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20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0ACE FOR ARMY CIVILIANS FACILITATOR’S HANDBOOKACE FOR ARMY CIVILIANS FACILITATOR’S HANDBOOK . iPREFACE . 1Preparation Checklist for the ACE for Army Civilians Training Facilitator . 2BEFORE CONDUCTING THE TRAINING . 2ON THE DAY OF THE TRAINING . 2AFTER THE TRAINING . 2Preparing to Facilitate the ACE for Army Civilians Training . 3Legal and Regulatory Guidance . 3Important Safeguards . 4ACE for Army Civilians Training Objectives . 4Class Size and Room Set-Up . 5Prior to the Training . 5Materials Needed. 6Training Aids and Current Statistics . 6Resources . 6Exercises . 8Facilitating the ACE for Army Civilians Training . 8FACILITATION TIPS . 9ACE FOR ARMY CIVILIANS TRAINING. 10Slide 1: ACE for Army Civilians – Introduction . 10Slide 2: Army Response . 13Slide 3: Role of Army Civilians . 16Slide 4: Objectives . 18i
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0Slide 5: Risk and Protective Factors . 19Slide 6: Warning Signs . 22Slide 7: Group Exercise . 24Slide 8: ASK . 25Slide 9: CARE. 27Slide 10: Break . 28Slide 11: Active Listening . 30Slide 12: ESCORT . 32Slide 13: Role Play Exercise . 34Slide 14: Stigma . 36Slide 15: Resources . 38Slide 16: Local Resources. 42Slide 17: Guest SMEs. 43Slide 18: . 44Q & A . 44APPENDIX A – ACE EXERCISES . A-1CHRISTINE – ARMY CIVILIAN NURSE. A-2JOHN – ARMY CIVILIAN FOOD INSPECTOR . A-3KAYLEE – ARMY CIVILIAN OFFICE ADMIN . A-4KENNETH – ARMY CORPS OF ENGINEERS EMPLOYEE . A-5TYLER – ARMY CIVILIAN MAINTENANCE WORKER . A-6DANNY – ARMY CIVILIAN HQ ANALYST. A-7REGGIE – ARMY CIVILIAN INFORMATION TECHNOLOGY SPECIALIST . A-8DON – ARMY CIVILIAN CONTRACT SPECIALIST . A-9CAROLYN – ARMY CIVILIAN RELOCATION SPECIALIST . A-10ii
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0APPENDIX B – POTENTIAL SOLUTION SETS (FOR FACILITATOR USE ONLY) .B-1APPENDIX C – ACE FOR ARMY CIVILIANS SIGN-IN.B-1APPENDIX D – POTENTIAL SUBJECT MATTER EXPERTS (SMES) . D-1APPENDIX E – RESOURCE AND APPS LIST . E-1iii
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20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0PREFACEDownload the ACE for Army Civilians slides at https://www.us.army.mil/suite/page/603513 theArmy G-1, Army Suicide Prevention Program page on Army Knowledge Online (AKO). Reviewother resources available at the Army G-1, Army Suicide Prevention Programwww.preventsuicide.army.mil for your use.Read this ACE for Army Civilians Facilitator’s Handbook before conducting the ACE for ArmyCivilians training. This handbook contains the following: A checklist to help you prepare to conduct and report on the ACE for Army Civilianstraining. Tips on facilitating the training. A thumbnail picture of each slide in the training plus the following information:o Directions.o Talking points.o Example speaker’s notes to help you prepare to talk about each section of thetraining. Exercises to conduct during the training. Additional information that you may find helpful when conducting ACE for ArmyCivilians.1
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0Preparation Checklist for the ACE for Army Civilians TrainingFacilitatorBEFORE CONDUCTING THE TRAINING Coordinate with the Suicide Prevention Program Manager (SPPM) or contact the EmployeeAssistance Program Coordinator (EAPC) for your area to locate a qualified person to be “on call”during the training in case of need and to find subject matter experts (SMEs) to speak aboutresources during the final section of the training. The manager, commander, XO, or representative is responsible for the following actions: Schedule dates for the training after consulting the appropriate organization. Schedule training participants and provide you with a roster. Secure the location for training. Obtain a list of local resources and phone numbers from your local SPPM or EAP. You canadd these to the final slide of the briefing and/or copy and hand them out in the training. Visit the scheduled room and check the following: Is the room large enough with seating for 30 students (approximately 800 square feet)?Is computer equipment available to project the slides, and are there sufficient electrical outlets?Do a live test of the slide projection.Get the name of the person to contact if there is a problem with the projection equipment.Is there a clock in the room? If not, be sure to bring a way to time the training. Print: One copy of the sign-in sheet. One copy (double-sided if possible) of the ACE for Army Civilians Facilitator’s Handbook for youruse. Optional: print a copy of the slides with slide notes to use as you conduct the class. A copy of the handouts for each participant. Resource handouts provided in Appendix E. A copy of the local resources/phone numbers provided by the unit or SPPM for each participant.ON THE DAY OF THE TRAINING Arrive early with slides, this handbook, handouts, equipment, and a timepiece.Test the equipment to be sure the slides are working properly.Arrange the chairs and tables into small group work areas if possible.Recheck your classroom crisis back-up (call back-up to remind / confirm).Place the sign-in sheet and a pen on a desk near the door.AFTER THE TRAINING Ensure all training participant’s names are printed clearly on the sign-in sheet to documentfulfillment of annual ACE for Army Civilians training requirement. Remain in the room for at least 15 minutes to allow participants to speak with you or askquestions as needed. Deliver a copy of the sign-in sheet to the organization (or SPPM as directed) for entry intoDefense Civilian Personnel Data System for each Army Civilian who completes the training.2
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0Preparing to Facilitate the ACE for Army Civilians TrainingThe two-hour ACE for Army Civilians classroom training support package includes the followingelements: slides; slide notes providing directions to the facilitator and talking points; an ACE forArmy Civilians Facilitator’s Handbook providing a picture of each slide, directions for use, talkingpoints, and Example Speaker’s Notes that can be used for ideas on facilitation; and groupactivities/exercises for participant interaction and skills practice.Prior to the day of the training, download and review the ACE for Army Civilians Training Slidesand ACE for Army Civilians Facilitator’s Handbook from the Army G-1, Army Suicide PreventionProgram page on Army Knowledge Online (AKO). https://www.us.army.mil/suite/page/603513Legal and Regulatory GuidanceAR 600-63, Army Health Promotion. Commanders and/or supervisors will ensure that allapplicable labor relations requirements are complied with in implementing the suicideprevention training for Army Civilians. Employees may be excused from the Army suicideprevention training by their immediate supervisor if they feel that the training is emotionally orpsychologically too stressful. Commanders who excuse employees from scheduled training willoffer alternative training opportunities (for example, one-on-one review of the trainingmaterials, ACE card, and Suicide Prevention Training Tip cards with the assistance of chaplainsand ACE or other Army-approved suicide prevention trainers). Training should be coordinatedwith the local civilian personnel advisory center and completion documented in the DefenseCivilian Personnel Data System. (The entire text of Army Regulation (AR) 600-63, Army HealthPromotion, is available in the Administrative Publications section of the Army PublishingDirectorate website at http://www.apd.army.mil/ and you may also find it helpful to review DAPAM 600-24, Health Promotion, Risk Reduction, and Suicide Prevention, in the Department ofthe Army (DA) Pamphlets section at the same location.)If the organization to which you are providing this training has civilian contractors, check withyour local Contracting Office Representative (COR) to find out if they can participate.One of the primary resources for Army Civilians is the Employee Assistance Program. TheEmployee Assistance Program is covered under AR 600-85, The Army Substance AbuseProgram. Refer to DA Pam 600-85, Chapter 2 for a discussion of comprehensive EAP services forcivilians. The EAP can provide the following: When employees are experiencing on-going or overwhelming problems related to stress,family, emotional, alcohol or drug use, financial or other concerns, the EAP can help.Talking things over with a professional counselor can often provide a step in the right3
20 May 2014 ACE FACILITATOR’S HANDBOOKVersion 1.0direction to resolve the issues that get in the way of handling a job or coping with dayto-day livingAreas of assistance: Diagnostic and short-term counseling. Covers emotional/mentalstress that employees face, including but not limited to: substance and alcoholuse/abuse and financial issues; not limited to work-related stress.Who's eligible: Employees and dependents, including same sex partners, are eligible forservices; services can differ per location.Restrictions: Typically few, which encourage employees and dependents to seek helpearly; covers work- and off-duty related issues.Services: Includes employee-focused counseling, treatment referral, and actualtreatment; client follow-up and aftercare; supervisory consultation; crisis intervention;also includes various tailor-able workshops for managers and leaders.Cost: Typically, no additional cost. Insurance or medical programs can cover mostreferral options.Federal and state laws guarantee the confidentiality of client identity and records. Theprimary concern is that employees receive the assistance they need.1Important SafeguardsThe ACE for Army Civilians training deals with sensitive information and may sometimes triggerpainful memories or other issues for training participants. Some people taking the training maythemselves be experiencing suicide thoughts or feelings. Be aware of this as you conduct thetraining. If you are not a chaplain or behavioral health provider, prior to conducting thetraining, call the EAP office or the SPPM for a suggested POC and speak directly with someonewho will be available to provide immediate help during your training session if required. Givethe person the date, time, and location of the training; obtain their name, title, and consent toact as an immediate resource if needed; obtain, and keep at hand (program into your mobiledevice), their mobile as well as office numbers to use in case of need. At the beginning of thetraining announce that Army Civilian employees may be excused from the training by theirimmediate supervisor if they feel that the training is emotionally or psychologically toostressful.ACE for Army Civilians Training ObjectivesDemonstrate an understanding of the Ask, Care, Escort (ACE) method of suicide preventionA. Describe the risk and protective factors that impact suicide.B. Recognize warning signs of suicide.C. Define the three steps of the ACE method of suicide prevention.D. Describe the Army Civilian’s role in reducing and preventing stigma.E. Identify emergency and non-emergency ss-EAP.html (14April14)4
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0Class Size and Room Set-UpThe recommended minimum class size is 8 and the maximum class size is 30. If more than 30people need to take the class, schedule two trainings and divide the participants. Theclassroom should be large enough to accommodate all of the required tables and chairs and apodium. The room should also have audio visual capability and equipment. We recommend alocation near snacks or drinks for refreshment during breaks.Optimally, the classroom should be arranged so that the facilitator can easily walk around andengage each group as they conduct the exercises. Tables and chairs should be spaced so thatgroups are far enough apart as to not interfere with each other during the exercises, butpositioned so all participants can view the slides.Prior to the TrainingSchedule a location for the training that has room enough to accommodate the group that youexpect to attend. Be sure you visit the training room prior to the day of the training, test theequipment in the room to ensure that the slides display properly and can be seen throughoutthe classroom. Make certain that there are enough chairs to accommodate your expectedattendance. Arrange chairs in small groups, if possible, or designate small group seating areasby directing Army Civilians to seating as they enter the room.On the day of the training, arrive at least 30 minutes prior to the training to set up the slidesand the room. Plan to remain in the room for a minimum of 15 minutes at the end of thetraining in case any training participant wishes to ask questions or to ask you to assist them ingetting help for themselves or someone else.Before the day of the training look through the slides as you read the directions, talking points,example speaker’s notes, and the group activities/exercises in the ACE for Army CiviliansFacilitator’s Handbook. Read carefully through the material, including the suggested groupactivities/exercises to ensure that you understand how to facilitate them and to prepare anyrequired materials for the group activities/exercises before the class. Practice what you wantto say and any personal examples and experiences you want to share. The ACE for ArmyCivilians Facilitator’s Handbook provides additional information that is not found on the slides.If during the training someone asks a question for which you do not have an answer, just say, “Idon’t know the answer but I will find out for you.” After the training, follow up to find theinformation and answer the question for the person who asked. Good sources for additionalinformation about suicide prevention include the Army Suicide Prevention Program (ASPP) atwww.preventsuicide.army.mil , the DoD Suicide Prevention Office (DSPO) athttp://suicideoutreach.org/ , your Suicide Prevention Program Manager (SPPM), an ArmyChaplain, or the EAP.5
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0Print any handouts that you will be using during the training as well as a copy of the sign-insheet provided in Appendix C. Remember to ensure that all training participants’ names arelegible on the sign-in sheet. ACE for Army Civilians is an annual training requirement for everyArmy Civilian and must be reported in the Defense Civilian Personnel Data System.Materials Needed A sign-in sheet with space for training participant’s names and organization.Printed copies of the provided resource list and your local resource list (for eachparticipant).Printed copies of exercise handouts (choose two exercises for the Risk/ProtectiveFactor/Warning Signs exercises and one additional exercise for the role play. Printcopies of all three exercises for each training participant).ACE for Army Civilians cards (for each participant).One copy of the ACE for Army Civilians Facilitator’s Handbook downloaded from ASPPwebsite for your own use in conducting the training.ACE for Army Civilians PowerPoint Slides downloaded from the ASPP website to a disc orlaptop so that you can display the slides when you conduct the ACE for Army Civilianstraining.Equipment for projecting the slides.Training Aids and Current StatisticsYou can obtain ACE for Army Civilians cards from your SPPM to hand out during the training ororder them online at the Army Public Health Command (PHC) website h/Pages/SuicidePreventionEducation.aspxSuicide Prevention Tip Cards.underYou can ask the local SPPM to provide you with suicide statistics for your installation, state, orregion so that you can share these with training participants if desired. The website of theCenter for Disease Control and Prevention (CDC) at www.cdc.gov/ can provide currentinformation on the suicide rate in the civilian population.ResourcesResources for Army Civilians may vary based on a wide variety of factors. Army Civilianemployment comprises many work environments, including within the continental UnitedStates (CONUS), outside the continental U.S. (OCONUS), and deployed settings. Army Civilianscome from a variety of backgrounds, including military veterans, military retirees, and militaryFamily members, as well as people with no prior connection to, or knowledge of, the military.The contract specifications under which Army Civilians work and their union status varies aswell. Resource entitlements and provisions may vary based on each of these factors.6
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0For these reasons, it is important to provide local resource information to training participantsto supplement the general information provided in this the ACE for Army Civilians trainingsupport package. An effective way to do this is by inviting representatives from your localEmployee Assistance Program (EAP) and/or other subject matter experts (SMEs) to participatein the training to present resource information and answer questions. Time has been allocatedwithin the two-hour training framework to accommodate SME participation. As you prepare toconduct the training, contact your local SMEs and coordinate their participation. A list ofpotential SMEs to contact and some talking points for their use in preparing to meet with yourgroup are provided at Appendix D.In addition to contacting SMEs, locate or create a list of local emergency resources. In manycases, the military suicide prevention program manager (SPPM) responsible for your state,territory, region, or nearest installation will have already compiled this information; or the EAPmay maintain a list. You can find a Community Resource Guide link on the home page of mostArmy installation websites as well as on the U.S. Army Public Health Command website pr/Pages/CommunityResourceGuides.aspx.Make a copy of the resource list or provide the link to training participants. The final slide ofthe training is left blank so that you can personalize it by adding your local resource numbers orlinks to community resources.7
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0ExercisesThe ACE for Army Civilians training is designed to allow training participants to take part inexercises and discussions that are integrated throughout the training. Exercises are provided inAppendix A of this ACE for Army Civilians Facilitator’s Handbook. During the exercises,circulate among the groups to answer questions. Ensure that the groups do not digress fromthe topic or disrupt other groups’ progress. After the groups have discussed a question orcompleted an exercise, ask a group to report their results to the class; remaining groups reportonly “new” information. In later exercises, let a different group report first. This allows allgroups to be heard, but will streamline and expedite the report-out process. After the reportout, display slides and validate group answers, correct misinformation, and provide additionalinformation as required.There may be several effective answers for each of the group exercises. The “recommended”course of action for each of the exercises will depend on the group’s interpretation of theinformation. Some potential solution sets for all exercises are provided in Appendix B. Do notread the solution sets to the training participants; they are provided as examples for yourreference only in facilitating the discussions.The objective of the exercises is that the training participants engage in active discussion; thinkthrough how to identify risk and warning signs; formulate and practice ways to communicatethat will provide them with more information; and analyze options on what action to take.Facilitating the ACE for Army Civilians TrainingThe ACE for Army Civilians training is a key component of the overall suicide prevention effortsof the Army. Your role as facilitator of this training is very important! ACE for Army Civilianshelps to make Army Civilians aware of the problem of suicide, enables them to recognize whena co-worker exhibits warning signs, and equips them with the knowledge and skills to apply theAsk Care Escort (ACE) method of suicide prevention.The ACE for Army Civilians Facilitator’s Handbook provides “Example Speaker’s Notes” thatcontain suggestions for how you can present and discuss each slide. DO NOT read the examplespeaker’s notes to the training participants; instead review the notes ahead of time tofamiliarize yourself with the content; during the actual training use the talking points anddirections provided in the slide notes to talk about the material in your own words. Be surethat your statements and language in facilitating the training are inclusive of all participants.Good facilitation includes engaging and keeping the training participants’ attention by using avariety of presentation techniques. Spend no more than 5 to 10 minutes at a timespeaking/presenting information and then use a group activity/exercise, question, or discussionto change the pace of the training. Below are some additional tips for good training facilitation:8
ACE FACILITATOR’S HANDBOOK20 May 2014Version 1.0FACILITATION TIPSDO DON’T Let discussions ramble. Talk so much that it discourages groupparticipation. Let misinformation go uncorrected. Be insensitive to the experiences ofindividuals in the class. Allow one or more people to dominate thetraining or the group. Allow any participant to belittle otherparticipants, use disparaging or derogatorylanguage, or perpetuate stigma. Lose sight of the objectives or control of thediscussion. Lose control of time.Set aside personal opinions.Familiarize yourself with all content.Speak in simple, direct language.Create an open and trusting atmosphere.Encourage everyone to participate, but don’tforce anyone.Ensure everyone is treated with respect.Listen to all comments, validate those that aregood, and keep the discussion on track.Correct statements contrary to Army policy.Maintain a high energy level.Remain flexible.Manage your time.End on a positive note.End on time.9
ACE FACILITATOR’S HANDBOOK20 May 2014Version 1.0ACE FOR ARMY CIVILIANS TRAININGSlide 1: ACE forArmy Civilians –IntroductionDirections (Approximately 5 minutes)have a sign-in sheet near the door and Slide 1displayed as training participants enter the room. Arrange chairs in small groups if possible or designatesmall group seating areas by directing Army Civilians to seating as they enter the room. (This training ismost effective when used with a maximum class size of 30 and a minimum class size of 8.) Introduceyourself and provide housekeeping information such as the location of rest rooms. Read the ExampleSpeaker’s Notes for additional information and then use the talking points to introduce the training inyour own words.Talking Points: Option to be excused from this training and receive training by an alternate method.Course Title/sign-in for credit for annual requirement.Housekeeping details.Speak with me first if you need to leave the training.Someone is standing by to talk if anyone needs to do so.Put the National Suicide Prevention Lifeline number (1-800-273-TALK [8255]) in the contactlist of your mobile - turn off sound.Protect privacy of others as we discuss things.Suicide rate rising across U.S. has risen; this is an issue that touches all of us.Show of hands – who would know how to give CPR if we had an emergency in ourclassroom? ACE (ASK CARE ESCORT) training prepares you to give assistance for anemergency too. It can help you become AWARE of warning signs; COMMITTED to helpingyourself and others; and EFFECTIVE at locating the resources you need to do that!Today you will learn to use the A-C-E method to help prevent suicides.Example Speaker’s Notes:Please be aware that Army Civilian employees may be excused from this training by theirimmediate supervisor. The supervisor will offer alternative training options such as one-on-onereview of the training materials, ACE card, and Suicide Prevention Training Tip cards with theassistance of chaplains and ACE or other Army-approved suicide prevention trainers. If you wishto receive training by an alternate method, please feel free to note this on the sign-in sheet10
20 May 2014ACE FACILITATOR’S HANDBOOKVersion 1.0beside your name and leave the training at this time. Please subsequently notify y
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This page intentionally left blank . TRADOC Pamphlet 525-3-8 . i Preface . From the Commander . . (Recommended Changes to Publications and Blank Forms) to Director, TRADOC ARCIC (ATFC- ED), 950 Jefferson Avenue, Fort Eustis, VA 23604 - 5763. Suggested improvements may also be submitted using DA Form 1045 (Army Ideas for Excellence Program .
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