Disney Standards

2015 ANSI Conference:Standards and theService EconomyDisney StandardsGuide to Understanding The Development and Use ofDisney StandardsPresented byRon Dearing, Jr.Worldwide Standards & AuditingSeptember 29, 20151Part of the World Standards Week 2015 series of events

VISIONTo be the most admired company in the world — equally admired for theintegrity of our people and the way we behave as citizens of the world, aswe are for the quality of our exceptional entertainment experiences.ANSI Conference: Standards and the Service Economy September 29, 2015Slide 2

Path to Most AdmiredINSPIREShare KnowledgeACTGrow ResponsiblyNo One Gets HurtProtect our Guests, Cast, Imagineers,Crew and ContractorsIncrease availability of Disneylicensed technology and expertise onsafety and accessibility for third-partyuse3

5 Business UnitsMedia Networks Parks & Resorts Studio Entertainment Consumer Products Interactive7 IndustriesTelevision Travel & Tourism Movies Licensing Publishing Retail Technology160,000 EmployeesANSI Conference: Standards and the Service Economy September 29, 2015Slide 4

Walt Disney Parks & Resorts55

Walt Disney World Resort4 Parks2 Water Parks95 Attractions25,000 Rooms784 Camp SitesLargest singlesite employerin U.S. with over67,000 employees.Over 250,000 ridemass transit on asingle day.750 Watercraft260 Buses15 Lane Miles ofElevated Beam12 MonorailsPrivileged and Confidential. Prepared at the request of Legal for the purposes of formulating legal opinions, and in anticipation of claims and litigation.6

Performance Alignment(OUTPUT)WHAT YOU GET OEO OPERATIONAL AUDIT REFRESHER TRAINING TRAINER ACCOUNTABILITY KNOWLEDGE ASSESSMENTS PERFORMANCE ASSESSMENTS MANAGER REQUALIFICATIONS TRAINER SELECTION TRAINING GUIDES/TRAINING TOOLS TRAIN-THE-TRAINER SESSIONS TRAINER DEVELOPMENT OJT/TRAINING SESSIONS UPDATE TRAININGWHAT YOU WANT(INPUT) MANUFACTURER’S REQUIREMENTS OPERATING GUIDES PRE-OPENING CHECKLISTS FEDERAL/STATE REQUIREMENTS7

dardsstandardswhereverwhereverpossible.possible. etherequirements.Thesethe following classification of documents to define the requirements. ge2.2.documentsGuiding Principle (GPR)Key philosophies, intentions, decisions and leadershipdirection on topics that have not been fully developedStandard (STD)Detailed requirements of what is required and expected toaccomplish the intended objective. Standards typicallyincluding minimum design criteria, required methodologiesand processes.GuidingPrinciples (GPR)Standards(STD)What are DisneyStandards?Business PracticesBusiness Practice (BPR)Policies, procedures, work instructions and business methodsdefining how to accomplish business unit objectives.Specification (SPC)Qualitative requirements for products, instructions or otherpertinent information necessary for fabrication, constructionand workmanshipBulletins(GBLT)Safety related communications including Notifications, SafetyAlerts and Service Bulletins(BPR)Specifications(SPC)Notifications, Safety Alerts, ServiceBulletins(GBLT)88

Source Content for Standards DevelopmentIndustry Standards Used byReference 910 Standards from 31 IndustryStandards Organizations arereferenced by Disney Safety GuidingPrinciples Collections and theirsupporting Standards and BusinessPractices 2100 Standards from 100 IndustryStandards Organizations arereferenced by Disney Master GuideSpecifications9

How are Disney Standards Developed?If future revision requiredTopicIdentifiedImplementationtiming for projects inflight dependent onwhat is most costeffective for TWDCAssessmentDevelopedImplementRelease toStandardsDirectoryAffected VPsEvaluate &ApproveNoElevate to Senior &Senior ExecutiveVPsAffected VPsEvaluate &ApproveNote: Assessment Process in theDocument Development Process Huddle Meeting in the IncidentCommunication Process DisneyCost impact & justificationfor proposed scope andrationale for not usingindustry standardsReturn to Committee orStopNoDevelopRequirements& DetailedBusiness CaseElevate to Senior &Senior ExecutiveVPs andcommunicate toWDICost Impact & Justificationfor each requirementCommitteeandExecutivesReview &Approve10CONFIDENTIAL

Where do I find Disney StandardsDisney standards are available on the Walt Disney Parks and Resorts Standards Directory athttp://standards.disney.com11

What are Disney Standards? 8 Disney strives to use industry standards wherever possible. In those cases where Disney specific requirements cannot be met by industry, Disney uses the following classification of documents to define the requirements. These documents are generated using the process illustrated on page 2. Guiding Principles (GPR)