropriate strength. There will beone shot of water before the descent to rinse the chamber.Step 3 Descent of the piston3The descent of the piston will create a vacuum thereby extractingthe coffee from the grounds through the filter paper and into thecylinder. One last pause will be to allow all the coffee to drip fromthe brew chamber.4Step 4 Product deliveryThe piston follows its course heading to its low dead point. Distributionof coffee through the spout begins once the piston is below the coffeeexit. Meanwhile, the brew chamber lifts to allow the paper to advancethereby discarding the spent grounds into the waste chute.14Reference DrawingsV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.7Hot Water TankWater level switchWater Tank LidHeater safety switchTemperature probeHeating elementWater floatOverflow exitValve exit4.7.1 Thermostat BoardJ9 - Element black wireJ8 - Heater switch wireS/N #Thermostat boardJ1 - ThermostatcommunicationJ7 - Temp. probeJ4 - Coffee sensor 1J3 - Coffee sensor 2J5 - Cocoa sensorV1B Revision D 08/2008Reference Drawings15
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.8Main Board (PCB)J11 - (MDB)Expansion #1 - Keyboard LEDExpansion #2 - Thermostat boardHIGH VOLTAGE AREAJ1 - N/AJ10 - Numeric InputResetJ18 - 110V OutputJ24 - VFD DisplayMicrocontrollerSN #J16 - Keypad MembraneJ12 - 120V InputJ14 - N/AJ19 - 120V OutputJ6 - 24V DC OutputJ3 - 24V AC InputThis is a schematic reference drawing only. Not to scale.The equipment should always be unplugged from theelectrical outlet before servicing any components withinthis main board assembly.16Reference DrawingsV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer4.8.1 Main Board (PCB) DescriptionsInteractive switches and buttons1. Reset button (Red)Pressing this button initializes the InteractiveCup (same as the on/off switch)2. Temperature button (SW1) WhitePressing this button and holding it down will indicatethe actual water temperature in the tank.3. Setup button (SW2) BlackAllows access to the user data and machine softwareparameters.4. Test Switch (SW3)ON, this switch allows you to bypass the warming upmode to access the brewer functions when installing.For default user mode, the switch should be off.5. Brewer Switch (SW4)ON, the switch lifts the brewer head to allow the filterpaper replacement. or default user mode, the switchshould be off.6. Ingredient Switch (SW5)Allows the neutralization of the ingredient dispensingmotors (Regular and Decaf coffee and cocoa). AtOFF, the motors will not dispense ingredients.7. Water Switch (SW6)Allow the neutralization of the water dispensing valves(Coffee, hot water, cocoa). At OFF, the valves will notdispense water.Green LEDsThe green leds will illuminate to indicate the alarmthat has been triggered.DS28 - Waste bin fullDS18 - Drip tray overflowDS13 - Brewer cam errorDS14 - Filter paper requiredDS15 - Low water levelDS16 - N/ADS17 - N/ADS19 - Warming upDS20 - N/ADS25 - N/ADS27 - N/ADS26 - N/ADS24 - N/ADS23 - N/ARed LEDsThe red leds will illuminate to idicate the part is inuse.DS2 - Grinder motorDS3 - Right coffee motorDS4 - Coffee water valveDS5 - Cocoa motorDS6 - Cocoa whipper & water valveDS7 - Brewing lightDS21 - Hot water valveDS22 - Brewer motorDS10 - Inlet valveDS8 - Left coffee motorDS9 - SolenoidDS12 - N/ADS11 - N/AAll units ship with the switches in the off position.4.8.2 Factory SettingsIn the event you need to rest the software back to the factory settings:1) Press the Red Reset button2) Press and hold both the Black and the White button3) The Display will ask you to confirm you wish to reset the factory settings4) Press the Hot Water button to do so5) Press the Cocoa button to exit.V1B Revision D 08/2008Reference Drawings17
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SERVICE MANUAL Starbucks Interactive Cup TM Brewer5.CONTROLS & FEATURES(Also see the User Brewing and Care Manual)5.1 Features & BenefitsThe equipment is fully automatic, so there’s no measuring, no separate grinding and no mess - just a consistentlydelicious cup of coffee or cocoa, every time you brew.FEATUREBENEFITPreset settings and featuresAlways the same consistent taste with no calibrations, nomeasuring, and no mess.Cocoa level sensorWill automatically remind you when the cocoa canisterneeds to be filled.Limited accessAll product access is limited by locks including hoppers andthe stand.On demand rinsingTo ensure the highest level of sanitation, the brewer willautomatically notify the user when it’s time to rinse.Bean to cupWhole Bean flavor and freshness, ground to perfection - everycup, every time.Gourmet cocoaEnjoy a gourmet hot cocoa whipped to perfection every time.Multi-cup capabilityEliminate waste, brewing only what you need - from one cupto a half or full carafe.Default selectionsPreset a 1-touch default beverage via the service software.Coffee house experience, without leaving your officeExperience a variety of delicious Starbucks coffees anddelicious gourmet cocoa as in the coffee house.State of the art brewing technologyThe brewing system is in a class of it’s own in the single cupbusiness offering an unsurpassed coffee beverage quality tomeet the taste profile of the best coffee connoisseurs.User-Friendly, electronic touch-button control panelService SoftwareV1B Revision D 08/2008Brewing steps and selection buttons are illuminated to guidethe user through the ordering process.Allows the Operator to control features of the machines,diagnostic messages and keep track of all data.Controls & Features19
SERVICE MANUAL Starbucks Interactive Cup TM Brewer5.2 SpecificationsBeverage Selections- 2 Whole Bean coffees (Regular and Decaf)- Right and Left coffee blend- Gourmet hot cocoa- Hot water- 2 cup sizes Short 8oz & Tall 12oz available for all beverage selections- 2 carafe sizes Half 36oz & Full 60oz available for all coffee selectionsProduct CapacitiesLeft whole bean hopper:Right whole bean hopper:Cocoa canister:2 lbs2 lbs4 lbsMachine DimensionsBase Stand DimensionsTotal DimensionsHeight:.42”.26.5”.68.5”Width: .16”.18.5” (x2).37”Depth: .22.5”.25.5”.25.5”Weight:.125 lbs. 65 lbs (x2).255 lbsFilter PaperCapacity:1600 cupsWater TankCapacity:Water valves:Heating element:1.5 gallon3 valves1250 wattsElectrical requirements110 volts15 amp circuit60 HzINTENDED FOR INDOOR USE ONLY20Controls & FeaturesV1B Revision D 08/2008
SERVICE MANUAL Starbucks Interactive Cup TM Brewer5.3Automatic Safety FeaturesThere are various safety mechanisims on this brewing equipment to prevent a machine malfunction resulting in materialdamages.Water Level Switch and Heater safety switchThe water level switch and the heater safety switch work together to ensure that the heating element is deactivated ifthere is insufficient water in the tank. The water level switch is controlled by a float and will shut off the inlet valve whenthe tank is full. If the level in the tank gets too low, the heater safety switch will be triggered and the heating element willbe turned off. For more information, see section 6.5.2.Overflow switchIf the water were to boil, the tank water would go into the overflow cup and all machine functions would be turned off. Thisis a fatal error. This could also be triggered if the float in the tank was defective or if the machine was moved while thetank was full. The unit would appear Off. For more information, see section 6.5.3.Overflow drip trayThis will be triggered if the drip tray is full or if something is leaking inside the unit. This will deactivate the water inletvalve thereby preventing the element to heat. The display would indicate “Drip tray full’. For more information, see section6.10.Software safety featuresAt the time of the first tank fill, the water inlet valve will close after 4.5 minutes of continuous demand. This is the amountof time necessary to completly fill the tank. After the initial tank fill, the inlet valve will close after 20 seconds ofcontinuous demand. This safety mechanism is designed to prevent water from flowing continuously into the machine dueto a mechanical malfunction. The display will indicate “Low water level”If the low water level switch is triggered but not the heater safety switch, the element will automatically be shutoff. This isin the event of a mechanical failure of the heater safety switch.Heating element safety featureIn the event of an element and thermostat failure, the thermostat board sensor would detect this and shut off the elementat 250 degrees thereby preventing a fire hazard. This would also prevent the element from heating with no water in thetank. “Low water level” will be indicated on the display.V1B Revision D 08/2008Controls & Features21
SERVICE MANUAL Starbucks Interactive Cup TM Brewer5.4 Brewing Instructions* Choose a size *This screen is always on when the equipment is in the default user mode.Step 1: Place your cup:Paper Cup or MugCarafesMake sure you verify whetheryour Starbucks cup has an 8ozor 12oz capacity and center iton the cup stand.If you are using a large travelling mug or a carafe,raise the cup stand to comfortably fit under thedispensing nozle.Step 1: Choose a size:Same as user cardCarafeHalf carafe is 3 12oz cyclesFull carafe is 5 12oz cyclesA confirmation is required whe
SERVICE MANUAL Starbucks Interactive Cup BrewerTM V1B Revision D 08/2008 Manufactured by: Cafection Enterprises Inc. 2355, Dalton, Quebec, (Quebec) G1P 3S3 Canada Tel.: 1-800-561-6162 Fax: 1-800-463-2739File Size: 1MBPage Count: 73Explore furtherStarbucks Interactive iCup Single Cup Coffee Brewerwww.cdccoffee.comStarbucks Serenade Single Cup Brewer - US Coffee - Offic uscoffee.comINTRODUCING Serenade1kcemd2pdjpwrj81v1ryluwq-w Starbucks Serenade Coffee Machine for Offices Aramark .www.aramarkrefreshments.comRecommended to you based on what's popular Feedback
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2021 Starbucks Coffee Company 11 Starbucks Food Donation Guide HOW WE GOT HERE Starbucks Partners (employees) who live the Starbucks Mission and Values daily in our stores expressed concern about the food that was being thrown away each night. Driven by this concern, Starbucks teamed up with Feeding America in 2016 to develop the
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