North American Quick Response Centers - Flowserve

North American Quick Response CentersControl ValvesExperience In Motion

Providing Value Through ServiceAt Flowserve we know a critical choice any maintenance professional must make is: Who shouldrepair my valves?We also know finding a repair facility that meets the toughestdeadlines, restores your valve to near original quality, repairsa wide variety of valve styles and is cost-competitive can bethe most challenging part. At Flowserve, we have establisheda cohesive network of Quick Response Centers locatedthroughout North America, cooperating and leveraging theircollective capabilities, ready to meet your needs.Flowserve’s QRCs provide the highest level of serviceincluding 24-hour emergency repair and on-site repair withmobile repair units. In emergencies, Flowserve servicetechnicians can be on-site in any North American plant within24 hours. Flowserve understands how critical it is to have atrusted partner that will offer fast service and quality products to keep your facility in operation. This is why we haveSpringville is a primary control valve manufacturing facility.2developed standard repair procedures and a large network ofshared technicians throughout the region. You can rest atease knowing that your valves will be repaired the same way,every time, by highly skilled service technicians.Flowserve’s expert technicians service all types of control,quarter-turn automated or manual-operated valves, includingValtek , Kammer , Fisher , Masoneilan , to name a few. Toensure this quality, each Flowserve service center is equippedwith thousands of commonly required parts, produced by theOEM or built by skilled in-house valve machinists.Quick Response CentersFlowserve’s Quick Response Centers are strategically locatedto ensure that a QRC is within hours of most major industrialcustomer locations. This allows rapid response to customerneeds by providing same day delivery of standard parts.Special parts can be delivered in days instead of weeks.With the help of Flowserve QRCs, plant managers are able tomaximize plant uptime and profitability.

flowserve.comFlowserve QRCs. Are strategically located for timely response Provide best-in-class aftermarket support and service Maintain a comprehensive inventory for fast turnaround Offer on-site troubleshooting & engineering support Readily adapt to ever changing control valve needsQRC CapabilitiesWhile each QRC may offer a particular service capability unique to its facility, some of the core capabilitiescommon to each location include the following.Since Flowserve is an established valve manufacturer, wehave the equipment and capacity to turn around any repairor remanufacture project, large or small, quickly - includingplant shutdowns. Veteran application engineers stand readyat each location to make valuable recommendations to extendthe life of your valve or improve its performance. These engineers also specialize in upgrading valves to spring cylinderactuators and four-way positioners or automating quarterturn valves, which can dramatically increase performance. Control Valve RepairActuation RepairValve AutomationRemanufactured ValvesField Service & On-Site RepairOxygen CleaningFull Machine & Weld ShopsTurnaround ManagementPlant Surveys3

Profiler Testing & CertificationAll new and repaired valves are tested prior to shipment,using the Profiler control valve diagnostics system.Using our Profiler diagnostic testing system, after reassemblyeach repaired valve is stroked, seat leak tested, hydro tested,and quality tested to industry standards. All vital data abouteach valve is kept on record with Profiler software, providingeasy access for future reference. A copy of the diagnostictest results is available to the customer upon completion ofthe repair project.Flowserve’s Profiler technology also enables us to rundiagnostics while in the field on all of your valves. Based onthe diagnostic results, problems can be fixed in the field whichavoids the need for expensive repair maintenance.FlowStarTM Data ManagementFlowStarTM asset management software allows Flowserveengineers and technicians to track performance andsupport improvement programs using a proven, systematic approach.Every valve that comes to a Flowserve QRC for service isfully inspected upon arrival. During the initial inspection allimportant valve data is recorded in the FlowStar system. Ourtechnicians then review the data prior to repair to determineif an upgrade is needed. In many cases, such upgrades costlittle or no more than the original repair bid, but significantlyimprove the valve’s performance and/or life.FlowStar keeps these records on file for future reference.FlowStar also stores important service information to trackeach repair and cleaning performed on your valve. The storedinformation allows our Flowserve technicians to identifysignificant trends and provide you with detailed feedbackand recommendations regarding your valves. FlowStaralso allows alliance partners to access their own equipmentdatabase for reviewing or exporting equipment details andvarious reports.4

flowserve.comThird Party RepairsFlowserve has the expertise and proven experience torepair ALL major control valve manufacturer’s products.We use OEM parts on all repairs, regardless of brand origin,so you can rest assured your valve assembly is restored to theoriginal OEM specifications. If OEM parts cannot be sourcedwithin your critical time frame, we have the expertise andcapability to resolve these issues and meet your deadlines.We also specialize in out of the ordinary valve repair. Includedin these repairs are valves such as: gate, globe, check, quarterturn, or MOV. We can repair even your most difficult valves,even if the valve is obsolete or parts are difficult to find.BeforeAfterRemanufacturingWhether cost is the issue or delivery is of criticalimportance, remanufactured products can be a valuableoption and solution.All repaired valves, regardless of manufacturer, will undergothe following quality assurance checks: Positive Material Identification (PMI) Body thickness testing to ANSI specifications Flange inspection to ANSI specifications Measure all critical dimensions and tolerances Reassemble with OEM parts Complete diagnostics test and birth certificate Documentation of as-received and as-built conditions Data and photos entered into FlowStarTM database.The most costly aspect of control valve repair is not the repairitself, but rather the cost of downtime and lost production.These costs can easily be cut in half with remanufacturedreplacement valves. Remanufactured valves offer predictablecost, a firm and fast re-install date, and the quality you expect.Flowserve remanufactured valves are assured compliance tooriginal manufacturing and industry specifications. Also, ourOEM based product carries a new valve warranty.To ensure the best solution is provided, Flowserve’s experienced application engineers can perform a technical reviewof the process conditions prior to building a remanufactured.When a review is not practical, we will produce an “equal”product based on information from the OEM serial plate.Remanufactured products are available for day to day requirements, as well as larger project needs.5

Turnaround ManagementWith specialized technology, our qualified teams canhelp with your turnaround preparation.Prior to most major turnarounds, we send staff into the fieldto perform a valve survey and walk down. This survey enablesus to pre-order the majority of the required repair materialsand minimize the amount of discovery work. Using ourProfiler software, we can run diagnostics on all your valvesto make sure you have all the information necessary to havea smooth turnaround. Based on the diagnostic results fromProfiler, many problems can be fixed in the field, eliminatingthe need for expensive repair maintenance. Let our controlvalve experts help you determine if your valves need to beserviced, and make sure your turnarounds are a success.Field ServicesThe Flowserve QRC network is equipped to handle allof your control valve repair needs on-site, includingturnarounds.Our Flowserve QRCs have mobile field service units of allsizes and a large network of qualified field service techniciansand machinists available to make your field repair jobs asuccess. Whether your need is to troubleshoot a single valveor you are bringing down an entire unit, Flowserve’s qualifiedfield personnel are capable of getting your control valves backin service without leaving your property.Flowserve’s QRC staff is committed to making your turnarounds smooth, successful, and within budget. We canutilize FlowStarTM to manage all of your control valve data,identify bad actors, and make the information available to youvia the internet.6In an emergency, we have staff on-call 24 hours a day to helpyou through your crisis. Our Flowserve trained service technicians can be at your facility, anywhere in North America,within 24 hours. We understand the importance of keepingyour facility in operation and minimizing downtime. In orderto help get your operation back on it’s feet we keep thousandsof commonly required parts at our QRCs for quick and easyaccess.

flowserve.comRe-InstrumentationWhether you’re looking for digital or analog signalcontrol, Flowserve’s positioners offer the highest performance and can be mounted on most control valves,regardless of the manufacturer.Flowserve’s QRC expertise includes re-instrumentation,troubleshooting and support for all major third party controlvalves and positioners. Flowserve, with a broad range ofmounting kit designs and inventory, can quickly and easilyadapt its own instrumentation to third party control valvesas well. The ability to draw from our own Flowserve manufactured inventory and adapt to any control valve ensuresthat repair turnaround and customer downtime is held to aminimum.ValveSight : Digital DiagnosticsIn the challenging economic environment of businesstoday, performance, health, safety and environmentalconsiderations are paramount.Proactive maintenance strategies for critical equipmentimprove output and lower cost without sacrificing safety andreliability.Additionally, Flowserve continues to inventory parts andcomponents to service customers still using either pneumaticand/or analog (I/P) positioners in their facilities.QRCs support ValveSight , Flowserve’s latest diagnosticsolution for control valves that can be seamlessly integratedinto any FDT/DTM compliant host control or plant assetmanagement system. The power of ValveSight is the intelligent diagnostic engine, which is constantly monitoringthe valve, actuator, positioner and control signal providingactionable advice PROACTIVELY when a problem is detected.Working with Flowserve QRC resources, ValveSight can beeasily retrofitted onto your control valves, including valvesfrom a third party manufacturer.7

QRC Locations &CapabilitiesQRC LocationCapabilitiesDeer Park, TXBeaumont, TXBaton Rouge, LABoothwyn, PAPittsburgh, PAPortage, INKingsport, TNSpringville, UTEdmonton, ALWoodbridge, ONControl valve repairnnnnnnnnnnNew valve sales and assemblynnnnnnnnnnAutomated valve repairnnnnnnnnnStandard and custom automation packagesnnnnnnnnnnFull machine and weld shopnnnnnnnnnnSpares inventory for quick deliverynnnnnnnnnnOxygen cleaningnnnnnnnnnOn-site and field service repair (mobile repair unit option)nnnnnnnMaintenance and technical training coursesnnnnnnnMaintenance management programnnnnnPlant surveys and turnaround managementnnnnnDigital and diagnostic technical supportnnnnnFull valve diagnostic capabilitiesnnnField diagnostics and troubleshootingnnnFlowserve QRCs are networked for collaborative resource utilization.8nnnnnnnnnnnnnnnnnnnnnnnnnnnnn