TechED 2009 - Managing Crucial Conversations - TechED Format

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Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: 91‐98450 21702 www.symindia.com 1

Agenda What is Crucial Conversation (CC)? Strategies for Managing CC Demo of CC Role‐plays Role plays and Analysis Specific Tips for Managing CC Crucial Conversations Opposing Views Choose to Have Avoid Crucial Conversations High Stakes www.symindia.com No Tact Tactful Strong Emotions 2

Building Block Accept Status Quo Challenge B k to Back t India I di www.symindia.com 3

Statutory Warning!! Role‐plays are usually exaggerated to con e a message convey Both Personal and Professional contexts are used Pls don’t get stuck to the situation itself; Focus on the Learning Role‐play – Back to India Malu and Sanath live in the US with their t young children hild two Sanath wants to settle down in the US Malu wants to relocate to India for good Sanath and Malu are in a Conversation www.symindia.com 4

Key Thought Pattern FEAR CAUTION Key Concepts ‐ Tact Identify Common Ground Have relentless focus on Objectives Avoid expressing disagreements Acknowledge key opposite points Avoid “digs” www.symindia.com 5

Rela ationship Strrength Lagaan 3 4 Open Zone Growth Zone 1 2 Death Nail Zone Stagnation Zone Conversation Outcome www.symindia.com 6

Key Process Step PREPARATION Algorithm – Preparation Identify Key Stake‐holders Identify Top‐3 Concerns for Each Key Stake‐holder Make an Interaction Plan Identify the Roles Set Specific Objectives and Time Choose the Right Medium/Mode Get the Sequence Right Review Objectives Again Structure Ideas for Each Step of the Interaction Plan Practice Delivery of Opening and Closing www.symindia.com 7

Algorithm – Hostile Situation Stick Around Ask Permission and then Shoot Express Ownership to Common Objectives Ignore Provoking Statements Balance Data and B l D d EEmotion i Seek Feedback Key Concepts “Feelings” Feelings Emotions Ego Esteem www.symindia.com 8

eMotions - Positive Strong Calm Comfort Patience P i Passion Excitement Love Pride Negativ ve Weak Frustration Indifference Disappointment Guilt (*) g Anger Fear Vengeance Value Conflicts C tC Cost Cutting tti www.symindia.com 9

Summary What is Crucial Conversation (CC)? Strategies for Managing CC Demo of CC Role‐plays Role plays and Analysis Specific Tips for Managing CC Questions and Answers We will take ALL questions at the End of the Day FULL SESSION Chits are being Distributed At the End Pass it on to our Volunteers Help us to Structure the Responses www.symindia.com 10

Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: 91‐98450 21702 www.symindia.com 11

Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: 91‐98450 21702 Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: 91‐98450 21702 www.symindia.com 12

Ranganathan S Executive Coach & Corporate Mentor SymIndia Training & Consultancy Pvt. Ltd. Email: ranga@symindia.com Cell: 91‐98450 21702 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. www.symindia.com 13

Crucial Avoid Choose to Have Conversations High Stakes Strong Emotions Tactful. www.symindia.com 3 Building Block Accept Status Quo Challenge BkBack to IdiIndia. www.symindia.com 4 Statutory Warning!! . Microsoft PowerPoint - TechED 2009 - Managing Crucial Conversations - TechED Format

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