Operations Roundtable Catering Business Reopening Case Studies

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Operations Roundtable Catering Business Reopening Case Studies June 10, 2020

Upcoming Sessions ICA Executive Chef Roundtable – Friday, June 12 at 2pm ICA Sales Mixer – Monday, June 15 at 2pm ET U PC O M I NG SESSIO N S ICA Operations Roundtable – Wednesday, June 24 at 2pm Register for all upcoming sessions on the ICA homepage. www.internationalcaterers.org

H A R O L D K E L LY, C P C E DIRECTOR OF SALES S W I F T C O M PA N Y BRIAN INGALLS DIRECTOR OF SALES AND BUSINESS DEVELOPMENT B R A N C AT O ’ S C AT E R I N G RENEE MINER OWNER, CHIEF EVENT DESIGNER E M P Y R E A N E V E N T S & C AT E R I N G WA R R EN D I E T EL CEO & OWNER P U F F ‘ N S T U F F C AT E R I N G FRANCISCO CHRISTIAN M A N A G I N G PA R T N E R TAY L O R E D H O S P I TA L I T Y S O L U T I O N S L E E A N N K E L LY VICE PRESIDENT OF SALES, MARKETING & GLOBAL SOURCING A M E R I C A N M E TA L C R A F T

DISCLAIMER We are in an unprecedented time in history and the information available to us is changing rapidly. Please refer to our most current presentation for education. Information provided is based upon our best judgement about what we know at this time. However, key questions remain about how to implement this program. D ISC L A I MER The International Caterers Association (ICA) does not accept liability as it relates to the timeliness or content of the information we are sharing today or may share in the future (and we are under no legal duty to update any such information or recommendations) We encourage you to check in with your attorneys, CPAs and financial advisors for additional insight.

Make more Profit with better Pricing We use the leverage of 23,000 companies with 7B in spending leverage to give our members better pricing than any could working alone No fee, ever. Buy whatever you want. Get out anytime ICA member save, on average, 16%, 24,000 annually Let us show you the prices Don’t believe me? Ask other ICA Members A Fare Extraordinaire A Thyme To Cook All Occasion Catering ART Catering & Events Attitude on Food B & B Catering Bella Sera Catering Olive Events Creative Cuisine Catering Creative Hands Cuisine Diamond Event Center Empyrean Events Forks & Corks Catering Funky's Catering Gourmet Galley Catering Lighthouse Catering Preferred Sonoma Purple Onion Quality Catering Revel Catering Elegant Affairs Caterers Seasonal Catering Signature Banquets Simply Thyme Catering Chef Penelope's Catering Cojo Unlimited Catering Common Plea Catering Crave Catering PDX Crave Catering TX Palmers Catering Someone's in the Kitchen Perfect Plates by Shawn Marcia Selden Brancatos Catering Casa Cubana Catering Catering by Design MN Catering Creations by Toni CBK Catering and Events Whatever Works Lon Lane's Inspired Occ. Mangia Catering The Lantana Spice Catering Group Sugar Pine Catering Sugarsnap LLC Tall Guy Catering Tony Caters Post Exchange Catering Tastebuds Custom Tasty Catering Vibrant Occasions Catering

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Topics to Cover Today 1. Prepping your business for re-opening events R EO PEN I N G EVEN T S A N D L ESSO N S L EA R N ED 2. Operations during events post Covid-19 3. Recommendations for companies as they get ready to reopen and produce events 4. Venue coordination (Waivers, PPE Enforcement, Safety and Sanitation)

Prepping your business for re-opening events TO PI C # 1 https://puffnstuff.com/movin gforward/

PR EPPI N G YO U R B U SIN ESS F O R R EO PEN IN G

DISCLAIMER PR EPPI N G YO U R B U SIN ESS F O R R EO PEN IN G We are in an unprecedented time in history and the information available to us is changing rapidly. Please refer to our most current presentation for education. Information provided is based upon our best judgement about what we know at this time. However, key questions remain about how to implement this program. The International Caterers Association (ICA) does not accept liability as it relates to the timeliness or content of the information we are sharing today or may share in the future (and we are under no legal duty to update any such information or recommendations) We encourage you to check in with your attorneys, CPAs and financial advisors for additional insight.

TO PI C # 2 Operations during events post Covid-19

First Full Service Catering During COVID-19 5 -1 6 - 2 0 2 0 WEDDING RECEPTION T H E B A R N AT R I V E R B E N D I N P E C U L I A R , M O . 1 1 5 E S T I M AT E D G U E S T S / 8 0 A C T U A L G U E S T S A N D 1 5 V E N D O R S / 9 5 TOTA L O N S I T E

Ceremony on-site: Outdoor reception space no masks / no social distancing in seating area / venue made recommendations on seating

Staff: Masks provided by Brancato’s Catering and heavy weight gloves / all PPE required for staff at event

Appetizers and beverages: Set up with sneeze guard barrier / Attendant Station / All items prepackaged and individualized / Handed to guests upon request / bottled water and attendant for beverages

Buffet Setup: Sneeze guards as barriers / Allowed guest to make selections closer to food while protecting food and staff / made in house / Allowed guest to see selections

Service: No self service items as staff plated all food / items in individual containers when applicable / masks and gloves required

Lack of social distancing: Even after being informed of protocol by venue

Venue’s stance on a couple of issues I brought up 1. Did you have people sign in at the event: Having people sign an information sheet is breaking privacy laws and if we need to get in contact with them we have the information from the couple with their list of the RSVP's. We also have all the information of our vendors. 2. Did you take temperatures upon arrival: We are not taking temperatures of all the guests because itis not required and with an outdoor venue we have different weather temperatures and the accuracy of the thermometer would not be correct. 3.Did you inform the guests of social distancing guidelines: In Cass country we are only under the Social Distancing Mandate for our Guidelines as a venue, so we are instructing all of our couples to inform their guests of this mandate prior to the wedding and entrusting them to implement it with their guests. We also have signs to instruct guests to follow the guidelines

th 60 Driveway Birthday Party O PER AT I ON S D U R IN G EVEN T S PO ST C O VI D - 1 9

TO PI C # 3 Recommendations for companies as they get ready to reopen and produce events

PR EPPI N G YO U R B U SIN ESS F O R R EO PEN IN G

R EC O M M EN D ATION S F O R C O M PAN I ES AS T H EY G ET R EAD Y TO R EO PEN AN D PR O D U C E EVEN T S

R EC O M M EN D ATION S F O R C O M PAN I ES AS T H EY G ET R EAD Y TO R EO PEN AN D PR O D U C E EVEN T S

TO PI C # 4 Venue coordination (Waivers, PPE Enforcement, Safety and Sanitation)

SA MPL E VEN U E C H EC K IN F O R M

PA R T Y O U T LIN E WIT H N O T ES F O R STA F F

Important links for updated guidance COVID-19 Resources International Caterers Association www.internationalcaterers.org Ecolab d/FoodserviceCOVID-19ResourceLibrary CDC ation/guidance-list.html?Sort Date%3A%3Adesc OSHA guidance and risk assessment on.html on.html EPA Approved Cleaning Agents disinfectants-use-against-sars-cov-2 National Restaurant Association https://restaurant.org/covid19#info s?fbclid ChTPxawBakE ID19-Reopen-Guidance.pdf Federal Unemployment Updates benefits-money-coronavirus-stimulus-cares-act/

PO ST C O VID R ESO U R C ES uide?fbclid IwAR0KpGb6Z27zSSXrRqgWUkef 6d7QEDm vY5A8Hs3ffJXQ0pFH--nyGLAqjA

C O N TA C T I N F O R M AT I O N H A R O L D K E L LY S W I F T C O M PA N Y HAROLD@SWIFTEVENTS.COM BRIAN INGALLS B R A N C AT O ’ S C AT E R I N G B I N G A L L S @ B R A N C AT O S C AT E R I N G . C O M RENEE MINER E M P Y R E A N E V E N T S & C AT E R I N G R E N E E @ E M P Y R E A N E V E N T S F W. C O M WA R R E N D I E T E L P U F F ‘ N S T U F F C AT E R I N G WA R R E N @ P U F F N S T U F F. C O M FRANCISCO CHRISTIAN TAY L O R E D H O S P I TA L I T Y S O L U T I O N S F. C H R I S T I A N @ TAY L O R E D H S . C O M L E E A N N K E L LY A M E R I C A N M E TA L C R A F T L E E A N N K @ A M N O W. C O M TRIP WHEELER S B VA L U E T R I P @ W E G R O W VA L U E . C O M Stay tuned for our next webinars

B & B Catering Funky's Catering Seasonal Catering Palmers Catering Whatever Works Post Exchange Catering Bella Sera Catering Gourmet Galley Catering Signature Banquets Someone's in the Kitchen Lon Lane's Inspired Occ. Tastebuds Custom Olive Events Lighthouse Catering Simply Thyme Catering Perfect Plates by Shawn Mangia Catering Tasty Catering

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