Work-ready Skills In Business Administration And IT
Work-ready skillsin Business ,Administrationand ITA GUIDE FOR CENTRES
We believe in learningAt the core of everything we do is the desire to make a measurable impact on improving people’slives through learning. Pearson aspires to be the world’s leading learning company. From primaryto secondary school, through to professional certification; our qualifications, curriculum materials,multimedia learning tools and testing programmes help to educate millions of people worldwide.Work-ready skills inBusiness, Administrationand ITAll LCCI qualifications are widely regarded regarded by employers for their practical focus on thekey functions of modern international business, and are recognised internationally by employers,universities and professional bodies.Our Business, Administration and IT qualifications ranges from business principles andperformance, to operations and internet security, you will equip your students with the knowledgeand essential business skills required for employment and progression in a modern officeenvironment. Search from the list of our qualifications below that may be of interest to you:General Business qualifications4Secretarial qualifications12IT qualifications14Students can go onto many job roles including; administration assistant, senior administrator,administration clerk, receptionist, IT helpdesk support assistance and many more.2
What support can you expect?All the support and guidance you would expect fromthe world’s largest learning company.Whether you’re interested in one subject or the full range, we provide everythingneeded to support you through delivery, qualification and onto final assessment.Access to a global networkof Pearson expertiseproviding personalised,local support.Dedicated customersupport teams are trainedto deal with specific andgeneral enquiries.When you become part of an LCCIcentre, you become part of a growinginternational network of over 5000centres full of ambitious students andemployers who are all eager to growtheir skills base.When you become an LCCI centreyou have access to dedicated supportfrom our customer service team andlocal representatives based aroundthe world, who are on hand to providededicated support with your queries.Syllabuses, samplepapers, past papers andmodel answers.We provide our centres with all ofthe tools needed to teach eachqualification, helping teachersplan lessons and support exampreparation.Published resourcessupporting learning andexamination preparationTailored textbooks and resourcesincluding student books, teacherguides and digital support toolsfrom the world’s leading educationcompany to support learners withrelevant content, examples andexercises.Online, user-friendly centreadministration for all formsand documents.To ensure you get best experiencepossible we have worked with ourcentres to ensure all our onlineadministration and registrationprocesses are simple andstraightforward.Centre and learnerrecognition including LCCIMedallions for your topstudents.Every year we award LCCI IQMedallions and certificates ofexcellence to top scoring students.Winning a medallion or a certificate isa prestigious achievement and meanswinners are not just a top scoringstudent, but one of the top scoringstudents in the world.To find out more visitqualifications.pearson.com/lcci3
General BusinessqualificationsCertificate in BusinessAdministration(Level 1) (2012)Product code: ASE20070This qualification is suitable for students whoare preparing to work or are already workingin an administrative support role that requiresthem to carry out basic administrative tasks.It is suitable for those about to start theircareer in administration.AimsThe aims of this qualification are to: demonstrate an understanding of theoffice environment and their role andresponsibilities within the administrativefunction demonstrate an understanding of effectiveverbal and written communication produce written business communicationsin a professional manner demonstrate an understanding of basicadministrative activities, systems, andstandards apply this knowledge and understanding ina business context.4Syllabus Topics the office environment working in an administrative role verbal and written businesscommunications office equipment and machinery storage and retrieval of information maintaining and issuing stationery stockAssessmentThe final assessment is 1.5 hours andstudents will be required to complete all fourquestions covering all six topic areas of thesyllabus. All questions carry equal marks.
Certificate in BusinessAdministration(Level 2) (2012)Certificate in BusinessAdministration(Level 3) (2012)Product code: ASE20071Product code: ASE20072This qualification is suitable for students whoare preparing to work or already work in anadministrative support role that requires themto carry out everyday administrative activitieswith some Level of initiative and businessawareness.This qualification is suitable for studentswho are working, or preparing to work, in anadministrative role as a team leader.AimsThe aims of this qualification are to:AimsThe aims of this qualification are to: demonstrate an understanding of the typesand structure of business organisations andthe role of centralised support services demonstrate an understanding of thepersonal characteristics, roles andresponsibilities of administrative staff demonstrate an understanding of the natureof written and face-to-face communicationsin business organisations produce written business communicationsin a professional manner demonstrate an understanding of the coreadministrative support services and therelated activities, systems and standards apply their knowledge, understanding andskills in a business contextSyllabus Topics structure of business organisationsworking in an administrative rolecommunication in business organisationsreception and mail servicesbusiness procedures and informationmanagement demonstrate an understanding of theinternal organisational environment demonstrate an understanding of how tolead and manage the work of a team produce written business communications demonstrate an understanding of how tomanage verbal communications demonstrate an understanding of how toplan, organise and support meetings andevents demonstrate an understanding ofinformation managementSyllabus Topics internal organisational environmentmanaging the work of a teamcommunication in business organisationsplanning, organising and supportingmeetings and events information management in businessorganisationsAssessmentThe final assessment is 2.5 hours andstudents will be required to complete all fourquestions covering all five topic areas. Allquestions will carry equal marks.AssessmentThe final assessment is 2 hours and studentswill be required to complete all four questionscovering all five topic areas of the syllabus.All questions carry equal marks.GENERAL BUSINESS QUALIFICATIONS5
Business Principlesand Practice (Level 3)Business Principles and Practice seeks to test students’ knowledge of the nature and contextof business activity and the environment in which it operates. Students will be aware of theinfluences upon businesses and the importance of corporate image.Business Principlesand Practice (Level 3)Product code: ASE20074The Level 3 Certificate in BusinessPrinciples and Practice develops students’understanding of the advanced principlesand practices of business such asmanagement and culture, operationaland financial management, strategy andbusiness improvement. The qualification issuitable for people who want to developtheir understanding of modern businessmanagement practices in order to improvetheir business career opportunities and/or academic progression. It is particularlysuitable for people who currently holdmanagement positions within any of thefunctional business areas or those aspiring tosuch positions.To be awarded the full qualification studentsmust complete the learning requirements andassessments for the two units: Unit 1 Service, Product and Health andSafety (unit code: ASE0607) Unit 2 Personal Effectiveness andMerchandise Handling (unit code:ASE0608)A unit certificate will be awarded to studentswho successfully complete one unit.6AimsThe aims of this qualification are todemonstrate students’ knowledge andunderstanding of: the nature of economic activity and howthe internal and external environment andconstraints influence business activities the features of national and multinationalforms of businesses and theirdisadvantages and benefits to the localeconomy the different types of formal organisationalstructures and the role of leadership andmotivation as functions of management the concept and importance of corporateculture, image and identity and howbusinesses may influence and developthese the different methods of production andquality control and how technology andthe scale of operations impact on businessefficiency and effectiveness the need for different sources of financeand the types of financial records that willbe kept by a business strategy, strategic planning and the useof techniques and frameworks such asPEST, SWOT, Porter’s Five Forces Analysis,Boston Consulting Group Matrix andAnsoff Matrix in strategic analysis anddecision-making the importance of measuring businessperformance and how KPIs and targetsetting contribute to the process the use of financial and non-financialperformance measures, and frameworksand systems such as the BalancedScorecard, TQM and MIS in improvingbusiness performanceGENERAL BUSINESS QUALIFICATIONS
Syllabus Topics business and its environment business organisation, management andculture operational and financial management introduction to business strategy andplanning measuring and improving businessperformanceAssessmentThe exam is 2.5 hours long and students willbe asked to answer all five questions,covering all five areas of the syllabus.Students are presented with a businesssituation, problem or issue with a number oftasks to be completed.Certificate inInternational RetailOperations (Level 2)Product code: ASEINTRET2The Level 2 Certificate in International RetailOperations has been developed for theretail sector. The qualification is ideal foranyone wishing to gain essential knowledgeand understanding of the retail industryor enhance their background in customerservice by expanding their knowledge andunderstanding of the retail industry. Thisqualification is relevant to all sectors withinthe retail industry.AimsThe aims of this qualification are to: show knowledge and understanding ofvarious retail operations and functions,including how they link with each otherand their impact on the overall running andprofitability of a business show knowledge and understanding of therole of an individual within retail operationsincluding health and safety, security andpersonal effectivenessSyllabus Topics service, selling and product knowledgerisk awareness, health and safetypersonal effectiveness and teamworkmerchandise handling, storage and displayAssessmentAssessment for both units is by multiplechoice tests. Each multiple-choice testconsists of 30 questions and lasts for 1 hour.GENERAL BUSINESS QUALIFICATIONS7
Meetings (Level 3)Designed to provide students with a progressive understanding of every aspect of meetings.Every modern business conducts meetings, however their overall effectiveness can only beimproved by a thorough understanding of what is required from the meeting. An understandingof best practice in relation to the conduct of meetings will ensure that specific outcomes can bereached and acted upon.Meetings (Level 3)Product code: ASE3401Level 3 Meetings is designed to developunderstanding of meetings to an advancedLevel and to provide progression from Level 2Meetings. It is an ideal qualification for thoserequiring a demonstrable ability to get themost out of meetings, including those dealingwith or working on committees.Syllabus Topics purpose and types of meetingsorganising meetingsvenue alternativesnotice of meeting, agenda and papersrole and responsibilities of the chairpersonrole and responsibilities of the note-taker/administrator roles and responsibilities of the participants meetings behaviourAimsAssessmentThe aims of this qualification are to:The final assessment is a 1 hour 20 minuteswritten exam consisting of 4 compulsoryquestions. Students are requested to answerin one or more of the following formats: understand the different types of meetingsand their purpose discuss the criteria to be considered whenorganising a meeting describe how to construct an agendaand understandcommonly used meetingsterminology identify the importance and responsibilitiesof the role of the chairperson, note-taker/administrator and the participants before,during and after a meeting explain behaviour in meetings8 bullet points agenda short paragraphsGENERAL BUSINESS QUALIFICATIONS
Principles and Practiceof Management(Level 3)Employability Skills(Level 2)Product code: ASE3128This qualification is intended for thosewho are either seeking employment orare seeking to be more effective in theworkplace. This practical qualification coversgeneric workplace skills required whenseeking employment or when working in anyvocational sector.Level 3 Principles and Practice ofManagement is an ideal method of providingevidence of a broad knowledge andunderstanding of the role of managementwithin an overall business environment. Thisqualification is ideal for anyone wishing toundertake a career in management.Product code: ASE20010AimsAimsThe aims of this qualification are to:The aims of this qualification are to: manage his/her own work role demonstrate personal behaviours thatcontribute to personal effectiveness andsuccess at work manage stress and personal feelings atwork use verbal and written communication skills present personal information to prospectiveemployers work with and support others aspart of a team build positive working relationships respond to challenging situations at work monitor and maintain a safe workingenvironment contribute to a secure working environment The qualification can be taken in its ownright or as a part of a Level 2 group awardor Level 3 group diploma. exhibit knowledge and understanding of thekey elements of management apply this knowledge and understanding togeneral and specific situations and contexts supply relevant examples and applicationsof the practice of management Successful students may go on toundertake relevant LCCI diplomas.Syllabus Topics management developmentmanagement functionsmanagement structuremanaging peoplemanaging performancemanaging communicationmanaging changeAssessmentThe final assessment is 3 hours and studentswill be asked to answer four questions.Some questions may require the use of acommunication format appropriate to thepractice of management as detailed in thesyllabus. Students are requested to answer inone or more of the following formats: memorandumchecklistssummariesreportsnotesGENERAL BUSINESS QUALIFICATIONSSyllabus Topics personal effectiveness at work developing personal communication skills developing team skills and positive workingrelationships health, safety and security in the workplaceAssessmentThe qualification is assessed by acombination of practical assessmentand a multiple-choice test. The practicalassessment is internally marked andexternally moderated by Pearson. Themultiple-choice test consists of 25 questionsand lasts for 1 hour.9
The LegalEnvironment (Level 4)Product code: ASE4503The Legal Environment is a high Levelqualification developed to ensure studentscan display an understanding of the lawas it relates to industrial and commercialsociety as well as how it governs professionalpractice. This qualification is intended forthose people who plan to follow seniorexecutive careers in business fields.AimsThe aims of this qualification are to: demonstrate a broad knowledge andunderstanding of the nature of law and theEnglish legal system apply legal principles relating to contract,tort, agency and negligence to businessproblems demonstrate an understanding of the law ofcompanies and partnership successful students may go on toundertake relevant LCCI diplomas.10Syllabus Topics outline of the English legal systemcontracttort of negligenceagencypartnershipcompany lawAssessmentThe final assessment is 3 hours, with thepaper split into two sections. Section Acontains three questions on company lawand section B contains six questions dealingwith the remainder of the syllabus. Studentsare required to answer four questions in total(one from section A, two from section B andone other question from either section A orB). Unless otherwise stated, students shoulduse a concise essay style. Students will beexpected to refer to case law as indicated inthe syllabus.GENERAL BUSINESS QUALIFICATIONS
Award in Measuringand ImprovingBusiness Performance(Level 3)Product code: ASE20058This qualification is suitable for people whowish to develop a general understanding ofperformance measurement and businessimprovement techniques in order to broadentheir career opportunities and progression.It is particularly suitable for people whocurrently hold management positions or thoseaspiring to such positions.AimsSyllabus topics importance of measuring businessperformance performance measures performance measurement andImprovement models business improvement practices management information systems (MIS) inbusiness improvement contribution of management and staff tobusiness improvementAssessmentThe final assessment is a 1 hour paperbased exam consisting of 30 multiple-choicequestions. The assessment will cover allareas of the syllabus.The aims of the qualification are to enablestudents to develop an understanding of: the nature of business performancemeasurement and its importance the different financial and non-financialmeasures and models that may be used in performance measurement andimprovement the management and business practicesthat may be used to improve businessperformance how management information is used inmonitoring business performance how management and staff can contributeto improving business performanceSECRETARIAL QUALIFICATIONS11
SecretarialqualificationsAudio Transcription(Levels 4)Audio Transcription qualifications areintended for those who are required todemonstrate a defined standard of documentproduction, presentation and audiotranscription skill. This includes secretariesand Personal Assistants, and anyone involvedin general administration roles that producecommunications. LCCI Audio Transcriptionqualifications provide evidence of standardsin these competencies from basic toadvanced, and the topics and tasks coveredhelp focus study and hone skills.Syllabus topics audio dictation skill production presentation transcriptionAssessmentStudents will be required to produce sixdocuments, including: business letter or fax messagememoinformative documentother business documentscomposition documentTotal word count of 1250.AimsThe aims of this qualification are to: demonstrate a proficiency in transcribinga variety of business documents fromprerecorded audio documents, using wordprocessing demonstrate knowledge and skills in thefollowing areas:ooaccurate keyboardingooproof-reading and error correctionooappropriate use of stationeryoointelligent displayooconsistency of styleooplanning and organising work withindeadlines follow instructions that simulate those givenin a realistic, practical business situationSuccessful students may go on to undertakerelevant LCCI diplomas.12
Text Production(Levels 1, 2, and 3)Product codes: ASE20077, ASE20078,ASE20079For students that are required to demonstratethe ability to transcribe documents fromprinted or handwritten copy. This also coversthe correct ways of producing and presentingcommunications in a business
Meetings (Level 3) Product code: ASE3401 Level 3 Meetings is designed to develop understanding of meetings to an advanced Level and to provide progression from Level 2 Meetings. It is an ideal qualification for those requiring a demonstrable ability to get the most out of meetings, in
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the workplace, such as social and emotional skills and dispositions, and self-management skills. Soft skills are a subset of lifelong learning skills, which may also include technology skills, financial literacy and consumer skills, civic skills, higher order thinking skills, and the ability to apply knowledge in cross-disciplinary contexts.
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Clinical Skills Test Checklist During training, you learn many skills that are important in caring for residents. There are 22 skills that are part of the Clinical Skills Test. When you are registered to test, a computer will decide which skills will be on your test. A Clinical Skills Test consists of five scored skills. All
