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VisionPickingwith Intel Recon Jet Pro
Table of Contents12345Introduction: The warehouse environmentand the order picking processPain points: The order picking process and thedrawbacks of current solutionsThe next generation of wearable technology in thewarehouse: Vision picking with Intel Recon Jet ProCase Study: The Intel Arizona Distribution Center (ADC)Learn more: The future of Intel Recon Jet Prosmart glasses in the warehouse and beyond
1Over 50%of the laborresourcesin a typicalwarehouseare involvedin the taskof picking.Introduction:The warehouse environmentand the order picking processPicking is a costly and labor-intensiveactivity critical to warehouse operations.As such, it is typically the first arealogistics professionals look to improveefficiency and cut costs.Over a third of the global workforce isnow mobile. That is 1.3 billion desklessworkers who need their hands free to dotheir jobs better, faster, safer, and moreaccurately.1 Logistics workers are classicdeskless workers, with their workplacesbeing warehouses and distribution centers.These work environments – characterizedby bustling human activity and preciselycoordinated processes – are prone toinefficiencies, inaccuracies, high costs andeven safety hazards.As more orders with smaller quantities,shorter delivery times and superiorcustomer service become the standard,logistics professionals are under pressureto reduce labor costs and other operatingexpenses while simultaneously increasingefficiency, accuracy and productivitywithin their facilities. In these times,technological innovation is absolutelynecessary to compete and grow.1. International Data Corporation.Worldwide Mobile WorkerPopulation 2011-2015. 2012(Updated 2016.) February 2017.http://www.idc.com2. De Koster, René et.al. (2006):Design and control of warehouseorder picking: A literature review.European Journal of OperationalResearch. 182(2): 481–501Warehousing operations are estimatedto account for approximately 20%of all logistics costs. Picking, or theactivity of pulling items from inventoryin a warehouse to fill customer orders,accounts for at least 55% of the totaloperational costs.2 In addition, over50% of the labor resources in a typicalwarehouse are involved in the task ofpicking, along with packing and shippingoutbound orders.This makes order picking the single mostcostly and labor-intensive activity in thewhole supply chain. It is also the mostcustomer-sensitive, many times definingthe quality of service experienced bycustomers: A mistake or delay at this stageis what is visible to the end customer andtypically results in high follow-up costs.As a result, order picking is one of themost controlled processes in a warehouse.Logistics professionals are continuallyseeking to improve and optimizepicking through the introduction of newtechnologies.
2“The picker is theindispensable linkthat bridges the gapbetween producerand consumer Any error on thepart of the pickertarnishes thereputation of theproducer, creates anadditional burdenon the supply chainto fix the issue,and ultimatelydisappoints thecustomer.”– Trever EhrlichCreative Solutions Manager,Kenco Innovation LabsPain points:The order picking process andthe drawbacks of current solutionsSuccessful order fulfilment in adistribution center is dependent uponhuman speed and accuracy. Efficiencyand precision define success in this worldof strict timelines and delicate profitmargins. A few additional seconds toscan a barcode or a wrong pick that goesunchecked can be detrimental to theorganization’s bottom line.The success of a warehouse’s pickingoperations ultimately depends on thesynergy of a number of factors. Theseinclude the layout of the facility, itemlabeling, and the order picking strategy(i.e. piece, batch, zone or wave picking.)But, arguably, the most important factoris the human one—the human orderpickers, and the technology and tools withwhich they navigate large and complexwarehouses and locate items among theaisles of shelves and bins.2When there are thousands of picks toperform per hour, order pickers must beas fast and accurate as possible whilefulfilling multiple orders at once. The workis demanding—pickers are constantly inmotion, often traveling on foot, pushingcarts around the warehouse, grabbing andplacing items, and repeating the manysmall movements involved in retrievingand verifying orders. The challenges growduring peak periods, when temporaryworkers have to be trained at greatexpense to ensure they pick withoutmaking mistakes.Technologically enabling these workers isa must: Provide warehouse pickers withthe right tools for the job and they willbe able to work with speed and precisionno matter their level of experience.
Wearable technologies – the latest in innovation – are not new to logistics:For decades, warehouse workers have used arm-mounted computers, ringscanners and headsets. The older solutions, however, leave much to bedesired, vulnerable as they are still to errors and inefficiencies which impairproductivity. Let’s review them:A picker looks down at thescreen of her handheld RFunit to view the next assignedorder. When she arrives at thegiven location, she holds upthe device to scan a barcodeon the shelf before her, andshe also scans the item beforeplacing it on her trolley. Eachtime she makes a pick andwhile on the move betweenlocations, the operator eitherputs down or awkwardlybalances the device. Toconfirm a pick, she manuallyenters information via theterminal’s keypad.Paper pickingRF scanningAmong the various ways in which anorder may be communicated to a picker,the paper pick list is the oldest and leastefficient, so it might surprise you to learnthat many warehouses still employ thepick-by-paper approach.While the radio frequency (RF) scanner is abig upgrade from the paper pick list, its mostserious drawback is that it must still be heldin one hand. Picking is a fast-paced, handson activity, so having to use one’s handsfor anything other than to move inventory,like to hold a barcode scanner or performkeyboard input, is inherently inefficient.In paper-based picking, the workerreceives a printed list of items to pickwhich he or she carries around thewarehouse, usually filling one order perrun and using a pen to check off when anitem has been found.It’s not hard to imagine how wrong pickscan go undetected when the picker mustcontinually go back and forth betweenreading/recording and product handling.POSITIVES: Low cost of entryNEGATIVES: Slow, error-prone(no verification or accountabilityinvolved), not heads-up or hands-free,not electronic (no automatic inventoryupdates or metrics obtained)The use of a handheld clearly inhibits pickingperformance: The picker wastes time jugglingthe device, is slowed down by multiple scansand keyboard verification, and can developdisabling repetitive strain injuries due to thepoor ergonomics of the device.POSITIVES: Faster picking speedcompared to paper, better trackingand inventory management, ruggedtechnologyNEGATIVES: Cumbersome (not headsup or hands-free), manual data entryrequired (disruptive to workflow),difficult to use (steep learning curve),not error-proof, RSIs lead to workerdowntime and increased workers’compensation fees3
Photo: http://www.wikiwand.com/de/Pick-by-LightTo makelogisticsoperationsfuture-readyand meet theincreasingdemands ofe-commerce,better orderpickingtechnology aidsare needed.Pick-by-lightPick-by-voiceMany distribution centers employ a lightdirected picking scheme in which lightsintegrated into the storage system (ex.installed above the racks or bins) indicateto pickers where the items for an orderare located. A combination of indicatorlights, LED displays, and buttons informsthe picker where a target item lives alongwith the quantity to pick, and allows himto confirm his actions. Additional scanningmay also be incorporated to reduce errors.In voice-guided picking, warehouseworkers wear headsets with a builtin microphone; they receive audioinstructions and confirm tasks verballyto complete a pick. While this leaves theoperator’s hands free to perform thepick, the constant voice interaction plushaving to memorize and interpret voicecommands calls for intense concentration.The major downside to this kind ofpicking solution is that it requiresspecial modification to the warehouse’sinfrastructure. Implementation is thereforecostly and once the hardware is installed, it’sextremely difficult to rearrange the facility.And like the previous solutions, it reliesupon the human order picker verifyingherself that an order has been completed.POSITIVES: Mostly heads-up andhands-free, intuitive and languageindependentWalking around a warehouse all day istiring, and tired people make mistakes.Now ask those people to rememberverbal directions and repeat back a SKU inthe middle of a noisy distribution center—slip-ups are bound to happen.POSITIVES: Heads-up and hands-free,supports multiple languages, voicerecognition technology is improvingNEGATIVES: Can be draining (givingrise to inaccuracies, slower picking),not suitable for loud environments orhigh picking densitiesNEGATIVES: Expensive to install,inflexible, still not 100% error-proofEach of the choices above has its shortcomings, which continue to result in inefficiencies in awarehouse’s order processing operations. And while today’s picking error rate is low thanksto solutions like the mobile RF scanner and voice-automated systems, seconds adding up tominutes are still being lost on a daily basis in the picking process and bad picks do still make itout of the warehouse, costing companies dearly. To make logistics operations future-ready andmeet the increasing demands of e-commerce, better order picking technology aids are needed.Enter Intel Recon Jet Pro smart glasses, a new efficiency driver for logisticsprofessionals. Jet Pro is the leading heads-up, hands-free wearable device for optimizingperformance in the order picking process, with a comfortable, ruggedized form factorideally suited for warehouse workers on the go.4
3Pick-by-visionis the latestadvancedorder pickingsolution.The next generation of wearabletechnology in the warehouse:Vision picking with Intel Recon Jet ProPick-by-vision is the latest advancedorder picking solution, featuringAugmented Reality (AR) smart glasstechnology, which makes picking atruly heads-up and hands-free activityfor the first time. Recognizing theimproved efficiencies and decreasederror rates driven by augmentingwarehouse workers with smart eyewear,the world’s leading logistics companiesare testing out vision picking at theirmajor distribution centers.What is vision picking?In vision picking, order pickers wearsmart glasses powered by specialaugmented reality (AR) software tied intothe company’s warehouse managementsystem (WMS.) Simple text and graphics inthe heads-up display – superimposed onthe picker’s field of view (FOV) – providereal-time order details, showing theworker where to go and what to pick, andverifying picks via barcode recognition.5Throughout an entire batch of orders,the user gets to keep her eyes and handsengaged in the task of picking, allowingher to work both faster and withmore certainty.What sets vision picking apart fromprevious order picking solutions is thatthe technology (i.e. smart glasses)is perfectly in sync with the naturalmotions and ergonomics that accompanya worker’s routine picking process.Easy-to-follow visual cues displayeddirectly in the picker’s FOV guide himthrough the warehouse environment; onlythe most pertinent information neededto carry out the pick is displayed in theglasses, including location information(aisle number, shelf position) and productquantity. The solution then validates thepick using the glasses’ embedded cameraas a barcode reader, or a Bluetoothconnected ring scanner may be used foreven greater flexibility.
“While the picker is busymoving product, drivinglifts or pushing carts,the last thing she needsis a clumsy clipboard,fragile tablet, or bulkywrist scanner tointerfere with her work.Yet it’s what hundredsof thousands of workersput up with daily. Smartglasses promise ahands-freeing solutionto allow an employee towork unimpeded.”– Trever EhrlichCreative Solutions Manager,Kenco Innovation LabsWith vision picking, it’s also possible topoint out the most efficient route for theorder picker to take to get to an itemalong with the optimal position on thepicking cart to place it. And the wholesolution is contained in the smart glasses;there’s nothing to hold or memorize,enabling workers to pick more orderswith minimal errors.Advantages: Completely heads-up and hands-free(maximum mobility and flexibility) Verification is a feature of thesolution (eliminates errors)Vision pickingwith smartglasses is theorder pickingmethodpreferred bywarehouseworkers, giventhe opportunityto try thetechnology. Streamlined, seamless order picking(uninterrupted workflow, shorter pickretrieval time, higher pick rate) Intuitive to use (minimal trainingtime required) Potential low cost of ownership (can beadopted in any warehouse setup withoutmajor modifications) Safer workplace (fewer repetitivestrain injuries)Moreover, vision picking with smartglasses is the order picking methodpreferred by warehouse workers, giventhe opportunity to try the technology.Elevating the Vision Picking Experience with Intel Recon Jet Pro,Smart Glasses for the Connected WorkforceSmart glasses promise a much improveduser experience over the old, basichandheld scanner and voice solutions in thewarehouse; but there are many hardwareoptions currently on the market, certainmodels being better or worse for certainenterprise applications like vision picking.For instance in many cases, glanceablesmart glasses like Jet Pro, which offer6mission-critical information at a glance,are preferable to binocular (2D overlay)devices and Mixed Reality headsets,since they’re lighter, cheaper and have alonger battery life. No matter the use case,however, the primary factor in assessingsmart eyewear for enterprise use is thedevice ergonomics. Wearability is key, andin this respect Intel Recon Jet Pro smart
glasses are unrivaled. Built from the groundup for optimal comfort and wearability, Jet Prooffers uncompromising ergonomics, withoutwhich the productivity benefits and desiredefficiencies of adopting vision picking would beimpossible to realize: Completely standalone device Balanced and lightweight: Weightdistributed evenly across the frames Fully adjustable nosepiece andear stems: Comfortable fit for nearlyall head shapes and sizes Prescription-ready: Custom lenses can beeasily installed and removed between shiftsfor workers who wear prescription glassesJet Pro isn’t only supremely comfortable towear; it’s also a highly dependable and versatiledevice. With its ruggedized design, Jet Prostands up to the rigors of any industrialenvironment, including the warehouse: Outdoor-optimized build: Sunlightreadable display, water-resistantcomponents, and easily swappable lensesfor indoor and outdoor work Fully field-swappable battery: Sparebatteries can be exchanged and workflowresumed in under a minute; each batteryprovides 2-5 hours of run time Patented Glance Detection technology:Display can be configured to power ononly when needed to save battery andminimize distraction Impact-resistant clear lens:ANSI Z87.1- and IP65-compliantWith smartphone-class capabilities, anintegrated video camera, and an operatingsystem that supports the leading softwaresolutions for enterprise wearables, IntelRecon Jet Pro smart glasses can handle themost demanding industrial applications:Jet Pro isn’tonly supremely Computing power & connectivity:Equipped with smartphone-classcomputing and software capabilities;Bluetooth-, Wi-Fi- and GPS-enabledcomfortable Camera & video: Point-of-view cameraenables hands-free barcode scanning,documentation of high-stake workprocedures, and see-what-I-see videocalls in remote guidance and collaborationscenariosalso a highly Integration & security: Fully customizableturnkey solution that can be tailored tomeet an enterprise’s unique businessneeds; plug-and-play deployment enablingrapid ROIdevice. Smartphone-class operating system andopen, publicly available developer tools Partnerships with industry-leadingsoftware and ISV providers whosesolutions comply with the latestinformation security guidelines Compatible with major mobile devicemanagement (MDM) solutions andindustry-standard enterprise resourceplanning (ERP) systems Price point: Optimal choice for pilots andproof-of-concepts at nearly half the priceof its competitors (Jet Pro start at 599.00).Modern distribution centers are judged on the accuracy and efficiency of theirorder processing operations. The use of smart glasses and Augmented Realitycan measurably optimize these operations. Case in point: Intel’s own distributioncenter in Chandler, Arizona, where Intel Recon Jet Pro was recently put to the test.7to wear; it’sdependableand versatile
4“I’ve actually usedthe scan guns on theladder and it doesn’tfeel safe. [Withglasses on a ladder,]I’d feel a whole lotsafer since I can useboth hands.”– Contract Floor Worker,Intel ArizonaCase study: The Intel ArizonaDistribution Center (ADC)Jet Pro is optimizing picking performanceand enabling state-of-the-art orderprocessing within Intel’s own worldwidedistribution center in Chandler, Arizona.Like other enterprises with complexsupply chains, the technology giant Intelis continually striving to improve efficiencyin its worldwide distribution centers.With that goal in mind and in partnershipwith German start-up Ubimax, thecompany implemented its Recon Jet Prosmart glasses at its facilities in Chandler,AZ to test the benefits of vision pickingfirst-hand.The pilot at Intel Arizona pitted Jet Prosmart glasses – in combination with awearable ring scanner and powered byUbimax’s xPick software – against the currenthandheld RF scanner used in the distributioncenter. Over the course of several weeks,two Jet Pros and two handheld scannerswere used to fill live orders. Similar picklists were provided to all the order pickersinvolved, with those wearing Jet Proreceiving the list on the heads-up display.In 120 test picks, Intel Recon Jet Pro notonly proved its ergonomic superioritybut also drove significant efficiencies,including a 29% faster pick rate per box.RF Picking vs. Vision Picking at theIntel Arizona Distribution Center (ADC)“I like the idea ofVS.not having the handscanner. I definitelylike that. Thatalways got in theway in some form,either equipment ormachine operating orjust handling product.”– Contract Floor Worker,Intel ArizonaPicking small parts on foot is a basic yetintensive process. Pickers at the IntelADC have been using handheld RF unitsthat combine both scanning and manualdata entry, which in many ways makes theprocess more tedious and difficult.“My biggest issue with the hand[scanner] is it’s bulky Having to putit down, pick it back up, put it down.It’s a hassle.”—Justin Laughridge, Floor Manager,Logistics Professional, Intel Arizona8“[You’ve] got to scan multiple places.I don’t like how much information Ihave to constantly put in. There’s extrainformation that’s not needed.”—Tony Brown, Warehouse Picker, LogisticsProfessional, Intel ArizonaThe scanners used by Justin, Tony and theircolleagues are larger than a smartphone.When you observe these workers on the job,you can see that it is impossible for themto carry out their work seamlessly whileoperating the device.
Pickers must stop and look down at thehandheld display to view each order; and, asJustin described, they must repeatedly putdown the unit and pick it back up to pushtheir carts, scan items, take boxes off shelves,and enter information with a keyboard. In allthat extra effort, time is wasted and workersbecome distracted and forgetful.It’s understandable why the Intel ADC pickerswere eager to trade in their handhelds andtry something new. They not only instantlyunderstood the appeal of a heads-up displaybut they also required next to no training timeto begin picking with Jet Pro.A major problem with the RF scanners at IntelArizona (other than that they’re not handsfree) is that they don’t present informationintuitively; they show a lot of information thatto a novice worker makes little sense withoutin-depth training, and that’s not all necessary.Vision picking with Jet Pro is much more userfriendly: The hardware is more ergonomic, andthe way information is conveyed to the user ismore natural and intuitive—a “show, don’t tell”approach. This is achieved with the softwaresolution developed by Ubimax, which boastsan innovative graphical UI design thatcomplements the heads-up form factor.“Right from the start when I put [theglasses] on, I just got it instantly. It was like,‘Oh, I don’t need an explanation. I got this.’”“Jet Pro only shows us the information thatwe currently need. It shows us the locationthat we need to go to and what we need toscan, which overall makes us faster.”A handheld display provides anoverwhelming amount of textual information;using the Jet Pro/Ubimax solution, warehousepickers are given a simplified graphicalrepresentation of the pallet shelf and itemsto be picked. The user is able to visualizethe exact location of the pick based uponwhat is shown in the smart glasses: The shelfposition is highlighted and the aisle locationclearly denoted on the right side of the xPickinterface, while on the left appears the boxcode, total number of parts to be transferred,and the next picking location. The workerabsorbs this information all while lookingstraight ahead and keeping his hands free toperform the actual pick. To confirm pickingof the correct item, he need only scan theproduct or location barcode with a ringscanner before moving onto the next order.Views of the Ubimax xPick interface as seen through Intel Recon Jet Prosmart glasses. The design is universally intuitive and easy to follow, showingonly necessary information to get the pick right.1) At right, the aisle location(AB-002) appears above asimple diagram indicatingthe shelf position (E) of theitem. At left is shown, fromtop to bottom: The boxcode, the number of itemsto pick, the correct deliverynote to put on the box, andthe next pick location.xPick is Ubimax’s innovative pick-byvision software platform supportingmanual order picking, incoming, outgoingand sorting of goods as well as inventorymanagement. Running on Intel ReconJet Pro, the xPick application shows onlyrelevant task information to the user,directly in her line of sight, so that sheinstantly comprehends what to do.2) The software reminds thepicker to place the deliverynote on the box beforewalking to the next location.When using smart glasses the need forcarrying bulky hand scanners becomesobsolete. Having the relevant informationalways right in front of the eye, and havingintuitive interaction methods leads to lessstress and makes our xPick solution superiorto [the] often confusing hand scanners.”—Percy Stocker, COO, Ubimax9
Vision Picking with Recon Jet Pro Smart Glasses:Observations, Analysis and Feedback from the Intel ADCAfter only a short introduction to Jet Proand the Ubimax xPick application, Intelworkers were completely comfortableusing the technology. The first-ever pickperformed with the glasses saw a 15%decrease in picking time. By the end ofthe first month, that number improved toa 29% decrease in picking time per boxpicked compared to the prior handheldscanner solution.Intel ADCworkers cutpicking timeby 15% onthe first day ofuse. By the endof the month,there was a29% decreaseRecon Jet Pro in combination with theUbimax software proved to be an intuitiveand efficient solution.“The real benefit that we got fromusing [Jet Pro and] an interface likexPick is the fact that workers can bebrought in during peak periods andimmediately start being efficient.”—Chelsea Graf, Enterprise WearablesDirector, Intel Corporation“It doesn’t take a lot to train on theseglasses, it’s pretty obvious what youshould be doing.”—Justin Laughridge, Floor Manager,Logistics Professional, Intel Arizonain picking timeper box.10Moreover, user acceptance was veryhigh. The order pickers wearing Jet Propositively attested to the improvementsand efficiencies brought by the headworn technology, including the greaterspeed and flexibility with which theywere able to carry out tasks and theelimination of errors. In observation,workers appeared more agile, focusedand sure of their actions with the smartglasses due to the fact that they didn’thave to look down while they worked orremember complex information.The bottom line in a supply chain isthe quicker an order can be retrieved,the sooner it becomes available forshipment to the customer. With heads-upaugmented reality support, warehouseworkers can fill orders faster than everbefore, with perfect accuracy. Intel ReconJet Pro and Ubimax’s xPick applicationoptimize the logistics of order picking,thereby increasing productivity in thewarehouse and boosting customersatisfaction.
5Within thecrowded smarteyewear sector,Intel Recon JetPro stands outthanks to itsergonomic design,rugged buildand low price, aswell as the rangeof capabilitiespossible withpartner softwaresolutions.LEARN MORE:The future of Intel Recon Jet Pro smartglasses in the warehouse and beyondThe ergonomics, wearability andruggedness of Jet Pro make it ideal foraddressing inefficiencies and improvingprocesses all along the supply chain, butthe applications extend beyond logisticsto field service, maintenance, and more.Despite efforts to automate large areas ofa warehouse’s operations, human laborremains vital to most logistics processes.The same can be said in most otherindustries, for human workers are uniquelycapable of adapting to different situationsand requirements. The goal of adoptingemerging technologies, therefore, shouldbe to empower these workers to acclimatemore quickly, to augment their abilities andhelp them perform at a higher level by givingthem richer information with better tools.Smart glasses are going to becomeindispensable tools in many workplaces,providing mobile workers from thewarehouse to the field with hands-freeabilities and access to information so theycan multitask more effectively, learn in realtime, and collaborate from anywhere in theworld. Forrester Research predicts smartglasses will be in use by 14.4 million U.S.enterprise workers by 2025; and in thefield service industry alone, Gartner hasprojected 1 billion in yearly cost savingsfrom smart glasses adoption starting in2017. Within the crowded smart eyewearsector, Intel Recon Jet Pro stands outthanks to its ergonomic design, ruggedbuild and low price, as well as the rangeof capabilities made possible by keysoftware partnerships such as Ubimax.These abilities include: See-what-I-see video calls Video & image capture and sharing Step-by-step instructions Live tasks Checklists & notifications11 Barcode scanning (item recognition) GPS navigation/geolocation Voice commands & dictationIn addition to order picking, Recon JetPro can optimize logistics workflowssuch as receiving, packing, shippingand replenishment in the warehouse.Beyond logistics, Jet Pro can dramaticallytransform workflows in industries likefield service, manufacturing and even firstresponders by enabling workers to accessmission-critical information, be guidedby domain experts from anywhere in theworld, and interface with remote ERPsystems in real time without taking theireyes or hands off the job.As we saw with vision picking, theintroduction of Jet Pro to critical businessprocesses drives significant operationalefficiency gains and corresponding costsavings, including shorter task completiontimes, accelerated employee training,reduced error and rework rates, improvedsafety, and minimized downtime.LEARNMORETo learn more about empowering yourorganization at the worker level withIntel Recon Jet Pro smart glasses,visit: /Ubimax is a leading supplier ofenterprise computing solutions forwearables. Visit: http://ubimax.com/
SmartGlassesfor the Connected Workforce
Picking, or the activity of pulling items from inventory in a warehouse to fill customer orders, accounts for at least 55% of the total operational costs.2 In addition, over 50% of the labor resources in a typical warehouse are involved in the task of picking, along with packing and shipping outbound orders. This makes order picking the single most
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