ADM-201 - VMExam

ADM-201Salesforce Certified AdministratorExam Summary – Syllabus –Questions

ADM-201 Sample Questions and Exam SummaryTable of ContentsIntroduction to ADM-201 Exam on Salesforce Certified Administrator . 2Salesforce ADM-201 Certification Details: . 2Salesforce ADM-201 Exam Syllabus:. 3ADM-201 Sample Questions: . 5Answers to ADM-201 Exam Questions: . 7ADM-201 - Salesforce Certified Administratorpg. 1

ADM-201 Sample Questions and Exam SummaryIntroduction to ADM-201 Exam on SalesforceCertified AdministratorThe Salesforce ADM-201 exam preparation guide is designed to provide candidates withnecessary information about the Administrator exam. It includes exam summary, samplequestions, practice test, objectives and ways to interpret the exam objectives to enablecandidates to assess the types of questions-answers that may be asked during theSalesforce Certified Administrator exam.It is recommended for all the candidates to refer the ADM-201 objectives and samplequestions provided in this preparation guide. The Salesforce Administrator certification ismainly targeted to the candidates who want to build their career in Administrator domainand demonstrate their expertise. We suggest you to use practice exam listed in this certguide to get used to with exam environment and identify the knowledge areas where youneed more work prior to taking the actual Salesforce Certified Administrator exam.Salesforce ADM-201 Certification Details:Exam NameSalesforce Certified AdministratorExam CodeADM-201Exam Price 200 USDDuration105 minutesNumber of Questions60Passing Score65%Administration Essentials for New Admins (ADM 201)Recommended Training / Books Administration Essentials for New Admins andCertification (ADM 201C)Schedule ExamPEARSON VUESample QuestionsSalesforce ADM-201 Sample QuestionsRecommended PracticeSalesforce Certified Administrator Practice TestADM-201 - Salesforce Certified Administratorpg. 2

ADM-201 Sample Questions and Exam SummarySalesforce ADM-201 Exam Syllabus:SectionORGANIZATION SETUPUSER SETUPSECURITY AND ACCESSSTANDARD AND CUSTOMOBJECTSObjectivesWeight- Describe the information found in thecompany information (e.g., fiscal year,business hours, currency management,default settings)- Distinguish between the various UI2%features that an administrator controls,including the implications (e.g., UI settings,search settings, list views, home pagelayouts).- Identify the steps to set up and/ormaintain a user (e.g., assign licenses,reset passwords, and resolve locked user7%accounts).- Understand the implications of activating,deactivating, or freezing a user.- Explain the various organization securitycontrols (e.g., passwords, IP restrictions,identity confirmation, network settings).- Given a user request scenario, apply theappropriate security controls based on thefeatures and capabilities of the Salesforcesharing model (e.g., organization-widedefaults, roles and the role hierarchy,manual sharing, sharing rules and public14%groups).- Given a scenario, determine theappropriate use of a custom profile orpermission set using the various profilesettings and permissions.- Describe how folders can be used toorganize and secure communicationtemplates, dashboards, and reports.- Describe the standard object architectureand relationship model.- Explain how to create, delete, andcustomize fields and page layouts onstandard and custom objects, andunderstand the implications of deleting15%fields.- Given a scenario, determine how tocreate and assign page layouts, recordtypes and business processes for customand standard objects.ADM-201 - Salesforce Certified Administratorpg. 3

ADM-201 Sample Questions and Exam SummarySectionObjectivesWeight- Given a scenario, identify the capabilitiesand implications of the sales process.- Given a scenario, identify the appropriatesales productivity features usingopportunity tools and know when productsSALES AND MARKETINGand Price Books should be used.15%APPLICATIONS- Describe the capabilities of leadautomation tools and campaignmanagement.- Describe the capability of SalesforceContent.- Describe the capabilities of casemanagement (e.g., case processes, casesettings, and case comments).- Given a scenario, identify how toautomate case management (e.g., caseSERVICE AND SUPPORTassignment, auto-response, escalation,APPLICATIONSweb-to-case, email-to-case, case teams). 12%- Describe the capabilities of solutionmanagement and Salesforce Knowledge.- Describe the capabilities of theCommunity application (e.g. Ideas,Answers).- Describe the capabilities of activitymanagement (e.g., manage tasks, events,ACTIVITY MANAGEMENTpublic calendars, multi-day events.3%AND COLLABORATION- Describe the features of Chatter (e.g.,feed, groups, following, security).- Describe the considerations whenimporting, updating, transferring, and massdeleting data (e.g., CSV files, fieldmatching, matching types, record IDs,external IDs, duplicate records).- Given a scenario, identify tools and useDATA MANAGEMENTcases for managing data (e.g., dataloader, 8%data import wizard).- Describe the capabilities and implicationsof data validation tools.- Describe the different ways to back updata (e.g., weekly data export service,exports, dataloader).ADM-201 - Salesforce Certified Administratorpg. 4

ADM-201 Sample Questions and Exam SummarySectionObjectivesWeight- Describe the options available whencreating or customizing a report (e.g.,report type, report format, fields,summarizing data, filtering data, charting,scheduling, and conditional highlighting).- Describe the impact of the sharing modelANALYTICS - REPORTS ANDon reports.10%DASHBOARDS- Describe the options available whencreating and modifying dashboards (e.g.,dashboard components, data sources, charttypes, scheduling, and running user).- Describe the capabilities of custom reporttypes.- Given a scenario, identify the appropriateautomation solution based on theWORKFLOW/PROCESScapabilities of workflow/process.12%AUTOMATION- Describe capabilities and use cases for theapproval process.- Describe the capabilities of the SalesforceMobile App.DESKTOP AND MOBILE- Describe the installation and1%ADMINISTRATIONsynchronization options of SalesforceLightning for Outlook.- Identify use cases for AppExchangeAPPEXCHANGE1%applications.ADM-201 Sample Questions:01. Which of the following is true about Master-detail relationship fields oncustom objects?(Select two)a) Ownership and access to the child record are determined by the parentb) The child record can be optionally deleted when the parent record is deletedc) Up to two master-detail relationship fields can be created on a custom objectd) The parent relationship field on the child record is optional02. The Data Import Wizard provides which benefits for importing data intoSalesforce CRM?(Select two)a) Ability to import data for all standard and custom objectsb) Prevents duplicate records from being importedc) Ability to import more than 50,000 recordsd) Prevents workflow rules from firing as records are loaded into the systemADM-201 - Salesforce Certified Administratorpg. 5

ADM-201 Sample Questions and Exam Summary03. Which statements are correct when initiating an approval process?Select all that applya) Approval processes can be set to automatically filter which users are initiallyinvolved with the approval process.b) Approval processes can be set to allow users to choose a user to send the approvalto.c) Approval processes can be set to allow users to choose a queue to send the approvalto.d) Approval processes show an error message if the record does not meet the entrycriteria.e) Approval processes show a warning message showing the entry criteria if the recorddoes not meet the entry criteria.04. Universal Containers needs to track the manufacturer and model forspecific car companies. How can the system administrator ensure that themanufacturer selected influences the values available for the model?a) Create the manufacturer field as a dependent picklist and the model as a controllingpicklist.b) Create a lookup field from the manufacturer object to the model object.c) Create the manufacturer field as a controlling picklist and the model as a dependentpicklist.d) Create a multi-select picklist field that includes both manufacturers and models.05. Sales representatives at Universal Containers need assistance fromproduct managers when selling certain products. Product managers do nothave access to opportunities, but need to gain access when they are assistingwith a specific deal. How can a system administrator accomplish this?a) Notify the product manager using opportunity update reminders.b) Enable opportunity teams and allow users to add the product manager.c) Use similar opportunities to show opportunities related to the product manager.d) Enable account teams and allow users to add the product manager.06. Which two should a system administrator consider before importing a setof records into Salesforce?(Choose two answers)a) The import file should include a record owner for each record.b) Currency field values will default to the personal currency of the record owner.c) Data should be de-duplicated in the import file prior to import.d) Validation rules are not triggered when importing data using the import wizard.07. What should a system administrator consider before importing a set ofrecords into Salesforce?(Choose two answers :)a) The import file should include a record owner for each record.b) Currency field values will default to the personal currency of the record owner.c) Data should be de-duplicated in the import file prior to import.d) Validation rules are not triggered when importing data using the import wizard.ADM-201 - Salesforce Certified Administratorpg. 6

ADM-201 Sample Questions and Exam Summary08. A validation rule has been created to ensure that users do not set the CloseDate of an opportunity to a date in the past. What will happen if a userattempts to save an opportunity record that has a Close Date from last year?a) The error message defined within the validation rule is displayed on the record afterthe record is savedb) The error message defined within the validation rule is sent by e-mail to the userafter the record is savedc) The error message defined within the validation rule is displayed on the record andthe record is not savedd) The error message defined within the validation rule is displayed on the record andthe user is shown a confirmation screen to either continue or cancel the saving of therecord09. What should a system administrator use to disable access to a customapplication for a group of users?a) Profilesb) Sharing rulesc) Web tabsd) Page layouts10. Which two statements about custom summary formulas in reports aretrue?(Choose two answers)a) Reports can be grouped by a custom summary formula result.b) Custom summary formulas can reference a formula field within a report.c) Custom summary formulas can reference another custom summary formula.d) Custom summary formulas can be used in a report built from a custom report type.Answers to ADM-201 Exam Questions:Question: 01Answer: a, cQuestion: 06Answer: a, cQuestion: 02Answer: b, dQuestion: 07Answer: a, cQuestion: 03Answer: a, b, dQuestion: 08Answer: cQuestion: 04Answer: cQuestion: 09Answer: aQuestion: 05Answer: bQuestion: 10Answer: b, dNote: If you find any typo or data entry error in these sample questions, we requestyou to update us by commenting on this page or write an email onfeedback@vmexam.comADM-201 - Salesforce Certified Administratorpg. 7

ADM-201 Sample Questions and Exam Summary _ _ ADM-201 - Salesforce Certified Administrator pg. 2 Introduction to ADM-201 Exam on Salesforce Certified Administrator The Salesforce ADM-201 exam preparation guide is designed to provide candidates with necessary information about the Administrator exam. It includes exam summary, sample