Graduate Student Satisfaction Survey - Barton College

Graduate Student Satisfaction SurveyMarch 2017Office of Institutional Research

July 31, 2017OverviewThe Barton College Graduate Student Satisfaction Survey was designed, as part of a broader institutionaleffectiveness effort, to solicit graduate student opinions and perspectives about college programs andservices and to gauge their viewpoints regarding the institution as a whole. Surveys such as this providea means for understanding student opinion at a given point in time. In the spring of 2016, graduatestudents who were completing their degrees were sent an exit survey, but never before has thegraduate student body been surveyed, as a whole, regarding their satisfaction.The survey was administered using the Class Climate online evaluation system. The initial e-mailinvitation for survey participation was sent to 89 graduate students on Monday, February 6, 2017.Reminders were sent to non-respondents on February 18 and February 28, 2017. The survey closed onFriday, March 3, 2017. Thirty-six responses were submitted for a response rate of 40.4%.Results were compiled for the graduate student group as a whole and have also been disaggregated forstudents seeking the MSN degree, students seeking the MSA degree and students seeking the MBAdegree. Note that one response was received by a graduate student seeking a Teacher Licensurecertificate. His/her answers have not been included in any of the tables summarizing the survey results.Demographics of the Respondents 69.4% of the overall respondents are full-time students and 30.6% are part-time students.5.7% of the respondents were male and 94.3% were female.Key FindingsSatisfaction with the academic experience at Barton is fairly consistent among the 3 groups of graduatestudents (MBS, MSN, and MSA), with the MBA students indicating the greatest satisfaction with their

academic experience (mean score of 3.9 out of 5), followed by MSN (mean score of 3.8) and MSA (meanscore of 3.6).MSA students rate their perception of the personal attention received by Barton students significantlylower (mean 3.3) than do MBA (mean 4.6) and MSN (mean 4.2) students.MSA students rate the quality of IT services offered significantly lower (mean 3.4) than do MBA (mean 4.5) and MSN (mean 4.4) students.In general, MSA students (n 8) appear to be the least satisfied of the 3 groups of graduate students.Students in all groups gave the overall quality of the college a consistently strong mean score rangingfrom 4.0 (MSA) to 4.3 (MBA). MSN students rated the overall quality at 4.2.Questions and Overall ResultsBarton College ExperienceHow satisfied are you with your academic experience at Barton College?1-Very ry satisfiedNot applicableMissing/no responseOverallTotal 36n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%5616923441241217413.9%16.7%44.4%25.0%Mean 3.815.4%23.1%30.8%30.8%Mean 3.812.5%25.0%50.0%12.5%Mean 3.614.3%7.1%50.0%28.6%Mean 3.9How would you rate your satisfaction with the following aspects of your educational experience:Quality of faculty1-Very ry satisfiedNot applicableOverallTotal 36n%12.8%411.1%719.4%1541.7%925.0%MSNTotal 13n%MSATotal MBATotal 14n%17.1%214.3%214.3%642.9%321.4%

Missing/no responseMean 3.8Mean 3.9Mean 3.8Mean 3.6OverallTotal 36n%12.8%822.2%513.9%1438.9%822.2%MSNTotal 13n%17.7%215.4%323.1%538.5%215.4%MSATotal 8n%MBATotal 14n%21234163Accessibility of faculty1-Very ry satisfiedNot applicableMissing/no n 3.6Mean 3.4Mean 3.8Mean 3.6OverallTotal 34n%MSNTotal 13n%MSATotal 8n%MBATotal 12n%25.9%926.5%1544.1%823.5%11Mean 3.914621232Mean 3.7Mean 3.8OverallTotal 35n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%11Academic advice1-Very ry satisfiedNot applicableMissing/no .0%541.7%433.3%11Mean 4.1Course selections1-Very dissatisfied2-Dissatisfied25.7%%12.5%7.1%

3-Neutral4-Satisfied5-Very satisfiedNot applicableMissing/no 0%12.5%26514.3%42.9%35.7%Mean 4.0Mean 4.1Mean 3.9Mean 4.1OverallTotal 35n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%231812111741Course availability1-Very ry satisfiedNot applicableMissing/no %62.5%25.0%Mean 4.026614.3%42.9%42.9%Mean 4.1Mean 4.1Mean 4.3OverallTotal 36n%12.8%12.8%925.0%1747.2%822.2%MSNTotal 13n%Mean 3.8Mean 3.8Mean 3.8Mean 3.9OverallTotal 33MSNTotal 12MSATotal 7MBATotal 13Academic rigor of the courses1-Very ry satisfiedNot applicableMissing/no response47230.8%53.8%15.4%MSATotal 8n%112.5%14212.5%50.0%25.0%MBATotal 14n%14547.1%28.6%35.7%28.6%Academic support services

1-Very ry satisfiedNot applicableMissing/no responsen1361853%3.0%9.1%18.2%54.5%15.2%Mean 2452115.4%30.8%38.5%15.4%Mean 3.7Mean 4.0Mean 3.5OverallTotal 36n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%2415151156How do you perceive each of the following:Academic reputation of the college1-Poor2-Fair3-Neutral4-Good5-ExcellentNot applicableMissing/no 5%62.5%Mean 4.2Mean 4.2Mean 3.6OverallTotal 36n%12.8%25.6%25.6%1850.0%1336.1%MSNTotal 13n%MSATotal 8n%Mean 4.1Mean 4.217.1%5835.7%57.1%Mean 4.4Value of your Barton education1-Poor2-Fair3-Neutral4-Good5-ExcellentNot applicableMissing/no response1757.7%53.8%38.5%2625.0%75.0%Mean 3.8MBATotal 14n%17.1%17.1%5735.7%50.0%Mean 4.1

Personal attention received by Barton studentsOverallTotal 34n%1-Poor2-Fair3-Neutral4-Good5-ExcellentNot applicableMissing/no response18101522.9%23.5%29.4%44.1%Mean 4.1MSNTotal 13n%MSATotal 7n%MBATotal 13n%274141112110115.4%53.8%30.8%Mean 4.214.3%57.1%14.3%14.3%15.4%7.7%76.9%Mean 3.3Mean 4.6MSNTotal 13n%MSATotal 8n%MBATotal 12n%355113348How satisfied are you with each of the following:The quality of services offered by the Office of AdmissionsOverallTotal 34n%1-Very ry satisfiedNot applicableMissing/no 2.5%12.5%37.5%37.5%33.3%66.7%Mean 4.3Mean 4.2Mean 4.02Mean 4.7OverallTotal 36n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%61515175323167The quality of advising1-Very ry satisfiedNot applicableMissing/no 5%7.1%42.9%50.0%

Mean 4.3Mean 4.3Mean 4.0Mean 4.4OverallTotal 36n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%7622477The course registration process1-Very ry satisfiedNot applicableMissing/no response217175.6%47.2%47.2%Mean 4.453.8%46.2%Mean 4.525.0%25.0%50.0%50.0%50.0%Mean 4.3Mean 4.5MSNTotal 13n%MSATotal 8n%MBATotal 13n%76224The notification of registration dates and course offeringsOverallTotal 35n%1-Very ry satisfiedNot applicableMissing/no response2151815.7%42.9%51.4%Mean 4.553.8%46.2%25.0%25.0%50.0%Mean 4.5Mean 4.3MSNTotal 13n%MSATotal 8n%76114258138.5%61.5%Mean 4.6The quality of the Barton College website1-Very ry satisfiedNot applicableOverallTotal .5%50.0%25.0%MBATotal 14n%17.1%5835.7%57.1%

Missing/no responseMean 4.3Mean 4.5Mean 3.9Mean 4.4MSATotal 8n%MBATotal 14n%621166The quality of Campus Connect1-Very ry satisfiedNot applicableMissing/no responseOverallTotal 36n%12.8%25.6%411.1%1747.2%1233.3%Mean 4.0MSNTotal 13n%17.7%17.7%215.4%538.5%430.8%Mean 3.875.0%25.0%Mean 4.37.1%7.1%42.9%42.9%Mean 4.2Business Office hours of operation1-Very ry satisfiedNot applicableMissing/no responseOverallTotal 31n%MSNTotal 3%MSATotal 7n%%114.3%42157.1%28.6%MBATotal 12n%13828.3%25.0%66.7%Mean 4.3Mean 4.1Mean Mean 4.6OverallTotal 33n%MSNTotal 13n%MSATotal 8n%MBATotal 12n%2211Payment options available to you1-Very %118.3%8.3%

4-Satisfied5-Very satisfiedNot applicableMissing/no response1514345.5%42.4%Mean 4.26546.2%38.5%Mean 4.26275.0%25.0%Mean 4.337225.0%58.3%%%Mean 4.3The quality of the Student Account Center (online payment portal)OverallTotal 30n%1-Very ry satisfiedNot applicableMissing/no response14131263.3%13.3%43.3%40.0%Mean 4.2MSNTotal 12n%2641%16.7%50.0%33.3%MSATotal 7n%1141114.3%14.3%57.1%14.3%MBATotal 11n%1373%9.1%27.3%63.6%Mean 4.2Mean 3.7Mean 4.5MSNTotal 11n%MSATotal 5n%MBATotal 7n%12212227The quality of the Barton College BookstoreOverallTotal 23n%1-Very ry satisfiedNot applicableMissing/no response26105138.7%26.1%43.5%21.7%Mean 8.6%28.6%Mean 4.1Mean 3.2Mean 3.7MSNTotal 11n%MSATotal 6n%MBATotal 10n%Quality of the Ragan Writing CenterOverallTotal 27n%

1-Very ry satisfiedNot applicableMissing/no response198993.7%33.3%29.6%33.3%Mean 4%%30.0%30.0%40.0%Mean 4.1Mean 3.3Mean 4.1OverallTotal 23n%MSNTotal 9n%MSATotal 4n%MBATotal 10n%968133244313344Quality of the Oral Communications Center1-Very ry satisfiedNot applicableMissing/no response39.1%26.1%34.8%Mean 4.033.3%22.2%44.4%75.0%25.0%430.0%30.0%40.0%Mean 4.1Mean 3.3Mean 4.1OverallTotal 31n%MSNTotal 13n%MSATotal 6n%MBATotal 12n%71113534622222552Quality of services offered by the Library and its staff1-Very ry satisfiedNot applicableMissing/no response22.6%35.5%41.9%Mean 4.2Student activities available to you23.1%30.8%46.2%Mean 4.233.3%33.3%33.3%Mean 4.016.7%41.7%41.7%%%Mean 4.3

1-Very ry satisfiedNot applicableMissing/no responseOverallTotal 22n%MSNTotal 9n%MSATotal 5n%MBATotal .0%60.0%%325.0%25.0%50.0%Mean 4.0Mean 4.1Mean Mean 4.3OverallTotal 28n%MSNTotal 11n%MSATotal 4n%MBATotal 13n%Campus security1-Very ry satisfiedNot applicableMissing/no response1661583.6%21.4%21.4%53.6%Mean .4%61.5%Mean 4.4Mean 3.8Mean 4.3OverallTotal 30n%MSNTotal 13n%MSATotal 5n%MBATotal 11n%41412616632Quality of IT services offered to you1-Very ry satisfiedNot applicableMissing/no response13.3%46.7%40.0%Mean 4.37.7%46.2%46.2%60.0%40.0%3Mean 4.4Mean 3.465354.5%45.5%Mean 4.5

Reliability of wireless connectivity on campusOverallTotal 31n%1-Very ry satisfiedNot applicableMissing/no response1161453.2%51.6%45.2%Mean 4.4MSNTotal 12n%57141.7%58.3%MSATotal 5n%MBATotal 14n%5167100%7.1%42.9%50.0%3Mean 4.6Mean 4.0Mean 4.4Quality of services offered by the Office of Career Services1-Very ry satisfiedNot applicableMissing/no responseOverallTotal 22n%MSNTotal 9n%MSATotal 3n%MBATotal 10n%371214126412136413.6%31.8%54.5%Mean 4.411.1%22.2%66.7%33.3%66.7%510.0%30.0%60.0%Mean 4.6Mean 3.7Mean 4.5MSNTotal 13n%MSATotal 8n%MBATotal 14n%8523368Appearance of the campus (buildings and grounds)OverallTotal 35n%1-Very ry .5%42.9%57.1%

Not applicableMissing/no response1Mean 4.4Mean 4.4%%Mean 4.1%%Mean 4.6OverallTotal 33n%13.0%13.0%MSNTotal 12n%MSATotal 7n%MBATotal 14n%17.1%17.1%1714375143166Cleanliness of campus buildings1-Very ry satisfiedNot applicableMissing/no response51.5%42.4%Mean 4.358.3%41.7%57.1%42.9%42.9%42.9%Mean 4.4Mean 4.4Mean 4.1OverallTotal 27n%13.7%414.8%27.4%1244.4%829.6%9MSNTotal 10n%MSATotal 3n%Mean 3.8Mean 4.2Mean 4.3Mean 3.4OverallTotal 31n%MSNTotal 11n%MSATotal 6n%MBATotal 14n%Availability of places to charge your electronic devices1-Very ry satisfiedNot applicableMissing/no response110.0%54350.0%40.0%21566.7%33.3%MBATotal 14n%17.1%321.4%214.3%535.7%321.4%Classroom environment1-Very dissatisfied2-Dissatisfied13.2%116.7%

3-Neutral4-Satisfied5-Very satisfiedNot applicableMissing/no 3.3%27514.3%50.0%35.7%Mean 4.3Mean 4.5Mean 4.0Mean 4.2OverallTotal 17n%MSNTotal 7n%MSATotal 2n%MBATotal 8n%557191246150.0%1650.0%3326Lab facilities1-Very ry satisfiedNot applicableMissing/no response29.4%29.4%41.2%Mean 4.114.3%28.6%57.1%37.5%37.5%25.0%Mean 4.4Mean 4.0Mean 3.9OverallTotal 15n%MSNTotal 7n%MSATotal 2n%MBATotal 6n%474212326111328Selection of food offered in the cafeteria1-Very ry satisfiedNot applicableMissing/no response26.7%46.7%26.7%Mean 4.028.6%42.9%28.6%50.0%50.0%6Mean 4.016.7%50.0%33.3%Mean 3.5Mean 4.2MSATotal 2MBATotal 7Selection of food offered by additional food service options on campusOverallTotal 16MSNTotal 7

1-Very ry satisfiedNot applicableMissing/no 28.6%1150.0%50.0%457.1%3742.9%Mean 3.96Mean 4.0Mean 3.5Mean 3.9MSNTotal 9n%MSATotal 2n%MBATotal 10n%224224Selection of products in campus vending machinesOverallTotal 21n%1-Very ry satisfiedNot applicableMissing/no 2%100%%620.0%40.0%20.0%20.0%Mean 3.7Mean 3.9Mean 4.0Mean 3.4OverallTotal 36n%MSNTotal 13n%MSATotal 8n%MBATotal 14n%Overall quality of the college1-Very ry satisfiedNot applicableMissing/no response1419122.8%11.1%52.8%33.3%Mean 4.2Detailed Demographics of the Respondents27415.4%53.8%30.8%Mean 4.224225.0%50.0%25.0%Mean 4.017.1%7650.0%42.9%Mean 4.3

Are you a full-time or a part-time NMSA12.5%87.5%MBA7.7%92.3%What is your gender?MaleFemale100.0%How do you prefer to be communicated with? (check all that apply)EmailCell Phone (voice call)Cell phone 100%37.5%MBA85.7%28.6%50.0%

graduate student body been surveyed, as a whole, regarding their satisfaction. The survey was administered using the Class Climate online evaluation system. The initial e-mail invitation for survey participation was sent to 89 graduate students on Monday, February 6, 2017. Reminders were sent to non-respondents on February 18 and February 28, 2017.