The TOYOTA KATA
The TOYOTA KATA
Practice scientific thinking every dayYou can use the five question card in any encounterThe pattern of the questions iseasy to learn, and each time youuse that pattern it strengthensyour scientific thinking.2
The root of the five question cardis this basic patternFive Coaching Questions1. What are we trying to achieve?2. Where are we now?3. What’s currently in our way?4. What’s our next experiment,and what do we expect?5. When can we see what we’velearned from that step?3
Here is the Starter Kata4
It’s called the Coaching KataAsking the questions helps make the learner’s currentthinking visible, so the coach can give feedbackIt’s like asking an athlete to take a few swingsor a music student to play a few bars, so thecoach can see what the student is doing.5
Add clarifying questionsThe five questions are the mainheadings of a daily coaching cycle.After each of the 5 questions thecoach usually also asks clarifyingquestions, seeking more detailrelative to that question category.6
Find the threshold of knowledgeYou may find the learner’s current threshold of knowledgeat any point in a coaching cycle. At that point,go right to question four.7
The next two pages are printer / copier templatesfor the five-question card.For more details, refer to the Toyota KataPractice Guide. It’s available on Amazon.comor wherever books are sold.As with any Starter Kata, begin by practicing thisStarter Kata exactly as shown, until its patternbecomes somewhat automatic and habitual foryou. Simply read the card out loud as it is written.Once you’ve learned the pattern through practice,then you can build on it to develop your own style,as long as the core pattern remains intact.
Front of card
Back of cardReflect on the Last Step TakenReflect on the Last Step TakenBecause you don't actually knowwhat the result of a step will be!Because you don't actually knowwhat the result of a step will be!Have the learner state the obstacle being worked onHave the learner state the obstacle being worked on1) What did you plan as yourLast Step?1) What did you plan as yourLast Step?2) What did you Expect?2) What did you Expect?3) What Actually Happened?3) What Actually Happened?4) What did you Learn?-------------------------- Return to question 34) What did you Learn?-------------------------- Return to question 3Reflect on the Last Step TakenReflect on the Last Step TakenBecause you don't actually knowwhat the result of a step will be!Because you don't actually knowwhat the result of a step will be!Have the learner state the obstacle being worked onHave the learner state the obstacle being worked on1) What did you plan as yourLast Step?1) What did you plan as yourLast Step?2) What did you Expect?2) What did you Expect?3) What Actually Happened?3) What Actually Happened?4) What did you Learn?-------------------------- Return to question 34) What did you Learn?-------------------------- Return to question 3
Best wishes foryour practice!11
Return to question 3----- Have the learner state the obstaclebeing worked on Reflect on the Last Step Taken Because you don't actually know what the result of a step will be! Back of card. Best wishes for your practice!
May 02, 2018 · D. Program Evaluation ͟The organization has provided a description of the framework for how each program will be evaluated. The framework should include all the elements below: ͟The evaluation methods are cost-effective for the organization ͟Quantitative and qualitative data is being collected (at Basics tier, data collection must have begun)
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On an exceptional basis, Member States may request UNESCO to provide thé candidates with access to thé platform so they can complète thé form by themselves. Thèse requests must be addressed to esd rize unesco. or by 15 A ril 2021 UNESCO will provide thé nomineewith accessto thé platform via their émail address.
̶The leading indicator of employee engagement is based on the quality of the relationship between employee and supervisor Empower your managers! ̶Help them understand the impact on the organization ̶Share important changes, plan options, tasks, and deadlines ̶Provide key messages and talking points ̶Prepare them to answer employee questions
Dr. Sunita Bharatwal** Dr. Pawan Garga*** Abstract Customer satisfaction is derived from thè functionalities and values, a product or Service can provide. The current study aims to segregate thè dimensions of ordine Service quality and gather insights on its impact on web shopping. The trends of purchases have
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