Renault Update Becomes Alliance Update
RENAULT UPDATE BECOMES ALLIANCE UPDATEALLIANCE UPD@TE USER GUIDEorUSB Key recommendedSanDisk Extreme Pro – 128GbAFTER-SALES ENGINEERINGNew :Plug’nConnect SRVRenault.net PCDATE : V1.1 MARCH 20221Previous :R-Box
HOW TO FIND ALLIANCE UPD@TE AND MULTIMÉDIA TOOLS ?For all (except below country), visit this website with Renault net Tokenhttps://dcs.renault.com/rnz pt for those country, need specific setup, please contact :contact.rbox@renault.comAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 20222
PREREQUISITES FOR USER DESKTOPRECOMMENDEDInternet connexionEthernet switch LAN20 Mb/s1 Gb/sWifi accepted if no ethernetavailable400 Mb/s(802.11 ax)Operating SystemWin 10 / 11Time to create a usb keyfor Easy-Link (min)60504030201004833125NOT OKUSB 2.0 portethernet 100Mb/sNOT OKMINIUSB 3.0 port USB 3.0 USB 3.0 port USB 3.0key nonamekeyethernet 100Mb/s ethernet 100Mb/sRECOMMANDEDUSB 3.0 portethernet 1Gb/s(64 bit)RAMFree Hard-Disk MemoryUSB port8 GBUSB key Creation 3.03.1high speedUSB Key Sizemin 128 GbAFTER-SALES ENGINEERINGCopy 100 GbUSB key (high quality)USB Key FormatDownload FAT 32DATE : V1.1 MARCH 20223
HOW TO INSTALL AND SETUP ALLIANCE UPD@TE ?AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 20224
HOW TO INSTALL ALLIANCE UPD@TE ?1) Download ALLIANCE UPDATE from the website :https://mdx.dcs.renault.com/RBox/docs/Setup Allianceupd@te.exe2) Install ALLIANCE UPDATE SoftwareYou must be a subscriber to the application « Renault Update Admin/User » in Renault netto configure ALLIANCE UPDATE ToolAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 20225
HOW TO SETUP ALLIANCE UPD@TE ?2) Clic on Parameter1) Launch AU Tool by clicking onDo not select OTS right now,only use Selection Mode « VIN »3) Connect Renault net tokenand clic on this buttonSelect Automatic Application Launchand language4) Enter your Renault net PINAFTER-SALES ENGINEERING5) The system check ALLIANCE UPDATEaccess with your Renault net rightsIf you have a token error, ask your Renaultnet administrator to verify your rights :Renault Update(Admin/User)DATE : V1.1 MARCH 20226
HOW TO INSTALL AND SETUP ALLIANCE UPD@TE ? (ADMIN MODE)3) Set the IP address of the Plug'nConnect or R-BOXin ALLIANCE UPDATEVersion of the tool.At starting a pop-up can appear when a newupdate is available. This update will be installedautomatically, and ALLIANCE UPD@TE willrestart.Click on parameterFill in the IP address ofPlug'nConnect SRV or R-BOXAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 20227
HOW TO INSTALL AND SETUP ALLIANCE UPD@TE ? (ADMIN MODE)4) Test communication with Plug'nConnect SRV or R-BOXClick on the button TEST CONNECTIONYou must have this messageClick on the button ConfirmAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 20228
HOW TO USE ALLIANCE UPD@TE?AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 20229
HOW TO USE ALLIANCE UPD@TE?Enter a VIN you want to update. PreviousVIN consulted are in history pop-up.HelpValidation tocheck updateProcessSELECTIONNER UNEMISE A JOURINSERER LACLEF USBALLER SUR LEVEHICULE ET YINSERER LA CLEFINSTALLER LA MISE ACONFIRMER LA MISE AJOUR SUR LE VEHICULE JOUR SUR LE PC ORTANTRENAULT UPD@TEValidation ofthe actionInstruction to follow orwarning messagesSelect USB KeyAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202210
HOW TO USE ALLIANCE UPD@TE? SELECTIONVersion or ref of the fileSize of the file3) Select items you wantto update on the vehicleTelematics :EASY LINKopenR linkIVI full softwareConnectivity :TCUIVC full software1) Enter the VIN, you want to update and click on add2) Updates available for this VIN.In this example: One Easy Linksoftware, one MAP and oneTelematics unit (IVC) softwarecould be proposed for this vehicleImportant: When last update is notavailable in server. Alliance Updatedisplay that a new version can beproposed but not fully on server yet. Inthis case, previous version is proposedto prepare USB stick.(EASY LINK only)Désolé, la dernière version n’estpas encore disponible sur votreR-Box. Merci d’essayer ànouveau plus tard4) Select USB Stick. Space needed is indicated above5) Validate upload to USB stickAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202211
HOW TO USE ALLIANCE UPD@TE? DOWNLOADING6- Download « on going » withremaining time and step of theUSB stick preparation process7-Download finished. Waiting forvehicle treatment. When vehicleis updated, the installation mustbe ‘’confirmed’’ or ‘’dismissed’’.AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202212
HOW TO USE ALLIANCE UPD@TE? VEHICLE TREATMENTWhen a vehicle is on treatment (USBstick plugged on vehicle), the ALLIANCEUPD@TE instance must be kept opened.If ALLIANCE UPD@TE is closed, it willbe necessary to create again the USBstick and to propose « confirmation »features.AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202213
HOW TO USE ALLIANCE UPD@TE? CONFIRMATIONWhen installation on vehicle are completed, it is mandatory to re-plugged USB stick on ALLIANCEUPD@TE to close updating campaignWhen installation successfulWhen installation FailedAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202214
HOW TO USE ALLIANCE UPD@TE? CONFIRMATIONSeveral vehicles can be dealtwithin the same ALLIANCEUPD@TE session.Here, two vehicles undertreatment.The first is ready to create anUSB stick with updatesproposed.The second waits vehicleinstallation confirmation.AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202215
HOW TO USE ALLIANCE UPD@TE? FORMAT FAT32 FEATURE When, not enough space available on USB stick a format function is proposed to empty andformat the USB stick in FAT32 format. This feature is currently available only for 32GBytes(insufficient space for IVI software update MAP IVI update IVC update). Format feature USB stick higher than 128Gbytes is implemented. Risk: If you’ve got other files on the USB stick they will be removed and definitively lostAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202216
HOW TO USE ALLIANCE UPD@TE? CLASSICAL ERRORS1) Token certificate is expired or not granted4) VIN error type checkAFTER-SALES ENGINEERING2) VIN unknown since without compatibletelematics (Easy Link or Open R-link)3) Not enough space on computer to storenew updating files. (17Gbytes must beavailable on the PC)5) Data sharing is « off »inside vehicle. It can beswitched to « On » through IVI screens (error 403Privacy mode currently ON)DATE : V1.1 MARCH 202217
INSTALLATION ON BOARD : EASY LINKAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202218
IVI update: On board vehicle installation story board (1/2)USB stickplugged oncarPop-up to confirm installation 10sAFTER-SALES ENGINEERINGBlack screen 30s5s after « yes »confirmation orautoconsentDATE : V1.1 MARCH 202219Initialization 10s
IVI update: On board vehicle installation story board (2/2) --------------------------------------------Update 9min 20min ------- Black screen 30sInitialisation 10sBlack screen 15sProgress bar with remaining timeCheck IVI software version4Restart of the systemFix 30s 1min after restart,Update installationstatus is displayed USB stick can beremoved from USBslotAFTER-SALES ENGINEERING1DATE : V1.1 MARCH 20222IVI software versionreference installedin vehicle320
IVC update: On board vehicle installation story board (1/3)USB stick pluggedon car1,30minMonitoring of IVC download23Progress bar ------ Download 3min 10min -------------- 1AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202221
IVC update: On board vehicle installation story board (2/3)Transfert fichier statusmust be @ « effectué »stateAt this stage CLIP ismandatory to supportALLIANCE UPD@TEprocess.Follow SIE 502: after partreplacement for IVCPut Vehiclein sleepmode for40minutesVehicle wake upGo to check forupdateSucessfull pop-upAFTER-SALES ENGINEERINGORFailed messagepop-upDATE : V1.1 MARCH 202222
IVC update: On board vehicle installation story board (3/3)412356 This check leads to update tracking database Needed for invoicing Needed for the mastery of vehicle definitionIMPORTANT: Check for update must be launched after update.AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 2022237
INSTALLATION ON BOARD : OPEN RLINKAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202224
Vehicle must be in forced APC modePlug USB keyClic on notificationAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202225
Accept installationStart installationInstallation is ready,waiting for adequateconditionAPC off :finalisation startsAFTER-SALES ENGINEERING 10minWaiting for vehiclego to sleepDATE : V1.1 MARCH 2022Confirmation atrestart26
PREREQUISITE, GOOD PRACTICE AND TIPSAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202227
PREREQUISITE, TIPS, GOOD PRACTICEPrerequisiteGood practiceTipsProcess- After installation in the vehicle, USBstick must be returned to ALLIANCEUPD@TENever close a ALLIANCE UPD@TE session tillall vehicles are not « confirmed » (Fullytreated)USB Stick- FAT32 Only-Choose a 64Gbytes USB stick at least-USB 3.1, USB 3.0 stronglyrecommended. (writing speed on USBis an important criteria to consider) 128 GBytes is better to manage re-use ofpackage already on the USB-Stickers to identify USBapplication (Ex: 1 key for Twingo3; 1 Key for Clio 5 equipped withEASY LINK 7’’ with Navigation; 1Key for Clio 5 equipped EASYLINK 7’’ without Navigation; 1Key for Clio 5 equipped withEASY LINK 9,3’’ with Navigation)Computer to support-Windows 7, 32 bits version at least.- Installation on Clip- Token Renault net is mandatory- Windows 10, 64 bits- Desktop environment connected withEthernet cable instead of WIFI- As file must be installed in thelocal desktop cache, it is better touse the same machine or reducenumber of machine to supportALLIANCE UPD@TERe-use of USB stick(V1 only) : the remaining space on theUSB stick must be the size of theupdate to be checked.AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202228
GOOD PRACTICE : HOW TO PROVIDE DIAGNOSTIC DATA FOR TROUBLESHOUTINGGo to Setting page:1. Push this button to collect and save thelogs to a folder you can choose (typically:Desktop)2. A confirmation is shown and the chosenfolder pops out.3. Send the resulting file to your supportteam.AFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202229
ISSUE: HOW TO MANAGE ?Error on VINFIC to be created on ACTIS / NewDialogysFICTechline Niveau 1Ticket must me created on DOGERROR on R-Box / Plug’nConnectR-BoxDOGR-BOX TeamSend e-mail toPlug’nConnectAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 2022contact.plugnconnect@renault.com30
THANKSAFTER-SALES ENGINEERINGDATE : V1.1 MARCH 202231
3) Connect Renault net token and clic on this button 4) Enter your Renault net PIN 5) The system check ALLIANCE UPDATE access with your Renault net rights If you have a token error, ask your Renault net administrator to verify your rights : Renault Update(Admin/User) Do not select OTS right now, only use Selection Mode « VIN » 2) Clic on .
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