TruVision DVR 10 User Manual

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GESecurityTruVision DVR 10 User ManualP/N 1068258 REV A ISS 06JUL09

Copyright 2009 GE Security, Inc.This document may not be copied in whole or in part or otherwise reproduced without priorwritten consent from GE Security, Inc., except where specifically permitted under US andinternational copyright law.DisclaimerThe information in this document is subject to change without notice. GE Security, Inc.(“GE Security”) assumes no responsibility for inaccuracies or omissions and specifically disclaimsany liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly orindirectly, of the use or application of any of the contents of this document. For the latestdocumentation, contact your local supplier or visit us online at www.gesecurity.com.This publication may contain examples of screen captures and reports used in daily operations.Examples may include fictitious names of individuals and companies. Any similarity to namesand addresses of actual businesses or persons is entirely coincidental.Trademarks and patentsGE and the GE monogram are trademarks of General Electric Company. The TruVision DVR 10name and logo are trademarks of GE Security.Other trade names used in this document may be trademarks or registered trademarks of themanufacturers or vendors of the respective products.Intended useUse this product only for the purpose it was designed for; refer to the data sheet and userdocumentation for details. For the latest product information, contact your local supplier or visitus online at www.gesecurity.com.FCC complianceThis equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference when the equipment is operated in a commercial environment.This equipment generates, uses, and can radiate radio frequency energy and, if not installedand used in accordance with the instruction manual, may cause harmful interference to radiocommunications.Changes or modifications not expressly approved by the party responsible for compliance couldvoid the user’s authority to operate the equipment.Certification and complianceEuropean Union directives2004/108/EC (EMC directive): Non-European manufacturers must designate an authorizedrepresentative in the Community. Our authorized manufacturing representative is:GE Security B.V., Kelvinstraat 7,6003 DH Weert, The Netherlands.2002/96/EC (WEEE directive): Products marked with this symbol cannot be disposed of asunsorted municipal waste in the European Union. For proper recycling, return this product toyour local supplier upon the purchase of equivalent new equipment, or dispose of it atdesignated collection points. For more information see: www.recyclethis.info.2006/66/EC (battery directive): This product contains a battery that cannot be disposed of asunsorted municipal waste in the European Union. See the product documentation for specificbattery information. The battery is marked with this symbol, which may include lettering toindicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to yoursupplier or to a designated collection point. For more information see: www.recyclethis.info.CAUTION: There is risk of explosion if batteries are replaced by an incorrect type. Dispose ofused batteries according to the instructions.Contact informationFor contact information see our Web site: www.gesecurity.com.

ContentChapter 1Product introduction 1Product overview 1Features 1Chapter 2Installation 5Installation environment 5Unpacking the TVR 10 and its accessories 6HDD capacity 6Back panel overview 7Connection diagram 8Chapter 3Operating instructions 9Control interfaces 9Controlling the TVR 10 10Front panel overview 10Using the mouse 11Using the IR remote control 14Using the Web browser 16Main menu overview 19Chapter 4Basic operation 25Turning on the TVR 10 25Live mode 25Connecting the spot monitor 27Logging on 27Controlling a PTZ camera 28Manual recording 30Playing back video 32Archiving recorded files 37Turning off the TVR 10 39Chapter 5Advanced setup 41User settings 41Camera settings 47Display settings 59Recording settings 63Alarm settings 67Network settings 71PTZ settings 76TruVision DVR 10 User Manuali

Chapter 6Utilities settings 83Modifying the device name 83Restoring to factory defaults 84Managing the hard drive 85Acknowledging an alarm 86Rebooting the TVR 10 86Viewing logs 86Chapter 7Upgrading the firmware 89Upgrade methods 89Upgrading with a USB flash memory 89Upgrading through the Web browser 90Setting up the wftp32 FTP server 91Upgrading using the FTP server 91Appendix AMouse control function 93Display interface 93PTZ interface 93Camera name position configure interface 94Area configure interface 94Text input interface 95Playlist interface 95User interface 95Appendix BSpecifications 97Appendix CTroubleshooting 99Appendix DPTZ protocols 101Appendix EFactory defaults 103Menu defaults 103Network defaults 103Appendix FWarranty and support 105Warranty information 105Contacting support 105Index 107iiTruVision DVR 10 User Manual

Chapter 1Product introductionProduct overviewThis is the TruVision DVR 10 User Manual for models: TVR-1004-250 TVR-1004-500 TVR-1004-1TThe TruVision DVR 10 (TVR 10) is a network digital video recorder developed for digitalsurveillance. The TVR 10 uses an embedded microcontroller unit with the Linuxoperating system, combining the most advanced technology in video and audioencoding/decoding, hard drive recording, and TCP/IP communication. The TVR 10’sfirmware is stored directly into the memory, making it more stable and reliable.The TVR 10 includes the features of both a digital video recorder (DVR) and digitalvideo server (DVS). The device can be used as a standalone system or to build asurveillance network such as those widely used in the retail, education, banking,telecommunications, transportation, manufacturing, warehouse, and irrigationindustries.FeaturesThis section describes the available TruVision DVR 10 features.CompressionThe TVR 10 supports the following video features:TruVision DVR 10 User Manual1

Chapter 1: Product introduction H.264 video compression algorithm and each channel can be CIF real-time (PAL:25FPS, NTSC: 30FPS), 4CIF, DCIF, 2CIF, QCIF Multiple area motion detection Privacy masking Tampering alarm view Video signal loss alarm Changeable OSD position Both variable and constant bit rate Dual-stream, and the substream can support CIF/QCIF resolutionStorageThe TVR 10 supports the following storage features: One SATA interface and HDD up to 1 TB memory HDD S.M.A.R.T. technology FAT32 file system Multiple record modes: schedule record, motion detection record, external alarmrecord, motion and alarm record, motion or alarm record, manual record Overwrite and nonoverwrite record mode USB flash drive, USB hard drive, and USB CD-RW/DVD-RW to backupPreview and playbackThe TVR 10 supports the following preview and playback features: One main composite video output (for monitor A) and an additional compositevideo output (for monitor B) One VGA output with 1024 x 768 resolutionNote: VGA has precedence over the main composite video output and bothcannot be used at the same time. Play forward, backward, pause, frame-by-frame, etc. User-defined preview layout One playback channelNetworkThe TVR 10 supports the following network features: 2TCP, UDP, Multicast, DHCP, etc.TruVision DVR 10 User Manual

Chapter 1: Product introduction RTP ADSL (PPPoE) dialup function Programming and setup through browser interface Remote download and playback the recorded files Remote upgrade of TVR 10 firmware PTZ control using Web browser IE for network control Remote access to log fileOther featuresThe TVR 10 supports the following additional features: Bidirectional audio Watermarks Local and remote PTZ control Multilevel user management Local and remote log searching functionTruVision DVR 10 User Manual3

Chapter 1: Product introduction4TruVision DVR 10 User Manual

Chapter 2InstallationInstallation environmentWhen installing your product, consider these factors: Ventilation Temperature Moisture Chassis loadVentilation: Do not block any ventilation openings. Install in accordance with themanufacturer’s instructions. Ensure that the location planned for the installation ofthe unit is well ventilated.Temperature: Consider the TVR 10’s operating temperature (14 to 122 F, 10 to 50 C)and noncondensing humidity specifications (10 to 90%) before choosing aninstallation location. Extremes of heat or cold beyond the specified operatingtemperature limits may reduce the life expectancy of the TVR 10. Do not install theTVR 10 on top of other hot equipment. Leave 1.75 in. (44 mm) of space between rackmounted TVR 10 units.Moisture: Do not use the unit near water. Moisture can damage the internalcomponents. To reduce the risk of fire or electric shock, do not expose this unit to rainor moisture.Chassis: Equipment weighing less than 35 lb. (15.9 kg) may be placed on top of theTVR 10.TruVision DVR 10 User Manual5

Chapter 2: InstallationUnpacking the TVR 10 and its accessoriesWhen you receive the product, check the package and contents for damage, andverify that all items are included. There is an item list included in the package. If anyof the items are damaged or missing, please contact your local supplier.Items shipped with the product include: IR (infrared) remote control Two AAA batteries for the remote control USB mouse Power supply AC power cord TruVision DVR 10 Quick Start Guide TruVision DVR 10 User Manual (on CD)HDD capacityStorage capacity for the TruVision DVR 10 varies depending on the model. Refer toTable 1 below for more information.Table 1: TruVision DVR 10 model typesModel numberDescriptionTVR-1004-250TruVision DVR Model 10, 4 ch, 250 GBTVR-1004-500TruVision DVR Model 10, 4 ch, 500 GBTVR-1004-1TTruVision DVR Model 10, 4 ch, 1 TB6TruVision DVR 10 User Manual

Chapter 2: InstallationBack panel overviewFigure 1 below shows the back panel controls and connectors on a typical TruVisionseries network digital video recorder. Details may vary for specific models.Figure 1: Back panel123456RS-485OUT 1 GT T- R R-1POWERVGA1 32 42VIN7VOUTAIN8AOUT9ETHERNETALARM IN 1 2 3 4 G G10 12V11121.Video in7.USB interface2.Video out8.Audio in3.VGA interface9.Audio out4.Alarm out10. Ethernet port5.RS-485 T T R R 11. Alarm in6.Power switch12. 12 VDC power supply inputTruVision DVR 10 User Manual7

Chapter 2: InstallationConnection diagramUse Figure 2 below as a visual guide to connect the various peripherals to the TVR 10.Figure 2: Rear panel connection diagramRS-485OUT 1 GT T- R R -1POWERVGA1 32 42VINVOUTAINAOUTETHERNETALARM IN 1 2 3 4 G G 12VL in k/ A ct1 00P ow e rF D /C ol123456781.Connect up to four cameras6.Connect to a USB mouse2.Connect up to two CCTV monitors (one for main,two for spot)7.Connect to audio input8.Connect to speakers3.Connect to a VGA monitor9.Connect to network devices4.Alarm output5.Connect to a PTZ control810. Connect to alarm input cables11. Connect to the power supplyTruVision DVR 10 User Manual

Chapter 3Operating instructionsControl interfacesThe TVR 10 has three control interfaces: Built-in interface Display interface Web browser interfaceBuilt-in interface. The built-in interface is displayed on the VBA monitor. It consists ofa main menu and several dialog screens that let you configure and control thedevice. You can invoke the built-in interface using the front panel, remote control, ormouse.Display interface. The display interface consists of various toolboxes that appear ontop of the VBA monitor image. These let you control live or playback video while inPTZ or playback mode. You can invoke the display interface from the built-in interfacescreens or from the mouse menu. The controls in any toolbox can be operated usingthe front panel, remote control, and mouse.Web browser. The Web browser interface uses Internet Explorer to simulate thedisplay and control functions of the VGA monitor on a remote PC. The Web browserinterface can only be invoked by a PC with Internet access.TruVision DVR 10 User Manual9

Chapter 3: Operating instructionsControlling the TVR 10You can control the TVR 10 using: Front panel control IR remote control Mouse controlFront panel control. Use the directional arrow buttons to select a command, option,or button on a screen. Use the ENTER button to confirm a selection.IR remote control. Use the directional arrow buttons to select a command, option, orbutton on a screen. Use the OK button to confirm a selection.Mouse. Move the pointer to a command, option, or button on a screen. Click (with theleft mouse button) to confirm a selection.You can use your preferred control method for any procedure, but in most cases wedescribe procedures using mouse terminology. Optional control methods are givenonly when they differ substantially from mouse control methods.Front panel overviewThe buttons on the front panel control all DVR functions. The LED indicators light up orflash to alert you of various conditions. See Table 2 below for more information.Figure 3: Front panel veMENURecEsc2Table 2: Front panel legendItemTypeNameDescription1StatusLEDsPowerGreen indicates the DVR is working. No light indicates the DVRis powered off.10TruVision DVR 10 User Manual

Chapter 3: Operating NameDescriptionHDDBlinking red indicates that video is being recorded. Solid redindicates that the hard drive has an error.Tx/RxSolid green indicates that the DVR is being accessed byInternet Explorer or Client Software. Blinking green indicatesthat data is being transferred between the DVR and InternetExplorer or Client Software.1 to 4Enter numbers from 1 to 4.MENUSwitches out of display mode to display the main menu.ESCCancels the current changes and returns to the previousscreen or main menu.SRCHDisplays the Search screen to search for and play backrecorded video.RECDisplays the Manual Record screen and options.PTZEnters PTZ control mode.DISPMultiple screens display.Switch from the main menu to live mode.LIVE3Displays Camera 1 in live mode.Directional Ç, È, Å, ÆIn menu mode, use the Left or Right Arrow buttons to selectcontrols(arrow buttons) and the Up or Down Arrow buttons to edit.PTZ direction control.Playback speed control.ENTERConfirms menu selections.(central button)Enters 9 or to enable or disable options.Pauses playback.Using the mouseUse the USB mouse provided with the TVR 10 to carry out the same operations as thefront panel and remote control. The USB mouse lets you navigate and make changesto settings in the user interface.Connect the mouse to the TVR 10 by plugging the mouse USB connector into the USBport on the back panel. The mouse is immediately operational. You can replace thestandard mouse with a wireless mouse. However, the unit may not support all typesof wireless mouse.TruVision DVR 10 User Manual11

Chapter 3: Operating instructionsTo use the mouse in live view:1. Scroll forward and backward between cameras.When in full-screen view, use the scroll button on the mouse to scroll forward andbackward through the cameras.2. Double-click to toggle between full-screen and multiview.When in multiview, double-click a camera to display its image in full-screen view.Double-click again to return to multiview.Mouse shortcut menuTo display the mouse control menu, right-click while in live view. The commands onthis shortcut menu are shown in Figure 4 below. Table 3 below describes thecommands.Figure 4: Mouse shortcut menuTable 3: Mouse shortcut menu commandsCommandDescriptionMain MenuDisplays the main menu.CameraSelects an individual camera.Multi-screenSelects multiview. The multiview options vary based on the number ofcameras connected to the TVR 10. You can choose either a four-screen orsingle screen display.12TruVision DVR 10 User Manual

Chapter 3: Operating instructionsCommandDescriptionPTZ ControlControls a PTZ camera. Right-click to view the following options:Channel: Selects the camera to controlPreset: Selects a preset number to useExit: Returns to display modeSearchDisplays the Play Back screen. Lets you search for recordings using specificcriteria such as by camera, type of event, time, and text.Right-click to return to display mode.Manual RecordDisplays the Manual Record screen.Open/Close StatusToggles the on-screen status bar on and off.Spot ChannelControls the spot monitor.TruVision DVR 10 User Manual13

Chapter 3: Operating instructionsUsing the IR remote controlUse the IR remote control to carry out functions similar to the front panel buttons.Figure 5: Controls on the IR Z789DEL#504INFOPTZ86ESCMENU9710 US 11OKSRCHRECCFOLIVEDISP12141315e GE SecurityTable 4: IR remote control legendItemNameDescription1POWERTurns off the device.2TVR 10Enables the IR remote control to control the TVR 10.3Numeric buttonsEnter numbers, lower case or upper case letters, and symbolsin edit mode.4DELDeletes an entry in edit mode.5#Toggles between video inputs or video channels.6INFOReserved for future use.7ESCCancels and returns to the main menu.8PTZEnters PTZ control mode.14TruVision DVR 10 User Manual

Chapter 3: Operating instructionsItemNameDescription9MENUSwitches from live mode to menu mode and displays the mainmenu.10Ç, È, Å, Æ (arrow buttons) In menu mode, the Left or Right Arrow buttons selectcommands or options; the Up or Down Arrow buttons edit orOK (central button)select values. OK enters the selection or value.PTZ direction control.Playback speed control.11Lens controlFOCUS and ZOOM control for camera lens.12SRCHDisplays the Search screen to search for and play backrecorded video.13RECDisplays the Manual Record screen.14DISPDisplays multiscreen. Switches to live mode.15LIVEDisplays Camera 1 in live mode.To place batteries into the IR remote control:1. Remove the battery cover.2. Insert the batteries. Make sure that the positive ( ) and negative ( ) poles arecorrectly placed.3. Replace the battery cover.To connect the remote control to the TVR 10:1. Turn on the TVR 10 and wait for the live video to appear.2. On the remote control, press and release the Power button. The remote control isnow operational.To turn off the IR remote control:1. Press the TVR 10 button while the IR remote control is still controlling the TVR 10.To turn the TVR 10 off with the remote control:1. Press and hold the POWER button for several seconds. A power off promptdisplays.2. Enter a password, if required.3. Select Confirm then switch off the manual power located on the back panel.Troubleshooting the remote controlIf the IR remote control is not functioning properly, perform the following tests:TruVision DVR 10 User Manual15

Chapter 3: Operating instructions Check the battery polarity. Check the remaining charge in the batteries. Check that the IR remote control sensor is not masked.If the problem still exists, please contact your administrator.Using the Web browserThe TVR 10 Web browser lets you view, record, and play back videos as well asmanage all aspects of the TVR 10 from any PC connected to your network. Thebrowser’s easy-to-use controls give you quick access to all TVR 10 functions.Figure 6: TVR 10 Web browser142356Table 5: Web browser interface layoutItemNameDescription1ViewerView live or playback video.2Navigation barLogs you out of the interface. Accesses live or playback video.Displays the TVR 10 logs. Configures the unit remotely.3PTZ controlControls the PTZ functions of camera in live mode.16TruVision DVR 10 User Manual

Chapter 3: Operating instructionsItemNameDescription4NavigatorView video of the selected camera. Right-click the camera to setthe viewing stream type (main stream or sub-stream).5TaskbarDisplays single or four-screen vi

TruVision DVR 10 User Manual 1 Chapter 1 Product introduction Product overview This is the TruVision DVR 10 User Manual for models: TVR-1004-250 TVR-1004-500 TVR-1004-1T The TruVision DVR 10 (TVR 10) is a network digital video recorder developed for digital surveillance. The TVR 10 uses an embedded microcontroller unit with the Linux

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