OpenScape UC V10 - Unify
OpenScape UC V10Overview – What’s newNovember 2019
Enhanced power for your communicationsRegardless of where you work, meet, or whatdevice you’re using, OpenScape helps bringeverything and everyone together, seamlessly,securely, and at the lowest cost.Let us show you how Copyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.2
OpenScape UC – HighlightsComprehensive unified communications – enables virtual teams tocollaborate seamlessly from anywhere Digital Workplace – supporting virtual teams, enhanced collaboration makingteams more productive, BYOD for the mobile workforce Reduce team meeting and travel costs with built-in audio, web, and multi-partydesktop video conferencing Intuitive mobile access to all your communications Be reached via your single published phone number on the device of choice Save time and accelerate responsiveness with Rich Presence awareness of keypeople Unifies all your communications within your preferred email applicationCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.3
Communicating should beintuitive and efficientMulti-media and multi-modal client access choices Easy to use GUI and voice interface Rich, intuitive user experienceDesktop ClientWeb ClientMobile ClientsWebRTC ClientPersonal editionDesktop ClientUC client incl.VoIP supportfor macOSand LinuxMicrosoft and IBMGroupware Plug-insWeb CollaborationClientCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.E/A Cockpit &UC IntegrationVoice Portal ClientVideo Clients4
UC Clients suitable for any workplaceWeb Clients OpenScape UC WebRTC Client OpenScape UC Web ClientA powerful UC solution formacOS and Linux available atyour preferred web browserA powerful UC solution availableat your preferred web browserCombined VoIP and UC ClientDesktop & Groupware IntegrationMobility Client OpenScape Fusion OpenScape Mobile ProA powerful UC solution for WindowsFor mobile users –combined VoIP and UC Clienton Android and Apple iOSsmartphones and tabletsCombined VoIP and UC ClientAvailable at the DesktopIntegration into Microsoft Office Skype for Business IBM NotesCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.5
What’s new in OpenScape UC?Addressing a broader customers spaceEnhanced user experience UC Client support for macOS and Linux Integrated WebRTC functionality(via built-in softphone) Zero touch installation Improved accessibilityFocus on ecosystem Keyboard navigation and hotkeysHigh contrast modeSupport of screen readersName announcements and notificationsCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.Improved Chat – support of attachmentsEnhanced favorites panelBackup call routingUI improvements for OpenScape Mobile ProNew WebClient APIIP V6 support for softphoneVDI support with VMware HorizonMultitenancy lightIPv66
Communicate in new ways (V10)OpenScape UC WebRTC Client UC client support for macOS and Linux(addressing a broader customers space, enhanced OS support) Integrated WebRTC functionality(via built-in softphone) Full UC feature set(feature set based on already existing Web Client) Integrated call control functionality(e.g. toggle, consultation, 3 party conference)Copyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.7
Communicate in new ways (V10) Improved Chat – support of attachments(Support of attachments and file exchange via chat within OpenScape UC clients) Enhanced favorites panel (OpenScape Fusion)(favorites panel can docked and customized by user – choice of 3 different layouts) Name announcements and notifications(Incoming and team calls, chat messages announced by beep or originators name) Backup call routing(Backup of preferred device setting stored within OSV in case of maintenance scenarios) Improvements for OpenScape Mobile Pro(UI improvements within contacts, Chat and call journal – Push Notifications for Android)Copyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.8
Focus on accessibility (V10)Improved accessibility support Keyboard Navigation(enabling a better user experience) Hotkeys for main functionalities(Keyboard shortcuts for global, navigation and call functions) High contrast support(high contrast mode enables better visibility) Support of screen readers(basic functionality with screen readers such as Jaws)Copyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.9
Focus on ecosystem (V10) New WebClient API(New WebClient API for integration with Web services) IP V6 support for softphone(IP V6 Support for the integrated softphone within OpenScape Fusion for Microsoft Office) Support of VMware Horizon (VDI)(Support of VMware Horizon as an additional Virtual Desktop Infrastructure (VDI) including OpenScape Fusion softphone) Multitenancy light(more flexible configuration and and possibility to to separate departments e.g. to restrict access to different LDAP’s,with the Common Management Platform and User Management)Copyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.10
Be mobile in new waysOpenScape Mobile Enhancements Additional call control services(e.g. toggle, consultation, 3 party conference) Integrated IM / Chat functionality VoIP calls via 4G/LTE data networks Automatic handover cellular - WiFi OpenScape Mobile Pro for iOS and Android Support of Android V7, V8 and iOS 13 Support of MTLS Mixed Mode with OpenScape 4000 V8R2 MDM support with market leadersCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.11
OpenScape Mobile Pro – iOS and AndroidComprehensive UC functions - enabling enhanced mobility Support of Apple CallKit / PushKit (starting with iOS 10) Enhanced UI for Contacts, Chat and Call Journal Support of Android Push Notifications Battery consumption is reduced considerably Enables call acceptance on the lock screen Prevents incoming GSM calls from interrupting a runningOSMO call Prevents incoming OSMO calls from interrupting anongoing GSM call Possibility of joining ongoing conference by a simple"one click"Copyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.12
Summary of UC V10User experienceMobile worker productivityTeam collaboration andIntegrationCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.Enhanced client UI improves user experience,minimizes training, and increases useradoption (improved chat / favorite panels) OpenScape Mobile Pro – iOS and AndroidEnhanced UI – Contacts, Chat, Call JournalSupport of Android Push NotificationsMDM Support by Market Leaders Improved usability when collaborating OpenScape Fusion / for Microsoft Officeand IBM Notes Client support for macOS, Linux, Windows13
Reasons to upgradeCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.
Reasons to upgrade (1/2)OpenScape UC V10Key CapabilityV9R3(GA December 2017)V9R4(GA December 2018)V10(GA December 2019)Reason to buy V10User experience Usabilityenhancements Chat: Offline support –To send messages also tooffline users Access to voicemailsettings (includingrecording of greetings viaUC client Enhanced rules androuting functions with UCclient UC Web Client supportwith integrated VoIP formacOS and Linux viaWebRTC Improved Chat – supportof attachments Enhanced favorites panel Better Accessibilitysupport – keyboardnavigation, hotkeys andscreen reader supportMobility Apple CallKit support(starting with iOS 10) MDM support with marketleaders (ongoingenhancements) Redesigned OpenScapeWeb Collaboration MobileClient New OpenScape MobilePro for iOS and Android Lower battery consumpt. Click-to-Call access toongoing conferences Conference User InterfaceUpdate MTLS Support Mixed Mode OS4k V8R2 Enhanced UI within Customer has highly mobileOpenScape Mobile Pro foremployees who want toContacts, Chat and CallBYOD to workJournal Customers who want to Support of Android V7, V8interact with IM/Chatand iOS 13 Customer using MDM tools Support of Android Pushand want to provision andNotificationsdeploy OpenScape MobileProCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved. Customer wants a moreintuitive, visual, joyful userexperience Customer wants an easy-touse tool that requiresminimal training, increasesuser adoption Customer wants completeOS support (Windows,macOS and Linux15
Reasons to upgrade (2/2)OpenScape UC V10V9R3(GA December 2017)Key CapabilityV9R4(GA December 2018)Fusion clients OpenScape Fusionusability enhancements Team Toaster: delay popup notification Change Name ofpreferred device Visibility of call controlbuttons Aligned notificationtoasters OpenScape Fusionusability enhancements New Fusion Menu Bar Hunt Group support withintegrated softclient Enhanced rules androuting functions Access to voicemailsettings includingrecording of greetingsConferencingusability TeamsOpenScape Conferenceplugin alignment withOpenScape WebCollaborationCopyright Unify Software and Solutions GmbH & Co. KG 2019. All rights reserved.Click-to-Call to joinconferences including PINV10(GA December 2019)Reason to buy V10 OpenScape Fusion Customers demanding UCusability enhancementsfeatures within MicrosoftOutlook, Office 365, Skype Improved Chat – supportfor Business / Lyncattachments Customers demanding UC Enhanced favoritesfeatures within IBM Notespanel Backup call routing ofpreferred device settings Improved contact namesearch with “Umlaute”(e.g. ä,ö,ü) Customer adoption to theDigital Workplace withvirtual teams who meetregularly16
OpenScape UC V10 15 Key Capability V9R3 (GA December 2017) V9R4 (GA December 2018) V10 (GA December 2019) Reason to buy V10 User experience Usability enhancements Chat: Offline support – To send messages also to offline users Access to voicemail settings (including
OpenScape 4000 V10 Maximum Values 2 General overview 2.1 OpenScape 4000 V10 Maximum Values Based on OpenScape 4000 V10 Memory Allocation, the following maximum values affect the maximum number of supported ACL-C – OpenScape 400
OpenScape Contact Center Enterprise V10 R4, REST SDK Framework, Programming Guide 1. About the REST SDK Framework The REST SDK Framework allows the development of multimedia applications that integrate with the OpenScape Contact Center system. The framework consists of a REST interface, which allows sending commands from the application to the
IP product family ensure that these de-vices are ideally suited for both stan-dard use and for the more demanding requirements by knowledge workers. OpenScape Desk Phone IP 35G and OpenScape Desk Phone IP 55G are available as SIP and HFA variants. The OpenScape Desk Phone IP 35G (SIP) and OpenScape Desk Phone IP 55G (SIP) telephones have been
For Mac OS X v10.7 and v10.8, click Print & Scan. For Mac OS X v10.6, click Print & Fax. 2 Click the Fiery Server in the list of printers, and then click Options & Supplies. 3 To change the installable options, do one of the following: For Mac OS X v10.9, click the Options tab. For Mac OS X v10.6, v10.7, and v10.8, click the .
OpenScape Desk Phone IP 55G OpenScape Key Module 55 OpenScape Voice User Guide A31003-S2030-U107-5-7619
OpenScape Contact Center Campaign Director is a highly scalable and reli-able all-in-one platform that can be implemented as a standalone, PBX-ag-nostic campaign management solu-tion, or it can be integrated with OpenScape Contact Center Enterprise to provide a blended inbound/out-bound solution. The OpenScape Contact Center Cam-
OpenScape DECT Phone S5 an OpenScape Cordless Enterprise Bedienungsanleitung A31003-D1000-U101-2-19 . Unser Qualitäts- und Umweltmanagementsystem ist entsprechend den Vorgaben der ISO9001 und ISO14001 implementiert und durch ein externes Zertifizierungsunternehmen zertifiziert.
American Revolution in 1788, when he and his contemporaries were still riding the wave of patriotism emanating from their fresh victory over the British Empire. These histories, marked by American prominence on a global scale, were written into the early 20th century as American patriotism was reinforced by further victory in the War of 1812 and by western expansion. By the latter point, they .
