Tracker Lesotho - Lcci .ls
TrackerLesothoCompany Profile
1IntroductionTracker has been Africa’s leading vehicle tracking company since the 1990s. Tracker Lesotho wasestablished and begun operations in Lesotho in June 2014. And while vehicle tracking and Stolen VehicleRecovery (SVR) remains the company’s core business, the Tracker of today has evolved into a highlysophisticated technological company offering leading edge fleet management and telematics solutions toboth individuals and organisations throughout Sub Sahara Africa.But it’s more than this.Tracker strives to create value for a broad range of people and industries. It’s about filtering and processingdifferent strings of vehicle data and providing meaningful information that can be utilised and connected withother layers of intelligence to improve the lives of motorists, the general public as well as a wide spectrum oforganisations in the insurance, vehicle manufacturer, fleet, dealer and other intermediary markets.It’s about taking vehicle, route and driver information and creating true value propositions for a host ofdifferent audiences. Whether it’s powering a live traffic product or enabling tailored insurance offerings,Tracker wants to add value wherever it can, to whomever it touches.By combining world-class products and services and feeding intelligent and accurate information back to bothcustomers and various industries, Tracker believes that it can truly improve the lives of Africans in ways thatextend beyond only vehicle recovery.Key to Tracker’s success has been the many symbiotic relationships it has established with the likes of thepolicing structures all over Southern Africa, the insurance industry, vehicle manufacturers and dealerships aswell as fitment centres and finance institutions.But, regardless of how the vehicle tracking industry evolves in the future, one golden thread shall remainforever woven into the very fabric of this car tracking company:By arresting thousands of criminals, saving hundreds of lives, and preventing scores of future crimes fromever happening, Tracker is and always will be a powerful force for good in Africa dedicated to bringing downcrime and Taking Back Tomorrow for all its people.1.1Tracker’s credentials Invented the industry – – Tracker’s technology brought mainstream vehicle tracking to Africa in1990. Tracker Lesotho starting operations in country on 15th June 2014. Largest vehicle tracking company – – Globally, there are over a million Trackers fitted tovehicles throughout 30 countries. Partnership with the Lesotho Mounted Police Service - Tracker as a company has formal andexclusive partnership with the Lesotho Mounted Police Service. Boasting an 87% recovery rate. Partnership with the South African Police Service - Tracker is the only vehicle trackingcompany in South Africa to benefit from a formal partnership with the South African Police Service,having just recently won its third consecutive five-year contract with the police. The Tracker-SAPSpartnership is widely considered the most successful private-public sector collaboration ever seen inSouth Africa.Page 1 of 6
Largest recovery fleet – The partnership with the Police means that Tracker has some 15 000vehicles and almost 50 aircraft in its recovery arsenal – by some margin the largest recovery fleet onthe continent. Most recoveries in the world – Tracker’s technology has recovered almost 300 000 stolen andhijacked vehicles throughout the world. In Africa alone, Tracker has recovered some 85 000 vehiclesin only 18 years, more than any other car tracking company in Africa. Most arrests – Tracker’s vehicle recoveries in Africa alone have resulted in over 10 000 arrests significantly more than any other vehicle tracking company on the continent. Tracker’s technology iscurrently responsible for an average of 100 arrests a month. Global power – Tracker frequently exchanges intelligence with partners in crime-ravaged countriessuch as Angola, Mozambique, Kenya, Zambia, Tanzania, Zimbabwe, Nigeria, Swaziland, Lesotho,Botswana, DRC, Columbia, Brazil, Argentina and Mexico to ensure that our technology remains onestep ahead of the world’s most sophisticated vehicle crime syndicates. Similar relationships exist withinternational crime fighting organisations, including the likes of Interpol. Regional recovery network – In addition to its GSM and GPS networks, Tracker owns its own radiosatellite recovery network which covers South Africa, Swaziland, Mozambique and Lesotho. Installation capabilities – In addition to a network of Tracker-approved fitment centres throughoutthe continent, Tracker offers clients mobile installations at a time and place convenient to thecustomer. Established track record with insurers – Tracker has earned the respect of all major insurancecompanies, many of whom offer discounted premiums and excess waivers to customers whosevehicles are protected by Tracker. Leading edge technology – Tracker’s technology is some of the most sophisticated in the world.Tracker SkyTrax is, in fact, the technology behind Hollard’s industry’s breakthrough “Pay as you Drive”offering. No extra recovery charges – Tracker unlike most other vehicle tracking companies, does not chargeadditional for stolen vehicle recovery service, it’s an inclusive service for all our clients. Generic for the industry - Such has been Tracker’s success that its brand name has become ageneric term given to vehicle tracking devices in South Africa – evidence of the car trackingcompany’s runaway success over the past 20 years.1.2 Our CompanyTracker Lesotho is a 100% Basotho owned company and we are very proud to have trained an empoweredyoung Basotho so that our team comprises of only Lesotho nationals. Tracker Lesotho (founded in 2014) isan independent associate company for Tracker Technology Africa and Middle East (Pty) Ltd which hasfootprints in Swaziland, Mozambique, South Africa, Botswana, Malawi, Nigeria, Angola, Kenya, Namibia andZambia. Tracker Lesotho as a proud Basotho company has been involved in a number of charitable andCorporate Social Initiatives such as the Kome Beer Festival in 2014, the Maletsunyane Braai Festival andbuying 20 pairs of school shoes for orphans in Roma working together with Brothers of Peace to name buta few. Tracker Lesotho has a formal working relationship with the Lesotho Mounted Police Service (LMPS)whereas we provide them with Vehicle Tracking Units and training empowering them to efficiently andeffectively find and locate stolen vehicles. We are proud of the 87% recovery rate in Lesotho thanks to thisunique partnership with the LMPS and SAPS.Page 2 of 6
Tracker Vision and Mission statementWe are committed to provide better tracking services fleet management and theft protection services forvehicles. We are seeking to provide excellent services, best risk management, prompt recovery of vehicle. Weare keen to focus on the needs of customers to provide asset management solutions with high standards ofcustomers’ support. We ensure good governance for sustainable and equitable growth and prosperity of thecompany. We are expanding nationwide branch network of the company, induct, build a sound dynamic teamfor better services of vehicle tracking. Company has sound belief in securing the benefits of stakeholders.Contact DetailsTracker Lesotho HQ219 Kingsway RoadHouse No 2Maseru-WestMaseru, 0100LesothoCompany Registration Number: 2014/0801VAT Number: 50021476Telephone Number: 266 2232 7925Contact Person: Lisema Masheane – lisema@trackerlestho.co.ls (Managing Director)Email: info@trackerlesotho.co.lsManagement StructureManaging Director – Lisema Masheane - BCom Information Systems – University of Cape Town – 58887145Sales and Operations Manager – Nthabiseng Monyau – Bachelor of education – National University ofLesotho – 5797 5738Accountant – Limakatso Daemane – Charted Accounting Lesotho – Centre of Accounting Studies – 56120182Technical Systems Manager – Ntsie Mashoai – Diploma in Computer Systems Engineering – LerotholiPolytechnic 6214 6830Page 3 of 6
1.3Tracker SkyTraxTracker SkyTrax is an Internet-based vehicle recovery and monitoring solution, which is available to bothconsumer and fleet customers. Customers are able to view their vehicles on the Internet through a secureand password-protected portal. All a customer needs is a computer with access to the Internet.Locating a vehicle is quick and simple once you’ve logged ontothe Internet. SkyTrax customers are also able to select certainbehavioral and area notifications (and to whom thesenotifications should be sent). Reports such as detailed triplogs, summary trip logs and exception reports are availableon the Internet, at no additional cost.Tracker ExecuFleet offer fleet owners one of the most comprehensive and cost effective combination vehiclemonitoring and recovery systems in Africa. No additional investments are required for IT, training andinfrastructure. The product offers a robust Internet-based electronic fleet solution unmatched in terms offlexibility, technological innovation and simplicity of use. Personal safety of drivers has also been addressedin the product offering which includes a wide range of features and benefits.Here are just some of them: Provides the ability to manage vehicle trips remotely and in real-time in order to avoid problematicand high-risk areas. Allows fleet managers to know the whereabouts of vehicles at all times from anywhere in Africa. Provides real-time information on driver activity, vehicle abuse, non-adherence to working hours,unauthorized stops and unnecessary overtime. Is able to demonstrate ‘replay trips’ for analysis purposes.*NB: Currently available in Mozambique, Lesotho, Botswana & South AfricaExecuFleet clients have a various number of optional fuel solutions available to them includingfuel caps sensors, fuel level sensors as well as the high tech ultra-sonic fuel sensors.Tracker Lesotho has a secure fitment center at Maseru-Opposite American Embassy (but fitment can be doneany way where there is a secure place) just opposite the American Embassy where we can conduct all unitfitments and installations. However, we can also fit onsite provided or at customer’s place of residenceprovided we are given a safe and secure location where our Technicians can do the installations safely andsecurely. Our technicians are mobile and are able to travel to various parts of the country to do installations.Our two technicians can each perform 4 installations a day, giving Tracker Lesotho a total capacity of 8vehicles per day. Every installed vehicle will have its own unique Tracker Installation Certificate as proof thatthe unit has been installed and can be used to claim / receive discounts of up to 20% off on the vehicle’sinsurance premium.Page 4 of 6
2Tracker Disaster Recovery (DR) PlanTracker has a comprehensive Disaster Recovery (DR) plan in place. Thisis the reason why Tracker as a business could survive a fire thatdestroyed its head office building January 2009.As part of the Tracker DR plan, Tracker has invested and rolled out afully redundant system at the IBM business continuity data centre inRandburg. Information is replicated live between the primary datacentre located at the Tracker Head Office and the DR data centre locatedat the IBM business continuity facility.Both the primary and the DR data centre have their own communicationinfrastructure that connects them to the outside world (cellular networksas well as to the Internet).As part of the agreement with IBM, we also have access to sufficient call centre seats to accommodate allcritical functions in the business.A DR test is conducted once year, where we simulate a disaster and operate from the IBM business continuitysite for a whole day. These tests are witnessed and verified by external auditors.3Information SecurityInformation security is very high on the Tracker agenda. In summary these are the measures we have takento ensure that customer information is secure at all times: We have implemented physical access control to our campus and biometric access to our buildings;To enter into our IT system you have to be registered on Tracker’s domain. On the domain we forcea high degree of security rules around aspects like passwords according to best practice. We also doa monthly reconciliation between our domain users, our biometric system and payroll;Once inside our IT system, access is role based. In other words users are allowed access to only theinformation pertaining to their roles;From a network perspective the sensitive systems are isolated either logically or physically. We dohave a firewall in place with a DMZ topology;We do keep a complete audit trail on any IT system access;We also do polygraphs on a random sample for all personnel at all levels;We further have an annual security review performed by one of the 4 large auditing firms in SA onour general / application controls and to perform an external penetration test.Page 5 of 6
5 List of key corporate clients: For referral purposesChina Geo-Engineering CompanyMinistry of Home AffairsOffice of the Auditor GeneralMinistry of Labour and EmploymentMinistry of Health – Riders for HealthAmerican International SchoolSigma ConstructionMorena DistributorsBotle FacilitiesPage 6 of 6
1.3 Tracker SkyTrax Tracker SkyTrax is an Internet-based vehicle recovery and monitoring solution, which is available to both consumer and fleet customers. Customers are able to view their vehicles on the I
LePHIA - Lesotho Population Based HIV Impact Assessment LHWP - Lesotho Highlands Water Project LGCSE - Lesotho General Certificate of Secondary Education LGDN - Lesotho Government Data Network . PHC - Population and Housing PRS - Poverty Reduction Strategy PPA - Power Provision Agreement PPP - Public Private Partnership .
This Constitution is the supreme law of Lesotho and if any other law is inconsistent with this Constitution, that other law shall, to the extent of the inconsistency, be void. 3. Official languages, National Seal, etc. (1) The official languages of Lesotho shall be Sesotho and English and, accordingly, no
To learn more about Doing Business please visit doingbusiness.org Doing Business 2020 Lesotho Page 3. Ease of Doing Business in Lesotho Region Sub-Saharan Africa Income Category Lower middle income Population 2,108,132 City Covered Maseru 122 DB RANK DB SCORE 59.4 Rankings on Doing Business topics - Lesotho 84 165 158 114 94 147 110 40 99 126 .
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