Quilt Maker Pro 20 - Janome

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Quilt Maker Pro 20USER MANUALVersion 1.0Janome America

User Manual QUILT MAKER PRO 20How to Use This ManualSpecial Information NOTE: A NOTE indicates important information that helps you make better use of yourJanome product. IMPORTANT: An IMPORTANT note provides information that is essential to properly using yourJanome product.U CAUTION: A CAUTION indicates a potential for causing harm to your quilting machine, the quilt,or to yourself. QUILTING TIP: Janome educators share tips to get you started quilting.Finding InformationWhat are you looking for?Find it hereWarranty Information. User manualSafety Information. User manualRegulatory Information. User manualWhat’s Included with your Machine. User manualMachine Specifications. User manualFrame Setup Information. Quilt Maker Pro Quilting Frame installation manualMachine Setup Information. User manualHow to Thread your Machine. Quick reference cardNeedle System for your Machine. Quick reference cardBasic Maintenance. User manualTroubleshooting. User manual 2020 Janome, Inc. All rights reserved.The information contained in this document is subject to change without notice. If you find any problemsin the manual, please report them to us in writing. This document is not warranted to be error-free.Janome, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in theinformational content contained in this manual.Janome and Janome QMP 20 are either trademarks or registered trademarks of Janome, Inc. Digitaltensioner U.S. Patent No. 8,997,669. Square Feet U.S. Patent No. 10,612,173.Printed in the United States of America. Version 1.3 12/20202www.janome.com

User Manual QUILT MAKER PRO 20ContentsHow to Use This Manual. 2Congratulations on Your Purchase!. 5What’s Included With Your Machine. 5Important Safety Information (English/French). 6About Your Machine. 11General Specifications. 11Get to Know Your Janome QMP 20. 12Installation and Setup. 15Carriage. 15Power Cord. 16Front Handlebars. 16Configurable Handlebar Buttons. 19Optional Accessory: Rear Handlebar Kit. 20Touch-Screen Displays. 21Thread Tray and Thread Mast. 23Optional Accessories. 23QMP 20 Ruler Base. 23Rear Laser Stylus. 24Machine Head USB Port (Included). 26Using Your Machine. 27Power Switch. 27Lighting. 27Magnetic Tool Minder Collar. 27Machine Needle. 27Hopping Feet. 29Bobbin and Bobbin Tension. 31Easy-Set Tension . 33Threading the Machine. 34Quilting With the Janome QMP 20. 36Preparing to Quilt. 36Free-Motion Quilting. 37Micro Quilting. 37Optional Computer-Guided Quilting: Pro-Stitcher . 38www.janome.com3

User Manual QUILT MAKER PRO 20Using the Touch-Screen Displays. 40Overview of the Main Screen. 41Stitching Modes. 43Toolbar Options. 48Controlling the Lights. 48Machine Tools. 49Quilting Timer, Alarm, and Stitch Counter. 49On-screen Calculator. 51Software Updates. 52Easy-Set Tension Reset. 55Diagnostics. 55Machine Settings. 56Low-Bobbin Alarm. 56Handlebar Button Options. 58Pinpoint Needle Laser. 60Alarms. 61Tie-offs. 62Set Language. 62Information Screens. 63Machine Maintenance. 66Clean and Oil Your Janome QMP 20. 66Maintenance Schedule. 67Troubleshooting. 68Appendix 1. 73Federal Communications Commissions (FCC) Declaration of Conformity (For USA Only). 73Canadian Department of Communications Compliance Statement (For Canada Only). 73Radio Interference (Other than USA and Canada). 73Warranty. 754www.janome.com

User Manual QUILT MAKER PRO 20Congratulations On Your Purchase!You haven’t just purchased a quilting machine, you’ve joined the Janome family and we welcome you. Youhave acquired the most advanced quilting machine available in today’s market.Janome is committed to innovation, reliability, customer service, and education. We are committed toyour quilting success. With that in mind, we invite you to bookmark our website: www.Janome.me andinvite you to visit to learn more about the art of quilting. Remember, if you ever have questions, your localJanome authorized retailer can help you. If the retailer is not available, contact Janome directly, Mondaythrough Friday, at (800) 631-0183 or email custrel@janome-america.com.Keep the carton and packing materials. You will need them if you need to return the machine to the retaileror send it for repair. If you don’t pack the machine properly or if you don’t use the correct packagingmaterials, the machine could be damaged. Janome is not liable for damage that occurs duringreturn shipping. IMPORTANT: These packaging materials are designed to prevent the machine from being damaged.Keep them in case you need to bring this machine to the dealer or send it for repair.What’s Included With Your Machine Bobbins (5) Bobbin case Needle (134) size 100/16 (pack of 10) 2.5 mm hex wrench 3 mm hex wrench 5 mm hex wrench Needle (134) size 110/18 (pack of 10) Open-toe Foot (Closed-toe foot installed) Thread tray and thread mast Handlebar button stickers (2) EZ Pen Oiler Power cord Quick Reference Card Janome Bobbin Winder Screwdriver J anome QMP 20 Quilting Machine(including carriage, front handlebars,front display, handlebar cable) 2 mm hex wrenchwww.janome.com5

User Manual QUILT MAKER PRO 20Important Safety InformationThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and (2) this device must accept any interferencereceived, including interference that may cause undesired operation. See the full Declaration of Conformityin the Appendix. IMPORTANT: Do not operate your Janome QMP 20 quilting machine until you have completely readthe information contained in this manual. Please keep all packaging and order information forwarranty purposes.IMPORTANT SAFETY INSTRUCTIONSRead all instructions before using this machine.When using this machine, basic safety precautions should always be followed, including the following:DANGER — To reduce the risk of electric shock: A quilting machine should never be left unattended when plugged in. Always unplug the machine fromthe electrical outlet immediately after using and before cleaning.WARNING — To reduce the risk of burns, fire, electric shock, or injury to persons: T he Janome QMP 20 is heavy. Never attempt to lift it alone. Always use two people when lifting.Always lift from the throat of the machine, not from the handlebars. Always unplug the Janome QMP 20 from the electrical outlet when performing any maintenance,changing the needle, removing thread locks, or when left unattended. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord. Keep fingers away from all moving parts. Use caution around the needle or sharpexternal components. Change the needle often. Do not use bent or dull needles. “Every quilt deserves a new needle”. Switch the machine to the symbol off, or 0, position to turn it off when making any adjustments in theneedle area, such as threading needle, changing needle, threading bobbin, changing hopping foot, andso forth. Never drop or insert foreign objects into any opening. The Janome QMP 20 should only be used indoors away from moisture. The Janome QMP 20 should not be stored or used in extreme temperatures. Use the Janome QMP 20 only for its intended use as described in this manual.6www.janome.com

User Manual QUILT MAKER PRO 20 T o disconnect from the wall outlet, push the switch to the off position, then remove the plug fromoutlet pulling from the plug, not the cord. Never operate the Janome QMP 20 if the cord is damagedor not working correctly. If a mechanical or electrical problem is encountered, return the Janome QMP20 to the nearest authorized service center or the manufacturer for examination, repair, electrical, ormechanical adjustment. It is not recommended that the Janome QMP 20 quilting machine be used with any machine quiltingframe other than those recommended by Janome. Use this quilting machine only for its intended use as described in this manual. Use only attachmentsrecommended by the manufacturer as contained in this manual. Never operate the machine with any air openings blocked. Keep ventilation openings of the machinefree from the accumulation of lint, dust, and loose cloth. Do not operate where aerosol (spray) products are being used or where oxygen is being administered. Do not pull or push the machine across the fabric excessively while stitching. It may deflect the needleenough to cause it to break. Use only needles designed for free motion quilting and recommended by Janome for this machine.Other types of needles may break during normal quilting. Children shall not play with the machine. Close attention is necessary when this machine is used by ornear children. This sewing machine may be used by children age 8 years and above and persons with reducedphysical, sensory, or mental capabilities or lack of experience and knowledge if they have beengiven supervision or instruction concerning use of the machine in a safe way and understand thehazards involved. Cleaning and user maintenance shall not be made by children without supervision.Consignes de sécuritéCet appareil est conforme à la partie 15 de la réglementation de la FCC. Son fonctionnement est soumis auxdeux conditions suivantes : (1) cet appareil ne doit pas causer d’interférences nuisibles, et (2) cet appareildoit accepter toute interférence reçue, y compris les interférences pouvant provoquer un fonctionnementindésirable.Veuillez noter : n’utilisez pas votre machine à quilter Janome QMP 20 avant d’avoir lu entièrement lesinformations contenues dans ce manuel. Veuillez conserver tous les emballages et les informations decommande à des fins de garantie.CONSIGNES DE SÉCURITÉ IMPORTANTESLisez toutes les consignes avant d’utiliser la machine.Lorsque vous utilisez cette machine, vous devez toujours prendre des précautions de sécurité de base,notamment ce qui suit :www.janome.com7

User Manual QUILT MAKER PRO 20DANGER — Pour réduire le risque de choc électrique :Une machine à quilter ne doit jamais être laissée sans surveillance lorsqu’elle est branchée. Débrancheztoujours la machine de la prise électrique immédiatement après usage et avant de la nettoyer.AVERTISSEMENT — Pour réduire le risque de brûlures, d’incendie, de choc électrique ou deblessures : 8La Janome QMP 20 est très lourde. Ne jamais tenter de la soulever seul. Utilisez toujours deux personnespour la soulever. Soulevez toujours la machine à partir de la gorge, non pas à partir des poignées.Débranchez toujours la Janome QMP 20 de la prise électrique lors des travaux d’entretien, du changementd’aiguille, de la suppression des blocages de fil, ou lorsqu’elle est laissée sans surveillance.Ne pas débrancher en tirant sur le cordon. Pour débrancher, saisir la fiche, non le cordon.N’approchez pas les doigts des parties mobiles. Faites preuve de prudence lorsque vous vous approchez del’aiguille ou de composants externes tranchants.Changez souvent d’aiguille. N’utilisez pas d’aiguilles tordues ou émoussées. « Chaque quilt mérite unenouvelle aiguille ».Mettez la machine sur la position 0 ou de symbole d’arrêt pour l’éteindre lorsque vous effectuez desréglages dans la zone de l’aiguille : enfilage de l’aiguille, changement d’aiguille, bobinage de la canette,changement de pied, etc.Ne faites jamais tomber et n’insérez jamais d’objets étrangers dans une ouverture.La Janome QMP 20 doit être utilisée uniquement à l’intérieur dans un endroit non humide.La Janome QMP 20 ne doit pas être rangée ou utilisée à des températures extrêmes.Utilisez la Janome QMP 20 uniquement pour son usage prévu indiqué dans ce manuel.Pour débrancher la machine de la prise murale, mettez l’interrupteur sur arrêt, puis retirez la fiche de laprise en tirant à partir de la fiche et non du cordon. N’utilisez jamais la Janome QMP 20 si le cordon estendommagé ou ne fonctionne pas correctement. En cas de problème mécanique ou électrique, renvoyez laJanome QMP 20 au centre de service agréé le plus proche ou au fabricant pour inspection, réparation, ouréglage électrique ou mécanique.Il est déconseillé d’utiliser la machine à quilting Janome QMP 20 avec un cadre de machine à quilter autreque ceux recommandés par Janome.Utilisez cette machine à quilter uniquement pour l’usage prévu décrit dans ce manuel. Utilisez uniquementles accessoires recommandés par le fabricant décrits dans ce manuel.Ne jamais utiliser la machine si des ouvertures d’air sont bloquées. Gardez les ouvertures de ventilation dela machine exemptes d’accumulation de peluches, poussières et morceaux de tissu.Ne pas utiliser là où des aérosols (vaporisateurs) sont utilisés ou de l’oxygène est administré.Ne pas tirer ni pousser trop fort la machine sur le tissu lors de l’exécution des points. Cela pourrait provoquer unedéviation de l’aiguille et en entraîner la fracture.N’utilisez que les aiguilles conçues pour le quilting en piqué libre et recommandées par Janome pour cettemachine. D’autres types d’aiguilles risqueraient de se fracturer au cours d’un quilting normal.Ne pas laisser les enfants jouer avec la machine. Une attention particulière est nécessaire lorsque cette machineest utilisée par ou à proximité d’enfants.Cette machine peut être utilisée par des enfants de 8 ans et plus, ainsi que par des personnes atteintesd’un déficit physique, sensoriel ou mental, peu expérimentées ou ayant peu de connaissances, à conditionque ces personnes reçoivent les instructions de sécurité et la supervision nécessaires à l’utilisation de lamachine et qu’elles comprennent les risques encourus.Les travaux de maintenance et de nettoyage ne peuvent pas être effectués par des enfants sans supervision.www.janome.com

User Manual QUILT MAKER PRO 20Save these instructionsThis machine is intended for household or commercial use.DisclaimerJanome and its Retailers are in no way legally responsible or liable for damage to the Janome QMP 20when used improperly or not in accordance with the guidelines stated in this manual or when used onmachine quilting frames not recommended by Janome.To use the machine safely1. Carefully watch the needle when sewing. Do not touch the hand wheel, take up lever, needle,or other moving parts.2. Turn the machine off and unplug the cord in the following cases: when you have stopped using the machine when you replace or remove the needle or any other part when you check or clean the machine when you leave the machine unattended3. Connect the machine directly to the wall outlet or to a surge protector that connects directlyto the wall outlet. Do not use extension cords.To increase the life of your machine1. Do not store this machine in areas exposed to direct sunlight or high humidity. Never use or storethe machine near a heater, an iron, a halogen lamp or other hot things.2. Use only neutral soaps or detergents to clean the machine. Benzene, solvents and scouring powderscan damage the case and the machine and therefore should never be used.3. Do not drop or bump the machine.4. Always consult the manual to replace or fix the hopping foot, needle or any other part of themachine. If necessary contact an authorized Janome retailer or Janometechnical support.www.janome.com9

User Manual QUILT MAKER PRO 20Optional U.S. Grounding for Customers with 120 VAC ConnectionsGROUNDED OUTLET BOXESTAB FORGROUNDINGSCREWMETALSCREWGROUNDING PINADAPTER(A)(B)(C)This product is for use on a nominal 120 V or nominal 220 V circuit, and has a grounding plug that lookslike the plug illustrated in sketch A above. A temporary adapter, which looks like the adapter illustrated insketches B and C, may be used to connect this plug to a 2-pole receptacle as shown in sketch B if a properlygrounded outlet is not available. The temporary adapter should be used only until a properly groundedoutlet can be installed by a qualified electrician. The green colored rigid ear, lug, and the like, extendingfrom the adapter, must be connected to a permanent ground such as a properly grounded outlet box cover.Whenever the adapter is used, it must be held in place by the metal screw. IMPORTANT: In Canada, the use of a temporary adapter is not permitted by theCanadian Electric Code.To repair or adjust the machineIf the machine breaks down or needs adjustment, first check the troubleshooting chart in the appendix toinspect and adjust the machine yourself.For more product information and updates, visit our website at www.Janome.com.The contents of this manual and product specifications are subject to change without prior notice.10www.janome.com

User Manual QUILT MAKER PRO 20About Your MachineGeneral SpecificationsThe Janome QMP 20 uses high-tech electronics and an innovative touch-screen user interface to offergreater functionality and ease of operation to home quilters than ever before conceived in the quiltingindustry. The Janome QMP 20 quilting machine is a high quality machine that both incorporates robustdesign features and is easy to service.Sewing Opening Dimensions(228 mm X 521 mm) 9 inches X 20.5 inchesSewing SpeedManual Mode: from 25 stitches per minute to 2500 stitches per minuteRegulated Mode: from 0 stitches per minute to full speedStitches Per Inch4 stitches per inch to 24 stitches per inchBasting mode: one stitch per quarter inch, one stitch per half inch,one stitch per inch, one stitch every two inches, and one stitch everyfour inchesNeedle System134Needle Sizes (recommended)From 80/12 to 130/21Hook SystemRotary, Horizontal Axis, M-class bobbinBobbin TypeAluminum, Class MBobbin CaseType MFMotor TypeBrushless DCNeedle PositioningUp and down, walking stitch, on-screen hand wheelElectrical Power100-240 VAC, 50-60Hz, 1.5-3.3AThis machine conforms to UL and international safetystandards for sewing machines and US and internationallaws for electromagnetic compliance.Outlet Power120 watts maximumSew Foot Stroke/Lift5 mmNeedle Bar Stroke35.3 mmTake-Up Stroke73 mmLubrication, main components Kluber Lube, permanentLubrication of hookwww.janome.comVelocite 10, Texaco 2211

User Manual QUILT MAKER PRO 20Get to Know Your QMP 20Left side view (picture shown with optional rear handlebars)1542876931210111.2.3.4.5.6.Rear display (optional accessory)Rear handlebars (optional accessory)Machine "Y" encoderFront on/off switchFront displayFront handlebarsClose-up view of needle area7. Needle stop/sight hole8. Needle bar clamp screw9. Needle bar thread guide10. Needle11. Hopping foot12. Needle plate12www.janome.com

User Manual QUILT MAKER PRO 20Right side view (picture shown with optional rear handlebars)1617151413. Hand wheel14. Thread tray15. Spool pins16. Thread mast17. Thread guide18. Ruler base mounts18132319202124Close-up view of tensionassembly area19. Three-hole thread guide20. Thread guide21. Top tension assembly with take-up spring22. Thread stirrup23. Take-up lever24. Thread break sensor25. Lower thread guidewww.janome.com222513

User Manual QUILT MAKER PRO 20Back Panel (picture shown with optional rear handlebars)2728 29 303231333634 3537Display Connections26. Rear display power outlet (not used)27. Rear display power and communication (#28 to #32)28. Rear handlebar to machine connection (#29 to #34)29. Rear display audio jack(not used)30. USB stick connection (for updating rear display)Machine Connections383931. Machine rear display connection (#28 to #32)32. Machine power connection33. Machine to handlebar connection (#29 to #34)34. Machine to Pro-Stitcher communication35. Auxiliary power36. Main on/off power switch connectionRear Side Connections37. X-carriage encoder connection (top)38. Laser connection (bottom)39. USB auxiliary power connection (bottom)40. Y-machine encoder connection (top)144041www.janome.com

User Manual QUILT MAKER PRO 20Installation and SetupCarriageYou should have already set up the Janome Studio2 Frame . Refer to the frame manual for detailedinstructions about setting up the frame. IMPORTANT: Make sure the frame is set up for a 20-inch machine, not an 16/18-inch machine.To install the carriage and machine on the frame1. Place the carriage on the table tracks, ensuringthat the stitch regulator faces the back ofthe frame.2. Place the machine on the carriage.U CAUTION: The Janome QMP 20 is heavy.Never attempt to lift it alone. Always usetwo people when lifting. Always lift fromthe throat of the machine, not from thehandlebars, needle bar area or needle bar.3. From the back of the machine, plug the carriagestitch regulator cable into the top round jack onthe left hand side of the machine.4. Plug the machine stitch regulator cable intothe top round jack on the right hand side ofthe machine. IMPORTANT: If you ever need to remove the machine from the carriage, disconnect the stitchregulator cable from the machine. Failure to unplug the cable when removing the machine fromthe carriage could result in damage to the cable, encoders, and carriage.U CAUTION: Never plug or unplug the stitch regulator cables or any other cables while the quiltingmachine is turned on, as this could potentially cause electrical damage to the machine.www.janome.com15

User Manual QUILT MAKER PRO 20Power CordTo install the power cord I nsert the cord into the power connector on the rear of the machine. Plug the three-prong end intopower source. Do not turn on the machine until the handlebars and display are installed.To disconnect the power cord P ush in on the red buttons on the end of the cord that connects to the machine; then pullout the cord.For more information, see Power Switch in the Using Your

You haven’t just purchased a quilting machine, you’ve joined the Janome family and we welcome you. You have acquired the most advanced quilting machine available in today’s market. Janome is committed to innovation, reliability, customer service, and education. We are committed to your quilting success.

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